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Vic M.
Customer Reviews for Booth Street Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing I can think of. In and out very fast and easy. Nice people!
Jack F.Very friendly and work with me to help anyway they can. Used them multiple times in last 12 months and all the best comments each and every time
Martin C.Very convenient and easy.
Joseph G.Very disappointed that there were blankets and a dolly that I didn't need locked in the truck. It was inconvenient and in the way and it took up valuable space! If there is a next time I will make sure the back is empty. If not, I will leave them before I take off. I have my own blankets and dollies. I did request an appliance dolly, so I was obviously aware I could have requested those if needed. Aaargh!
Brenda S.Very helpful and accommodating. Switch Ed out my trailer to a truck. Thank goodness they had one. Very easy. Thanks
Patricia L.Super friendly front desk person. Quick and courteous service. Hastle free return.
Shem B.Host was kind, competent, and pleasant.
Gary M.Bigger after hours lot.
Kyle B.I don't think there is anything they can do to improve things. Everyone was very kind, helpful and most of all honest. The truck was nice and clean and ready on time. Gracias
Vickie S.Booth Street gave me a truck that needed a wheel alignment. The tailpipe fell off. They overcharged me $500.
Mark D.Picked truck up just under 5/16 tank of gas. Returned at 5/16 tank of gas and was charged for 2 gallons.
Anthony P.I have a flip phone and kept receiving texts with links to verify equipment condition which I could not use. Would I not have been able to do this at check in?
Chuck S.Staff was friendly and helpful. Very easy reservation time was confirmed at 8:00 am pickup, but location didn't open until 9:30am. Truck was pulled up at 9:00am and I was helped out before they really were suppose to open. Gracias.
Keith N.We had a great experience , easy, will use this location again if the need arises 😊👍
Nina W.The Manager was pleasant and helpful and I had a flawless experience. She was patient with my dumb questions too, so that was nice.
Sandy N.I would highly recommend Booth Street U-Haul! They were professional, communicative, helpful and so fast! They even gave a tutorial on how to hook up. They absolutely went above and beyond. The paperwork was explained thoroughly and we were treated first class!
Leslie C.I appreciated the convenience of canceling and re-booking appointments without additional fees or complaints. Very cordial office staff. Nothing to improve,
Scott B.The gentleman in the office was very kind and helpful. Let me know I can just park and unload on the street and they would take care of the rest. Would definitely recommend them! Super quick and easy process.
Miguel Y.The truck i rented was awesome ran good, well tuned ,it really makes move easier when thing work like they sould plus services was welcoming, I recommend for other to try
James S.My final receipt was emailed to me yesterday. I am due a credit of $80.27. Why am I not credited to my card yet? Booth Street Storage was great! I'll be renting again. But whats up with U Haul not posting me my credit for such a lengthy time?
DANN M.Very small. Not sure where to go but attendant just said he would take the trailer off in the road and he would put it away! Then he emailed me the receipt from his phone and we were done
glen M.Nothing, it was all great
KAREN R.I was supposed to pickup the trailer in Medford which is 30miles from Grants Pass. I was not a happy camper.
RobertJ W.Communication is not your strong suit and as far as the one way truck shortage as the customer I understand but you may have sent some folks to pick some trucks up. But what do I know I am just the customer, well I thought so anyway. Customer service really sucks in America right now to include your business.
Carlyn D.they were great to work with. I was supposed to have a $50 credit for the truck I reserved not being available at the last minute. I have not seen that yet. Please advise
Denise S.The customer service was exceptional at this location! This is actually our very favorite location of all because of how nicely maintained it is and because they are incredibly accommodating!! Our only complaint was the cleanliness of the vehicle. The cup holders were so dirty, they had 2 pennies stuck to the bottom. The "Grandma's attic" part of the tuck was absolutely filthy and we didn't notice until we placed a mattress into that area, when we unloaded the mattress, it was covered in small clumps of dirt. This was very upsetting to the owner of the bed (a senior lady). Though we did our best to clean it, it was not the same upon delivery, which made our service look bad. We returned the truck cleaner than when we rented it .
Melissa K.VERY helpful staff
David G.Friendly, great customer service, easy.
Rebecca N.Be more forth coming with policys.
RICHARD F.Nothing. Clean facility, prompt friendly service.
Mahlon B.The people at Booth Street Storage are always very helpful and friendly. They are a pleasure to do business with. I highly recommend them.
Shevlin R.Im not very good at computor stuff so i was very happy the people inside helped me do the transaction. At return i just dropped the truck off and did not do everything i was suppose too. So i was gkad they took care of it the next day
Julie B.do to availability, I was referred by Paradise to Brooks. Both locations provided excellent service.
Gerald H.We were driving back to our home and our two dogs were in the back seat of our truck. one of our dogs had stepped on the electric window down button causing the glass to go all the way down. I thought I had the child lock on and we were in traffic I had to swerve to miss a woman who pulled out in front of us and my dog fell out of the window and was run over by the trailer. she later died of her injuries and we had to lay her to rest in our back yard. Needless to say we were in no shape to load a trailer. I called the U Haul office fighting back tears and let th lady in the office at Booth Street Storage what happened Please let me keep this trailer for an extra day. She was so very nice and it was nice to deal with someone with compassion Thank you so very much for your help and understanding sometimes things can happen very quickly and there not a lot you can do I recommend U Haul very highly as we have always dealt with very professional people at U Haul As always we remain loyal customers Glenn and Joan Liptakâ¤ï¸
Glenn L.Paperwork should be ready to sign as I paid on line rather than wait 10 minutes all else good.
Gary B.Best U-Haul location around!
Jordan W.Good experience. Lord Bless!!!
JAMES R.Get ramps for all the trucks. Maybe explain certain tricks don't contain ramps so one doesn't assume.
Megan F.The lady in the office was extremely rude and very unprofessional she treated me like I was someone from a third world country like I had the plague or something she was very very unprofessional through my license at me treated me badly because I did not have a mask
WILLIAM S.The staff at Booth Street Storage are always eager to help and offer an array of items on hand to assist in moving . Can't say enough about the outstanding service at this rental facility. Great Staff. Thank you U-Haul
JOSE C.The lady at the desk was very rude, I didn't appreciate being yelled at as soon as I walked through the door, apparently there was a mask requirement, I have a respiratory disorder that makes it very hard to breath and a mask makes this even worse, but instead of asking me why I wasn't wearing one she just demanded I wear one or leave, I wouldn't recommend anyone go to this place.
Vernon L.Very accommodating and worked with me on pick up and delivery times. Quite helpful.
WILLIAM SHULER J.It was great! Many thanks!
Ernest M.Great location
ROBERT C.Great Friendly staff highly recommend
MISAEL E.Received an appliance dolly that was un-usable due to missing retaining pin. Informed the location and was still charged for it anyway.
Lucas T.I use U-Haul quite a bit. What I am about to say isn't a negative against the company. I had rented a small trailer on a Friday and told the sales representative that I needed to return it on Monday. At about 5pm I got a call on Sunday saying that I had missed my drop off time. I explained that I had stated I needed the rental to go to Monday. Unfortunately, it cost me an extra $29 for the extra day. The gal that called me was nice and very polite. Things happen and if this is the only hiccup I've ran across in years of using their services, I'm ok with that. I only wrote this out to show that even during a small miscommunication, every employee I ran across was helpful and kind. I'll continue to use them for years to come.
GRANT B.When I dropped off my trailer at the location on Sunday which was close I called customer care. The person on the phone obviously didn't know that it was closed. Because it was a day late, I was told that was the reason why I couldn't complete the online form. That operator switched transferred over to somebody else and I was on hold for 1and half hours before I gave up. Absolutely horrible online experience.
ROBIN W.Very professional and pleasant to work with!
DARYL EUGENE D.This locations is one of the best places I have rented equipment from. They are extremely organized, clean, and reception area. This would be a great model for the uhaul company'.
John T.I had a very stress free experience during my sons move thanks to the u-haul specialist at booth st storage. I would like to pay special thanks to Marcy she was amazing to work with. She made it very easy and pleasant to rent the vehicle numerous times due to late deliveries. I would use them for all of my moving and storage needs. Six star service
Mary A.Outstanding, fast and friendly service!!!
GABRIEL ESTRADA L.Not have trucks that leak rain all over your belongings
Neal M.Very little parking, confusing where to leave the truck. Also, the website used to initiate a “self return†for a truck is BROKEN on Safari. When it asks to confirm location, no matter what you do it will not verify the location, and therefore you are LOCKED out of the rest of the workflow. Very bad bug to have, I recommend fixing it ASAP.
Thaddeus S.