Comentarios de los clientes para Booth Street Storage

Very good experience and equipment was ready and good to go. 2 things that could have been better: - was verbally given 2 different return times, by 2 different contacts, for vehicle to avoid another days charge (maybe include it on contract, if its not already there). - there was not a way to secure the bed of the truck upon return. Dolly was used and left inside, but had a concern that it could be stolen and I would be liable.

Great place second time I've rented at this location.

The truck smelled like pot, but other than that it was clean. I do want to request a copy of the receipt in a PDF not a 'photo' which present as blank. Thank you

Great customer service, very friendly, and very helpful in answering any questions!

The truck we rented a26 footer was not available even though i receivede a confirmation i had to drive 1 hour out of my way to get a truck and it was only a 15 footer so i had to also rent a trailer. This also caused me to have to pay for an extra hout of loading help. The truck i got had an axle seal leaking and the tow haul. Button did not work. I drove 5 hours to get to this truck and spent the night.I feel like uhaul had a take it or leave it attitude we dont need your bussiness

A pouch of window cleaning wipes in the glove box would be handy

The staff were really trying to maintain COVID safe conditions though their other customers where "anti-maskers" and harassing them very badly.

The trailer door didn't open and shut properly, the trailer was really beat up.

Very friendly and courteous staff. Self-check in online made process very fast. I will definitely use this place again. 5 star service.

I understand that August is a busy moving month. I also realize that the Coronavirus pandemic has damaged businesses ability to function normally. Maybe that's why I had such a frustrating experience with picking up a truck.

Make sure rental is at preferred location rather than having customer go to another location to pick up

Tire had leak

Awkward drop off for rentals

Friendly place. Trailer was a little dusty but otherwise in great shape.

Covid makes it harder

Nothing. You guys were great. Thank you

Had to track down trailer. Picked up 70 miles out of way Dropped off 20 mile out of way 180 miles out of the way to get and take a trailer back.

Extremely conscientious of the current COVID-19 situation. no unnecessary interactions. smooth

Well I'm glad you guys have newway of making things easier for the customer. But it wasn't working so we could not apply online. But that's fine

Easy key drop-off! No improvements.

Extremely polite and helpful in helping me return the truck, as I had some transportation issues! Very courteous and professional!

Answer phone on a local basis. I called to talk to the rep at the Booth St. Storage; I could only talk to a U-Haul rep. at the reservation desk. not good! My questions could not be answered. I was told the wrong fuel mileage by a lot!

I use Booth St frequently, and they are always friendly and professional. I bc refer all my clients to them.

It wasnt obvious where to park and where the entrance was.

Big gripe, most of it my fault as I should have measured the trailer prior to renting. The trailer is advertised as 5' x 9'. This is not accurate as the inside of the trailer is 4'9". This is significant due to the item I was trying to move, it was 4'11" x 8'. These 2 inches wasted the 460 mile round trip I took to pick up the item. I not blame U-Haul, but documentation on the trailer on the site that noted the internal measurements will aid in future misunderstandings.

The lady was quick, efficient, and most pleasant to work with

marci was great!!

Staff was extremely accommodating. Equipment was ready and in top working condition Class Operao

Truck cargo, strong smell of marijuana

I was told to have gas back at 3/4 tank because that's where it was. When I went out and started the truck it registered an 1/8 lower than I was to return it. $20 difference!

They were awesome! Everyone is so nice and it's super easy pick up and drop off. Thanks for the great customer service and taking care of my local hauling needs!

Very good service. Thank you.

I booked at one location and it let me complete the process even though that center didnt even rent those types of trucks that I rented. I got to my center and even though I did everything online and through my phone, I still had to give me CC info and my DL for a second time. Need to update systems locally, process was tedious when it didn't have to be.

Great clean facility, good people working hard.

That the equipment be inspected prior to release to insure it's clean.

Facilities were closed and when they did show up gave me an attitude when disconnecting.

Nothing. The lady was very efficient and friendly. I've rented 3 times in 3 months at different locations and this was the only place that gave me a clean truck. It was very much appreciated.

Fantastic help

All good

When your work speaks for itself, don't interrupt.

Marcy is so nice and helpful.

Have used this place a few times and they are always pleasant, professional and the place is clean and well kept.

The only thing I would suggest is making sure trucks are clean, especially the cab and windows.

I was in and out very fast, showed ID, signed 2, initialed 1, was taken to trailer, They did the hookup. I was GONE. Drop of 24/7. beat that.

Make sure equipment is at the place requested to pick up at, don't make people go out of the way. I was in Rogue River, and picked up in grants pass, opposite way to where I was heading. Thanks

I returned the equipment after hours so didn't see any personnel. The parking area to leave the truck was nice and the place looked inviting.

Trucks need cruise control