El cliente no dejó un comentario.
Paul H.
Customer Reviews for Booth Street Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
all was good and good experience
Paul S.I returned truck with 1/4 tank of gas as I was instructed, they charged me for gas and told me the tank was 1/8 full when I returned the truck. This is not correct, I expect to be refunded the extra amount I was charged for gas.
STEPHEN D.The man that set up the rental was amazing!
ROBYNE H.Marci Jansen, office manager of this location was so rude and very "snappy"! I understand, during COVID, some business are still mask wearing. My husband and I walked in without ours, as we do, and she raised her voice and said " you have to have a mask to be in here, you can't be in here without a mask" almost in a panic,, it sounded.. I wanted to ask her a quick question first, she agin raised her voice and repeated herself, in the same tone. I have never been treated so rudely! I did go get my mask, only because I needed the UHaul. If this was not a necessity, I would have canceled UHaul and went elsewhere. I WILL NEVER recommend this location, and may not use UHaul again, due to this person treating me that way. She could have been a much more pleasant way for her to approach the "mask" issue without being yelled at to get out. She also snapped at someone else who came in the door behind me, that "only 1 person could be in the office at a time and to get outside". Her tone and demeanor were the issue, not her words, necessarily. As I received my paperwork and key, and headed for the door, I hear a male from another office sarcastically say "have a nice day". I advised him to have a nice day. Again, if this is how UHaul has their representatives act and speak, I will go elsewhere for my needs.
Robert W.The lady at the front desk rubs hot and cold for customer service, one minute she's friendly and helpful and the next she's borderline bitchy. I will try another location next time.
KEEYA R.Easy and organized and kind
oceanna C.Extraordinario servicio al cliente
AARON P.The woman at the front desk was extremely unfriendly. She appeared to be very angry to be at work. I caught her glancing at an older woman, rolling her eyes and then shaking her head. I felt unwelcome in her establishment. Won't be renting from this location again.
Lauren W.Fantastic customer service!
VICTOR ALFRED M.Staff was wonderful & super helpful, made the whole process a breeze!
Jordan B.The lady could greet the Customer when they walk in...say Anything. She was unfriendly each time I have been there and did not inform me of Anything. I had to Ask where would I return the key after hours, when do they close, had to ask about replacement when told my Reservation wasn't there. Things the business should let Customers know, or at least be Friendly..I didn't interrupt you at Home
Rachael F.reserved a 6x12 trailer however they rented it to someone else, had to settle for a smaller one resulting in more trips than planned.
COLLIN L.The truck had been smoked in. No fault of the uhaul place. New truck with hitch. 19.99 rental plus 10.00 for insurance and .79 a mile (which adds up quickly!) $15.00 for gas, so For 50 miles all total became almost $100.00
SANDRA PUYANA M.They were very friendly and efficient and had a truck on a busy weekend when I suddenly needed one, The truck ran well and was maintained but was very dirty inside. Sorry to have to say that. In a time of pandemic and washing every thing down I felt particularly aware of the need to clean it.
SUSAN OGLE D.Bill was 3 times higher than promised Called said adjustmenter would call me in 48hrs NO CALL!
STEVEN RICHARD K.Up to date lists on availability of trucks. Thank you, nice service
CATHERINE K.Excellent service with very friendly personnel.
DANIEL G.Very good experience and equipment was ready and good to go. 2 things that could have been better: - was verbally given 2 different return times, by 2 different contacts, for vehicle to avoid another days charge (maybe include it on contract, if its not already there). - there was not a way to secure the bed of the truck upon return. Dolly was used and left inside, but had a concern that it could be stolen and I would be liable.
Marlea B.Great place second time I've rented at this location.
DARRYL S R.The truck smelled like pot, but other than that it was clean. I do want to request a copy of the receipt in a PDF not a 'photo' which present as blank. Gracias
lori G.Great customer service, very friendly, and very helpful in answering any questions!
KENNETH ADAM B.The truck we rented a26 footer was not available even though i receivede a confirmation i had to drive 1 hour out of my way to get a truck and it was only a 15 footer so i had to also rent a trailer. This also caused me to have to pay for an extra hout of loading help. The truck i got had an axle seal leaking and the tow haul. Button did not work. I drove 5 hours to get to this truck and spent the night.I feel like uhaul had a take it or leave it attitude we dont need your bussiness
Craig S.A pouch of window cleaning wipes in the glove box would be handy
KEVIN M.The staff were really trying to maintain COVID safe conditions though their other customers where "anti-maskers" and harassing them very badly.
Kimberly W.The trailer door didn't open and shut properly, the trailer was really beat up.
Paul F.Very friendly and courteous staff. Self-check in online made process very fast. I will definitely use this place again. 5 star service.
Douglas H.I understand that August is a busy moving month. I also realize that the Coronavirus pandemic has damaged businesses ability to function normally. Maybe that's why I had such a frustrating experience with picking up a truck.
Richard D.Make sure rental is at preferred location rather than having customer go to another location to pick up
Robert B.Tire had leak
Gerald L.Awkward drop off for rentals
Paloma G.Friendly place. Trailer was a little dusty but otherwise in great shape.
Robert B.Covid makes it harder
Bryan D.Nothing. You guys were great. Thank you
Hannah H.Had to track down trailer. Picked up 70 miles out of way Dropped off 20 mile out of way 180 miles out of the way to get and take a trailer back.
ERIC N.Extremely conscientious of the current COVID-19 situation. no unnecessary interactions. smooth
Kevin L.Well I'm glad you guys have newway of making things easier for the customer. But it wasn't working so we could not apply online. But that's fine
VALERIE T.Easy key drop-off! No improvements.
Robert B.Extremely polite and helpful in helping me return the truck, as I had some transportation issues! Very courteous and professional!
kyle F.Answer phone on a local basis. I called to talk to the rep at the Booth St. Storage; I could only talk to a U-Haul rep. at the reservation desk. not good! My questions could not be answered. I was told the wrong fuel mileage by a lot!
CRAIG W.I use Booth St frequently, and they are always friendly and professional. I bc refer all my clients to them.
jesse B.It wasnt obvious where to park and where the entrance was.
pam T.Big gripe, most of it my fault as I should have measured the trailer prior to renting. The trailer is advertised as 5' x 9'. This is not accurate as the inside of the trailer is 4'9". This is significant due to the item I was trying to move, it was 4'11" x 8'. These 2 inches wasted the 460 mile round trip I took to pick up the item. I not blame U-Haul, but documentation on the trailer on the site that noted the internal measurements will aid in future misunderstandings.
Jeffry M.The lady was quick, efficient, and most pleasant to work with
Gloria D.marci was great!!
eliza B.Staff was extremely accommodating. Equipment was ready and in top working condition Class Operao
John O.Truck cargo, strong smell of marijuana
David P.I was told to have gas back at 3/4 tank because that's where it was. When I went out and started the truck it registered an 1/8 lower than I was to return it. $20 difference!
Rachael S.They were awesome! Everyone is so nice and it's super easy pick up and drop off. Thanks for the great customer service and taking care of my local hauling needs!
Janine T.