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Keegan S.
Customer Reviews for Booth Street Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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They were amazing at pickup and drop off.
Laurie P.Have Trucks Available @ multiple locations Have better mileage rates
Patrick Scott R.Well done Will use again
DANNY R.Marci's customer service was extremely lacking upon return. The gentlemen working there otherwise were very courteous and helpful however during our first encounter.
NICKOLAS M.keep doing what you are doing thank you very much.
SHAWN THOMAS D.Excellent experience on all levels. Exceedingly professional.
WILLIAM I.Thank you for your quick and friendly service!
Carl A.Great people, very helpful
RUSSELL R.Fast and helpful
LISA C.This was a very easy transaction. Thank you!
DAVID MICHAEL B.Location was nice and had it ready for me 🤙
DANIEL H.This drop off location was closed on July 5th, the day we were to drop it off. UHaul provided no rear door lock so we had to leave the expensive refrig dolly inside an unlocked truck. Not good.
richard N.Though apparently not the fault of the Booth Street location, it was advertised online that there was a 24/7 pickup option. I didn't learn that until after I made the reservation and coordinated the dropping-off of my SUV for service a couple miles away. Because of the lack of the 24/7 p/u option, I had to wait outside in the sun for about 45 minutes until the location opened. It would seem prudent that a discount should have been applied for the inconvenience and misinformation. Otherwise, the process went well.
SHAUD A.Excellent customer service and concern for my request and went above the typical to assist me.
JOHN ANTHONY C.A lift gate on the truck would have been ideal. My movers moaned a little but overall I moved a studio apartment in a 10' truck and it was perfect. Price was reasonable.
JOE M.all was good and good experience
Paul S.I returned truck with 1/4 tank of gas as I was instructed, they charged me for gas and told me the tank was 1/8 full when I returned the truck. This is not correct, I expect to be refunded the extra amount I was charged for gas.
STEPHEN D.The man that set up the rental was amazing!
ROBYNE H.Marci Jansen, office manager of this location was so rude and very "snappy"! I understand, during COVID, some business are still mask wearing. My husband and I walked in without ours, as we do, and she raised her voice and said " you have to have a mask to be in here, you can't be in here without a mask" almost in a panic,, it sounded.. I wanted to ask her a quick question first, she agin raised her voice and repeated herself, in the same tone. I have never been treated so rudely! I did go get my mask, only because I needed the UHaul. If this was not a necessity, I would have canceled UHaul and went elsewhere. I WILL NEVER recommend this location, and may not use UHaul again, due to this person treating me that way. She could have been a much more pleasant way for her to approach the "mask" issue without being yelled at to get out. She also snapped at someone else who came in the door behind me, that "only 1 person could be in the office at a time and to get outside". Her tone and demeanor were the issue, not her words, necessarily. As I received my paperwork and key, and headed for the door, I hear a male from another office sarcastically say "have a nice day". I advised him to have a nice day. Again, if this is how UHaul has their representatives act and speak, I will go elsewhere for my needs.
Robert W.The lady at the front desk rubs hot and cold for customer service, one minute she's friendly and helpful and the next she's borderline bitchy. I will try another location next time.
KEEYA R.Easy and organized and kind
oceanna C.Extraordinario servicio al cliente
AARON P.The woman at the front desk was extremely unfriendly. She appeared to be very angry to be at work. I caught her glancing at an older woman, rolling her eyes and then shaking her head. I felt unwelcome in her establishment. Won't be renting from this location again.
Lauren W.Fantastic customer service!
VICTOR ALFRED M.Staff was wonderful & super helpful, made the whole process a breeze!
Jordan B.The lady could greet the Customer when they walk in...say Anything. She was unfriendly each time I have been there and did not inform me of Anything. I had to Ask where would I return the key after hours, when do they close, had to ask about replacement when told my Reservation wasn't there. Things the business should let Customers know, or at least be Friendly..I didn't interrupt you at Home
Rachael F.reserved a 6x12 trailer however they rented it to someone else, had to settle for a smaller one resulting in more trips than planned.
COLLIN L.The truck had been smoked in. No fault of the uhaul place. New truck with hitch. 19.99 rental plus 10.00 for insurance and .79 a mile (which adds up quickly!) $15.00 for gas, so For 50 miles all total became almost $100.00
SANDRA PUYANA M.They were very friendly and efficient and had a truck on a busy weekend when I suddenly needed one, The truck ran well and was maintained but was very dirty inside. Sorry to have to say that. In a time of pandemic and washing every thing down I felt particularly aware of the need to clean it.
SUSAN OGLE D.Bill was 3 times higher than promised Called said adjustmenter would call me in 48hrs NO CALL!
STEVEN RICHARD K.Up to date lists on availability of trucks. Thank you, nice service
CATHERINE K.Excellent service with very friendly personnel.
DANIEL G.Very good experience and equipment was ready and good to go. 2 things that could have been better: - was verbally given 2 different return times, by 2 different contacts, for vehicle to avoid another days charge (maybe include it on contract, if its not already there). - there was not a way to secure the bed of the truck upon return. Dolly was used and left inside, but had a concern that it could be stolen and I would be liable.
Marlea B.Great place second time I've rented at this location.
DARRYL S R.The truck smelled like pot, but other than that it was clean. I do want to request a copy of the receipt in a PDF not a 'photo' which present as blank. Gracias
lori G.Great customer service, very friendly, and very helpful in answering any questions!
KENNETH ADAM B.The truck we rented a26 footer was not available even though i receivede a confirmation i had to drive 1 hour out of my way to get a truck and it was only a 15 footer so i had to also rent a trailer. This also caused me to have to pay for an extra hout of loading help. The truck i got had an axle seal leaking and the tow haul. Button did not work. I drove 5 hours to get to this truck and spent the night.I feel like uhaul had a take it or leave it attitude we dont need your bussiness
Craig S.A pouch of window cleaning wipes in the glove box would be handy
KEVIN M.The staff were really trying to maintain COVID safe conditions though their other customers where "anti-maskers" and harassing them very badly.
Kimberly W.The trailer door didn't open and shut properly, the trailer was really beat up.
Paul F.Very friendly and courteous staff. Self-check in online made process very fast. I will definitely use this place again. 5 star service.
Douglas H.I understand that August is a busy moving month. I also realize that the Coronavirus pandemic has damaged businesses ability to function normally. Maybe that's why I had such a frustrating experience with picking up a truck.
Richard D.Make sure rental is at preferred location rather than having customer go to another location to pick up
Robert B.Tire had leak
Gerald L.Awkward drop off for rentals
Paloma G.Friendly place. Trailer was a little dusty but otherwise in great shape.
Robert B.Covid makes it harder
Bryan D.Nothing. You guys were great. Thank you
Hannah H.