Customer Reviews for Bolton Self Storage
(U-Haul Neighborhood Dealer)

608 comentarios

7314 82nd St   Lubbock, TX 79424

(806) 866-1018

Horario de oficina

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Horario especial
  • 6/19/2025: cerrado
  • 7/4/2025: cerrado
  • 7/5/2025: cerrado
  • 7/6/2025: cerrado

Servicios en esta ubicación:

Contáctanos

(806) 866-1018

7314 82nd St
Lubbock, TX 79424

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Horario especial
  • 6/19/2025: cerrado
  • 7/4/2025: cerrado
  • 7/5/2025: cerrado
  • 7/6/2025: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

NEAL S 
Clasificación:
5.0

They were always so nice and willing to help.

DEIDRA J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD G 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN H 
Clasificación:
4.0

El cliente no dejó un comentario.

SUZANN A 
Clasificación:
5.0

Great experience

STEVEN E 
Clasificación:
1.0

El cliente no dejó un comentario.

SAMANTHA C 
Clasificación:
5.0

I appreciate the help I received during my call to U-Haul. There was a touch of confusion on being able to locate the truck and then getting the key code. From the direction of the truck, I couldn't see the truck number to verify before receiving the key code. But it was like a fun escape room. The truck was clean and wonderful. Pickup and drop off was easy. I'm certain I will use this location again...and I've already told friends how easy it was. Gracias.

Elena P 
Clasificación:
5.0

I don't know. I do not rent often. But if I was to rent again, I would go that same location.

MIGUEL C 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER R 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN G 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D 
Clasificación:
3.0

El cliente no dejó un comentario.

ERCAN B 
Clasificación:
3.0

El cliente no dejó un comentario.

JULIAN H 
Clasificación:
4.0

El cliente no dejó un comentario.

DENISE D 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE C 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcie S 
Clasificación:
5.0

The staff at the Bolton Self Storage rental facility in Lubbock, Tx were very helpful, and they saw to all my needs. They made everything go smoothly, and I appreciate their help. I apologize for not refilling the truck's tank upon return. I pulled in the lot using my code, when I realized I skipped that step; and I thought if I leave and come back it may only be a one time use gate code and I'd be stuck outside the lot. But overall, great help in helping me get this moving task complete.

GREGORY H 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN L 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTO G 
Clasificación:
5.0

Very easy process, and the people were wonderful to deal with.

BRANDON W 
Clasificación:
5.0

El cliente no dejó un comentario.

KASEY C 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence G 
Clasificación:
4.0

maybe put an option to put an additional driver to drive or pick up the equipment incase circumstances change and the name on the reservation will not be able to pick up the equipment. I'm not sure if there was an option or maybe there is & i missed that part. So yeah that was the case on mine, can't pick up that day so i asked someone to do it. They have to call me to verify & if there is another driver they need to put the information.

JASON B 
Clasificación:
3.0

El cliente no dejó un comentario.

JOE L 
Clasificación:
5.0

Staff was extremely helpful and courteous.

MAX N 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron P 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H 
Clasificación:
5.0

Great place. Mgr, Mary, is always very helpful.

RICHARD P 
Clasificación:
5.0

Bennetts took care of me in a bind. Had me in and out in no time.

Jason A 
Clasificación:
5.0

Very helpful and friendly staff. Rental trailed pulled like a dream.

JARED H 
Clasificación:
4.0

El cliente no dejó un comentario.

OCTAVIO R 
Clasificación:
1.0

Our reservation was moved from noon to 9am. We got a smaller truck. When we arrived before noon no one was to be found. Finally a lady showed up to check us out. Worst of all, when we went back to drop off someone couldn't get past the gate so we were just in line for a while not knowing they abandon the vehicle at the gate. I had to get off my truck to use my code to open the gate, drive it in, and park or. Get back in my car to use my code again and go drive myself in. There's no customer service option. I won't rent from here again. It's aweful

Christian A 
Clasificación:
5.0

No recommendations at this time. The lady that assisted me when I picked up the rental truck was very welcoming and helpful.

Matthew H 
Clasificación:
5.0

Mary and Alexander were very professional and helpful during my rental experience. They made sure we had everything we needed before we took our 20ft U-Haul truck and transporter from Lubbock to San Diego. I appreciated their attention to details and most of all their kindness. They made this rental a great experience and if I'm ever in need of service again when in Lubbock Bolton is our preferred location.

MARVIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen W 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G 
Clasificación:
5.0

Great experience.

David G 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY W 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan T 
Clasificación:
3.0

This location was really good and the people who work there. My problem with UHaul is they changed my pickup location. What is the point of picking an exact pickup location just so that UHaul can move it to another place. I had to go an additional 10 mile because of this. Even worse, in the email notification, UHaul just say "update on your rental" without specifically saying the update was on a new location. I would not have notice till I click on the link on the rental location. This should be made very clear what was updated

Khoi V 
Clasificación:
5.0

The best customer service ever! We will be return customers.

Hope C 
Clasificación:
4.0

El cliente no dejó un comentario.

Clint H 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W 
Clasificación:
3.0

Inspect the vehicle more thoroughly next time around. The a/c stops working after going 45 mph so it made for a very hot and miserable trip.

Joel B 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose T 
Clasificación:
5.0

N/a

Keatha S 
Clasificación:
5.0

Mary the manager was GREAT!!!!!!!! I'll be using Bolton U haul again .

rudolph p 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B 
Clasificación:
4.0

Windows were covered in bug, light was on saying needs oil change.

Elizabeth W 
Clasificación:
5.0

Efficient, fast and on the road. Thank you.

bryan p 
Clasificación:
2.0

I was never made aware of the hours for Boltons self storage, when I changed my drop off time have it extended since my move was taking longer than expected. The app allowed me to do so but the gate was locked, when I called I was told I'd have to drive it back the next day, which was not an option for me. I will probably never use a U-Haul again.

artesia g 
Clasificación:
4.0

Ninguno

SANJAYA S 
Clasificación:
5.0

U-Haul always comes through for us.

Darwin B 
Clasificación:
2.0

El cliente no dejó un comentario.

Debbie N 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan T 
Clasificación:
1.0

El cliente no dejó un comentario.

Eva S 
Clasificación:
5.0

Truck wasn't swept out when I got it, I swept it out regardless. Just seems out of sorts you'd charge someone for not sweeping it out if it wasn't swept out initially.

Sam P 
Clasificación:
5.0

El cliente no dejó un comentario.

charley t 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy H 
Clasificación:
5.0

El cliente no dejó un comentario.

David K 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C 
Clasificación:
5.0

Personnel very professional, courteous and helpful. Wish everyone treated customers the way they do!

jerry j 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia D 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard B 
Clasificación:
5.0

El cliente no dejó un comentario.

Clay O 
Clasificación:
4.0

Not a thing . Was all great . Extraordinario servicio al cliente

Robert B 
Clasificación:
5.0

El cliente no dejó un comentario.

Max R 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L 
Clasificación:
5.0

Always friendly and helpful. I recommend them to everyone. If I need a storage again they will be first on my list.

GINGER W  |  Overall Experience 
Clasificación:
5.0

Mary is amazing and a great asset to your company!

KEVIN W  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ANTHONY S 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie L 
Clasificación:
5.0

Great experience!

Jon J 
Clasificación:
3.0

They charged me for fuel when I returned it the exact same way I picked it up.

Joshua S 
Clasificación:
4.0

El cliente no dejó un comentario.

JIMMA M 
Clasificación:
2.0

Was charged for blankets that they said were missing. They were there just not put in the plastic bag hanging on the wall.

Eric W 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley M 
Clasificación:
5.0

Thank you for wonderful customer service!

Tiffany S 
Clasificación:
4.0

El cliente no dejó un comentario.

hugh r 
Clasificación:
5.0

Nice lady that checked me in.

RANDALL C 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek G 
Clasificación:
5.0

El cliente no dejó un comentario.

karen g 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T 
Clasificación:
4.0

Nothing it was good

Rick W 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth W 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken K 
Clasificación:
5.0

El cliente no dejó un comentario.

Lupe H 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond L 
Clasificación:
4.0

The self service was a bit complicated I didn’t know that it was self service no one told me so that would be the one thing I would recommend for employees to let customers know depending on hrs you get truck you will have to do self service or I’m not sure if this location was just self service.

Brandi F 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis T 
Clasificación:
5.0

Bolton customer service was wonderful. Uhaul corp customer service and scheduling is very poor.

Ken O 
Clasificación:
1.0

price was too high for no reason, guy didn’t even help me was just trying to rush me out

Marissa C 
Clasificación:
5.0

The app is clunky. I made the reservation and when I got there it was confusing. The local agent was more helpful upon check-in/pickup as well as drop off. Maybe next time mention enabling location services earlier….

Tim W 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick S 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg T 
Clasificación:
5.0

Gasoline, oil changes, storage facilities.....if y'all'd get in to delivering babies, I'd even trust y'all with that aspect of my life too!

STEVE C  |  Overall Experience 
Clasificación:
5.0

Wonderful experience, I would recommend

DAVID B  |  Overall Experience 
Clasificación:
5.0

I found Mary and Alexander unbelievably helpful and friendly. I was very pleased with the service.

MARK H  |  Overall Experience 
Clasificación:
5.0

I used the facility for 12 months. The staff was ALWAYS courteous and friendly. Another plus it that the facility is locally owned, and they treat their customers with dignity. Bolton's answered all my questions and the billing was handled professionally. I highly recommend Bolton's Self Storage.

ROBERT S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GINGER L  |  Overall Experience 
Clasificación:
5.0

Staff was outstanding; a pleasure to work with them. Gracias

RON A  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK M  |  Overall Experience 
Clasificación:
5.0

By far the best people and prices! I would highly recommend!

DEBRA C  |  Overall Experience 
Clasificación:
5.0

We will DEFINITELY be using y’all for any storage needs in the future.

STEPHENIE J  |  Overall Experience 
Clasificación:
5.0

Loved the space. Very affordable.

MELANIE S  |  Overall Experience 
Clasificación:
5.0

Location very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.

BRYAN T  |  Overall Experience 
No se han enviado comentarios para esta ubicación.
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