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Tiffany R.
Customer Reviews for Bolton Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Thank you Mary!!
Frederick M.Better communicate the pick-up/drop off process, was not very intuitive.
Kindred R.If you are going to use storage facilities as drop off and or pickup sites, the people working there should know how to hookup and unhook the equipment. It shouldn't be my job to back the trailer into a spot in the snow and ice or unhook the trailer because they say they don't know how.
JOANN S.Nothing! It was perfect!
Isaac G.This was a very difficult operation. I would not recommend picking up a truck when they are closed.
Cynthia W.We will DEFINITELY be using y’all for any storage needs in the future.
STEPHENIE J. | Overall ExperienceMary and her team were awesome! Very friendly and helpful. I had a very positive experience at pickup and drop off. They made our move successful!!
Laura H.excellent customer service
Ronnie B.Everything was taken care of and very friendly!
Steve Y.I drop off my rental around Dallas. The place was open but there was nobody there to check it in so I called. They told me to just leave it there so i did.
Ruben G.Returned the truck after hours. There were no instructions, either online or at gate, telling where to leave truck. Took a chance and left truck next door, but very uncomfortable doing so. Leave instructions about where to leave truck for after hours return.
Anderson C.Everything was wonderful. One of the best experiences I have every had at any business. Definitely rent here!!
William L.The staff at this location were very professional and courteous. They are an asset for your company.
Grace F.Double billed on two different card numbers for same amount and same transaction
Emily S.Thank You
randall G.Keep up the good work
Albert B.Wonderfil service, thank you!! Friendly and professional. We are so happy with our uhaul experience. Thank you so very much. We will always use uhaul whenever necessary!
Robert H.The truck was cleaned as promised. We didn't use all the big pads we asked for. I thought that money should be returned.. we returned the truck very clean. Thank you! .
Brent H.Be accurate with description - signed before inspecting the vehicle and its condition.
Justin L.I never received an e-mail or text to say pick up location had changed!! I drove to initial location for pick up only to be told pick up location had changed. This is unacceptable!! The new pick up location and drop off location received good rating but as for U haul itself, its not good. This is the second time I've had a bad experience with reservations and pick up.
Rene G.Very nice people at this location
Marty H.Mary was very helpful and friendly. We rented a tow dolly from this location. My only complaint was that the ratchet straps for the car tires weren't serviced. They were very difficult to use. My recommendation is that they are sprayed down with some WD-40 type lubricant before each rental. That will help out a lot.
Douglas B.Automatic gate opening upon arrival
Jodilyn J.Mary was very helpful in answering questions and setting us up with the equipment that was needed.
JAY P.Mary was very helpful and knowledgeable. Also noted she went an extra step to help the client before me.
John R.Nothing to improve... Professional staff. Bonus, Manager on site very pleasant, friendly. Helpful regarding the area businesses, and churches . Highly recommend! Clean, protected area !
nancy T.Ninguno
SUMIKA P.Nothing it was a very good experience , everything went well
BRYSON W.Left prescription glasses in Truck after drop-off and they were retrieved and am picking them up later today. Very Courteous.
David R.Definitely would rent from Boltons again
Mark S.The return policy and gate entry is terrible. I reserved a truck over the phone with U-Haul was given a location to pick the truck up and then received a ? call that they didn't have a truck for me.??????
Daniel L.Rented vehicle for 1 way trip from Lubbock to Midland but the truck was low on fuel to start! The AC was completely out and only blowing hot air. Made the drive dangerous frankly in 100 degree heat. It was a very difficult trip.
William R.I have rented a lot of moving trucks over the past several years and this was by far the best customer service I've ever received. The people at Bolton Self Storage were spectacular!
Jake T.The attendant was very polite!
Emanuel S.Overall great experience. Truck was great. Would not change a thing .
ROBERT G.Picked the truck up Saturday, 3/23/19 at 9:00am at the Boltons Self Storage on west 82nd street in Lubbock, TX. Lady was very nice. Gave me a key fob to the gate so that I could return the truck the next morning. I left my personal truck locked on the property. Returned the truck that night, 3/23/19 and key fob would not open the gate. Finally got a hold of Trey Bolton, area manager for Lubbock, who told me there was nothing he could do for me. He had made some calls but no one was answering. I completely understand weird things happen, but to get the answer of "nothing I can do" isn't acceptable to me. I find it hard to believe there was no one, including Trey Bolton, that could have come up, disengaged the gate, and let me in to get my personal vehicle. Lady that runs the Bolton Self Storage was very apologetic on Monday and made it right pricing wise. Not really impressed with the way it was handled Saturday night.
Darrol S.Nothing I can think of. This is the only U-Haul place I will use in Lubbock
MICHAEL H.Loved the space. Very affordable.
MELANIE S. | Overall ExperienceLocation very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.
BRYAN T. | Overall ExperienceAfter we had left the rental location, I noticed that the right turn signal light was out. We did not have time to return the trailer to have the light fixed. We did notify the attendant at the return location.
Marti H.The young lady at this location is efficient, and made doing business with U-haul a nice experience.
WILLIE O.Jacks on trailers for old men
MARSHALL B.I went in to pick up a rental I had reserved online. The lady treated me like I was ignorant. I have rented multiple UHauls and know how it works. I specifically put a time for return and planned on returning before that time. She then made remarks stating you only have it for the evening, you can't keep it later. I had requested for 4 hours and returned it in 2. Also, I was quoted at having a certain amount of gas, but was actually 1/4 tank less than what was stated. If the would walk out with you and verify that could have been avoided. I won't use this place again.
Hannah W.Drop off was very easy
roni S.Excellent customer service. Obviously enjoys her job and spoke very highly of her employers. This will definitely be my preferred U-haul location. A+++++.
ALLAN M.Excellent service!
Juan M.