Customer Reviews for Bobbins & Boards
(U-Haul Neighborhood Dealer)

81 reviews

903 W 4th St   Vinton, IA 52349
(Accross the Street from Rooster Auto)

(319) 472-4858

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 2:00 pm
  • 4/2/2024: 8:00 am - 11:45 am
  • 4/16/2024: 12:00 pm - 4:00 pm

Services at this Location:

Contact Us

(319) 472-4858

903 W 4th St
Vinton, IA 52349
(Accross the Street from Rooster Auto)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–4 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 2:00 pm
  • 4/2/2024: 8:00 am - 11:45 am
  • 4/16/2024: 12:00 pm - 4:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KEVIN WHITCOMB 
Rating:
5.0

made return really easy

johannes poetschner 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Seitz 
Rating:
5.0

Customer did not leave a comment.

william strouf 
Rating:
5.0

no improvements

Ronald Coots 
Rating:
4.0

Customer did not leave a comment.

RANDY NESHEIM 
Rating:
5.0

Great people to work with.

william Gainey 
Rating:
4.0

Customer did not leave a comment.

Nora Hines 
Rating:
5.0

Customer did not leave a comment.

Matt Howe 
Rating:
2.0

trailer hitch was rusted up, and took 2 people to break it free cost me time and just much longer than it should have to hook up. On the previous day I made the reservation in person, I stopped in to pickup the trailer the next day. The reservation made- scheduled it to be returned to the wrong location, phone calls had to be made, the reservation didn't get corrected. I ended up taking the trailer further than the reservation agreement.

joel Keeney 
Rating:
5.0

You made our move so easy and I will rent from yo again, will also tell friends. Thank you.

patricia hale 
Rating:
5.0

Very friendly and easy to work with.

Greg Anaas 
Rating:
5.0

I cannot think of one thing to change. I would most definitely rent here again.

Tamara Scott 
Rating:
4.0

As a location to pick up a trailer, they did everything right. My only complaint was that we reserved that trailer five weeks prior through the Waterloo site. But instead, we were told at the last minute that we had to go 30 miles away to get it! It was a major inconvenience and NOT appreciated!

Claudia Koch 
Rating:
5.0

Customer did not leave a comment.

sandra schmelzer 
Rating:
5.0

Very easy to work with. Even in sub 0 temps!

David Stueve 
Rating:
5.0

Not a thing different.

Gregory Lebeda 
Rating:
4.0

Customer did not leave a comment.

Ben Arbuckle 
Rating:
5.0

Excellent location!

Michael Ainger 
Rating:
3.0

Customer did not leave a comment.

MARCI HARRIS 
Rating:
5.0

Customer did not leave a comment.

Brea Studebaker 
Rating:
5.0

Customer did not leave a comment.

john marich 
Rating:
5.0

They were great.

Daniel Schmidt 
Rating:
5.0

Customer did not leave a comment.

Matt Brownell 
Rating:
5.0

Teri @ Bobbins & Boards is the BEST! She went above and beyond to help me and was kind & friendly throughout the process.

Richard Shindelar 
Rating:
5.0

Fast and easy to rent from. I have went through this location many times. They are awesome!!!

SCOTT MERCHANT 
Rating:
5.0

Customer did not leave a comment.

Maureen Boddicker 
Rating:
5.0

Customer did not leave a comment.

Barb Johnson 
Rating:
5.0

Customer did not leave a comment.

Alex Wiese 
Rating:
5.0

Customer did not leave a comment.

Yvan Blanchette 
Rating:
5.0

The people at Bobbins and Boards in Vinton Iowa treated me very good, they went to Waterloo Iowa and picked up my 20 ft Uhaul for me because I wasn't comfortable driving it to Vinton myself. I highly recommend going to this location for all of your Uhaul needs!!!

Cheryl Payne 
Rating:
5.0

Customer did not leave a comment.

Anthony Thomsen 
Rating:
4.0

The parking lot was pretty muddy because of recent rains but otherwise the property is well maintained and Terri is very friendly/helpful.

Jay Lash 
Rating:
5.0

Great customer experience. They were very friendly and helpful.

Tania Morrison 
Rating:
5.0

Customer did not leave a comment.

GARY SCHULZ 
Rating:
5.0

Maybe clearly note on UHaul site that the 10 ‘ truck doesn’t have a ramp.

TAMI MCLAREN 
Rating:
5.0

Customer did not leave a comment.

Merl Trimpe 
Rating:
3.0

Customer did not leave a comment.

TYLER HELMS 
Rating:
5.0

N/A

Portia Birdine 
Rating:
5.0

Customer did not leave a comment.

DANIEL MULDER 
Rating:
5.0

The staff there were excellent she told me step by step how to drop off the truck where to park it where to drop the keys and she checked it in in the morning and everything went well and she was very easy to work with I had a better experience with the drop-off location and picking it up because she was so thorough and ease my mind with the drop-off and when I called her first thing in the morning she answered and answered all my questions and everything went smoothly

ANDREW HOGARTY 
Rating:
4.0

Customer did not leave a comment.

THOMAS LAKIN 
Rating:
5.0

Nothing I can think of at the moment

Christopher Bird 
Rating:
3.0

It was not a smooth process. The lady my husband was talking with wasn't very helpful, so her husband stepped in and helped. Then the process went much smoother.

KEITH HARTKEMEYER 
Rating:
5.0

Easy lot to get in with a trailer. Staff was friendly and helpful.

ROBERT ARTHUR 
Rating:
5.0

Customer did not leave a comment.

BARBARA LAZENBY 
Rating:
4.0

Customer did not leave a comment.

Dave Newbrough 
Rating:
5.0

Customer did not leave a comment.

ROBERT RUIZ 
Rating:
5.0

Customer did not leave a comment.

DAKODA SELLERS 
Rating:
5.0

Customer did not leave a comment.

Justin Hall 
Rating:
4.0

Nice location. Just found out the morning of needing it, I had to change and go to this locations. Had to drive about 2 hours for pick up. The closer locations had nothing available. Frustrating as I started the rental process 4 weeks ahead of time.

LORI TURNER 
Rating:
5.0

Customer did not leave a comment.

DENNIS COUGHLIN 
Rating:
5.0

Customer did not leave a comment.

Jared Lancaster 
Rating:
5.0

Customer did not leave a comment.

Soren Peterson 
Rating:
5.0

Customer did not leave a comment.

Priscilla Simmons 
Rating:
5.0

Very knowledgeable with customer satisfaction in mind Thank You

ron coots 
Rating:
3.0

Customer did not leave a comment.

Max Taylor 
Rating:
5.0

Customer did not leave a comment.

Thomas Lundvall 
Rating:
5.0

Very friendly staff

Ron Coots 
Rating:
5.0

The place I was suppose to return was closed on Saturday and Sunday which would have been over the day limit. Called the number on contract and waited and waited and waited and waited and waited .......

CRAIG DREWELOW 
Rating:
5.0

Great service. They opened earlier than normal business hours to accommodate my needs. Happy to have this service so close to home.

MARY BEHRENS 
Rating:
5.0

Customer did not leave a comment.

Michael Lefevere 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN DUDLEY 
Rating:
5.0

I am very happy with the way every thing turned out.

KIMBERLY GORTON 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN DUDLEY 
Rating:
5.0

Terri was very kind and polite on the phone and even more so in person. Store was clean and full of life. Honestly best UHaul location I have ever been to (and I’ve been to a few over my lifetime!)

tonia ricke 
Rating:
5.0

Great experience with excellent equipment. I'll be renting here again in the future.

rex christy 
Rating:
4.0

Customer did not leave a comment.

David Mayo 
Rating:
5.0

Nothing needed improvement, I was very pleased with my interaction with my uhaul return.

Kaylea Marquez 
Rating:
5.0

was the windows before pickup.

JOHN WILLIAMS 
Rating:
5.0

Terrie was great to work with

KENNETH MORROW 
Rating:
1.0

Customer did not leave a comment.

Dean Zelle 
Rating:
5.0

very friendly great to work with

KENNETH MORROW 
Rating:
5.0

Customer did not leave a comment.

KYLE WILLE 
Rating:
5.0

Nothing to improve. The agents were very nice and very helpful. I will absolutely rent from them again.

Bryan Blomberg 
Rating:
5.0

Customer did not leave a comment.

Jane Welch 
Rating:
5.0

Customer did not leave a comment.

Karla Hamilton 
Rating:
5.0

Disappointed there were no ramps; would've been very useful and made the whole experience much quicker and safer.

Jim Walker 
Rating:
5.0

Customer did not leave a comment.

Janette Eileen Mcmahon 
Rating:
1.0

It took him an hour to get the computer to work and enter our information. Then the trailer lights didnt work and it took him 20 minutes to try a different light cord after we suggested that several times. On top of that, he charged us for 3 days when we only needed a one and wont refund me. Horrible experience.

Tedd Williams 
Rating:
5.0

Super friendly people! Helped us make a change even after we made our online reservation. Plenty of space to easily back up to the trailer and drive out.

Sarah Luke 
No reviews have been submitted for this location.

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