Customer did not leave a comment.
KEVIN WHITCOMB
Customer Reviews for Bobbins & Boards
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
made return really easy
johannes poetschnerno improvements
Ronald CootsGreat people to work with.
william Gaineytrailer hitch was rusted up, and took 2 people to break it free cost me time and just much longer than it should have to hook up. On the previous day I made the reservation in person, I stopped in to pickup the trailer the next day. The reservation made- scheduled it to be returned to the wrong location, phone calls had to be made, the reservation didn't get corrected. I ended up taking the trailer further than the reservation agreement.
joel KeeneyYou made our move so easy and I will rent from yo again, will also tell friends. Thank you.
patricia haleVery friendly and easy to work with.
Greg AnaasI cannot think of one thing to change. I would most definitely rent here again.
Tamara ScottAs a location to pick up a trailer, they did everything right. My only complaint was that we reserved that trailer five weeks prior through the Waterloo site. But instead, we were told at the last minute that we had to go 30 miles away to get it! It was a major inconvenience and NOT appreciated!
Claudia KochVery easy to work with. Even in sub 0 temps!
David StueveNot a thing different.
Gregory LebedaExcellent location!
Michael AingerThey were great.
Daniel SchmidtTeri @ Bobbins & Boards is the BEST! She went above and beyond to help me and was kind & friendly throughout the process.
Richard ShindelarFast and easy to rent from. I have went through this location many times. They are awesome!!!
SCOTT MERCHANTThe people at Bobbins and Boards in Vinton Iowa treated me very good, they went to Waterloo Iowa and picked up my 20 ft Uhaul for me because I wasn't comfortable driving it to Vinton myself. I highly recommend going to this location for all of your Uhaul needs!!!
Cheryl PayneThe parking lot was pretty muddy because of recent rains but otherwise the property is well maintained and Terri is very friendly/helpful.
Jay LashGreat customer experience. They were very friendly and helpful.
Tania MorrisonMaybe clearly note on UHaul site that the 10 ‘ truck doesn’t have a ramp.
TAMI MCLARENN/A
Portia BirdineThe staff there were excellent she told me step by step how to drop off the truck where to park it where to drop the keys and she checked it in in the morning and everything went well and she was very easy to work with I had a better experience with the drop-off location and picking it up because she was so thorough and ease my mind with the drop-off and when I called her first thing in the morning she answered and answered all my questions and everything went smoothly
ANDREW HOGARTYNothing I can think of at the moment
Christopher BirdIt was not a smooth process. The lady my husband was talking with wasn't very helpful, so her husband stepped in and helped. Then the process went much smoother.
KEITH HARTKEMEYEREasy lot to get in with a trailer. Staff was friendly and helpful.
ROBERT ARTHURNice location. Just found out the morning of needing it, I had to change and go to this locations. Had to drive about 2 hours for pick up. The closer locations had nothing available. Frustrating as I started the rental process 4 weeks ahead of time.
LORI TURNERVery knowledgeable with customer satisfaction in mind Thank You
ron cootsVery friendly staff
Ron CootsThe place I was suppose to return was closed on Saturday and Sunday which would have been over the day limit. Called the number on contract and waited and waited and waited and waited and waited .......
CRAIG DREWELOWGreat service. They opened earlier than normal business hours to accommodate my needs. Happy to have this service so close to home.
MARY BEHRENSI am very happy with the way every thing turned out.
KIMBERLY GORTONTerri was very kind and polite on the phone and even more so in person. Store was clean and full of life. Honestly best UHaul location I have ever been to (and I’ve been to a few over my lifetime!)
tonia rickeGreat experience with excellent equipment. I'll be renting here again in the future.
rex christyNothing needed improvement, I was very pleased with my interaction with my uhaul return.
Kaylea Marquezwas the windows before pickup.
JOHN WILLIAMSTerrie was great to work with
KENNETH MORROWvery friendly great to work with
KENNETH MORROWNothing to improve. The agents were very nice and very helpful. I will absolutely rent from them again.
Bryan BlombergDisappointed there were no ramps; would've been very useful and made the whole experience much quicker and safer.
Jim WalkerIt took him an hour to get the computer to work and enter our information. Then the trailer lights didnt work and it took him 20 minutes to try a different light cord after we suggested that several times. On top of that, he charged us for 3 days when we only needed a one and wont refund me. Horrible experience.
Tedd WilliamsSuper friendly people! Helped us make a change even after we made our online reservation. Plenty of space to easily back up to the trailer and drive out.
Sarah Luke