Customer Reviews for Boars Head Bait & Carryout
(U-Haul Neighborhood Dealer)

124 reviews

2818 Old State Rte 32   Batavia, OH 45103

(513) 718-4978

Location Hours

  • Mon-Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(513) 718-4978

2818 Old State Rte 32
Batavia, OH 45103

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

BRADLEY Y. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Very polite and trucks available when we needed them!

Sean A. 
Rating:
4.0

Returned truck one day early but no refund for the extra day not used. Probably will go to Home Depot and rent a Penske truck when we move our furniture next month.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

KELLEY H. 
Rating:
5.0

They are great to work with.

VERNON W. 
Rating:
5.0

Customer did not leave a comment.

MERCEDECE F. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

Keep up the good work everyone I spoke to was very kind thank you all

KINDRA C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

This location needs more help the lady that took care of me had to keep stopping to answer the phone and help other customers at the cash register

DONALD S. 
Rating:
5.0

I have used this location twice and both times been pleased with the friendliness and professionalism,

MARTHA C. 
Rating:
5.0

Customer did not leave a comment.

Ollie K. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

The Man employee inside store was very helpful and was very polite and understanding to what I needed to rent. Cost was reasonable and will rent here again when needed to

BRENDA M. 
Rating:
5.0

Truck gas cap kept coming off, very rough riding up hills, and noises from truck randomly.

Jonathan H. 
Rating:
5.0

Customer service was exceptional. They went above and beyond the call of duty. Will definitely use them again

edd W. 
Rating:
4.0

Customer did not leave a comment.

Laura Y. 
Rating:
5.0

Online check in did not work it would lock up each time i tried to upload my license.

bryan W. 
Rating:
5.0

They charged us mileage overage. When I booked my truck it clearly stated that we had it for 2 days and 241 miles were included. We turned in the truck and the guy at the place took care of checking it out and later charged us an overage fee. We did not notice on contract from Boars Head that it said 227 miles included. We put on 230.2 and thought we were under mileage based on the webpage when I booked the truck. MAIN POINT HERE: FIX YOUR WEBPAGE SO THAT THE MILEAGE IS ACCURATELY SHOWN!

MICHELLE L. 
Rating:
5.0

Very friendly

Beverly M. 
Rating:
1.0

Surprised to see a bill after the experience I had. Never have experienced such poor customer service. I have been using uhaul all Summer. Check my account. Just wow...

SCOTT H. 
Rating:
5.0

I felt gouged by the rate for this rental. The price was way too high. The clerk at the rental location felt the same way. He could not believe how expensive it was for this rental. I am very dissatisfied.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

ken L. 
Rating:
4.0

Truck was not swept out. Otherwise, it was OK.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
4.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

I like this location. It makes me feel like I want to live in the 1950s that people are close and treat each other nicely. I also like the store for it's convenience. Overall, good experience.

Silvio N. 
Rating:
5.0

This place is nice, clean, organiza and friendly, I defenitly comeback every time I need a Uhaul Service

GERRY P. 
Rating:
5.0

The staff was so nice and helpful!

TANISHA W. 
Rating:
5.0

It all went well thanks

Michael L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Vehicle maintenance always is important.

CLAUDE L. 
Rating:
5.0

The staff at this location were so nice, friendly and professionals, thank you

gerry P. 
Rating:
5.0

Used several different U haul locations over the years and this is the best yet. Staff is super friendly and make the check in and check out super fast. I'll definitely use this location again.

leonard H. 
Rating:
3.0

Sent us off with a flat tire

SARAH H. 
Rating:
3.0

This truck wouldn't go the speed limit without shaking like it was about to fall apart. Brakes made a funny noise. Gas cap wouldn't thread back on. Please junk this truck already. Disappointed I got this truck with 2 much newer trucks setting next to it.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

KAYLA K. 
Rating:
5.0

What a great easy transition!! Responsibility priced, clean new truck! Easy, Easy!!

TERESA G. 
Rating:
5.0

Very easy, thank you!

Alex D. 
Rating:
5.0

Customer did not leave a comment.

EDELMIRO P. 
Rating:
5.0

Customer did not leave a comment.

terrance R. 
Rating:
5.0

Customer did not leave a comment.

WARD C. 
Rating:
5.0

Customer service was great.

Brian F. 
Rating:
3.0

Train employees at all locations to send you to correct location to pickup the vehicle. We were sent to 2 locations before sent to correct place and was quoted wrong pricing and amount of days that we specified in person at the very first rental company.

JOHN W. 
Rating:
5.0

Frank was very helpful in finding me a new truck since the one I was slatted for had some problems. Everything was handled before I got there!

Danny A. 
Rating:
5.0

Staff was friendly and helpful. The equipment did the job without a problem. No complaints at all.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

SARAH C. 
Rating:
5.0

We received fast, efficient and friendly service. I really appreciated their personal check out and check in service.

STEVEN G. 
Rating:
5.0

The truck was late coming back from the previous renter and the time was not adjusted on our contract but the gentleman handled it very well.

Trisha B. 
Rating:
5.0

Customer did not leave a comment.

Ben E. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda R. 
Rating:
3.0

The truck I reserved, I was told they gave to someone else before me. Which I thought my reservation was ok since I reserved it about a month earlier. So having a bigger truck it has a bigger gas tank. So with me having to out gas for my usage. I feel I was robbed of money because of that. Also truck was dirty in the back cargo area. Also I rented a dolly which wasn't in the truck. So because of that we had to hand carry washer and dryer. Also the heavy couch. Thats why I rented a dolly. Hopefully I am reimbursed for the rental of a dolly that I didn't get to use.

CAROL B. 
Rating:
5.0

Double check the mileage. I was charged for more miles than I used because the odometer was incorrect.

Joshua P. 
Rating:
5.0

Very easy drop-off.

Matthew L. 
Rating:
4.0

Make sure the mileage is correct in the system. I corrected the mileage as I was checking out my vehicle but it still overcharged me approximately 66 miles. I'm not waiting on a refund. If it wasn't for the attendant at Boar's Head where I picked up the vehicle I think I would have been beating a lot longer for the refund. Very nice gentleman very helpful.

RUSSELL B. 
Rating:
4.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Hunter D. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Roland H. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
3.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer did not leave a comment.

glenn S. 
Rating:
1.0

I got a receipt after payment that I was to pay x0.79 x.20 for MI rate. I was told that I went over by 4 miles and got charged more money for some bullshit reason. 4 miles at 0.79 cents a mile is $3.16 cents so why in the hell I got charged more I don't know. I will never come here again

austin J. 
Rating:
4.0

Customer did not leave a comment.

Angel S. 
Rating:
5.0

Fast service

JARED T. 
Rating:
5.0

Customer did not leave a comment.

Darrell H. 
Rating:
2.0

I wanted to rent the $19.95 truck. Was told it wasnt available but the next size up was $29.95. So I rented that one. My brother-in-law was with me at the time and heard the wholeconversation. When I returned the truck I was told the total price from another guy and realized I was charged $39.95. I was told the first guy mis-spoke. Not only was I charged more than I was told prior to the rental but today I found they charged my debit card approximately $91.... TWICE! They tell me it will take several days to put the money back. Would not recommend this place for u-haul rental at all.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

This was not even the location that I originally reserved the truck through. When I arrived at the original location, they did not have the truck. They did help me find a smaller truck at this location, and although it didn't really meet my needs, it was the only option I had on short notice. When I got to this store the young man who prepared the order was less than enthusiastic about the process. He even commented to a co-worker that he wasn't sure how to do something and he didn't want to bother with figuring it out. Overpriced and difficult. I spoke with a customer service agent on Thursday and she was very helpful. Refunding a portion of the cost.

Ronald G. 
Rating:
3.0

It was okay. Had to wait over 15 minutes to drop off the truck at this location. I only selected this location since it was the closest location to have hours open on the weekend.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

A lot faster and easier than the last experience I had at another location.

JOSEPH A. 
Rating:
4.0

Customer did not leave a comment.

Allen S. 
Rating:
3.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Very nice experience. Both employees that I dealt with were very courteous and helpful. I will definitely use this location when needed.

Mark T. 
Rating:
3.0

trailer floor had grease and oil on floor wiring was in GOOOD shape looked new

Bobby M. 
Rating:
3.0

Trailer was parked in high water. Trailer lights did not work but no other trailer available. Had to work on trailer for an hour with own tools and own wiring to fix the problem. The wiring had been worked on before with semi fixed areas.

John B. 
Rating:
1.0

This experience was terrible. The trailer was heavy and I had to ask for help to hook it up. I looked on the website for the price and I was told it would be double that and was forced to accept it. I will not use you company again. Nice trailer, terrible company.

james H. 
Rating:
5.0

Very helpful and friendly staff. Smooth transaction.

Ronnie V. 
Rating:
2.0

Tell the truth up front of the total amount of the rental.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Very convenient to my home, I will definitely rent form Boar's Head again.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
4.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

This location was very friendly and professional.

Donald L. 
Rating:
3.0

It is absolutely ridiculous that you charge $78 to drop off the truck in the same city but different location! I will never use uhaul inner city ever again!

Jason D. 
Rating:
5.0

Customer did not leave a comment.

CHANDLER H. 
No reviews have been submitted for this location.

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