These comments are for U-Haul policy, not the pickup location. The truck container area is clean because you threaten to charge the customer $25 if it isn't swept, not because of any effort on U-Hauls work. The trucks have poor pulling/hauling capability and have such a poor ride that I was concerned for content damage even at slow speeds. You changed the drop off location from what was originally selected, changing the allowed mileage (which barely covers the distance traveled from pickup point to drop off). Your fuel policy is quite simply a problem. With no way of knowing how many gallons per mile the truck uses, the customer has the choice adding more fuel than needed, or stopping numerous times to add fuel and likely running out of allowed miles. There are several hidden fees that occur through the process of the online "specific information", reservation, to the final amount charged when the vehicle is picked up. I will be trying to avoid using your services in the future and looking for alternative solutions.
Lowell C
Customer Reviews for Bluff Transmission Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I went cross country to recover my stolen van . Thanks to both the rental and return they made it possible smoothly , a bit expensive but I understand the drop fee. Thank you he went over everything for me on trailer . Excellent to work with
Jeffrey Lalways great to work with this rental faciality.
GREG SI have picked from this location as well. Every experience was great. (I even got some free fresh produce to enjoy later in the day.)
margaret TFast and patient service. Thank you!
Aimee HGot what I needed when I needed it.
GARY BThis whole experience was really unacceptable on U-Haul Side will never be a returning customer for rideshare 24 seven
TORI PEverything was great.
ALAN TCustomer service was the worst Took over 10 hours to get into a truck after making a reservation Representative at the desk offered little to no assistance and was ride as well as the uhaul hotline when I calles it for help. The rep actualky ju up on me
Holly BJust better instructions of the drop off location.
Keyonda LCustomer service got charged extra because chose a different route, $188. More!!
Tony HKey drop off area was very dark
Kevin HNothing the individual was very nice great to talk too.
Charles BThe location was closed when I dropped off the equipment. I had no contact with the location but the closure of the contract was done in a timely manner. No issues.
Bruce RWe got no paperwork at all when we rented the truck. We were late on our return time because we just assumed it had to be returned "on Saturday" as in by end of day, but no it had to be back at noon. I feel like return times should have been gone over with me. The man that rented me the truck and trailer was the only person there at the shop so he was rushing to get everything done so he could get back to his garage.. which he was leaving unattended while assisting us with the equipment. I should have gone through my link in my email and reviewed the application myself and gotten the return time information, but I still feel like it should have been information that should have been gone over with the customer. Seems important to me ....
Cherri DDropping off was nightmare, 6348 n grand has no parking for there trucks, any agent of uhaul should have a lot to park trucks in , I took the truck there she said you all know she doesn't have a lot to put the truck ,why in hell would you send people. I had bring the truck back home could not get any help on the phone I was on hold 40 minutes then I hung up called another 30 minute wait I called about 5 times finally nadia came on the phone I explained everything to her my husband had treatment for his illness that day . When you give a drop off address make sure it's the right one . I will never recommend uhaul. We dropped the truck off at 1700 n Cicero, your employees there are fantastic they listened and apologized for us being treated that way.
Steve RExcellent customer service
Spencer TMy contract stated I had 80 miles allotted, but the man argued and stated I only had 54 and refused to help me. He told me to call the 800 number.
Tonya GMake sure fuel is full. Was on less than 1/4 tank!
Dianna RAwesome, nice, understanding folks
Andrew YVery friendly and easy to deal with. Will use this location from now on
Michael SVery nice people
Tommy RThe truck was dirty when I picked it up, and the truck was not in the spot specified in the mobile pick-up instructions. A completely different truck was parked there and my truck was parked in a separate lot a couple buildings down the road that had a completely different business name associated to it.
Madeline BI was told there was no drop off location in winona mo. I was given Poplar bluff Mo Poplar Bluff added 80 miles to my trip. I was charged an EXCESS mileage fee of 42.00. I believe I should be refunded this penalty. I was given bad information. Eileen Thomas
eileen TBobby at poplar bluff transmission is a great employee
Shawn NThe man at this location was very helpful and answered every question we had! Just as a precaution remember to check all your paperwork and make sure the numbers match on the paper and on the truck.
Robert HHave to park in water & mud to hook up trailers
Joseph GLower the cost
Michael HEverything is good 👍 and I'm glad to be able to help
Breck PMy comment has nothing to do with the location of rental but rather with U Haul services. If you need to contact them, good luck, there isn't anyone answering phones promptly. I was told a 52 minute wait to hold for a customer service rep. I called a different number and was connected to a person who said she would submit my request for an adjustment (I was overcharged) to a supervisor who would get in touch with me within 72 hours. Those 72 hours have came and went and no one has yet to contact me. I would have stopped payment but that cost money and since they had my debit card, they would have just charged it again. They win, as usual, but beware, check your receipt. I had 315 miles and was charged for 622!
Dana HGive a little step stool I fell out of truck two times
Patricia MThe rental was great clean & friendly man took my business
linda dGuy at the store was on phone for 15 minutes before I was helped
BRETT CVery nice staff
TONYA HMark the address more clearly to be seen from the road.
Crystal GGreat customer service great equipment I will continue renting in fact within next 2 weeks gonna rent tow dolly again have another small pickup I am buying 1979 chevy luv
Calvin DGuys were great. In and out quickly. Absolutely no problems.
DAVID ANo changes needed. I wouldn’t go anywhere else.
BRIAN TI was charged way more than I was told for each day. The staff was nice but the guy at checking the vehicle back in seemed clueless. I will not recommend uhaul to anyone.
Micheal RClean the back of the truck before I rent it. Had tons of dirt. First place I went to didn't have the right equipment (TD) but instead had an AT that didn't even work. After spending 1.5 hours there I decided to cancel and had to go 30 more minutes out of my way to get a truck
Jourden Rvery knowledgeable staff and was super helpful and made it a great move.
Brian SWe had a great experience with Uhaul at Bluff Transmission Center!!
JAMES TBooked at Broadway location, accidentally choose hwy 53, but both locations provided excellent service
Paul T