Nothing I went cross country to recover my stolen van . Thanks to both the rental and return they made it possible smoothly , a bit expensive but I understand the drop fee. Thank you he went over everything for me on trailer . Excellent to work with
Jeffrey Love
Customer Reviews for Bluff Transmission Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
always great to work with this rental faciality.
GREG SMITHI have picked from this location as well. Every experience was great. (I even got some free fresh produce to enjoy later in the day.)
margaret TraderFast and patient service. Thank you!
Aimee HerringGot what I needed when I needed it.
GARY BLAGGThis whole experience was really unacceptable on U-Haul Side will never be a returning customer for rideshare 24 seven
TORI PENNINGTONEverything was great.
ALAN THOMPSONCustomer service was the worst Took over 10 hours to get into a truck after making a reservation Representative at the desk offered little to no assistance and was ride as well as the uhaul hotline when I calles it for help. The rep actualky ju up on me
Holly BruceJust better instructions of the drop off location.
Keyonda LaplantCustomer service got charged extra because chose a different route, $188. More!!
Tony HuffmasterKey drop off area was very dark
Kevin HoggardNothing the individual was very nice great to talk too.
Charles BrownThe location was closed when I dropped off the equipment. I had no contact with the location but the closure of the contract was done in a timely manner. No issues.
Bruce RossWe got no paperwork at all when we rented the truck. We were late on our return time because we just assumed it had to be returned "on Saturday" as in by end of day, but no it had to be back at noon. I feel like return times should have been gone over with me. The man that rented me the truck and trailer was the only person there at the shop so he was rushing to get everything done so he could get back to his garage.. which he was leaving unattended while assisting us with the equipment. I should have gone through my link in my email and reviewed the application myself and gotten the return time information, but I still feel like it should have been information that should have been gone over with the customer. Seems important to me ....
Cherri DiggsDropping off was nightmare, 6348 n grand has no parking for there trucks, any agent of uhaul should have a lot to park trucks in , I took the truck there she said you all know she doesn't have a lot to put the truck ,why in hell would you send people. I had bring the truck back home could not get any help on the phone I was on hold 40 minutes then I hung up called another 30 minute wait I called about 5 times finally nadia came on the phone I explained everything to her my husband had treatment for his illness that day . When you give a drop off address make sure it's the right one . I will never recommend uhaul. We dropped the truck off at 1700 n Cicero, your employees there are fantastic they listened and apologized for us being treated that way.
Steve RothExcellent customer service
Spencer TireMy contract stated I had 80 miles allotted, but the man argued and stated I only had 54 and refused to help me. He told me to call the 800 number.
Tonya GuerrantMake sure fuel is full. Was on less than 1/4 tank!
Dianna RosenbaumAwesome, nice, understanding folks
Andrew YorkVery friendly and easy to deal with. Will use this location from now on
Michael StricklandVery nice people
Tommy RohanThe truck was dirty when I picked it up, and the truck was not in the spot specified in the mobile pick-up instructions. A completely different truck was parked there and my truck was parked in a separate lot a couple buildings down the road that had a completely different business name associated to it.
Madeline BehlkeEntwisleI was told there was no drop off location in winona mo. I was given Poplar bluff Mo Poplar Bluff added 80 miles to my trip. I was charged an EXCESS mileage fee of 42.00. I believe I should be refunded this penalty. I was given bad information. Eileen Thomas
eileen THOMASBobby at poplar bluff transmission is a great employee
Shawn NicholsThe man at this location was very helpful and answered every question we had! Just as a precaution remember to check all your paperwork and make sure the numbers match on the paper and on the truck.
Robert HillHave to park in water & mud to hook up trailers
Joseph GrizzleLower the cost
Michael HodgeEverything is good 👍 and I'm glad to be able to help
Breck PierceMy comment has nothing to do with the location of rental but rather with U Haul services. If you need to contact them, good luck, there isn't anyone answering phones promptly. I was told a 52 minute wait to hold for a customer service rep. I called a different number and was connected to a person who said she would submit my request for an adjustment (I was overcharged) to a supervisor who would get in touch with me within 72 hours. Those 72 hours have came and went and no one has yet to contact me. I would have stopped payment but that cost money and since they had my debit card, they would have just charged it again. They win, as usual, but beware, check your receipt. I had 315 miles and was charged for 622!
Dana HARTGROVESGive a little step stool I fell out of truck two times
Patricia MasseyThe rental was great clean & friendly man took my business
linda dumasGuy at the store was on phone for 15 minutes before I was helped
BRETT CAMPBELLVery nice staff
TONYA HELSELMark the address more clearly to be seen from the road.
Crystal Grobe-SeelyGreat customer service great equipment I will continue renting in fact within next 2 weeks gonna rent tow dolly again have another small pickup I am buying 1979 chevy luv
Calvin DellingerGuys were great. In and out quickly. Absolutely no problems.
DAVID ALLENNo changes needed. I wouldn’t go anywhere else.
BRIAN TIBBSI was charged way more than I was told for each day. The staff was nice but the guy at checking the vehicle back in seemed clueless. I will not recommend uhaul to anyone.
Micheal ReynoldsClean the back of the truck before I rent it. Had tons of dirt. First place I went to didn't have the right equipment (TD) but instead had an AT that didn't even work. After spending 1.5 hours there I decided to cancel and had to go 30 more minutes out of my way to get a truck
Jourden Rileyvery knowledgeable staff and was super helpful and made it a great move.
Brian ScobeyWe had a great experience with Uhaul at Bluff Transmission Center!!
JAMES TAPPBooked at Broadway location, accidentally choose hwy 53, but both locations provided excellent service
Paul Thompsonthe owner a was friendly and willing to help in anyway. terrific experience would use them again any time.
eric edwards