Customer Reviews for Bluff Transmission Center
(U-Haul Neighborhood Dealer)

157 reviews

1773 Hwy 53   Poplar Bluff, MO 63901

(573) 776-1452

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(573) 776-1452

1773 Hwy 53
Poplar Bluff, MO 63901

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I went cross country to recover my stolen van . Thanks to both the rental and return they made it possible smoothly , a bit expensive but I understand the drop fee. Thank you he went over everything for me on trailer . Excellent to work with

Jeffrey Love 
Rating:
4.0

Customer did not leave a comment.

Jeff Carter 
Rating:
5.0

Customer did not leave a comment.

Ryan Anderson 
Rating:
1.0

Customer did not leave a comment.

Benjamin Pulliam 
Rating:
5.0

Customer did not leave a comment.

Charles Hill 
Rating:
5.0

always great to work with this rental faciality.

GREG SMITH 
Rating:
3.0

Customer did not leave a comment.

Stacy Rogers 
Rating:
5.0

I have picked from this location as well. Every experience was great. (I even got some free fresh produce to enjoy later in the day.)

margaret Trader 
Rating:
5.0

Fast and patient service. Thank you!

Aimee Herring 
Rating:
5.0

Got what I needed when I needed it.

GARY BLAGG 
Rating:
4.0

Customer did not leave a comment.

Bobby Marshall 
Rating:
4.0

Customer did not leave a comment.

Glen Lee 
Rating:
4.0

Customer did not leave a comment.

Stacey Grays 
Rating:
1.0

Customer did not leave a comment.

Tonia Wiggins 
Rating:
5.0

Customer did not leave a comment.

Natalie Head 
Rating:
5.0

Customer did not leave a comment.

Velena Weaver 
Rating:
4.0

Customer did not leave a comment.

Robert Thurman 
Rating:
5.0

Customer did not leave a comment.

Michael Simpson 
Rating:
1.0

This whole experience was really unacceptable on U-Haul Side will never be a returning customer for rideshare 24 seven

TORI PENNINGTON 
Rating:
5.0

Everything was great.

ALAN THOMPSON 
Rating:
1.0

Customer service was the worst Took over 10 hours to get into a truck after making a reservation Representative at the desk offered little to no assistance and was ride as well as the uhaul hotline when I calles it for help. The rep actualky ju up on me

Holly Bruce 
Rating:
5.0

Customer did not leave a comment.

Sheila Jordan 
Rating:
5.0

Customer did not leave a comment.

Peggy Hines 
Rating:
3.0

Just better instructions of the drop off location.

Keyonda Laplant 
Rating:
1.0

Customer service got charged extra because chose a different route, $188. More!!

Tony Huffmaster 
Rating:
5.0

Key drop off area was very dark

Kevin Hoggard 
Rating:
5.0

Nothing the individual was very nice great to talk too.

Charles Brown 
Rating:
5.0

Customer did not leave a comment.

ROBIN MCCHESNEY 
Rating:
3.0

The location was closed when I dropped off the equipment. I had no contact with the location but the closure of the contract was done in a timely manner. No issues.

Bruce Ross 
Rating:
3.0

We got no paperwork at all when we rented the truck. We were late on our return time because we just assumed it had to be returned "on Saturday" as in by end of day, but no it had to be back at noon. I feel like return times should have been gone over with me. The man that rented me the truck and trailer was the only person there at the shop so he was rushing to get everything done so he could get back to his garage.. which he was leaving unattended while assisting us with the equipment. I should have gone through my link in my email and reviewed the application myself and gotten the return time information, but I still feel like it should have been information that should have been gone over with the customer. Seems important to me ....

Cherri Diggs 
Rating:
3.0

Dropping off was nightmare, 6348 n grand has no parking for there trucks, any agent of uhaul should have a lot to park trucks in , I took the truck there she said you all know she doesn't have a lot to put the truck ,why in hell would you send people. I had bring the truck back home could not get any help on the phone I was on hold 40 minutes then I hung up called another 30 minute wait I called about 5 times finally nadia came on the phone I explained everything to her my husband had treatment for his illness that day . When you give a drop off address make sure it's the right one . I will never recommend uhaul. We dropped the truck off at 1700 n Cicero, your employees there are fantastic they listened and apologized for us being treated that way.

Steve Roth 
Rating:
5.0

Excellent customer service

Spencer Tire 
Rating:
1.0

My contract stated I had 80 miles allotted, but the man argued and stated I only had 54 and refused to help me. He told me to call the 800 number.

Tonya Guerrant 
Rating:
5.0

Customer did not leave a comment.

Josh Mowery 
Rating:
3.0

Make sure fuel is full. Was on less than 1/4 tank!

Dianna Rosenbaum 
Rating:
5.0

Customer did not leave a comment.

Dawn Oliver 
Rating:
4.0

Customer did not leave a comment.

Bloyce Pruett 
Rating:
5.0

Awesome, nice, understanding folks

Andrew York 
Rating:
5.0

Very friendly and easy to deal with. Will use this location from now on

Michael Strickland 
Rating:
5.0

Customer did not leave a comment.

Heidi Joplin 
Rating:
5.0

Customer did not leave a comment.

Steve Cookson 
Rating:
5.0

Very nice people

Tommy Rohan 
Rating:
5.0

Customer did not leave a comment.

Samantha Basquez 
Rating:
1.0

The truck was dirty when I picked it up, and the truck was not in the spot specified in the mobile pick-up instructions. A completely different truck was parked there and my truck was parked in a separate lot a couple buildings down the road that had a completely different business name associated to it.

Madeline BehlkeEntwisle 
Rating:
5.0

I was told there was no drop off location in winona mo. I was given Poplar bluff Mo Poplar Bluff added 80 miles to my trip. I was charged an EXCESS mileage fee of 42.00. I believe I should be refunded this penalty. I was given bad information. Eileen Thomas

eileen THOMAS 
Rating:
5.0

Bobby at poplar bluff transmission is a great employee

Shawn Nichols 
Rating:
5.0

The man at this location was very helpful and answered every question we had! Just as a precaution remember to check all your paperwork and make sure the numbers match on the paper and on the truck.

Robert Hill 
Rating:
4.0

Customer did not leave a comment.

DELLA BUTLER 
Rating:
4.0

Customer did not leave a comment.

Angelique Miller 
Rating:
4.0

Customer did not leave a comment.

CAROL YARBRO 
Rating:
2.0

Have to park in water & mud to hook up trailers

Joseph Grizzle 
Rating:
5.0

Lower the cost

Michael Hodge 
Rating:
4.0

Customer did not leave a comment.

ROBERT MONSON 
Rating:
5.0

Everything is good 👍 and I'm glad to be able to help

Breck Pierce 
Rating:
5.0

Customer did not leave a comment.

WALTER WILKEY 
Rating:
5.0

Customer did not leave a comment.

PAUL COX 
Rating:
5.0

Customer did not leave a comment.

pierce wade 
Rating:
3.0

Customer did not leave a comment.

Paul Cox 
Rating:
5.0

Customer did not leave a comment.

Melissa Crews 
Rating:
4.0

My comment has nothing to do with the location of rental but rather with U Haul services. If you need to contact them, good luck, there isn't anyone answering phones promptly. I was told a 52 minute wait to hold for a customer service rep. I called a different number and was connected to a person who said she would submit my request for an adjustment (I was overcharged) to a supervisor who would get in touch with me within 72 hours. Those 72 hours have came and went and no one has yet to contact me. I would have stopped payment but that cost money and since they had my debit card, they would have just charged it again. They win, as usual, but beware, check your receipt. I had 315 miles and was charged for 622!

Dana HARTGROVES 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hendricks 
Rating:
5.0

Give a little step stool I fell out of truck two times

Patricia Massey 
Rating:
5.0

Customer did not leave a comment.

Theresa Ward 
Rating:
5.0

The rental was great clean & friendly man took my business

linda dumas 
Rating:
2.0

Guy at the store was on phone for 15 minutes before I was helped

BRETT CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Justin Knapp 
Rating:
5.0

Customer did not leave a comment.

GREG SMITH 
Rating:
5.0

Customer did not leave a comment.

kevin johnson 
Rating:
5.0

Very nice staff

TONYA HELSEL 
Rating:
5.0

Mark the address more clearly to be seen from the road.

Crystal Grobe-Seely 
Rating:
4.0

Customer did not leave a comment.

James Tapp 
Rating:
5.0

Customer did not leave a comment.

Starter USA 
Rating:
5.0

Customer did not leave a comment.

Stacy Taylor 
Rating:
5.0

Great customer service great equipment I will continue renting in fact within next 2 weeks gonna rent tow dolly again have another small pickup I am buying 1979 chevy luv

Calvin Dellinger 
Rating:
5.0

Customer did not leave a comment.

Douglas Rose 
Rating:
5.0

Customer did not leave a comment.

Alex Swenson 
Rating:
5.0

Customer did not leave a comment.

Quentin Duff 
Rating:
5.0

Customer did not leave a comment.

Henry Bowles 
Rating:
5.0

Customer did not leave a comment.

billy lawrence 
Rating:
5.0

Customer did not leave a comment.

THOMAS BARKER 
Rating:
5.0

Guys were great. In and out quickly. Absolutely no problems.

DAVID ALLEN 
Rating:
5.0

No changes needed. I wouldn’t go anywhere else.

BRIAN TIBBS 
Rating:
2.0

I was charged way more than I was told for each day. The staff was nice but the guy at checking the vehicle back in seemed clueless. I will not recommend uhaul to anyone.

Micheal Reynolds 
Rating:
2.0

Clean the back of the truck before I rent it. Had tons of dirt. First place I went to didn't have the right equipment (TD) but instead had an AT that didn't even work. After spending 1.5 hours there I decided to cancel and had to go 30 more minutes out of my way to get a truck

Jourden Riley 
Rating:
5.0

very knowledgeable staff and was super helpful and made it a great move.

Brian Scobey 
Rating:
5.0

Customer did not leave a comment.

Jeff Turska 
Rating:
5.0

We had a great experience with Uhaul at Bluff Transmission Center!!

JAMES TAPP 
Rating:
5.0

Customer did not leave a comment.

Kristy Joyner 
Rating:
5.0

Customer did not leave a comment.

Judith Hussmann 
Rating:
5.0

Customer did not leave a comment.

tracy simpsom 
Rating:
3.0

Customer did not leave a comment.

Jeff Thomason 
Rating:
5.0

Customer did not leave a comment.

Dannette Findall 
Rating:
5.0

Customer did not leave a comment.

GREG SMITH 
Rating:
4.0

Customer did not leave a comment.

JEFF SHERWOOD 
Rating:
5.0

Customer did not leave a comment.

Carl Brown 
Rating:
5.0

Customer did not leave a comment.

Michael Beasley 
Rating:
5.0

Customer did not leave a comment.

Joshua Harpole 
Rating:
5.0

Customer did not leave a comment.

aaron epps 
Rating:
5.0

Booked at Broadway location, accidentally choose hwy 53, but both locations provided excellent service

Paul Thompson 
Rating:
5.0

the owner a was friendly and willing to help in anyway. terrific experience would use them again any time.

eric edwards 
No reviews have been submitted for this location.

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