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MATTHEW M.
Customer Reviews for Bluegrass Events & Party Needs
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great job
Paula H.Man rude, talked down to me. And he never gave me the dolly, not in van, so I had to call regional office so they could locate me one on way back and pick it up. Crestwood Laundry location man very nice! I'd go there but I would never go back to the Bluegrass Party location, Crestwood.
Anita R.The uhaul ramp had broken glass and dirt over it I had to clean the Uhaul before we even could use it.
Giles M.It rained. Glad I rented an enclosed trailer
Charles S.No recommendations. John was excellent, patient and informative. It was a great experience.
Scott R.All is good
Paula H.great service and very friendly at pickup site.
Donald S.Trailer was clean and functioned mostly fine. However one of the four tires was in terrible condition and once I loaded the trailer found it was flat/had a nail in it. I was able to inflate it and complete my tasks as it wasn't leaking too quickly but tires that bad should not be in a rental - someone will have a tough day. I informed the rental location when I returned it. It needs a new tire - not a repair.
Bruce W.The attendant was not polite and seemed irritated, both on the phone and in person. Service though was fine.
Bryan A.Be more prepared for scheduled pick up times. I had a reservation for an 8am pick up but didn't get to pick up until closer to 8:30
Shannon B.The gentlemen who works here needs to be re-trained on his customer service skills. He was very rude to me when I showed up to receive the blankets that were not included with my original rental at Anchorage. He is also supposed to refund me for a Utility dolly that I did not take from him. He did not do that before I left the store and it now been 2 days and I still don't have a refund.
STEPHEN H.My rating is more about U-Haul overall and your incredibly poor app. I will not recommend U-Haul to anyone regardless of location. (1) The cargo area's mat had something gross all over it. I used a tarp to cover it before putting any of my stuff on it. (2) the U-Haul app is horrendous. I've never had a worse digital experience as I tried to do self pick up of the van. It timed out. It didn't accept my pictures. It said I was waiting for approval forever before someone finally said something on the chat and then immediately said I wasn't approved but the inside person came out and said I was good to go.
Doug S.Clerk was too busy with personal business to handle check in and return quickly. There are other uhaul locations close by that are more customer friendly.
JIM E.Parking lot was falling apart and equipment was shoved off to the side.
Josh R.We dropped the rental off 36 hours before it was due in the after hours lot. The location checked it in on the first business day late and incorrectly charged me for an extra day. I called to inquire as to the additional charge and the man who answered was not able to answer why I incurred an extra day charge and said he would call back with information. I had to call back to check because I Disn or receive a follow up call and he said that someone checked it in late and he would refund the extra day charge. He did not provide a reciept or any additional information. I did eventually receive the credit for the incorrect overage but it took additional time and effort on my part to get a refund of almost $60 and the gentlemen's was less than helpful or pleasant to deal with for a mistake on their part.
Hannah H.Very nice to the customer
Micheal S.Van was filthy. I'm sorry if this is grotesque, but there appeared to be dried snot on the steering wheel, dashboard, console, and other areas of the cabin. Tools were left in the van (e.g., paint roller) for which I did not want to be responsible. I was required to provide "the name and phone number of two people that know me" in order to receive the rental. They refused to give me a reason this information was necessary. I will look elsewhere next time I need to rent a vehicle.
Chad F.The trailer is very old and it was very difficult to securely fasten the tailgate.
Gregory P.Make sure the vehicle is clean before it goes out.
Steven K.Quick
Edgar R.Vendor / operator is a grumpy and grouchy guy. His years assistant was awesome and very helpful. Lights on trailer weren't working when I arrived to pickup.
Richard F.Great service
Tenesha M.Niether employee wore a mask.
Kendall F.