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Mary t
Customer Reviews for Blue & White Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best experience I’ve ever had renting something. Quick and easy. DeAnna was Extremely helpful will do all my business with them from now on. Great work!
BRIAN AOn the Truck I had the CK engine light was you might want to have it ck out before you rent it out again we want to thank you for the 50 free miles again thank you
Paul TEverything was fine. I would definitely use them again.
bob bGreat service! Very fast.
tom aGreat UHaul experience. Clean, well maintained equipment, friendly staff, great price
Todd PThe only issue I had was the website offered me to purchase moving boxes!! I put I wanted four x large boxes and didn't get them!! This location does not have boxes, so I hope my card doesn't get charged for the boxes I did not receive!! The lady working helped us get a storage unit also at the time of picking up the U-Haul truck!!
Doris PCab of truck needed cleaning
Paula WThe vehicle was extremely clean and the rental location was very convenient. The girl who took care of my transaction was super nice. Excellent experience.
Jane RGreat customer service and very clean rentals
Erika HHon
Scott AVery much special people you have Ellen Raff
Ellen RThe person working at this location was very helpful when I had problems with the self check in system. The truck was old, but well maintained.
BETH WSlick as ice Very good service
Carole BVery pleasant lady came right out and checked out truck. I have rented from Uhaul many times. This was my best expierence .
BRIAN GGarth is great! The Service is excellent, the equipment is as it should be!
Lucas BVery quick and easy transaction.
DAVID ANo one was there for the drop off.
Sharron HVery nice and informitive
Timothy TGreat customer service and nice people to work with in general.
Dale EClean and well maintained. Easy in and out. We had to store an unboxed couch here for months and it has no damage, no dirt. It was easy to move out. We received all receipts via email which was super easy. Also the price was super reasonable. Would definitely rent here again if I needed to.
Heather C | Overall ExperienceAll good here
PAUL WClose to where I was going
Gerald HThe location wasn't a problem other then poor phone reception. The BIG problem was contactless pick up and drop off. It was awful! I will never do it again.
Donald SEverything went well no problems at all.
MICHAEL SCertainly would use this facility in the future.
James M | Overall ExperienceI was extremely happy with the storage place and they were all kind to me and anytime I came to get my things some one always came to make sure I belonged at that location I will always recommend them
Jamie R | Overall ExperienceExcellent serve at pick up,
JACQUELINEJANET MQuick and efficient. Friendly and Helpful.
PHILIP DGreat place to rent from, Employees friendly and easy to work with
eric cNothing it was good and fast
Kenneth MNo one is in office except by Appointment only. Printer was non- functioning so I did not receive a print out of rental contract. When I called phone number of this u- haul location to reserve rental, no one answers phone, and did not return my calls even though I left a message each time.
Katherine NI arrived at the facility to find a note on the door informing customers to call the number on the note if they need assistance as they do not staff the location. The note said if I made an appointment to rent a trailer, someone would arrive at the reservation time. The man was only a few minutes late which was no problem. He was also very polite and professional. However, he never even walked over to the trailer. He was in his truck and gone before I even backed up to it. I've rented several trailers from U-Haul over the years and they have always hooked it up to my truck and looked it over with me at check-out and check-in. I had to hook up the trailer myself and took pictures before I left the facility. When I returned the trailer there was nobody there to check it in or look it over and clear it as having no damage. So I disconnected the trailer and had to take more pictures to prove it was not damaged when I dropped it off. Not my best experience with U-Haul. One would think your company would be more careful to inspect the places that rent your vehicles.
Kurt RN/A
Ralph GBecause of the pandemic this place was closed. I just dropped off
Gerald HAmanda Weigand was so helpful
Amanda WI ordered a 10 foot box truck when I picked it up the box had a big puddle of water in it.... also when I returned it they tried to charge me for 375 extra miles so I called customer service. They seemed to have it figured out yet a few days later an extra 300 dollars was taken out of my account. I had to contact the manager that oversees the dealer as the dealer would not answer the phone. The manager I spoke with refunded the money but it could take up to 5 day to get the money back. It has been an overall nightmare experience and I would not suggest this dealer to anyone
Jared CPeople where very helpful wouldn't hesitate to use them again in the future, I was very pleased with my experience!
Scott WAmanda was amazing.
Harry WEstablishment was not opened yet but actually appeared to be an empty lot.
BRIAN DNo U-Haul signage. Got lost.
Mark GThe lady was very nice and helpful, considering she had no idea underground sales had arranged for us to rent the 12x9 trailer for the same price as the 5x8 trailer that they could not provide, even though we had a guaranteed reservation. Uhaul reservations are worthless. We will not be using uhaul ever again. Very upsetting experience.
George CAmanda was very helpful and knowledgeable. Excellant customer service skills. I also met the owner and he wss very friendly
Harry WI have originally reserved a truck in Oswego, NY. Later was informed that I had to drive 30 miles out of town to pick up the rental truck.
LUDA AVery courteous and helpful.
Christina Jgreat to do business with nice people and very good trucks and trailers thank you
Darrell FGreat service truck was extremely clean and great communication with employees. Highly recommended!!!
Tony MQuick and easy. Thanks
Doug WGood
MATTHEW C | Overall ExperienceIf equipment is not available in a certain area, then do not allow the reservation to be made. Traveling over 50 miles to retrieve a trailer is quite a distance. If the equipment is not available, then the website should reflect that.
Sean OOverall Uhaul experience not with this location was AWFUL. I was transferred 20+ minutes away to this location after the uhaul on teall ave in Syracuse failed to actually have a truck available or call the previous renter until I got there. B&W storage was gracious enough to show up even though they were normally closed.
Catherine CAmanda is a sweetheart ! Between her and the team in Rome it was by far the easiest move ever ! Ty
Sandy WYou haul representative did not greet or even speak to us when we got there. Would not make eye contact or even a simple hello. Will not return or recommend this location. We called the toll free number and spoke to Melanie who handled everything professionally.
RANDY NThank you
KEN B | Overall ExperienceCustomer service was awesome. The folks here went above and beyond to ensure everything was in order.
george rthe pe0ple at blue&white went the extra effort to make sure my move went perfect on there end. They could not have done anymore to help . I want to thank them so very much. neil risso
Neil RGarth and Amanda were very helpful and professional.
Glenda HVery nice facility. Owners are very accommodating. The only complaint I have is that at night you cannot tell where the entrance is and it is very easy to end up in a ditch.
Privacy R | First Impressions