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Terry E
Customer Reviews for Gordon Lawn Care Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady working there was very helpful and friendly. Will rent there again.
Dougal KExperience was great
Chris CGood hours, professional and friendly service. Will definitely use this location again!
Martin KVery pleasant and helpful owner 10/10
Mark LGreat customer service!
TINA TEasy as pie!!
micah sGreat rental. Polite and fast service from the staff. Will definitely rent from them again!!!
Gregg GNo comments. I have worked with the gentleman a few times now and he is simply awesome. Please give him a raise and promote ahead of peers.
Annabel LVery convenient drop off for me. Could've saved $22 by dropping of in Irmo BUT worth $22 to me not to go to Irmo on Friday afternoon.
Charles BMy experience with this facility was stellar! Damon greeted me with a cheerful ‘good morning’ which was backed by service that remained professional, courteous and friendly. There is ample parking, the facility is clean and the truck rental process was easy. My following experience demonstrates why their customer service earns the highest rating. In trying to rent online, I had questions about the options to add the moving help services, so I walked into the U-Haul Neighborhood Dealer in Chapin on Amicks Ferry Road (AKA Gordon’s Lawn Service). Damon was working and spent the next hour helping me sort through the glitches in the system. He took the time in making the necessary calls to get information needed to complete the reservation. One hour later I left a very happy camper. I really appreciate the time he took to sort out the problem. He was patient, kind, had a great sense of humor and did not make me feel like my problem was a burden. Thank you Damon!
Celia LAbsolutely great customer service!
Arthur Vvery nice representative convenient
John MGreat experience with the staff!!!
Gregg GExcellent service and very helpful!
Alvin SGreat customer service! The best I ever had for U-haul
Paul VThe representatives were polite and appreciative of our business. I was able to keep the trailer for an additional day without any issues, and they got back with me right away, after requesting that we would need it for longer. I would use this location again, and would recommend it to anyone in the area.
Gary WKeep doing what you are doing! Staff was very friendly, communicated very well, and was exceptionally accommodating!
Ian TFriendly and helpful staff!
David GMy original rental location was White Rock and was unstaffed at the hours listed for the opening. It didn’t have the rental trailer I made the reservation for. Traveled back and forth 2 times between the 2 separate locations
RICHARD HThey gave me a fair estimate and helped me pick a better schedule.
MICHAEL aGreat service and great location in Chapin. Added convenience will be propane filling Station coming soon.
Jeff BGreat service, very helpful and friendly.
RODNEY SGreat costumer service !
alexandra mI took a pic of the gas gauge and left it in the same place but was still charged for 4 gallons of gas. Ripped off
susan wI was charged for an additional day but I returned the vehicle 1 day early.
Gregory YI returned the 5x9 small trailer on 7/22/2023 but wasn't recieve by the Gordan Lawncare Service until 7/25/2023 was charged 3 days that I did not have the trailer charged me for not returning to the place as well as other charges, called and left 6-7 messages no one would return my calls nor would they answer the phone. I am considering getting an attorney to press criminal charges for trying to go into my account which I was charged overdraft fees.
Eddie GGreat and easy experience, would recommend and use again if necessary!
Cathleen MCannot think of any way to improve this UHAUL dealer and lot.
Michael MHave signage to help with where to park the rental.
Katherine NGreat service with helpful people! Tadem axel trailer worked great. Great overall experience.
Tim GThe facility is under new ownership. Damon has demonstrated OUTSTANDING customer service skills!
Celia LU-Haul is a "sideline" at this location. They are primarily a Yard Service. They made NO EFFORT to locate a 10foot in Irmo or Columbia SC.
John GVery thorough process. The only thing that needs improvement is the amount of time it took to pick up the U-haul. I had reserved the U-haul on line the day before with all of my information and credit card. But we had to do that all over again when we picked it up. It took 25-30 minutes to complete paperwork and hook up the U-Haul and we were the only people there. Way too long of a process.
Criag YGreat customer service
TINA TAbsolutely would recommend location. Not the largest inventory on site but very courteous and attentive staff,
RODNEY SGreat customer service!
TINA TThe trailer i rented had tires with no tread. I did not realize this until i had a flat tire in I-20 West heading to Atlanta. I sat on the interstate for 4 hours waiting to get both tires replace. Absolutely unacceptable. I was given a credit for the rental from Chapin, SC to Atlanta, but have not been compensated for my lost time waiting on U-Haul to find a repair person to come fix the tires. Noone had 2 tires so U-Haul had to send 2 repair people out to fix the tires. U-Haul is extremely lucky that no one was injured due to your employees disregard to inspect the vehicle prior to renting it to me. I expect a return call regarding compensation. (803-807-1835)
Paul MOverall a good experience with U-Haul.
Loretta BPick up time was 9:00 am. No one was there until almost 9:30. Just rented 2 weeks prior and the fees were different. Overcharged the first time so I asked for a credit and did not get it. Was also told the trailer had a ramp, found out later that it didn't. Sorely disappointed this second time I rented here.
Kimberly JThe app had issues uploading last needed pic. However customer service help was phenomenal.
Larry DThe dealership was closed as the time of drop off but the property was clean and orderly. I received my paid invoice via email the next morning. Easy process.
PHILIP REverything was perfect
Fredrick RNo improvement need.
Graham WThey were very helpful and answered all of our questions. I would definitely rent from them again.
Julie hThey were fast and friendly.
Jason GThanks for your professionalism
Carlos STruck drive excellent and was very reliable. In addition, Gordon Lawn Care was very professional and made sure I was taken care off.
Chance AI dropped the trailer off one day early and was expecting a day rental refund. I tried to return via cell phone and was unable to.
Ronald BExtremely polite and efficient people. Worked hard to satisfy the customer. I will use this location again.
James G