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Joshua J
Customer Reviews for Blue Sky Self Storage Hot Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Do not allow the next client to speak with U-Haul rep that locates a vehicle. If it weren't for Cheyenne I wouldn't have been taken care of. I got there with my reservation and my truck hadn't been returned. It only got better after Cheyenne called her supervisor. So thank you to Cheyenne for going the extra step!!!!
SHAWNA PTruck was waiting as reserved. Staff had dolly and blankets as reserved, truck was full of gasoline, and clean.
JERRY MService engine light was on. I addressed that with the place. They dismissed it and told me regardless, tgat was the truck to take. Not very assuring going on a 7 hour trip.
JAMES MVery nice, I was told I could keep the trailer as long as Needed for 28.00 plus tax a day which was a blessing
DANNY MThe girls are awesome there and they are the best they help me with all my needs and anything I needed I do appreciate them and I would recommend that place highly
KATHY Conly place in town has what I need very nice clean and employees are informative.
lisa mI had no help to disconnect trailer. Very hard on an older man. One woman at location and she was overwhelmed. She did not get out of her chair in the office. I don't know what people do if they couldn't unhook themselves. Then it took her a hour to check me in.
RANDALL MWas a great experience; only thing was I was not told how to do after hour return so I put the key in the mail slot. All the lock boxes were not open or labeled. Other than that great service
DANIEL WYou can stop charging people 3 times more then y'all advertise
Byron BI drove from Atlanta to TN , TN to Hot Springs, AR. Joanie was working the desk and was handling a client issue over the phone and immediately welcomed me and was very efficient in helping me with my trailer rental. I blinked after backing up my Denali pickup and she had dropped the latch and was hooking me up. This location is great and all the staff were awesome-Joanie was going above and beyond BEFORE she knew I drove 9 hours over night. That to me is incredible as I do not expect 'special treatment' because I drove far but someone who treats all clients like gold is a keeper to me ! Thanks again Joanie and Blue Sky !
STEPHEN MClean the truck before giving it out.
SCOTT MExplain all that is required and how you work.
EVELLA WEverything is well. Pleasing
demetrious bOur truck was ready upon arrival. The staff were courteous and professional. We encountered no problems.
Sarah JCheck in app is impossible to use in direct sunlight with a cell phone for pictures. It kept kicking me out of the app. This location doesn't answer the phone, even during their stated hours.
Terry AJust a drop off location and it was after hours, however I've used this location in the past and they were great.
Brian KFast and friendly service!
Linda GAwesome company
Ed bI only used the rental for a full 24 hrs and was charged 4 days rental fee Will not be renting enclosed trailers from U-Haul overall
Juan RNada
WILLIAM BThey were awesome and helpful…. No improvements needed.
Billie DI was scheduled (by internet) to pick up the trailer at 7:30 am. The Blue Sky Self storage does not open until 9:00 am, and the Uhaul company opens at 9:30 am. I was there but 7:00 am hoping for a early opening. NOT PLEASED! It was not the fault of the pick up site, but with Uhaul's system.
Jimmie CThe best U-Haul trailer I’ve ever used.
Cary WThe ladies in the office were wonderful. So kind and so helpful
Amanda PThe trailer leaks.
Matthew BShoutout to Cheyenne you doing your thing girl. Very professional and informative
Timaria WU-Haul has come a long way! From online reservations to pulling up and dropping the keys off in a door slot. Very easy, convenient and cost efficient.
Billie DNeed more parking for returning vehicles
GREGORY WN/C
Jerry LThere was what looked like goat droppings in the trailer.
John pThis U-Haul renter gets a ten! Fantastic TEAM work great together and they kept me informed. Feel safe to rent here!!!!!!!!!!
Joseph RThe customer service was EXCELLENT!
Claud SYour checkin process is horrible. The app and website didn't work. I could not upload any pictures. Even calling in was slow.
LLOYD CLocation was good for me . Initial rental information was incorrect which I wasnt aware of until the day I picked trailer up. However, the attendant corrected everything with no problems. The trailer was dirty when I picked it up with no attempt by the attendant to have it clean for me. Other than that, everything went smoothly for me.
Terry WPrices are too high for miles
Natasha LLong time customer. Always a pleasure dealing with Jazmine and her staff.
ROBERT MGreat person to deal with. Courteous and helpful.
kenneth WLet the customer know that they must rent the dolly from the store. The truck does not come equipped with one.
Priscilla BThe ladys in the office are awesome. Got things done even when the computer system went down
MATTHEW JBetter customer service. Bad attitude and not very helpful staff. Only used because UHaul changed my original reservation.
Billy D1st reservation was made online. The staff rented another persons rental on my reservation. I called to get it corrected after I saw an email with a receipt for a trailer I did not pick up. They created a new reservation but did not enter the same info as before so I had to go through the process again at the counter. No apology was given. When asked why they needed this information when I already entered it online, I was told "they just need it". The person that hooked up the trailer did not check the lights or the cleanliness of the trailer. Thankfully the lights were in working order however when I brought the trailer home to load it, it was filthy. I had to sweep wet soil out of the front of the trailer. There was a puddle of water on the floor of the trailer and moisture beads coming from the roof and on the sides of the trailer. The plastic guard on the inside drivers side was partially torn off the wall and hanging.I have rented at this location before and this is the first time I have had these issues. I have pictures of the dirty trailer if anyone would like to see them.
Elizabeth S