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Mike K.
Customer Reviews for Blue Sky Self Storage Hot Springs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only thing negative was that the veh did no have fuel. As soon I turned out of of the rental location the fuel light came on. (The Clerk adviced me that it needed fuel)
Bienvenido M.takes too long to process paperwork for renting equipment
Randal B.We wondered about hours thought it was for 24 hours Is that a request we should make?
Laura B.Miss Jasmine was excellent and provides great customer service. Think I may have found my permanent location to go to.
Lakita T.The back was not swept out. And there was a little bit of Trash on the inside. But your office Assistant manager was awesome and well knowledge.
VICKIE H.They did not have the moving pads that I had ordered.
THOMY G.What makes it so difficult to turn in a trailer at other than the location on the contract? Isn't UHaul the same wherever you go. Why do you need permission to change drop off locations?
John N.Gracias
JOHN R.Inside the back was dirty. Had bad couple of tires. Bounced like riding a horse. Wipers didn't clean rain smeared Mechanical technician didn't test drive before letting it be rented
Ross S.Only negative is that the truck was not clean inside the box. It was quite dirty with dirt and trash.
Matt C.Parking is a little small. Clean excellent customer service.
Roberta T.Excellent and quick service.
Sandra M.Great service
Tiffany G.Friendly and fast service, only complaint was I drove the vehicle 35 miles and put 4.5 gallons of gas in it and still got charged for another $19 in gas…. The gas gauge was at the same location as when I got it, but he didn't check the vehicle out until after I left so I couldn't contest the gas charge.
Paul D.The customer service representatives at this location were very nice and helpful. Would very much like to compliment their good work.
Rhena D.This location was clean, smelled like fall, the associate was extremely helpful, he was overwhelmed the day I picked up my dolly, but he kept his composer and handled it like a champ ! My first reservation was a Disaster though, the 1800 number I called the associate scheduled my pick up at a location that no longer exists. It was very frustrating. So the 520 W. Grand Ave Hot Springs AR is closed.
Malissa S.The truck was dirty!!
Juanet W.Everything went smoothly and without issues. Pick up and drop off were convenient. Staff was friendly, helpful and knowledgeable. Overall a good experience!
Tammy M.I absolutely love the hospitality and the the energy of to feel welcomed at the storage facility that I dropped my own trailer out there I love the fact that she had candy out there and made you feel like you were part of home and she was very educating on telling people telling us on the storage building and she seemed to be a great role model in the leader also the little U-Haul Van cardboard boxes sold me I like those anyway we were late bringing our rental in and she still didn't have a problem that she still give me my rental money back I do want to have it recognized that my husband is a veteran and there was veterans rates offered as well but we didn't get our veterans rates but because we didn't get veterans rates we were supposed to get in the the self storage for one month free but we couldn't find the facility in our area because it has to be a U-Haul dealer not an affiliated to contract out for you all we are needing to rent a trailer for one more month I mean one month from now if not sooner because I have a storage unit in Russellville that I need to completely clean out and relocate to Hot Springs Arkansas
Alisa W.Lot was very full. Hard to find a parking space for a 26ft truck
LOREN W.Didn't even check it was me who returned it fighting you guys in court
William L.Employees Need more training. Asked about the $25 refund that was posted inside the trucks bed, stating refund if cleaned inside and blankets folded, U-Haul employees are not familiar with the u-Haul's policies? No Help.
Boyd C.Nada
Tyler R.Nothing l had no problems renting the U-haul
Toni S.From all appearances, a well run operation.
ken J.My plans changed so I didn't need the truck. They gave me a partial refund without my asking. Very good customer service.
Steve C.Easy discharge
Thomas S.The parking and trying to maneuver around is tricky. Put all of u haul equipment inside of the fence so it is easier to leave with a truck or trailer. Customer service is great!
Gary S.Easy drop off and very nice staff.
Bryan D.N/C
Donald W.Ladies in office super friendly
Jeffrey E.No
Elizabeth S.Kennedy is awesome and has been very helpful the last three times I have rented. She is very professional and quick with the paperwork! She deserves a raise!
Dawn P.Not happy about no jack to disconnect vehicle at destination since I had to work the following day then unload. In addition no way to lock the tongue and you only cover 5,000.00 doesn't make since.
Billie R.Blue sky was great. The first location I was sent to wasn't even open and did not fulfill the “reservation†guarantee. I had call and wait on a customer service rep to fix this which set back my entire move to my new house by multiple hours. 0/10 the experience with the private business who did not fulfill their end of their service with uhaul is to be at fault since they don't operate or even report their schedule changes with them. Uhaul needs to cease business with them and go elsewhere for offering equipment rental services.
brian G.Customer service was good. The parking facility needs a new configuration. It is hard to get out of especially if you are picking up a trailer.
Gary S.Dolly needs axel cap, wheel fell off, not usable. Simple fix, hard to know it was missing cap nut, no big deal.
Anthony G.She did not allow me enough milage, incorrectly. No blankets that I reserved. Plug-in wrong drop off location. Kanis location calls me Saturday wanting to know where the truck was. I had to explain where I dropped it and it was several hours earlier on the drop off. Then drop off location charges me over 60 dollars for milage shortage which they corrected but it put my checking in negative and it took 3 days to be returned. Which wasn't my fault. Person I rented the truck from should be fired...
TONY P.The original location we were supposed to return the trailer to was closed until June so we had to find an alternative location. We called ahead to see if they could accommodate us. They were able to take our trailer.
PETER B.Not a thing.
Kevin A.The only thing I can think of is to offer an earlier open time of 7 or 7:30am
REX W.Have the equipment ready when the customer arrives at the scheduled time. And check all rental equipment before you rent it. The back of the truck was dirty it had not been swept out. I rented a vehicle transport and it had a flat tire on it after we loaded our vehicle. The trailer lights didn't work on the right side.
Deann R.Check in process was very easy. Very pleasant staff.
John M.