Customer Reviews for Blue Ridge Self Storage
(Distribuidor de U-Haul del vecindario)

71 comentarios

5045 Benois Rd   Roanoke, VA 24018
(We're located on starkey rd south west of tangle wood mall)

(540) 342-1149

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 10/27/2021 - 11/2/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 342-1149

5045 Benois Rd
Roanoke, VA 24018
(We're located on starkey rd south west of tangle wood mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 10/27/2021 - 11/2/2021: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Truck left outside the locked gate, on the side of a narrow and inclined road. Thankfully a stranger was there for their personal storage unit and opened the gate for me so I could turn the 20 ft truck around and be on my way. If they wernt there, I would have made a 50 or more point turn to get turned around or ran off the road into the massive electricity pole on one side or the fence on the other. For someone who has never driven a truck that large, That was not a pleasant experience

Eric J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tina P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Prajuab J.  |  Overall Experience 
Clasificación:
5.0

Storage facility worked very well for us - location, security, and helpful staff.

RICK K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Denise S.  |  Overall Experience 
Clasificación:
5.0

The best storage place and service ever i will tell all my friends and family about this place and I will be back again

Thaddeus H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey F.  |  Overall Experience 
Clasificación:
5.0

Never in office when called. Called other numbers also with no success. I like to talk to people personally not always leave messages. Other than that it was good experience. We actually moved into a larger unit there with my son in law.

PATTY M.  |  Overall Experience 
Clasificación:
3.0

No one has contacted me! I'm extremely upset about this! I have disputed the charges and was assured a manager would call the next day, no one has called me! I'm very disappointed!

Morgan W. 
Clasificación:
1.0

There was no one to open the locked gate for entry onto drop off. A storage rental customer let us in using his pass code. Dropped truck off with no personnel available.

MICHAELANDREW B. 
Clasificación:
3.0

Manager cancelled my reservation without calling me first or reaching out. Did not answer phone when I called. Lack of communication and professionalism

AMBER L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

I've contacted many times about how horrible this experience was. There is a gate - I was not provided a code. The facility itself was not open during the appointment time.

Sydney H. 
Clasificación:
5.0

This was not the location I requested. Took an extra hour to get to it. The woman that worked there was fantastic.

Kay B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren G. 
Clasificación:
1.0

Clean the truck and make sure it has gas

Nick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob W. 
Clasificación:
3.0

This location has a keyed gate and you have to wait for someone to open the gate to drop off the truck.

Landas D. 
Clasificación:
1.0

not the location requested.

Thomas E. 
Clasificación:
1.0

Locked lot. Had to make 3 trips to return call. Location manager would not answer cell phone and not working in office. Horrible return and location for U-Haul.

Jonathan C. 
Clasificación:
5.0

Very friendly

George M. 
Clasificación:
2.0

The Equipment was great. The service was less than par. the service facility was not able to connect to the system upon pick up - I had to contact the customer service center. I never received any paperwork or much of an apology. They also were Closed and not around at 2 pm for an early return. The app was not working and I had to wait almost an hour for a customer service agent to help me. - AWFUL!!. Will think very much next time about using UHAUL and definately where I pick it up. I was told someone would contact me about this within 72 hours.. I have heard nothing yet. Again, not sure anyone wants to hear the truth!. Renting and Returning were nearly impossible. Had I not had a phone and the customer service agent helped me after being on hold forever, this rental would have been impossible. . Stuart Robertson 540-815-6273

Stuart R. 
Clasificación:
1.0

they put me on the phone with a man to do the rental agreement he was terribly misinformed it was very unprofessional

Daniel J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Every person with whom I dealt was friendly and helpful, so I was completely satisfied!

T.J. T. 
Clasificación:
3.0

I was quite surprised that given the reason for the rental, that the location would not work with us on pricing. We rented the cargo van to take supplies to WV flood victims. We had the rental from saturday am to monday, but ended up returning it sunday evening. When at the office to pick it up, the young girl there was confused as to whether or not the uhaul could even be taken out of state..... That took a long time to figure out! We also thought maybe uhaul would work with us on price since the rental was for disaster relief purposes. But, we got lucky and found some other businesses in Roanoke who are allowing us to transport the rest of our donations free of charge. We will use them from now on!

jessica D. 
Clasificación:
4.0

The quote I was given online was $20 cheaper than what I actually was charged, which I don't appreciate

Intira C. 
Clasificación:
4.0

El cliente no dejó un comentario.

mohan D. 
Clasificación:
5.0

Great service - great people at the rental center - please bring back the pick up trucks

terry N. 
Clasificación:
5.0

Excellent service - more than willing to go the "extra" mile for customers - equipment is always first rate - a joy to do business with Wendy -

Terry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

wonderful experience. Wendy was very efficient, the van was waiting, and we were in and out quickly. Great well maintained Van.

Donald S. 
Clasificación:
5.0

Honesty in your marketing would be nice. I rented a very nice $19.99 per day van. By the time the very excessive mileage charges of $0.69 per mile were added for the 31 miles I drove the total charges were $46.58. I may rent again but I will shop around first. The woman I rented from, Wendy, couldn't have been more pleasant.

GREGORY A. 
Clasificación:
5.0

you should tell the customer in advance you charge extra fee if they pay with credit card

ge Z. 
Clasificación:
5.0

Very good experience. I would change nothing'

KATHY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ross P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kurt K. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Very friendly and helpful service.

Jonas B. 
Clasificación:
5.0

Thanks, great service.

EDWARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTORIA D. 
Clasificación:
5.0

Everything went so smoothly--Wendy and Duane were so easy to work with, and there were no surprises with the charges, which had been my experience years ago. Our only problem was the getting on and off the back of the cargo van, but all-in-all, it was a great experience, and we'd recommend anyone to work with this business. ¡Gracias de nuevo!

jennifer T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos N. 
Clasificación:
5.0

Great folks and great service - always a pleasure to rent from them

Terry N. 
Clasificación:
5.0

They were awesome! Helpful, courteous and saved me a ton of money!

Andrew M. 
Clasificación:
5.0

Great experience, Wendy was very friendly & helpful.

Lavonia W. 
Clasificación:
5.0

More than 100% - great place and great people - if you need a truck don't call anyone else -

Terry N. 
Clasificación:
5.0

Helpful staff, great vehicle. Will definitely use again and will recommend to others.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ge Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

The man who was working Saturday morning was absolutely amazing! He was cheerful and helpful. He explained everything to us and made sure my fiance and I had everything we needed to move.

Amber B. 
Clasificación:
3.0

The clerk did not know that using a debit card would put a subtraction on my checking account. I was told it would just be a hold. because the money came out I had an overdraft. I was told on phone at the 800 number I could do a cash deposit. He would not let me .

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

SEUNG WON C. 
Clasificación:
5.0

This employee that greeted me was very friendly and knowledge, location very clean and safe all gated and cameras , will definitely use again. John

JOHN C. 
No se han enviado comentarios para esta ubicación.

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