Comentarios del cliente para Blue Ridge Auto LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Blue Ridge Auto LLC

Grado total:

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Chinedu E. en

Grado:

Better customer service Please promote a customer friendly and professional atmosphere

Laura A. en

Grado:

Fi d a new pick up location.

Charles H. en

Grado:

1.Commit to a specific location at the time of the contract. 2. Make sure private contractors have standard hours. 3. Available space to maneuver.

kim r. en

Grado:

El cliente no dejó un comentario.

Nasir A. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

Good helpful service

LADONNA B. en

Grado:

I did not know there would be an $100 hold on my debit card (he said prepaid cards - not sure if my bank card qualifies) just for using it versus using a credit card. I can understand the reason behind it, to ensure they get all of their money, which is what I was informed of. I actually used the same Uhaul location about 2 weeks prior and this was not the case. When I came in this time, he asked if I wanted to use my card I completed the rental order with, I said yes. My estimated total was supposed to be about $59, fine. But when he went to input it, it said there would be a $100 hold in addition to the $59, which I was like fine because they normally do not run/process it until it is returned and they can apply any additional charges or recalculate if it is less. This time the card was run right then, which was new to me unless they always do it and I just never knew but I normally don't get a charge until the next day as the location is closed when I return it. I don't know what the policy is but if it could either be added to the site or disclosed upon the rental order or something where you can be informed prior to processing/pick up, that would be great.

Michele F. en

Grado:

El cliente no dejó un comentario.

Kenton P. en

Grado:

Customer service is sincerely lacking. For pick up and drop off the tenant was late. Upon trying to complete the registration, we were blown off and stated “it would be a while before checking in”. In trying to communicate the tenant was very nonchalant and blew us off. We were told we would be reimbursed unused mileage, but instead we were charged extra for allegedly being 2 gallons below the fill up line (in all actuality we were above). Other customers changed their reservation due to the lack of customer service. Will not do business again with this site.

Rosalind B. en

Grado:

El cliente no dejó un comentario.

Gabrielle T. en

Grado:

El cliente no dejó un comentario.

Rachael A. en

Grado:

Customer service was not good. People were rude and would mumble, then if you didn’t hear them, they would give you attitude.

James B. en

Grado:

There were 2 Uhaul locations on Blue Ridge - we drove in to the lot and asked to drop off the car carrier early. After much manuevering in the very tiny fenced in lot and unhooking the trailer - they asked to see our paper work. At this point they tell us we are at the wrong location and they also cannot give us any paperwork that we were leaving the trailer. When we expressed concern they accused us of being racist. Needless to say we quickly unloaded the van and got it right back. We received the paperwork at this point.

Larry T. en

Grado:

Fast friendly service. Guy was on top of getting me taken care of. Will come back again

Kevin M. en

Grado:

El cliente no dejó un comentario.

Russell G. en

Grado:

We did not realize this was not really 24 hour drop off site when we chose it when making the online reservation. The parking lot was blocked off and tried to call U Haul to see if there was a way we could choose an alternate location. Was on hold for 10 minutes, finally decided to park on the grass, since there was no other place to park. Very small lot and it was packed with vehicles. not sure there would have been a place to park even if they were open.

Collette C. en

Grado:

Have more customer service Representatives, I was calling to let Anthony know I needed another day and was on hold for over an hour and not exaggerating, customer service line is horrible. Overall excellent

Sarah K. en

Grado:

THANK YOU! THANK YOU! THANK YOU! Wonderful customer service and easy to pick up and return.

Laurette S. en

Grado:

El cliente no dejó un comentario.

Wyatt M. en

Grado:

Fix water leaks all around the truck my stuff inside got wet a lot

Thomas T. en

Grado:

El cliente no dejó un comentario.

Nicole L. en

Grado:

I rented a uhaul on 5/15/19 and the gas tank was right under the quarter mark. I took a picture of the dashboard as soon as I picked It up. I replaced the gas before I returned It. I was charged a $64 fee for gas! I am so upset

Don W. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Desiree S. en

Grado:

Customer service wasn’t good.

ROSEANNA W. en

Grado:

They over charged me and the gas wasn't where they said it was.

kim c. en

Grado:

It had snowed Friday and when I picked up one of his two trucks it had not even been cleared off before I got there to pick it up. The man spoke very quiet, I had to ask him to repeat himself several times. Wasnt the friendliest but did his job.

Charles T. en

Grado:

N/A

CATHY M. en

Grado:

Fix driver's door so it will close and brakes were a little spongy, as well as a little play in the steering wheel. Agent was none to friendly, but did his job.

Shelia D. en

Grado:

The person who assisted was rude with a attitude problem and used profanity. I will never use the above location again.

Coretha T. en

Grado:

El cliente no dejó un comentario.

Karl H. en

Grado:

Everything was good. Thanks for being so helpful!

santina b. en

Grado:

El cliente no dejó un comentario.