Customer Reviews for Blue Ridge Auto Outlet LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Attendant was not very pleasant at all to speak with

Rating:

1.0

Owner of the auto lot who is a 3rd party dealer does not care for the rental equipment. Hes very rude and unprofessional with all customers regardless if it's a car sale or a uhaul rental. He falsified mileage records. Refused to refund for broken equipment. Gets physical with customers and verbally abusive.

Rating:

4.0

I was under the impression I would receive the 15 dollars back for the safety coverage consider there was no damage.

Rating:

2.0

I was charged 3 times for a total of $270 when it should have been $60.

Rating:

4.0

I was surprised opening hours were at 1030 and not 730 like other locations until I realized that normally the Kansas City area is much colder at this time of year, thus the 1030 opening time. Nothing needs to be improved, location worked well for me.

Rating:

1.0

The representative was rude and over charged me I would not recommend this location to anyone.

Rating:

2.0

Overcharging for no reason

Rating:

5.0

Very pleased with our over all experience. The young man at this location is very professional, and took care of what we needed with no problems.

Rating:

3.0

Make sure the headlight control can function properly.

Rating:

5.0

Quick reliable service on short notice.

Rating:

1.0

I’m being charged for a cleaning fee when I cleaned the truck even when there was no mess left. Refund me my $25 or I can dispute the whole $100.

Rating:

1.0

The guy working was very rude and when I asked him a question he had an attitude. Very unprofessional!!

Rating:

5.0

Anthony was very courteous, knowledgeable, and friendly. He made the rental process very quick and seamless. Definitely would recommend that location to my friends and family.

Rating:

1.0

The guy at the store was too busy eating his pizza hut cheese sticks didn't care that I didn't have the equipment I ordered and was very nonchalant about refunding my money to were I had to call customer service hold for 20 mins just to get refunded $18. I will pay the extra miles to go another uhaul before I go back there... Hire someone with better customer service.

Rating:

1.0

Never use the 9320 blue ridge location! The guy was rude, and was not organized at all. We had to stand around in the cold to watch him as he looked for the keys to the truck for about 30min. When I asked about going to a different location he just flat out yelled at me and told me. I was using uhaul to hall my deceased son things back home to Tulsa and this just really was an awful experience.

Rating:

2.0

Customer service was poor very rude arrogant and overall no help at all.. border line Disrespectful ..truck was clean but need major repairs .. when we told him upon inspection before we left truck has scratches he stated I'm not worried bout scratches I'm over here cause we asked how do we adjust mirrors for our driver..this location sucks

Rating:

1.0

The service was horrible. I called and was hung up on twice by the owner. When I went to return the rental, the owner was 20mins late to open the store. He was also pulling up his pants when I walked into the building, which was extremely uncomfortable.

Rating:

3.0

It was an ok experience. Nothing memorable and pretty bland. The car had no gas in it but I was supposed to refill it, so I left it right back where I found it. No inspection given, no looks for dinks, just a bland experience

Rating:

1.0

The owner or manager of this particular U-Haul was the most unpleasant, rude, and horrible person we've ever had to deal with. We were actually uncomfortable renting from him but we did not have a choice. He did not show up on time as the store was supposed to open at 10:30 and he was not there. He did not have the vehicle that we needed so we ended up having to pay more for something different. He was trying to overcharge us for an entire extra day. He was charging as a fuel charge when we return the vehicle very clearly with the amount of gas that was in it. And was very rude when we questioned him about the extra charges. We will be dealing with you all directly to make our payment but we will not pay the amount that he says we owe. Even though it's a measly $40, I will not give this U-Haul location one dime more than what we feel we owe.

Rating:

5.0

The first drop off location at 8722 Blue Ridge Blvd couldn’t be found. After calling customer service This was the second location I was told to drop off the truck. The gentleman was waiting outside for me. Very good drop off service here.

Rating:

1.0

Manger was absolutely rude and lacked customer service skilled!

Rating:

1.0

Customer service and support

Rating:

2.0

The "attendant" was rude to put it plainly. We arrived early for the pick up (1:24pm). There was a signed on door "out for lunch, be back 2pm". We came back at 2:02pm and the sign said "open". When I went inside the guy had his lunch on the desk. I said I was here for my 2pm truck pick up. The guy looked at me, look at his food, and said, "can you come back in a few minutes?" We sat in the car for 5 mins until he called my cell phone and said I could come in. The rest of the interaction was distant and unfriendly. I was in a rush to move out of my home and I felt like I was an inconvenience to his day. Just not what I expected when I book with Uhaul.

Rating:

1.0

Employee rude as fuck terrible

Rating:

2.0

Staff need to be more friendly. The money you get back after done with truck, it should only take a few hours or right away to get your money back

Rating:

1.0

The man was so rude to me!! No go customer service at al!!! Would not be going back!

Rating:

2.0

The guy seemed so mad or pissed off and didn’t have a friendly attitude

Rating:

3.0

Use more dependable movers. The movers selected, cancelled on me less than 24 hours before they were due to arrive. I confirmed the date and time with them 48 hours in advance when they called me. I then received a text message the night before the move and They said they had another job at that same time now and discarded me as if my appointment did not matter to them. While everything with the truck rental went very well, the selection of movers from your site served to be a disaster that could have resulted in me paying more to keep the truck longer and that is horrible service.

Rating:

1.0

The man working there was a rude asshat. He insulted my son-in-law & didn't seem to want to help us at all. He questioned my year of birth which any decent male would Never do. The location has to be the worst idea some idiot ever came up with. I overpaid for mileage & want my refund immediately.

Rating:

2.0

Rude service

Rating:

1.0

The attendant was sleeping when I got there. He was curt and blatantly unwilling to help. Wouldn't inspect the truck status with us but billed a $25 cleaning fee upon return even though we cleaned the truck before and after use. Will not return to this location.

Rating:

2.0

Better explaining didn’t understand the insurance policy crazy

Rating:

1.0

Terrible Customer Service .I Was Charged More Than I Should Have Been . I'm Very Upset With My Service !!!!!!

Rating:

1.0

Hire new help

Rating:

1.0

These authorize dealer need to actually need to have their. Establishment open during the hours uhaul say their hours are. But the location on Blue Ridge needs to not be part of uhaul

Rating:

1.0

The worst costumer service ever, even felt threatened

Rating:

5.0

Keep doing what u doing everything was perfect and good costumer service

Rating:

1.0

First, the office was not open - as was disclosed. This should not have been a problem but the trucks were wedged together so tightly that I as a 5’6 - 160lb man could not get into the truck. My mother, a 4’10 - 98lb woman had to squeeze in to get to the truck. Once in the truck, we could not locate the keys. After inquiring via phone we were told they were in a lockbox. After searching the grounds for 35min, the owner l pulled into the lot. He did not greet us or acknowledge his tardiness. I had to ask if he worked for Uhaul. When he said that he did, I asked about the keys for the truck and he said I needed to go to the lockbox. I asked where the lockbox was and he sent me to an obscure part of the property at the entrance of the lot versus near where the trucks were. As I went to the lockbox, he entered the office building. I went to the lockbox and tried to get in - but the service said I needed to get the key from the office as it was open. I walk to the office and the operator essentially shoved the keys into my hand. I say aloud - “so the keys were never in the lockbox?!” He rudely chuckles and doesn’t respond. He doesn’t offer to get the truck out from being wedged in - even after asking. He grabs a few items from the office and leaves with a friend who pulled up in another truck. Delicately, we manage to get the truck out and proceed on our way to our move - 1hr after our reservation began. While Uhaul opted to extend the rental time for no charge - the customer service was so terrible at this location, that I’d think it would be better for their brand to disassociate themselves - as this operator was frankly one of the rudest people I’ve ever met. My mother, who rarely curses even said “what a jackass.” Upon return of the vehicle, instead of asking if everything went okay, the owner yelled at me for parking where I did (there was no other safe place to park without potentially damaging the truck or other property). He then didn’t check me in and when I noted that I needed to leave he gruffly told me to leave the keys and he’d “get around to it.” My mother was right - this guy is a jackass. And I’d never do business with this vendor EVER again.

Rating:

5.0

Great customer service!

Rating:

3.0

Seems like the prices are made up my brother just needed a uhaul for one day I believe the 29.95 rate one and he wanted to return it at another location and they tried to charge him $200 + and the windshields needed to be replaced on the uhaul and the tires needed some air I don’t ever plan on getting another uhaul ever

Rating:

1.0

Very unprofessional and the employee didn’t give a damn that I had to wait for him to get there and didn’t give a damn he wasn’t there upon my return and seemed annoyed that we called him. Worst place ever don’t and the damn transmission was slipping..WTF

Rating:

1.0

The attendant was not friendly. I felt like I was interrupting him. The hours of operation were odd. This was not the location I chose when I reserved my truck online. I was contacted by UHAUL and told I needed to go to this location. He charged me a after hours charge for me returning the truck on Sunday at 10a because he is closed on Sundays. This is the reason why I select my uhaul locations so I am present when I receive the bill. I never do drop off or mobile. I will be contacting UHaul corporate office.

Rating:

5.0

Just keep doing what you guys are doing. I had a very good experience with the young man that was in charge.

Rating:

1.0

Remove this location as a option! Owner was very rude, and unprofessional. Had to wait over 2 hours just to get my already reserved rental from this location.

Rating:

5.0

Make easier access for entering and exiting

Rating:

1.0

Guy was very rude and that is being nice. Would never recommend.

Rating:

5.0

Continue with great customer service ,

Rating:

1.0

The truck was left unlocked. The door did it close all the way and in park the truck would roll if the emergency break was not on. I was also charged for a appliance dolly and furniture dolly and they were not in the truck. You can see this in my return photo. Someone was supposed to contact me, but not one call or email.

Rating:

2.0

See above comment

Rating:

1.0

Verify the equipment works before renting out to customer. The back door did not work.

Rating:

1.0

Employee was rude and very unprofessional. He told me about one issue regarding the truck and instead I had another issue. I confirmed what time the store closed because I wanted to be sure to get truck back so that I wouldn't have to leave keys in the drop box and he left before closing time. He wasn't too concerned about the issue I had and once I called him it told me it wasn't his problem, what do I expect him to do and told me to have a nice day and hung up. Need better customer service and I wouldn't recommend this place to anyone

Rating:

1.0

I could not find the key and there was no one to talk to. I was not told when I made the reservation that no one would be at building.

Rating:

4.0

The U-Haul trucks are cleaned and maintained but are very old and worn. Will not rent from U-Haul in the future.

Rating:

1.0

$30 GAS FEE AND $14.00 FOR THE 3 GALLONS OF GAS!???? THAT IS RIDICULOUS! AND I WAS CHARGED FOR FURNITURE PADS WHICH WERE NOT IN THE TRUCK AND I DIDNT ORDER THEM ANYWAYS.

Rating:

1.0

First, pay attention. ( someone gave me the wrong key for the truck) ended with an hour delay to my trip. Second, the chat option ( the person ) is taking for ever to respond. * over all due to one mistake ( the wrong key to a different truck) I spent an hour outside in the cold weather, and called maybe 4 times to customer service to fix all the mistakes happend to be able to get my truck and go. It was awful experience and to me this is the last time renting from UHaul.

Rating:

1.0

I was charged 5 days rental for 4 days. I picked it up on Friday 1/22 and dropped it off 1/26. I would have dropped it off on saturday but the location closed at 4 and there wasn't an after hours drop off. The location was also closed on sunday so I'm actually being charged for the locations lack of customer service/hours. I have used uhaul several times the last 3 years and after this experience I will never be using this service again.

Rating:

3.0

The location was not open to answer questions. I had to walk around the block to retrieve the key. Additionall, the mobile app check-in and out process was horrible. I will not use it again nor recommend it.

Rating:

2.0

Have mirrors on the truck that you can move easier & see clear

Rating:

5.0

I was satisfied.

Rating:

4.0

Virtual pick up was difficult. Very time consuming

Rating:

3.0

Better Customer service

Rating:

1.0

There was a sign on the door at pickup (5pm Friday) and return (3pm Monday) that they were out on a run. I had to make a call to them to get a lockbox key for a truck

Rating:

3.0

I did not get the dolly & furniture pads I requested

Rating:

1.0

He needs to communicate better. Plus when I dropped the truck off , he wasn’t at the office and did not answer his phone. Thus making it seem as if I bought it back later than intended. He’s very unprofessional.