Customer Reviews for Blue Moon Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Wiring in trailer was faulty.

Rating:

5.0

Wonderful service aNd equipment, thank you u- Haul

Rating:

3.0

I rented two trucks and one didn’t have a working heater, that was not cool, because it was already cold here. I didn’t have any problems with customer service, it’s was fine. 👍🏼 I needed the trucks while I had a road built to my property. To be honest, I should have went with a pod system. It took longer to have my road built, because of weather related issues and other grading issues. So it payed a lot of money for your trucks and wish I hadn’t. Happy New Year, BDM

Rating:

4.0

Same problem with the app as with pick up. Not sure how much more time we would have lost/wasted if we had not had real people available to check us in! Nice people there!

Rating:

1.0

To hard to get truck. Took all day. I sent my ID through y'all's app and you never received it according to you guys. Truck front end would shake your teeth out of your head when hitting brakes going down hill. Had to stop and get a rm so your mechanic could look at it. Said he couldn't tow it cause he couldn't find nothing. So couldn't get another truck because your mechanic couldn't figure it out. Cost me an extra night in a motel I think you guys should pay for. I have two videos on my phone showing the shaking. Sent one to your mechanic and never heard back. Y'all should've let me get another truck period. If that truck goes out without being fixed and something happens I would love to know so they could sue your ass off. I should get a refund on my credit card. That would be the right thing to do.

Rating:

5.0

Everything was well organized and professional.

Rating:

1.0

They tried to charge me for mileage. I drove 28 miles they tried to tell me I drove 50 miles. Which didn't make sense because they said it was 360 and ended at 460. That's 100 miles not 50. So they held $100 off my card. Then tried to keep the $100 then add $2.68 after I dropped it off. Once I called them they said they couldn't pull up the picture to confirm the milage before I left the parking lot. I have the proof too and the fact that there was no gas cap on the truck or anything!

Rating:

4.0

Nothing at all. Very friendly very convenient and quick.

Rating:

5.0

Customer service was excellent

Rating:

5.0

No improvement needed these people were so nice. I don’t have one complaint.

Rating:

5.0

Online truck rental, pick up and drop off was smooth and the lady at the desk was very helpful. So I didn't experience anything that requires attention.

Rating:

5.0

Rebecca at the front desk is amazing! She is very personable, kind, and goes out of her way to make sure you are taken care of and is willing to help in any way.

Rating:

2.0

I dropped off here because during online reservation I was told it would save me $30. I dropped off 4 hours early. App would not allow me to check truck in. I have videos and pics to prove it. The next day I was called twice and told that I did not bring the truck back. Then I was charged an additional $31+ for mileage.

Rating:

5.0

The lady that runs the counter and owner are so nice and helpful

Rating:

5.0

I feel that the whole rental process takes too long. Compare it to Home Depot, for example. In and out and the prices are cheaper. If there was a Home Depot rental in the Rockmart area, I would consider using them first, for this reason.

Rating:

2.0

Customer service people were lazy and seemed as if you were bothering them. Very bad dip when backing up to hook up to trailer, made lining up harder and representative was very impatient and couldn't give proper navigation.

Rating:

5.0

Erica was great! Super helpful!

Rating:

5.0

Everything was great. The people were helpful and friendly the equipment was clean and in good condition. Over all a good experience

Rating:

5.0

I would have preferred a closer location..I was in Marietta. Running to get this truck caused us 2 hours of time. BuT Erica at Bluemoon was awesome. She helped out tremendously! I would recommend Bluemoon 100%.

Rating:

5.0

Great customer service!

Rating:

5.0

Nothing it was perfect

Rating:

5.0

Good friendly service.

Rating:

3.0

Reserved our 26' truck about 60 days ahead of our move. Got confirmation of pick-up at our selected place about 4 miles from our house. THE NIGHT BEFORE OUR MOVE, we received a notification that our pickup location had been changed to a place that was 20 miles (one way) from our house! U-Haul's customer service was worthless in this situation and we lost very valuable time and money (gasoline). Will not be renting from U-Haul in the future.

Rating:

5.0

Staff was very helpful and nice

Rating:

5.0

Thank you

Rating:

5.0

The people at Blue Moon Storage are just fantastic. The young lady that handled the reservation scheduling and paperwork was great and delivered on everything she told me she would do. She was very professional and pleasant. It was great experience and I would definitely recommend Blue Moon to anyone needing to rent moving equipment or storage facilities.

Rating:

4.0

Lots of parking, easy key drop off

Rating:

3.0

Have a jack to lift the hitch connected to the trailer.

Rating:

4.0

The receptionist was excellent. Very friendly, knowledgeable and helpful. Truck feels like it needs an alignment. Overall A+

Rating:

5.0

Blue moon was always professional and friendly. Never had any issues there.

Rating:

5.0

The folks at Blue Moon were extremely helpful. I would definitely rent from them again .

Rating:

5.0

The representatives were very nice, knowledgeable, and helpful.

Rating:

5.0

really helped me out in a jam and just genuinely good service from some good people

Rating:

5.0

They were great!! Have recommended to a couple people already!

Rating:

1.0

Poor check in process and they enter in what ever mileage they wanted did nor hear my concerns about mileage in correct and they put whatever they wanted as return mileage.

Rating:

5.0

There was a slight mistake, but Blue Moon was very responsive and made it right. Thank you!

Rating:

5.0

No improvements necessary. The staff was amazing and the service was excellent!

Rating:

5.0

Very nice facility and clean friendly and polite folks

Rating:

5.0

Great customer service! Very friendly and helpful. Easy after hours access. Secured gated and well lit.

Rating:

5.0

Though the owner was kind and accommodating, this pick up location was about 30 miles out of the way. I didn't find out about the change until the last minute. It threw my moving plans out of sync. The inconvenience was not compensated which speaks volumes about the established customer service procedures.

Rating:

5.0

My experience was great!!

Rating:

5.0

Mr. Andy was kind , friendly and helpful! A pleasure to work with!

Rating:

5.0

They did a great job and were very helpful

Rating:

3.0

the truck smelled terrible and was told the wrong prices when i picked the truck up then had to pay more after dropping truck off.

Rating:

5.0

The staff was amazing. They were always sweet and on point when there was a problem with the unit. I will miss everyone. THANKS FOR EVERYTHING GUYS!!

Rating:

5.0

The young lady in the office was very professional and knew exactly what she was doing.

Rating:

5.0

No improvements. Service at initial rental and return was excellent.

Rating:

5.0

The most wonderful place and quality of the truck is clean and well maintained. The back was clean and well maintained. I've never rented such a nice uhaul from anyone before!! Wonderful service. Thank you!!!!

Rating:

5.0

The owner Andy, was very helpful and polite. Great guy to meet. When I returned, the young lady who checked it back in was equally polite! Would definitely recommend Blue Moon Storage

Rating:

5.0

It was all good

Rating:

5.0

We were completely satisfied with Blue Moon. If we need storage again, we will return.

Rating:

1.0

We were 2 1/2 hours late getting the uhaul and I was only issues a refund of $50. Employee stated that someone else “forgot” to put the key in. We could not get anyone on the phone. We also ordered a dolly and paid for it and never received it! It was overall an awful experience and to think we paid $184 dollars for this! I am very unsatisfied.

Rating:

5.0

This facility is very nice and well managed. I have used it not only for climate controlled storage, but also for U-Haul rentals. The staff has always been friendly and helpful. The location is central and access is good, but off the main road enough so that traffic is no problem at all. Clean and well kept grounds with secure storage and security cameras everywhere. Solid choice for storage or U-Haul rentals.

Rating:

1.0

The lady at Big Bear Krunchy Chicken was NO help at all. She said she didn't know anything. I had to drive to Blue Moon Uhaul for help.

Rating:

5.0

Love them and if I ever need another storage until I will be back!

Rating:

5.0

I actually went here after trying to rent a U-Haul from Big Bear Crunchy chicken on Piedmont Avenue in downtown Rockmart. I will never ever go to Big Bear Crunchy Chicken for anything anymore. I was given a quote online and they wanted to charge me about $200 MORE then what I was quoted. However, I was very glad to go to Blue Moon storage instead. The girl working there was very sweet, informative and professional. I would gladly give them my business in the future

Rating:

5.0

Taylor was amazing very helpful and professional

Rating:

5.0

The lady was at that location was SO VERY KIND. Uhaul screwed up my reservation which left me without a truck. So they finally found a truck at that location. Upon arrival, the lady there was So KIND and understanding of my frustration. She is definitely a rockstar customer service person. She is AWESOME.

Rating:

3.0

Be clear about the co Tracy and even ask for a signature. We were told we had an extra day for free but then re dived a call from our return location saying we were racking up !late fees. It eventually was settled but it was a big nuisance in the midst of moving.

Rating:

5.0

Great folks, great service.

Rating:

5.0

Excellent Choice

Rating:

3.0

Very High Priced compared to most in the area. Especially for no fencing around units.

Rating:

5.0

Would definitely use you guys again! Great experience!

Rating:

5.0

Staff was friendly and helpful. Prices were reasonable compared to other storage locations.

Rating:

5.0

Great comopany! Helpful staff!

Rating:

5.0

These people were excellent. They were patient and kind. Being from out of town I appreciate that.

Rating:

5.0

During the course of selling and buying our homes we rented 3 storage buildings from this company. They were great and staff was very nice! We recommend using and we would again!