I had to give to the above location because the original location in palm beach gardens did not have the truck we reserved over a week ago available or the size under that one. It was the biggest inconvenience because it made the movers we hired via your website to run late because we had to drive to a different location completely out of our way. Extremely disappointed in the lack of communication from Palm Beach Gardens store.NATALIE W.
Customer Reviews for Blue Heron Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James O.
Excellent serviceMirtah M.
We ordered a dolly & there was none available.Van was filthy & smelled like manure. Huge red spider running across front interior window,most dangerous while driving & could not get it out. The 2 young workers in station were very pleasant & helpful. The gas station interior dirty with sugar ants all over the coffee counter.phyllis R.
Not everyone does all the online stuff. Please keep it simple for the low tech people. Thank you â™¥ï¸Tracy L.
Hello, guys! First of all he was addressed all my concerns. The manager did excellent as well .Beaudy S.
The process could be mobile accepted The U-Haul was dirty from the last customer..they are at a gas station The truck was parked two feet from the vacuum I think after each use they should vacuum it out and charge the person that made a messlisa M.
Customer did not leave a comment.Roshawnda H.
Very friendly and knowledgeable staff made the rental and return a smooth transaction.Rosalind H.
Customer did not leave a comment.Joseph D.
The attendant left 1 hour before time, there was no phone call to let me know that her would not be there. I had to go back the following day, he basically rushed through the checkin, the truck was not cleanSimroy H.
Customer did not leave a comment.bridget K.
I had reserved a truck and movers a month before my move, but UHaul could only confirm the movers, not the truck. At the 11th hour, they were able to confirm a truck, which was about 60 miles from my starting point. I had to push everything back a day. Moving, which is already a stressful experience, was made worse by my experience with UHaul. The pickup location was at a random gas station where I could barely hear what the attendant was asking from behind the partition. And the app did not work to upload the driver's license. Further, only a utility dolly was available, while I had requested furniture pads and a furniture dolly.Adriana D.
Receipt when we leave the vehiculeJohn S.
Customer did not leave a comment.ABRAM E.
I've used UHaul many times over the past 20+ years, so this statement comes with some experience... that hole-in-the-wall gas station was one of the friendlies, most efficient experiences ever. You should clone that guy.Mark E.
We i return the truck i asked the guy how many miles , he said 8- 9 miles but i review my paper in my email it's showing more than. 8Ã—.79=6.32 cent so how it came to $23 & some change so that's like 30- 32 miles. Which is not correct. It shows ni mileage estimated but charging me $23 & some change. Gonna call my credit card company.Janice C.
On the oringinal order I deleted the $10.00 extra charge foe damage coverage because my insurance covers any damage to any thing we rent, on our receit we were charged that $10.00 and we are not happy about that and hopefully can get it refunded.Joe D.
Customer did not leave a comment.Rami A.
Customer did not leave a comment.Lashawn N.
Have the the additional equipment (dollies) available or update stock accordingly. We were moving and really needed the dollies we reserved only to be told AT CHECKOUT that these weren't available, so we had to go find dollies and ultimately end up PURCHASING our own.Ernesto M.
Have anyperson there to actually make a contract .Un professional n rude and false charges . Onto of no vehicle there that I reserved forcing me wait 130 mins ans take a smaller truck with two people on pay to move losing 2 hours times two pe[ple then double driving cause too small rental truck . Absolute fiascoKEVIN M.
The van was messy. yet the drive was great. The employees of U hail are very very nice and helpful. And yes will use U haul again soonKathi V.
The Van I rent. was completely trash when i came to a stop the engine was raring up like the transmission was gone and the guy was not niceTaje M.
Customer did not leave a comment.Widline P.
Vehicle was in average condition, served it purpose. Location was convenient for our purposes.Joseph D.
I chose this location because it was close to my storage unit where I needed to pick items up from I arrived on time to pick up my truck and the character behind the counter who was supposed to be assisted me after I told him my name instead of helping me since I was the only one in his gas station at the time helping every person that came in to pay gas or to whatever I mean I was there first I think he should have continued to help me I wasn't there to wait around time is at the essence I had paid a worker to work by the hour and we stood around there for like an hour well some other worker there helped him learn how to use the computer so he can finish my transaction he was Kim and this other worker were talking and their tongue language which I felt to be unprofessional and rude eating a sandwich drinking everything but finishing the darn contract I told him that I've never experienced anything like this before I've rented a lot of U-Hauls before and on top of everything when it was all said and done when I returned the truck I guess overage that I still have to pay and instead of them just wiping it off they had a billing company call me for a dollar six remind you the truck was just returned you know the same day I rented it and not only I got the email talking about this dollar six it had the wrong license number my wrong birthday my last name spelled wrong so I emailed them and told them this is all wrong and I said oh there's nothing they can do about it cuz the contract has ended I do not recommend this location to anybody who likes anything professional if you like working out of a circus this place is for you I won't ever rent here again.Lisa M.
Customer did not leave a comment.Thomas B.
They really know how to give you great customer service I was able to drop off my U-Haul at the same place. I picked it up and they took care of me, and like I was one of their own.Bradley P.
The drop location was a gas station. It's a great location if you want to play or get a lottery ticketRande L.
Customer did not leave a comment.Wayne H.
No one to check vehicle in. Just told to turn over the keys and leave.SUSAN S.
We spent almost an hour to pick up the truck, and this is not the employee's fault, he was as polite and helpful as he could be, this is an early morning pick up before 8 am and we were constantly interrupted in the middle of the process because there were customers coming into the store for their morning shop and only one person to handle everything. Even though I rate my overall experience as very good , picking up the truck was not , Is not acceptable spending that much time. Again the employee was very professional and helpful, but uhaul must find a way to expedite this process.Andres E.
There were ants all over this convenience store/gas station counter. It was crowded, confusing, poorly lit and I had to drive my vehicle off-road to get to where the uhaul was. The person helping me was hard to understand and not helpful.Kellie L.
Customer did not leave a comment.Kendrick B.
Customer did not leave a comment.Tiffany T.
The guy at the counter was not only rude and snatched my phone and my ID out of my hand and yelled at me the entire time, but didn't want to help me and was incredibly frustrating to deal with. It took me 45 mins to get the truck. And that was with a reservation. The website had me take pictures of my ID an when I got there it was not transferred over. Returning the vehicle, it was replaced with the gas and they still well overcharged me to fill the tank, when it was half way filled. I have photos. I am so appalled by this whole experience.Carina S.
Not an easy experience. Took close to an hour to get the keys. Too many issuesBYRON T.
I would rent again.edward W.
Customer did not leave a comment.Sancia R.
People working there completely unfamiliar with process No customer service whatsoever. Rude. Just a horrible experienceTroy J.
Customer did not leave a comment.Rene S.
Customer did not leave a comment.Xiomara J.
Customer did not leave a comment.JUAN G.
The best thing about this location is the availability of the vehicle that I need weekly.Cynthia D.
The truck was very dirty and I had to clean it before using it. There were roaches and I had to spray it. There was less gas than was indicated on the form. I was charged 6.71for something I don't know about. Never going back there again.Jannis J.
Remove them as a dealer. The person there told me I have to check myself out and she couldn't give me a receipt.GLENN G.
Try to get me to buy more gas. Took me 30 minutes to close. I had to prove they were wrong. I took a picture of the gas mileage it was at a half. The killing was he also had a picture of the gas mileage on his phone and would not give me a receiptLaurie C.
I asked for a truck with a ramp, and they rented me a truck without a ramp. No refund. Pathetic.Bill H.
Customer did not leave a comment.Lisa P.
Tell me why I was charge 20 dollars for delivery trailer at 9 am. Had to move trailer twice for employee and unhook.Steven F.
Customer did not leave a comment.William S.
Physically check the vehicle when it is returned for gas replacement and mileage review.Pamela B.
The person behind the counter just handed us the keys , didn't have just sign anything. I was a horrible experience I had to call the 1-800 number was transferred many times. Took 45 mind to finally check out. We could have just drove away. Very badLisa G.
The van had an odor. It would be good if when vehicles are returned they are cleaned and sanitized.lolita C.
truck was completely disgusting inside & outRaquel S.
Customer did not leave a comment.Tamara F.
There was a $57 deducted from my account that can't be explained try to call uhaul number No,one answer, I rent before and there is Always a second charge , I always stay in the purchase miles and gasTOUSSAINT C.
Twice I rented from this location within 2 weeks the first time I returned equipment without using due to faulty equipment same thing happened again while driving a beeping noise and dash lite up and brake light came on also it stated stable stabilitrak and also right rear tire needed air of which I pointed out to guy I also have pictures and U haul both times had dirt in itSharon D.
I got charged extra even though I returned the vehicle 24+ hours before scheduled.Shamar M.
I was charged twice for a one way that I changed to a round town trip. $246.19 and $83.25. I was even charged $25.00 for cleaning fee. Which I was the one who clean it myself. I have the receipt for the truck cleaningâ€¦ Which is more than even $25.00.Derrick J.
Customer did not leave a comment.Juliet J.
I received the vehicle extremely filthy inside and out. I had no other options at the time but to take the vehicle. I cleaned it out to the best of my ability before returning it. I have been charged a $25 cleaning fee. This fee should have been charged to the previous renter and it should have been cleaned before I received it. Worst U-Haul experience I have ever had. I noted how filthy the vehicle was when i checked in online.Melody A.
It took over a half-hour to get the vehicle. Having it in a gas station is terrible. Always customers.Carl Y.
Customer did not leave a comment.JUNIOR D.
The staff, one person, trying to watch the store, the uhaul trucks, fed ex drivers, and customers in general wasn't able to keep up and several people left unhappy. He wasn't very friendly and kept telling me I still had to resign the forms and place Deepak.LAURA S.
Would definitely NEVER recommend this location to anyone, ever. The manager was a complete scammer, who never checked me in once the van was returned for an entire WEEK, then has the audacity to call me and say I never put gas when I returned it with the exact same amount of gas I had in the tank when the van was picked up. Then he got smart with me, called the police and had told them I went over the mileage, but when I called uhaul customer service to make a complaint, they said he was charging me for the days that I didn't have the vehicle in my possession (it was returned). So unprofessional, and will be making a complaint with corporate against him for trying to scam me.WISSAL Y.
Customer did not leave a comment.CEDSON E.
Customer did not leave a comment.CHARLES W.
I reserved online when I got to store to share my location and pick up the vehicle with mobile checkout the store clerk said to give him my I'd and he changed my entire reservation mileage amount miles and added insurance without my knowledge also the trucks are dented everywhere and lights are missing from trucksTarakisha A.
Same issue, one guy working in a gas station. I had to wait in line while people were buying scratch off lottery tickets and beer. Then he had me go back out to the truck to take pictures to show him that I had put gas in, mileage, and bring the appliance dolly, flat dolly, and blankets in because he couldn't leave to come out.Daniel N.
Customer did not leave a comment.EDWARD R.
I told the guy that the gas was not as the paper said, also he added me insurance when I did no wanted it.CARLOS U.
I went to pick up the truck a gas station, the attendant called the owner to ask him about what truck to give me , the truck he gave me was dirty inside and the windshield was crack on the side by the passenger side I almost didn't see it I saw it after I noticed the drversdoor didn't closed properly that I started looking around for everything, I told the attendant to please call the owner again Gand change my truck, I didn't felt safe to drive it , and he did changed the truck. I think this change directly with the owner and not with Uhall resolved on a confusing bill, I was charged for 3 extra days after I returned the truck on the Same day I rented it , I only used it for 3hrs . I called Uhall and was told that the amounts I saw on my bank was only on hold but my bank charged me overdraft fees because it was deducted (or hold $72 per day for 4 days. I had to called Uhall to clear things up and they told me my final bill was $76Marlen P.
I was given safe moved when i clearly declined it on my reservation. Very unprofessionalDenecia J.
Got charged 7 dollars for dolly no dolly got charged 10 for blankets didn't even order them not prepared bad rental placeLinda J.
When I arrived there was no one there for my reservation to help me rent the truck. The clerk told me to keep calling the phone number that no one answered. I finally got the truck a half an hour later over the phone no paperwork was done. As soon as I started driving the truck I realize there was a big problem with the transmission in the truck heading up and well-maintainedâ€¦ Beyond that the entire truck inside and out reeked of cat spray From feral cats. After I use the truck and replace the gas I returned it on time and I let the same Clerk know the issues. The clerk began laughing at me. I told him none of this was funny and I was really disgusted and I couldn't wait to get home take a shower and wash my hair. I will never rent another U-Haul truck at this location again. So terrible!!!KENNTH L.
Your app allow you to book online and order what you like and put in your cart what you like however once you get to the counter they don't even tell you what they're adding on I don't appreciate the fact that I only went 3 miles and you guys charge me for the insurance when I clearly opted out I don't appreciate that that is shady practicesNot to mention I booked the 19.99 truck However I was given the 29.99 truck which I still had to pay and eat the difference And where is my $50 reserve if it's not there when I get there no one ever mentions that one after the fact I truly would appreciate if someone would give me a call 561-727-7123 Judy LeBlanc thank youJudy L.
The person in charge in the location should be ready when there is a reservation so that they can pick up rental truck on time.LUZ R.
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.Ashley L.
Over charged me. Employees very unhelpfulAnthony P.
When we arrived at our house, the movers we booked with U-Haul to unload didn't show up either. We called and scheduled other movers and they didn't show up. We ended up unloading everything ourselves. and my wife had a large and heavy entertainment center fall on her. So overall, it was the moving day from hell when we had it all planned out to go smooth.THOMAS W.
Customer did not leave a comment.Tammy A.
Perhaps, extend your hours for the weekend for returns.Claudia W.
When I picked up the truck it was a nightmare. They told me to go to one location but then I called before I went in they told me they didn't have any trucks and I had to call the one 800 number and get the runaround to go to another place. When I Go to the second place because I did not know what he was doing the app didn't work blah blah it took me an hour to get to yruck that iwas sitting right thereAPRIL R.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Gary Z.
Nice personal service !Charlotte B.
The man working the gas station pointed out the window to my trailer. I had to hook up the trailer myself and hurt my back doing so . In the rainStanley H.
Don't lie about your prices the guy told me 20$ and 99cent each mile and I ended up paying 50 and I only used went 8 milesTALITHA J.
No commentSamantha M.
Customer did not leave a comment.LACHANDRA I.
Customer did not leave a comment.Sadekie B.
Customer did not leave a comment.Nekeisha M.
Customer did not leave a comment.Luis A.
Customer did not leave a comment.COOPER N.
Keep doing good workRobert H.
Truck was dirty stank and smell like piss and i had to clean it before my kids got in it. The doors are left unlock. NastyCOOLEY K.