El cliente no dejó un comentario.charles W.
Customer Reviews for Blue Flame Tire & Auto
(Distribuidor de U-Haul del vecindario)
Pickens, SC 29671
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.albert O.
Renee' was terrific in PickensMichael G.
Overall experience was good except for being able to contact UHaul on the phone. Always a 45-60 minute wait time to get an agent. Very frustrating and unacceptable to not have agents to answer calls in a timely manner. The moving helpers were a great help with loading the UBoxes.Karen W.
Communication prior to pickup was difficult. Called twice and never got a return call. Pickup process was slow due to computer issues. Staff was friendly and truck was great.jim W.
Have a place that you can return on a weekend so you don't have to pay for 1 or 2 days extra rental as was the case for me!!!Gary R.
El cliente no dejó un comentario.Trent K.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Cynthia S.
El cliente no dejó un comentario.DENNIS M.
Gentlemen was very professional and thanked us for using UHAUL. Very accomodating!Dale J.
El cliente no dejó un comentario.Gary D.
Fueron muy útiles y amables.Charles M.
This place didn't turn. In the real date for truck being returned or the milage. Plus added insurance that we didn't ask for and charged us an extra $300. We ended up paying over $700 to rent a truck for one week and driving 90 miles. Don't use this location and look at what you are being charged for before you sign anything. They never had us sign anything upon return either so watch it.BEWARE!!!!!Paul M.
El cliente no dejó un comentario.GINA H.
Not anything that I can think of at the moment other than maybe have longer hours that someone is available at the store.PARKER S.
El cliente no dejó un comentario.Theresa C.
Drop off location was terrific. Staff was friendly.William R.
El cliente no dejó un comentario.BRYAN H.
To be more forthcoming when people call in for reservations. Do not mislead customers and put financial burdens on customers. I know this is a business and you provide customers with a service. With this being said have a hurt everyone is not a millionaire and there is a pandemic going on. People are really struggling being a front line worker is hard enough without being side stepped. So my review is I'm very dissatisfied with the service that was provided by the reservationistTERRY H.
Small place but big hearts great people and very quick service.will use and prefer this outlet.DEWAYNE B.
El cliente no dejó un comentario.KARL E.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.louis M.
Excellent customer service. Overall great experience. Definitely recommend this to others.ben A.
Upmost friendliest group ive ever met .thank youDEWAYNE B.
El cliente no dejó un comentario.peter G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.GEOFF B.
El cliente no dejó un comentario.David S.
Decrease the amount.$300.00 to ship the pod 24 minutes away was a lot more than $85.00 from the pickup site.Michelle J.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.Colleen D.
El cliente no dejó un comentario.April H.
Super nice the lady was greatJOHN E.
El cliente no dejó un comentario.Levi H.
El cliente no dejó un comentario.lynn L.
El cliente no dejó un comentario.LaShonda M.
He was very helpful and friendly.Janet H.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.Robert R.
It was an incredible experience my U-Haul contact Dwayne Bennett is amazing...... He is wonderful to work wit, so very helpful and knowledgeable.....I would recommend his location for all your moving needs....Thank you U-Haul and thank you DewayneCharles J.
El cliente no dejó un comentario.alexandrea M.
My comments are NOT directed to the Blue Flame location as I had to return the truck after hours when they were closed. My concern was with U-Hauls phone automated service, along with the phone chat feature. When I clicked on the return location notification that was sent to my I-Phone the app either just cycled and cycled or said that it couldn't recognize my location due to my security settings. I rechecked my settings a couple of times, which was strange receiving that message as it worked when I picked the truck up originally in Rock Hill, SCâ€¦no issues there. I tried calling the U-Haul 1-800 # and said the wait was 15 to 20 mins. I held on for over an hour and no one ever picked up. Then I tried using U-Haul's chat feature and explained my situation. The individual kept asking me to check my phone settings and said I might be using the wrong website link. But I explained several times that I was trying to connect using U-Haul's link that was sent to me and my phone security settings were off. I don't think the chat individual understood what was going on and was no help. Never apologized for the wait or if there was another alternative. Basically, reading from a script. Finally, I called the Rock Hill location after they opened and explained what was going on. They apologized and I left the keys in the lock box at the Blue Flame location. Rock Hill was very helpful. I've rented from U-Haul more than 15 times over the years both local and long-haul one way trips with all those experiences very satisfying. I'll continue to use your service in the future as the need arises. However, I wanted to make you aware that I believe someone needs to look into your on-line website linkage, as well as instruct chat assistance for such issues as they may arise. I've worked in the customer service arena for over 30 years and you can tell that this instance got my attention. Gracias.William F.
Just need to check store hours. Says 9 am but they don't open till 11 am. Had to wait two hours to pick up - once they opened things move quickly and they were great to work withGreg D.
Service was slow and difficult. Trailer had a flat tire, which we had to wait to get replaced. The tire they used to replace it with had a slow leak through the valve stem and was almost completely flat by the time I got home, about 15 miles. Perfect example of a business doing the absolute bare minimum to get by, and nothing more. Would not recommend.Kevin H.
Thanks for your servicebrenda V.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Bob M.
I reserved my truck online and went to pick it up and the location was closed even though it was during normal operating hours. When the business owner was called he was a bit rude over the phone and said we would have to wait until he got there to get the keys. I called customer service and the man on the phone was very helpful and nice about fixing the time so I wouldn't be charged more for the owner not being there.Robert B.
Your website said â€œcome in we are openâ€ but arriving at location - it was closed. An employee happened to be picking up his own car and called owner who came and made rental happen. Thanks to Renee I was able to move last of my belongings from sold house. You need to know which of your sites have shut down!!!WAYNE T.
Nobody was there and I couldn't get my deposit back other than that it's okJesse M.
El cliente no dejó un comentario.rick R.
Very helpful and a lot more Room than the last time a bunch of great people thank you. I will definitely rent there again.DEWAYNE B.
El cliente no dejó un comentario.BETTY B.
nice folks, helpful in all regardsJeff G.
I am very dissatisfy with u haul. I returned the tow dolly to McCormick, SC., which is the location on my rental agreement. now I am being charged $60.00 for not taking it to another location. My contract # is 85218628. I an not paying you $60.00 because U haul changed the location.Butch M.
Well satisfied customersScott M.
Very friendly and helpful. No improvement necessary!Karen T.
El cliente no dejó un comentario.David R.
Ended up having to walk all over his lot several times before we actually pulled out. Extremely unorganized but very friendly. So it's up to you whether you want exercise or not.susan H.
Nothing. The staff was greatGlenn M.
Dwayne and his crew went above and beyond our expectations . The group of gentlemen went well passed maximum standards I would and will recommend this group to anyone who needs moving support in the futurejohn T.
El cliente no dejó un comentario.DEWAYNE B.
Not well organized nor well focused on the customer at hand.Dean M.
El cliente no dejó un comentario.aleman J.
Leave it just like it is:)DEWAYNE B.
I was very satisfied with everything.bobby O.
Dwayne was super helpful with the mix up. Very impressed!savanah K.
El cliente no dejó un comentario.DEWAYNE B.
El cliente no dejó un comentario.Randall S.
Awesome people.i rent here alot and yes I could go to another location but I love these people.DEWAYNE B.
El cliente no dejó un comentario.renee B.
El cliente no dejó un comentario.David L.
Everything was great, very friendly people.Joseph T.
Just simply AWESOMEDEWAYNE B.
El cliente no dejó un comentario.Sheryl B.
El cliente no dejó un comentario.Sharon A.
I reserved a 10-ft truck online. When I got to the dealer, he said he had not any 10-ft trucks in quite a while and didn't understand why I was allowed to reserve a 10-ft truck online from his store. The only trucks he had were 26-ft trucks and he was nice enough to let me have one at the 10-ft price. I had to haul 6 bar stools over 300 miles in a 26-FT TRUCK!Henry J.
I think that if you'll be more interested on the surrounding cities concerning miles it would help to get more customers to willingly to rent hauls I went online to rent a 10 truck & it was Available I ended up with a 15 which I did not mind but I am on disability and I have moved twice in a month, due to personal situation, and. I ended up spending $123 which was very expensive for us to not know until we come to pick up the uhaul. I have to say that the people were very nice to us. I just feel like we were not done right when we were quoted online $76 for a 10 truck, if it wasn't Available then we should have been called before assuming that we could afford it for the 15 truck. Then we were allowed only 35 miles to move stuff from liberty SC to Anderson SC WHICH IS not understanding to me because I have rented in Florida and we were quoted with all mileage neccessary but we filled up the uhaul after we were done. My reasoning for the message is that I feel that my business wasn't the important thing to receive what I ask in the first place and then your company just put us where they wanted us costing us money without knowing firsthand for our approval. I don't mind paying for what I have to pay for, but it wasn't appropriate to just not ask me about changing my $ amount and if the truck I had ordered wasn't a available, thenceforth I should have been called before I arrived. I wasn't very pleased with this it makes me have a sour taste for this business but you seem to think that I am okay with this knowledge of your behavior to just put me in something that I didn't approve. I overall like Uhaul but I will take it to corporate. I feel like you've overcharged us.It opened up my eyes to the next time I go to uhaul rental stores and I will make sure nothing like this happens again! I believe that if it's honored online by Uhaul then it should be what customers receive when picking up and drop off. Thanks for the inconvenience of the financial crisis in the way that I was handled just assumed that it was okay. The people who have dealt with me were very nice.Gregory S.
Iv read some of these reviews People dont understand some of these things are not their fault.DEWAYNE B.
A bigger air conditioning lolDEWAYNE B.
only dropped off on a Sunday so no idea how they aretim C.
El cliente no dejó un comentario.holly D.
Owner at this location was very professional friendly and helpful. Very nice man. I will recommend mr Bennett to all my friends and family. Best uhaul experience everrichard M.
The pick up location couldn't have been any better! The man that helped us was nice, friendly, personable, etc. We were upset when we got there and he had us laughing when we were leaving. Now for my explanation of why as to why we were upset. I am not happy with AT ALL with Uhaul. I received a call when I was an hour into my 3 hour trip to pick up the Uhaul I reserved and was told my original location didn't have a truck for me but Uhaul would be calling me with where I could get one. NO ONE CALLED. I end up having to call Uhaul to find out where I was to go. I was told LAVONIA, GA. I was headed to Seneca, SC, so going to Lavonia, GA was NOT an option. I was VERY upset as I had no choice but to get a Uhaul to move my son out of his apartment - he HAD to be out that day. The lady on the phone (Katherine) proceeds to tell me that Uhaul does NOT guarantee that a truck will be at the pick up location of your choice. Now this is the first I am hearing of this even though she says I should have been told. When I called to reserve the truck, I spoke to Shy, she never mentioned that. Matter of fact, I have rented a Uhaul 4 times now and NO ONE has EVER told me that there was no guarantee. I would love for someone to go back and listen to my calls and verify that. I paid over $167 to rent this 26' truck from this location in Pickens when what I was supposed to get was a 20' truck in Seneca. I truly believe Uhaul should refund me some money as I feel I should be charged the amount I was supposed to be charged when I was to originally pick up in Seneca. It wasn't by any fault of mine and I had NO idea that you didn't guarantee anything. By the way, how ridiculous is it that you book ALL these reservations on the same day, knowing you aren't going to have enough trucks, to basically put YOUR PAYING customers in a bind. Shame on Uhaul for your shady business practices and shame on you for the lack of sympathy when you put someone in a bind that has no other choice but to get a truck from you. If there was another company I could rent from going forward, believe me, I would. As I told Katherine on the phone, I would say thank you but I don't feel as if you did much of anything for me to be thanked for.Lisa G.
El cliente no dejó un comentario.michael M.
We were told one price on the phone and a higher price when we got there . They also charged us for 100 mile trip, I checked the actual miles we went it added up to 32 miles. Very fraudulent practices will tell everyone we meet not to use this business.JEFFREY M.
El cliente no dejó un comentario.andy W.
El cliente no dejó un comentario.shonda G.
El cliente no dejó un comentario.carl D.
El cliente no dejó un comentario.William L.
You are trying to charge me an extra day for a 4 day rental contract saying it was a 3 day. That is an error. Instead of immediate refund by customer service she says it will be reviewed and paid back maybe in 3-5 days. This is bad business and I am not happysteve L.
Gave us the keys and said the truck was behind the building. Looked for the truck but it wasn't there. Found the truck and it was wedged between a junk car and some car trailers with a tow truck and another uhaul truck blocking our exit. My friend helped me try to move out but after a few inches I scratched the car next to the truck. I immediately stopped when I realized that the truck couldn't exit until the other vehicles were moved. The lady tried to get the truck out, but after walking around the truck and inspecting the situation, realized that it was not possible. She said give her 10 minutes and she would move the vehicles. When we asked if we could get another vehicle she said it was already in the computer. She moved the other uhaul truck and the other vehicle and drove the vehicle partly out. When I questioned if there was ample space she said that she moved trucks in and out all day long and there was plenty of space. I called the office when I got home to let her know that the gas tank was not 3/4 full as she had told me but a little less than 1/2 full. She said to go ahead and let the people in Rock Hill know the situation when I turned it in and if there was a problem to call her. The folks in Rock Hill were very courteous and took care of the gas question when I turned in the truck. They were already on duty before the posted opening time and said everything was fine and I could head out.Robert M.
I was very satisfied. -Thomas C.
Was charged for 2 days because I needed the truck on a Sunday. Then another 25 dollars was charged to my card . Don't even know y . Put the gas back in truck . Very disappointed!!!Brent E.
El cliente no dejó un comentario.larry V.
El cliente no dejó un comentario.John S.
Rough place.Mark W.
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