Customer Reviews for Blue Diamond Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Greet customer with a smile.

Rating:

2.0

We had a a very stressful trip. The drivers side side mirror was loosely swinging back and forth the entire drive across country. It was stressful and dangerous. We could not change lanes without manually rolling down the window (in a snow storm) and then pushing the side mirror with my hand to see the blind spot. Now do this 100+ plus times in freezing weather during your drive. As I said, stressful and dangerous. It seems such an important, basic thing should be checked prior to customers renting the truck and paying you 5k for a properly functioning truck. Thank God, no accidents occured.

Rating:

5.0

Nice persoon over the phone, from the outside looks very clean, I highly recommend it..

Rating:

5.0

Thanks for making the process so seamless.

Rating:

1.0

The location did not provide moving blankets or furniture dolly which I had paid for before hand. It was after hours so they could not refund me and I had to call support.

Rating:

1.0

I’ve used U-Haul for 20 years and this was the worst experience using your services I’ve ever had. Terrible communication all-around between all employees that I interacted with. Will never be using U-Haul again.

Rating:

5.0

There is not a thing that needs to be moved Angel and Jesus were fantastic they gave $100 and 95% of themselves I have never met two more wonderful and professional people working for U-Haul and for the storage

Rating:

5.0

Great experience. Thank you.

Rating:

5.0

A little suggest for drop off location, I would like to representative check my return car on the same day instead of next day.

Rating:

5.0

Friendly customer service and easy process

Rating:

5.0

Had a rental scheduled for noon, owner called me asked if I could come early to pick up as they closed at noon for lunch, that was very much appreciated.

Rating:

4.0

Office person was helpful. It seems they have limited viecle selection but there are no big lines either

Rating:

1.0

I got a truck with no gas I barely made it to the nearest gas station to put some gas.

Rating:

5.0

Easy and convenient

Rating:

3.0

Include the equipment that customers ask for. I asked for a dolly and didn’t receive one. I was still charged for it.

Rating:

5.0

Thank you so much for a great customer service and specially the guy the at desk was super helpful

Rating:

5.0

Easiest Uhaul experience I have ever had. The person in the office was very friendly and when I move in 4 months, I will definitely be using this location!

Rating:

1.0

Awful online checkin experience

Rating:

5.0

Need vans at this location. And handles on the left drivers inside by the door frame. And pull outsat back of the trucks to load trucks on all trucks.

Rating:

5.0

I was charged for purchase of shipping supplies that I did not order. Very unhappy that the website automatically clicks on the box to place an order for things that I don't need. I turned it off 3 times and then ended up with a purchase for over $150 of supplies that I do not need. Very unhappy with uhaul the corporation. Very happy with the Blue Diamond storage company that I picked up the truck from.

Rating:

3.0

Have better trucks

Rating:

5.0

The gentleman that helped me was kind, nice and had all the answers to all my questions.

Rating:

4.0

I dropped off after duty hours and called 24 hours to check on my return but it was not closed out. The staff did apologize for not closing it out but did so while I was on the phone with him. Thank you .

Rating:

4.0

The truck needed wheels allimend and wheels balance that truck can’t go pass 50 mph it starts to bounce and pull to the right

Rating:

1.0

This was the worst experience ever with uhaul. I picked up my truck at 6 am no equipment was in the truck delayed my move time by 2 hours. I had to go to another uhaul to get the dolly which they did not have. The truck was on empty. The whole experience was a nightmare Original reservation was cancelled had to down grade my uhaul. I would like a full refund!!! Horrible experience

Rating:

5.0

Everything was great. Lady even walked me through patiently unlocking the lock

Rating:

5.0

The metal lip when unloading furniture is sharp. Tape should be over it so as not to damage furniture. My one large dresser got damaged by it. I am not happy about that.

Rating:

5.0

Really nice and helpful! Renting made easy!! ~ Thank you!!

Rating:

5.0

The young man was very helpful And professional

Rating:

4.0

Please make sure there are no locks on storage door before renting. This truck had a lock in back from somebody and I had to hire locksmith to take off at a cost of $180 ((((()

Rating:

5.0

We were amazed @ how fat our UBOX arrived. Mahalo

Rating:

3.0

I reserved blankets and was told they had none at that location. If none were available I should have been notified or unable to reserve them. This required me to go to another location to get just blankets.

Rating:

5.0

Both Angel and Jesus are very accommodating.

Rating:

5.0

We have been using the location on S Las Vegas Blvd for years. This year we were treated horribly and would never go back. Fortunately they didn't have the truck we reserved and sent us to the Blue Diamond store. What a difference! There we were treated extremely well, got excellent service and our truck was in so much better condition. This probably saved our relationship. We rent many trucks every year and we will never go back to the other location.

Rating:

5.0

Excellent and Prompt Service. I was in and out in 2 minutes!!!

Rating:

3.0

Last minute change in pick up location unacceptable - again Can I claim my $13 uber ride? Wind screen covered with bugs with no means to clean it. Standard shitty service... again.

Rating:

5.0

Great customer experience very smooth process

Rating:

1.0

it took me 36 minutes to check out a truck remotely causing me to lose 250.00.

Rating:

5.0

helpful, friendly, attentive, and speedy service.

Rating:

5.0

Angel and Jesus at the location are awesome people.

Rating:

3.0

Make sure it’s kept up. The tire gauge light was on due to a missing part

Rating:

5.0

Easy to pick up and east to drop off

Rating:

5.0

Truck mileage was, incorrect.

Rating:

5.0

The only problem was we asked for a handtruck and we didn’t get it we had to go buy one but the handtruck incident happened in Las Vegas

Rating:

5.0

Check out and check in were easy, the van was in top shape. Everything was explained to me. Bottom line, this was the best rate I could find anywhere. I don't make a habit of moving a lot, but if I have to, I know U Haul is there.

Rating:

5.0

Maybe a little better parking options for the big trucks. I ended up parking way down the dirt line. Great customer service. Thanks

Rating:

5.0

Easy to schedule and pick up and drop off was a breeze. The only suggestion I have would be a light off the building for drop off after dark. We had to use the light on my iPhone. Other than that small suggestion everything went very easy. Mileage refund was posted to my account before I even got hope. Young man behind the counter was very helpful.

Rating:

5.0

Wash the equipment, this truck had bug splatter .

Rating:

3.0

The van I used at a furl leak they said they fixed. But gas kept going on E after I put $40 in tank gas gave never raised

Rating:

2.0

No ivory there

Rating:

3.0

After sending a bill, charging me $7.09 for some unknown reason, emailed the manager on Saturday, still no response! Truck was over 30 miles compared to there mileage given, said gas was on full when less than 3/4 tank tank. If I had driven as issued would have charged for all this! Truck still had trash in cab ! Still have not received a final bill explaining the xtra charge! Overall, 50 plus times using u haul, this was almost criminal, worst rental ever!

Rating:

3.0

I only had the truck about 1 day. The app crashed over and over when I turned the truck in. I couldn't deal with until 8 hours later when uninstalled and reinstalled for the 2nd time in order to be able to say that I dropped the truck off. Video cameras will show, I dumped the truck at about 4:15pm not 8 hours later at 12:15am when the app starting working.