Customer Reviews for Blue Diamond Inc
(U-Haul Neighborhood Dealer)

284 reviews

5618 Manor Rd   Austin, TX 78723

(512) 782-4197

Office Hours

  • Mon-Sun: 7 am–10 pm

Services at this Location:

Contact Us

(512) 782-4197

5618 Manor Rd
Austin, TX 78723

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jennifer Meyer 
Rating:
1.0

They are rude not helpful at all then want to hang up tell you they just wont close out the truck you returned so go gotta go above them to have it put in as returned on time do better

Nichelle Caldwell 
Rating:
5.0

Everything was good

Michael Sterling 
Rating:
1.0

This pick up location was horrible guy just gave me a piece of paper and said this is the trailer number if I didn’t have trailer experience I would have been lost and then drop off was easy and fast I just dropped it off anywhere they had an opening and walked in they didn’t ask anything or check for damages or anything took a video for my records though and also there was still boxes in trailer from previous use of it

Joshua Guebara 
Rating:
3.0

Customer did not leave a comment.

ROBERT WYLIE 
Rating:
5.0

Good service

RESHAM GURUNG 
Rating:
5.0

Fantastic, knowledgeable service. Accommodating, flexible, affordable.

Jordyn Frescas 
Rating:
5.0

I like to rent from here. The hours are extended because it is part of a convenience store. You don’t have a $20 late drop off fee because it is after 7pm. The owners are awesome.

Joe Ngo 
Rating:
3.0

Not in a great neighborhood and didn't make sense that y'all sent me there since I live much closer to an official UHaul location, which was originally requested.

MELANIE SCHWARTZ 
Rating:
4.0

Customer did not leave a comment.

Dane Francis 
Rating:
5.0

Absolutely! Nothing because you're doing amazing

Lydia Chavez 
Rating:
1.0

The owner gave me mileage that was 50 miles less than what was on the odometer. I only noticed when the trip had started, and he refused to compare the records of the previous customer which would have proved that I only used the truck for less than 12 miles. He kept saying “It’s my fault for not checking” which may be true but when he’s taking a photo of the odometer after each trip, he knew I wasn’t lying and just wanted to charge me for the extra 60 dollars. I’ll never be coming back and will be recommending everyone use a different u-haul location.

Ziah Grace 
Rating:
5.0

Very friendly and helpful with the drop off.

Ryan Brady 
Rating:
3.0

Customer did not leave a comment.

Joseph Valdez 
Rating:
5.0

Customer did not leave a comment.

Paul Ozbirn 
Rating:
3.0

Customer did not leave a comment.

Wendy Harris 
Rating:
4.0

Customer did not leave a comment.

Jose Chavarria 
Rating:
3.0

The uHaul office is part of a convenience store in a very bad area of town. It took a while to get service and the grocery customers who came in were certainly not the ones you would like to have your daughters hang out with. But the staff was very nice and helpful and got the job done.

Michael Froehls 
Rating:
4.0

Easy in and out transaction

James Pomirko 
Rating:
4.0

Customer did not leave a comment.

Gretchen Hill 
Rating:
2.0

Need more workers only one person and can't understand what he is saying . And have to wait for him to wait on people in the store first just start and stopping.

Mary Atwood 
Rating:
5.0

Customer did not leave a comment.

Eliseo Lucio 
Rating:
1.0

Upon arriving, the attendent argued with me that I didn't have a drop off reservation. The language barrier didn't help much. It appeared to be an absolute shocker that I was dropping off a truck and trailer. The guy kept telling me they didn't have room and he would have to call his boss. I was fearful that he wasn't going to take my drop off and would make me drive somewhere else to drop off when I had to catch a plane and fly back home. It doesnt look like UHaul has very good communication between pick up and drop off locations. I had a HORRIBLE EXPERIENCE with UHaul and hope I never have to use you again!

Dennis Serna 
Rating:
5.0

During this fiasco the man behind the counter was very helpful and I could tell he felt very bad about the situation. I would drop off another UHAUL there just to say hello to him.

Colton Garrett 
Rating:
5.0

Customer did not leave a comment.

Janice Rodriguez 
Rating:
3.0

When I reserved the uhaul online I declined insurance on it but once I picked up the uhaul protection was still added onto my bill. I would appreciate it if information put on my reservation was honored instead of having to go through the questionnaire at again at pickup causing confusing or making unwanted changes to my existing reservation.

Mi'Queen Mattox 
Rating:
3.0

None

Michael Peterson 
Rating:
3.0

Get a better computer or faster provider.

Maverick Garrett 
Rating:
5.0

Customer did not leave a comment.

JUAN MANCHA 
Rating:
3.0

Customer did not leave a comment.

Richard Adams 
Rating:
3.0

Customer did not leave a comment.

Stuart Rexrode 
Rating:
3.0

Customer did not leave a comment.

Lorena Hernandez 
Rating:
5.0

Customer did not leave a comment.

Paul Kimball 
Rating:
3.0

Customer did not leave a comment.

Michael Swartzendruber 
Rating:
3.0

Customer did not leave a comment.

diane urrutia 
Rating:
3.0

Customer did not leave a comment.

Eric Neuhaus 
Rating:
4.0

Customer did not leave a comment.

Manuel Dominguez 
Rating:
5.0

Customer did not leave a comment.

Richard Billeaud 
Rating:
2.0

Customer did not leave a comment.

Sufian Almasalha 
Rating:
2.0

Parking lot had lots of rusted nails everywhere!

Christina DeVore 
Rating:
1.0

Dropping the truck off in the night was an unpleasant experience. This location did not feel safe at all!

RIANNE PARRY SANCHEZ 
Rating:
4.0

Customer did not leave a comment.

MARK VICINANZA 
Rating:
3.0

Location was closest one to my destination so I don’t really care what it looks like

Patrick Wood 
Rating:
5.0

Customer did not leave a comment.

Erin Eastman 
Rating:
3.0

The location is a little out of the way. Unfortunately it cost me $15 just to bring the truck to a drop off location, but that's okay i guess.

Derreck DaSilva 
Rating:
4.0

It was located in a kind of a run down area of town.

Margaret Lombardo 
Rating:
5.0

Customer did not leave a comment.

Kevin Gupton 
Rating:
3.0

The area in general is run down and did not seem safe.

ANGEL BETANCOURT 
Rating:
3.0

Customer did not leave a comment.

Hamilton Kalbfleisch 
Rating:
5.0

Customer did not leave a comment.

Rita Banda 
Rating:
5.0

Customer did not leave a comment.

Miguel Soria 
Rating:
5.0

Gas station but no issues during drop off

Sateesh Mannar 
Rating:
1.0

Poor service, non English speaker who could not communicate at all besides hand motions.

Jean Heath 
Rating:
4.0

Customer did not leave a comment.

Paul Ballesteros 
Rating:
5.0

Went to this location without reserving online but they get me the truck without any problem, was in and out of there within 10min, owner is very friendly and welcoming, will do business again

UDDHAV THAPA 
Rating:
3.0

Customer did not leave a comment.

Brandon Huffman 
Rating:
3.0

It was a gas station that also rents uhauls, nothing special. Guy was helpful but I had a hard time understanding him.

John Rogers 
Rating:
5.0

Customer did not leave a comment.

Albert Ramirez 
Rating:
3.0

Customer did not leave a comment.

Sascha Dickson 
Rating:
5.0

Customer did not leave a comment.

harry davis 
Rating:
3.0

Customer did not leave a comment.

Karim Ani 
Rating:
4.0

Not a type of store I would go to normally.

ALLEN HAYES 
Rating:
2.0

better information and directions

Mark Nwokocha 
Rating:
3.0

We rented a truck at this location and gas tank was on E. At time of drop off we were charged for fuel but there literally was no gas when we picked it up. Please do better with keeping track of fuel and mileage on trucks

Nastassia Solores 
Rating:
1.0

This was a corner store and I thought I’ve seen seen everything weird in Austin this takes the cake.

Rita Banda 
Rating:
2.0

More signage.

KATIE HAMILTON 
Rating:
1.0

Location was in a sketchy-looking convenience store and wasn’t well labeled, barely could find the place due to a lack of U-Haul signage. My parents and I felt very unsafe there. Specifically requested a different pickup location when I submitted my order, got a confirmation email saying I would pickup at that requested location, but when I went to pick up, they sent me to this location instead. Inconvenient, unsafe, and very poor experience. Only positive was the customer service at the location was decent and not horrible.

Trevor Stiff 
Rating:
2.0

The gentleman that checked out and in the equipment made us hookup the trailer to the truck and then park the trailer and truck for him. This is something we've never experienced before at other locations.

Rachel De Guzman 
Rating:
1.0

The pick up location was in an economically depressed area. There were numerous indigent people loitering in the area. The clerk who checked me out was not helpful and did not walk me to the vehicle. I felt unsafe the entire time I was there and honestly was concerned about opening the truck bay area when I arrived at my son’s apartment for fear I would find homeless people inside.

Theresa Shamaa 
Rating:
5.0

Customer did not leave a comment.

James Scott 
Rating:
5.0

It would be nice if you include straps or ropes. Just a suggestion.

Sergio Araque 
Rating:
3.0

Did not receive the dolly that was ordered.

STEPHANIE TATE 
Rating:
1.0

There was a check engine light, the Cala converter was cut off so the thing sounds like a jet engine I felt a completely unsafe through the whole time I really would like a refund thank you

Aaron Combs 
Rating:
5.0

The attendant at the register was the key to this experience. He was ready for me, even though I was late. He had everything prepared and was very helpful and patient. The only criticism I have is that there was a lot of animal hair in the cab. My spouse is allergic to animal hair and dander. It would have been better if someone had vacuumed that.

James Zachary 
Rating:
5.0

Customer did not leave a comment.

Janie Hobbs 
Rating:
4.0

Customer did not leave a comment.

Mallareddy Purram 
Rating:
5.0

Customer did not leave a comment.

Angel Reyes 
Rating:
1.0

There was a leak somewhere on the truck and all my stuff got wet.

XAVIER SCHIPANI 
Rating:
3.0

Customer did not leave a comment.

Tyler Stucki 
Rating:
5.0

All was great. The guys who worked at the store were nice, friendly and quick. The truck was clean, had a full tank of gas and drove well. Returning was also easy. Plus, uber-convenient to hopping on 183 from this location. For those reviewers who complained about the location and called it sketchy. Please.....

Kimberly Wilson 
Rating:
2.0

Customer did not leave a comment.

Tonya Miller 
Rating:
1.0

Sketchy area especially for a woman with a small child.

Jenna Chittum 
Rating:
5.0

The store clerk was very nice and help me. I will recommend using this location.5 Star for services.

REHAN SIDDIQUI 
Rating:
5.0

Customer did not leave a comment.

Bryan Wilson 
Rating:
3.0

I stated no above, because the equipment was a bit dirty on inside and in back. Service was good enough. So net/net, not too bad.

Stephen Maher 
Rating:
5.0

Customer did not leave a comment.

ANNABELLA DAVIS 
Rating:
2.0

Customer did not leave a comment.

Eriki Rogers 
Rating:
1.0

Customer did not leave a comment.

Uday Kumar Reddy Gangula 
Rating:
3.0

Just not inviting or we’ll run.

Brandeline Lobato 
Rating:
4.0

Customer did not leave a comment.

Tana Teichman 
Rating:
5.0

This location is in a small corner store/ shady area at night so come in daytime, however the employee here was awesome!!! He was leaps and bounds above the employees at the UT I35 airport location: those guys were the worst, I’ll never go back there! My experience there was too much to type here. I was lied to a couple times and dismissed, discouraged from trying to get a truck that same day. Which I did get at the blue diamond a couple miles away for my needs!

Isaac Campos 
Rating:
3.0

Customer did not leave a comment.

Antonio Sanchez 
Rating:
5.0

Customer did not leave a comment.

Andrew Thoss 
Rating:
5.0

Customer did not leave a comment.

Valice Powell 
Rating:
5.0

Customer did not leave a comment.

James Vazhavilla 
Rating:
5.0

Nice man checked the truck in. The location was less than par.

Diana Davison 
Rating:
3.0

Customer did not leave a comment.

Justin Montemayor 
Rating:
1.0

Customer did not leave a comment.

Greg Bondy 
Rating:
1.0

Very Shady location. Feels like you are going to get mugged anytime

Divyang Gupta 
Rating:
1.0

The employee did not help me unhitch the uhaul trailer. They pointed on a screen and said that I should just park it close enough to a certain trailer. No one was even outside watching me unhitching.

Matthew Torres 
No reviews have been submitted for this location.

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