Comentarios de los clientes para Blue Diamond Inc

Great Service very professional

This truck switch if fully inside the ignition switch the twisting to run the engine on does not work, one has to pull it a bit out to get it working . A note must be placed inside to inform the driver.

I used the truck for 4 hours. When return the key they would not give me a receipt. I had to go get my dad for them to give me a receipt... this took 30mins of them just sitting in the truck looking at gas meter. We finally get inside take them another 30mins to get me a receipt. I was over charged for after hours fee when the truck was used and returned during business hours then was charged for insurance when I said no insurance . When asked about The charges no explanation given oh I pressed the wrong button and was told I would be refunded. Still haven't been refunded. Will not recommend this location to anyone

inside a convenience store in a sketchy neighborhood

This is the second time on a month we have used this location. Unlike a nearby location, they honor a paid reservation and seem to care about your business. The UT location left us in the lurch with a paid reservation, a lot full of trailers, telling us they were reserved and our reserved trailer was not returned? We will always come back to this location.

The person who connected the trailer didn't know how and, when I'm driving Down the road the trailer came off. Most scary experience. No damages occurred but it should be safety check that they should perform, for the safety of your customers.

They did not have the parts to hook trailer up to car lights which means they are sending customers out to drive illegally. They also didn't have the packing boxes that showed as an option to purchase online. We had to go to a different location to get what we needed. Would never go back here, ever.

the drop off location refused to accept the truck - saying it is needed at a different location and I have to take it there. it was about 7 miles away. when i got there, they told me i was over the mileage limit and made me pay for the 5 miles extra. so, i had to deliver the truck where its needed which put me over the mileage limit, then I had to pay for the mileage. what a scam!

People in store didnt speak english, couldnt provide proper instructions. Online booking took 30 minutes to activate even after express check in.

Location was just average and the Blue Diamond Mart was more like a gas station/ food mart. The rental truck was clean (ish), but smelled of smoke and was obviously not wiped out after to the last use. The manager prompted us to just go around back of the store and pull the truck up front while he brought out the pads/dollys. Although this was normal, the truck was parked so close to the store there was no way to tell if I was going to hit the store, so guidance would have been nice since it was parked in a tricky spot. It was an okay experience, but I prefer not to see people licking cocaine off their fingers in front of the place I am picking up my rental truck.

Fast and helpful customer service. Took care of me really well.

Better signage about how to find the desk, better communication, better customer service. I received my rental 50 minutes after my reservation had started because of all of the issues above.

Thank you Sam, In these COVID times, you made it work for me. You made a difference, you trusted. My profound thanks to you. Allen Pfeiffer Austin TX

They were missing the furniture dolly that I reserved... disappointing but they managed to refund my reservation for that portion of the rental.Friendly staff.

My car scratched up and there are paint marks on it, seems like it was hit in the parking lot while I was away with the truck. Pictures of the truck were very old and didn't look like the actual truck I rented. The cost was more then expected.

Truck wasn't that clean, slow service

I ordered a trolley and they did not provide one. This resulted in an expensive piece of furniture breaking as we tried to manoeuvre it by hand.

The employees were helpful and kind, and the U-Haul was in great condition, but the neighborhood was rough and intimidating.

The proprietor of the Diamond Food Mart convenience store that operates this U-Haul rental is named Sam and he was very courteous and friendly and helpful! He was a real joy to meet.

I was supposed to pick up 1 mike from my apartment but instead had to drive further away to an area that was unfamiliar to me

There's absolutely no signage as to where anything is! I only knew where to park or that I was even at the right place since other trucks were behind this gas station. There was no way to know where to take key to, no drop box, nothing! I walked into the store, asked the clerk about returning the key, he just nodded his head, went to the back to tell someone, they answered, but then he motioned for me to give him the keys, which I was skeptical of since there was not any clear verbal or written communication. The online drop off was helpful, though It was never communicated to me to return uhaul with same amount of gas, not even in their youtube video, resulting in an extra stop.

I was illegally charged for extra two day rental after dropping vehicle off the same day I rented. The location is in a very rough neighborhood & the homeless people follow you watching your every move. We left the key inside truck due to no instructions given& was charged extra days

The check out person had no idea how to use the Uhaul computer system and ended up giving me the wrong vehicle after fumbling around for 44 minutes. I did not get a confirmation text telling me to take pictures of my vehicle until 3.5 hours after I left.

The guy was rude and told me that uhaul was a side business, he told me if you are on rush you can go to another place. After all of this inconvenient they charged me 20 dollars for moving pads that I never used and he never gave me. I went to the store and told him about charging for something he did not give and he just text some guy and told they will give my money back in 3 days. I called uhaul to complain about it .because I did not believe that guy anymore.

Checked out a 20' online, went to the location and the cashier stated they never have 20' at that location. Was never contacted by a U-Haul rep like the site said it would.

Not a full service uhaul business but a sketchy convenience store in a bad part of town and exactly not where I had requested pickup. I was surprised it was not a uhaul store, which I needed so I could buy needed moving supplies. Nor was the site the closest uhaul shop or even one of the more convenient sites that I requested. I flew from out of state to move with two other adults and cancelled a cheaper Penske reservation because uhaul supposedly had a truck with “3 seats comfortable for 3 adults” but it was not as described - 2 adults at best with a small middle seat for a child but without cross-body seat belt. No cruise control for cross country travel. No receipt, had to fill out my emergency info on a blank piece of paper with anpink (!) ball point pen at the pick up location! The real issues were poor customer service on the reservation end. I have used uhaul on several past occasions, I am very disappointed with the new poor level of customer service and inability to answer basic questions about the rental truck, coordinate rental even with advance notice or give me specs and answer questions. and provide paperwork and documentation upon request.

Great experience! Loved being able to do everything online!

Yes, you included the insurance coverage when I decline and I was charged $28 extra. This is the last time I use your business.

Horribile! This is the third time I have requested a specific drop-off location and was told to go to another location or pay a relocation fee. Not pleased at all.

They said that the tank was full when I picked it up, which it was not. It was half full and I took a photo to prove it to the guy. I filled it back up after the move and before the return to half full, again I told the guy this. He said no problem, but went ahead and charged me nearly $70 (!!!!) for the half tank of gas. I had also ordered moving blankets, which they did not have when I came to pick up the truck so I had no way of protecting my furniture. The location was GHETTO as all hell. I was asked for change maybe five times and did not feel safe to say the least. I'll never get a U-Haul from this location ever ever ever again and I'll be calling to dispute these erroneous charges.

It was hard to find. Not enough signs. The uhaul I got didn't have a full tank either.

This location was not where I asked for ; almost 30 min from to the nearest location (which was less than 10 mins away) . Very busy and took over 15 mins to get service. Then I get charged for being over the mileage!!!!!

Be sure there are dollies available! I had to rent from a separate location and only in town.

The guy was not helpful. Had to figure out which truck was mine, had to move several trailers to get to the one I rented. Figured out how to load a truck on the trailer myself then drove off and waved goodbye while he was on a smoke break. Not a great start to a 1,500 mile treck. Other than that I loved my rig and the leaky cab.

This was a totally inappropriate site for me to drop off. It was just a convenience store. Very far away and there were many more locations a lot closer to the zip code I gave.

This location is based out of a corner store it. There was a significant time delay since the individual had to take care of those customers first. Waited over 20 minutes for something that is supposed to take 5 minutes.

Unsafe area, was approached by several beggars and harassed upon arrival. It's a convenience store and clerk left our check in to serve other customers. I had to complete most of the data entry and then argued about payment (I prepaid). Had to go to back room and get blankets and haul to truck. Very difficult to get truck out of space with no help from anyone. Bad all around.

Need better signs. This place is inside a convenient store. If there weren't hauls outside there would be no way of knowing. There is only a small sticker on the door, next to Bud Light neons, and Monster Energy drink stickers. Also, had other people coming in to buy sodas and chips while I was being checked out.

Staff not friendly or helpful.

I'm really unhappy. This was a convenience store and whenever a line developed the clerk made the uhaul customer stand aside and so they could serve all the store customers. This took up 30 minutes of my uhaul reservation. Then they didn't have the dolly I requested over a week ok. This took more phone calls and calling around and then me driving around to get one. All in all an hour and a half of my reservation was eaten up putting me behind schedule. Then dropping off took 45 minutes because again even though I was there first I had to stand aside so everyone could buy their convenience store purchases. Uhaul had the nerve to charge me for being over time when that was entirely their fault. Not only do I not recommend this location, I don't recommend uhaul. I will be using another company if I move again after this garage experinece.

Location was at a convenience store. The gentleman didn't come out to help me considering I'm a woman instead a street peddler helped me and pushed it back with the other trailers. The gentleman gave me receipt and I left. I don't know if he even went outside to see if it was there. The only thing that I liked was that I was able to drop it off late.

Person handling rental was alone and had to serve convenience store customers as well......took a longer time due to this

Auto transport wasn't hooked up correctly; auto transport chains completely rusted; surprise charge of $260 which agent could not explain. I agreed to pay half to keep it moving; seatbelt latch broken. Homeless man came to help agent and I install auto transport because he was concerned that we didn't know what we were doing. He was right; paid for 20 blankets and a dolly which weren't in the truck.

Give them better space To park the trucks

There was no lock box to drop off keys. I went in store and the only employee in there had no idea. I ended up locking the key in the truck. I hope I dont end up getting charged something..

Excellent service. I will back.

This was a parking area next to a bodega. I could not find the key drop off box, so I gave the key to the person behind the counter.

The return experience was horrible. The sales associate didn't speak very good English. It was after hours but we looked for a 24 hr drop location & this is where they sent us

Long wait

Excellent customer service

This location was excellent and the associate was kind and helpful.

Mark and Sam were very helpful but the location should have driven the truck to the requested location. My husband and I showed up at Manor Lube, the location on the reservation, at the agreed upon time only to find out the truck wasn't there and I hadn't been notified of the actual location of the truck which meant we had to pick it up at a later time because I had taken a scheduled break from work. When we did arrive later that day at Diamond, my appointment had been cancelled so it took a long time to get the appointment back into the computer. Very very poor experience!