El cliente no dejó un comentario.John O.
Customer Reviews for Blue Diamond Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner was helpful getting me hooked up to the trailer and verifying lights were working. This location is near home and I was in and out in a jiffy.Jake K.
As soon as I parked, I had a lady come up to my truck asking for money. It's ran out of a small gas station that looks like you better watch your back. Only one trailer was available. I don't think they should have this place for uhaul rentalValerie M.
El cliente no dejó un comentario.Ahmad R.
This was a convenience store with one employee. He was not even able to come and hook it up. Only did paperwork on computer and left me to figure it out.James L.
The person at the register wasn't customer service friendly at all.Briggitte G.
El cliente no dejó un comentario.Katrina S.
El cliente no dejó un comentario.byron L.
This is for the original pickup location not Blue Diamond. My reservation was changed a day before because my selected location did not have the equipment i reserved. The new location i was given for pickup did not have any trucks available and no one present to talk to. The day of my move I had to settle for a smaller truck that was further away, so a 3 hour move turned into a 10 hour move requiring two trips.Michael B.
Drop off location was in a bad part of town and hard to get to. The location was not well marked and clerk was not interested in helping much.Lana S.
El cliente no dejó un comentario.Landers W.
One of the tires on the trailer had low tread and ended up blowing out on the road. It took 3 hours to get it replaced. I had the person at uhaul help secure the car to the trailer since I had never done the before, when I turned the trailer in in Denver they were shocked that the person did not secure the car with the chains. Basically it was an extremely unsafe and potentially dangerous situation. I would like to have someone call me to discuss. 303-324-5744. JimJames D.
El cliente no dejó un comentario.Grace H.
The store is a small convenience store that does not appear to be a uhaul at all. The area is not safe feeling and while I was there several aggressive and antagonistic people came in and were yelling about purchases of cigarettes and other items - totally unrelated to uhaul services. It was just a weird and off brand experience and was not great.Joshua C.
El cliente no dejó un comentario.Aidan M.
Trailer was given to me with a faulty safety latch for the hitch. While I was on the highway the trailer came off the hitch and the trailer started fishtailing. Almost crashed. Roadside assistance had to change the safety latch ... Horrible experienceMarlon C.
El cliente no dejó un comentario.Abigail T.
El cliente no dejó un comentario.Beth S.
El cliente no dejó un comentario.Jimmy P.
Service was shady. Truck was not swept.Lisa L.
Awful service. Never again.Sandra B.
I dropped after hours, so no one was there. But the location was nicely organized for me to back my trailer in.DESTINEE W.
Was charged more for 5 extra hours than 24 hour rental. Attendant lazy and refused to go outside to check truck. Items from last renter in truck and truck received on 1/4 tank. Will be cancelling my futher reservation.Traay J.
Not a safe area and approached by homeless man that said he worked there helping people drop off Uhaul.LARRY B.
The person at the counter was helpful and able to get the truck checked in appropriately. I did not feel safe at the location, but was unable to do a 24/7 drop off at any other location. Unsure why since I've done it before.VICTORIA S.
El cliente no dejó un comentario.Kevin - Toan T.
El cliente no dejó un comentario.JOHNSON S.
El cliente no dejó un comentario.Chang L.
This was the scariest experience. It's at a gas station where i did not feel safe at all to the point I had a panic attack. We were interrupted service to help other customers so they could buy lotto tickets and cigarettes in the middle of our transaction. DO NOT GO HERE.Rhonda M.
The hand truck was broken and dirty,...but the bigger issue was U-Haul calling the day before to tell us that the 26ft truck we had reserved really was not reserved and we would have to drive two hours to get one. Now we have to rent a second truck to make this move work. HORRIBLY DISAPPOINTED with U-Haul. They did NOTHING to help us. They were in CYA mode.Greg M.
Tell them to not go alone under any circumstances and let them know to brush up on how to load up and secure equipment as the convenience store clerks renting U-Haul equipment as a hussle, are of no use. Make sure your equipment is functional and in working order before you rent it. And don't have Frank call and tell me how it's all my responsibility and he's not going to do anything about it because he doesn't have a picture. He set a bad tone at first contact.MARK Y.
Feels like I got overchargedALEXANDER B.
El cliente no dejó un comentario.Alexander A.
Excellent customer service and super clea equipment.Lisa T.
El cliente no dejó un comentario.William G.
El cliente no dejó un comentario.Christian A.
El cliente no dejó un comentario.laura R.
El cliente no dejó un comentario.RYAN B.
Undesirable location- scary. Clerk spoke minimal English. Thankfully, other store employee was helpful.David T.
El cliente no dejó un comentario.Stephen F.
Drop off was a nightmare followed by a phone call from the drop off location mgr.CANITA P.
You're not asking the right questions. This location was my third attempt to return the trailer. The first two refused, citing insufficient room, so I drove all over Austin. This location refused, until I walked him out to the yard and convinced him we could placed the trailer in an out-of-the-way location. I'm grateful he finally agreed, but I was initially turned away to a forth location.Russell M.
El cliente no dejó un comentario.Vincent M.
El cliente no dejó un comentario.JOSEPH M.
It was the only place in Austin opened when we needed to drop it off. It was in a very sketchy neighborhood. The uhaul was in a convenience store that had numerous homeless people inside and outside the store begging for money. As a woman I was very scared. Maybe during UT move in and out weekends UHaul stores need to stay open later.Jim H.
The equipment seemed well maintained (I drove it 700+ miles with no problems), but the interior cab had trash in it, including garbage in the door pockets, dog (or maybe cat) food strewn about, and a dirty animal feeding bowl. Otherwise, the vehicle was fine.COBY C.
Nice quick and easyLaura R.
El cliente no dejó un comentario.Nigel F.
Very rude customer service. Took a long time to check me in, had me wait while they served other customers who came in after me. Charged me for gas even though I filled up the truck.UWANNA A.
El cliente no dejó un comentario.Miklos M.
I was supplied blankets which I did not ask for or use and was charged for them despite telling the receiving associate that I did not request them on my reservation.Shelly A.
El cliente no dejó un comentario.CHRISTOPHER S.
Great location. Quick and easy check out.Laura R.
El cliente no dejó un comentario.Mohamad K.
A U-HAUL rental in a gas station convenience store is not an ideal experience for customers of either the U-HAUL service or the convenience store. When I arrived, the only staff person was having internet issues and was unable to process my reservation using the computer. He and I both attempt to provide payment using the U-HAUL website (he on the official vendor site, me on the customer website), but ultimately the staff person decided to provide me with the trailer and call me later to collect payment when the internet was working again. The staff person then closed the convenience store to help get me hooked up to the trailer. The taillights were not working correctly on either of the 2 available trailers, so we ultimately just decided to use the one that had more lights working (brake & left turn signal, with right turn signal not triggering) so that we could get me going. The rental itself was fine, but upon returning the trailer to the store, the (different) staff person asked for a picture of the trailer, which I had difficulty interpreting. He ultimately followed me outside and took the picture himself, and then told me that I needed to unhook the trailer. Because I didn't hook the trailer up in the first place, I wasn't comfortable unhooking it, and after arguing with me about it for several minutes, the staff person final unhooked the trailer. Overall, it was a frustrating experience for a trailer that wasn't fully functioning. I've always had a good experience with U-HAUL, but I would encourage you to reevaluate this location.Shelly J.
Stop spamming your customers with requests to move other items. Check the equipment before renting it out. My windshield wiper broke 10min into a heavy rainstorm and put my safety in jeopardy. Further, Uhaul changed my reservation at the last second to this location so I was unable to purchase the items that I needed (mattress cover, lock). I had to pay more money to ride share to a new location to get what I needed. Uhaul clearly puts its own interests over that of its customers.Michael P.
El cliente no dejó un comentario.Rochelle H.
The truck was fine, but this site is not just a Uhaul center. It is a small convenience store and the clerk was late opening, then was busy taking care of store customers before he could take care of my Uhaul businessStephen C.
El cliente no dejó un comentario.Gregorio T.
Staff was clueless on rental. Even with paying everything online and checking in ahead of time, still took 45 minutes to obtain trailer. Return was even worse. Took over one hour to return unit. Location is a corner store that offers Uhaul services/products, therfore routine corner store customers take precden8.Richard K.
Why did they charge me 62 dollars when I got the truck and then charge another 67 dollars upon return for a 67 dollar receipt??? On top of the gas I paid I could've hired a moving company.William T.
The gas was not at 1/2 tank when we picked up the U-Haul. It was at 1/4 tank.Ryan F.
The guy didnt wamt to check the truck...he told me he will do it later. Made it feel sketchy, so I took the keys back and did mobile return.SNEHAL MAHESH KU B.
Several people in the store were not wearing masks, even though there was a sign outside saying masks were required. The mobile app did not work and the store did not have a wifi, so it was impossible to rectify. It required entering the store with the maskless customers.DANIEL R.
El cliente no dejó un comentario.Lucas S.
For an after-hours drop off, it seemed to be an extremely unsafe part of town. Would have driven further for a safer location. While the online instructions were quite clear, the lack of Uhaul knowledge at the location was alarming. May never use Uhaul again because of this drop off.TYLER JORDAN D.
Dropped off in Austin, tx area, used maps to locate closest drop off place, no idea how to compare to any other place. Was very glad to use u-haul trailer for purpose.Mark R.
El cliente no dejó un comentario.Patrick H.
El cliente no dejó un comentario.Syeda A.
El cliente no dejó un comentario.Alfred R.
El cliente no dejó un comentario.MICHAEL G.
It took me a minute to understand that the Uhaul â€œofficeâ€ was Inside the convenience store. Once I went inside, I did not see a Uhaul counter or any clear signage. In the end, the clerk was very helpful.HAROLD R.
1) The truck was UNSAFE! Putting the vehicle in reverse requires several attempts (It was still drivable, and I didn't have time to report this at the p/u location; but I reported it at the d/o location.) 2) The truck was NOT clean; so I'm not sure how it could have been sanitized. There was visible filth/debris (e.g., sesame seed shells throughout, etc.) as well as latent filth (e.g., everywhere I wiped (with my own disinfectant wipes was soiled). The pickup was changed from a location I was comfortable with to one in a seedy neighborhood, and I did not receive a call the night before. Moreover, the check-in was complicated because although I completed all the information online, the clerk was still asking for additional information â€" VERY UNCOMFORTABLE for me!Cheryl P.
El cliente no dejó un comentario.John Z.
El cliente no dejó un comentario.PATRICIA B.
El cliente no dejó un comentario.Poni U.
Great Service very professionalWilliam F.
This truck switch if fully inside the ignition switch the twisting to run the engine on does not work, one has to pull it a bit out to get it working . A note must be placed inside to inform the driver.Mohamad K.
I used the truck for 4 hours. When return the key they would not give me a receipt. I had to go get my dad for them to give me a receipt... this took 30mins of them just sitting in the truck looking at gas meter. We finally get inside take them another 30mins to get me a receipt. I was over charged for after hours fee when the truck was used and returned during business hours then was charged for insurance when I said no insurance . When asked about The charges no explanation given oh I pressed the wrong button and was told I would be refunded. Still haven't been refunded. Will not recommend this location to anyonegail H.
inside a convenience store in a sketchy neighborhoodSondra D.
El cliente no dejó un comentario.Sedonia P.
El cliente no dejó un comentario.laura R.
El cliente no dejó un comentario.tc H.
El cliente no dejó un comentario.EVANGELINE W.
El cliente no dejó un comentario.Erin J.
This is the second time on a month we have used this location. Unlike a nearby location, they honor a paid reservation and seem to care about your business. The UT location left us in the lurch with a paid reservation, a lot full of trailers, telling us they were reserved and our reserved trailer was not returned? We will always come back to this location.Donald L.
The person who connected the trailer didn't know how and, when I'm driving Down the road the trailer came off. Most scary experience. No damages occurred but it should be safety check that they should perform, for the safety of your customers.Deborah J.
El cliente no dejó un comentario.Suzanne P.
They did not have the parts to hook trailer up to car lights which means they are sending customers out to drive illegally. They also didn't have the packing boxes that showed as an option to purchase online. We had to go to a different location to get what we needed. Would never go back here, ever.Ally J.
the drop off location refused to accept the truck - saying it is needed at a different location and I have to take it there. it was about 7 miles away. when i got there, they told me i was over the mileage limit and made me pay for the 5 miles extra. so, i had to deliver the truck where its needed which put me over the mileage limit, then I had to pay for the mileage. what a scam!Sammy H.
People in store didnt speak english, couldnt provide proper instructions. Online booking took 30 minutes to activate even after express check in.Armam A.
Location was just average and the Blue Diamond Mart was more like a gas station/ food mart. The rental truck was clean (ish), but smelled of smoke and was obviously not wiped out after to the last use. The manager prompted us to just go around back of the store and pull the truck up front while he brought out the pads/dollys. Although this was normal, the truck was parked so close to the store there was no way to tell if I was going to hit the store, so guidance would have been nice since it was parked in a tricky spot. It was an okay experience, but I prefer not to see people licking cocaine off their fingers in front of the place I am picking up my rental truck.Siaosi F.
El cliente no dejó un comentario.DENA T.
El cliente no dejó un comentario.Hector C.
Fast and helpful customer service. Took care of me really well.Chad W.
Better signage about how to find the desk, better communication, better customer service. I received my rental 50 minutes after my reservation had started because of all of the issues above.Audrey D.
El cliente no dejó un comentario.Brandon K.
Thank you Sam, In these COVID times, you made it work for me. You made a difference, you trusted. My profound thanks to you. Allen Pfeiffer Austin TXAL P.
El cliente no dejó un comentario.david l C.