El cliente no dejó un comentario.CAMILLE K.
Customer Reviews for Blue Box Shipment
(Distribuidor de U-Haul del vecindario)
Thousand Oaks, CA 91362
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: 10 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The vehicle was filthy and the windows were so dirty that it was difficult to see out of them when the sun was shining on them. The parking brake release lever was nearly completely pulled out of the dashboard. It was operational however. The rest of the van seemed to be in good working order.Douglas T.
El cliente no dejó un comentario.JOHN B.
The equipment was clean & in good order. The staff was friendly & efficient. But this store is in a strip mall with a very small & tight parking lot. We will probably pick an easier u-haul location next time.LAWRENCE M.
El cliente no dejó un comentario.SAID E.
El cliente no dejó un comentario.Kristine L.
Ali was very accommodating and professional!SCOTT M.
El cliente no dejó un comentario.MARCBRIAN M.
El cliente no dejó un comentario.Robert R.
We will definitely use this uhaul location again. Everything flowed â€˜by and they were professional and nice. We will be calling them to reserve a truck/van sooner rather than later! Thank you !LYNN W.
El cliente no dejó un comentario.Nicole B.
When I ordered the truck over the phone I asked for a 15 foot but I received a 10 foot fortunately it worked out. But it could've been a mess.RONALD Z.
Nice people. Quick checkin and checkout. Accurate invoice.JULIE LYNN F.
El cliente no dejó un comentario.ERIC W.
Max and his team are awesome. Very polite and courteous. Great place for all your moving needs. Shane.SHANE S.
It was a very easy experience from start to finish. Online scheduling, pick up and drop off all went smoothly. Definitely recommend!MICHELLE K.
Very friendly and helpful , professional staff!ARDALON T.
El cliente no dejó un comentario.CHRISTINA W.
El cliente no dejó un comentario.ARA B.
Can't think of a thing! Very pleased with the experience, thank you!JANET B.
El cliente no dejó un comentario.MARIANA M.
I would NOT recommend this location. My time frame was 1 to 5. I was only moving one chair locally so I didn't need the full 4 hours, so I went at 2 and when I got there the gentleman had already left me 2 messages (not pleasant and sort of frightening) saying that I wasn't there and he was leaving. When I called him back he said I was late and that he had already left. but he would come back, and when I got there he started to berate me, if I had not been with a male companion I would have left. I was able to get my rental, but then he said I couldn't pay cash, like it says on the website, because he would not be there at drop off. He said he had my card from the reservation and that's what he would charge. I have rented from many different locations, but this one was the worst I have ever been to with horrible customer service. I was even nervous to post this thinking he might retaliate and charge my card more! But people need to know not to go here.KIM S.
I paid $100 to rent a Uhaul for 4 hours. It would have been much less $ to rent from Home Depot.GENE K.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.ROBIN M.
Couldn't get the return function of the mobile app to work. Fortunately, the franchise was open when I returned the vehicle and the franchisee processed the return.Steve G.
El cliente no dejó un comentario.ALI K.
El cliente no dejó un comentario.Tom H.
El cliente no dejó un comentario.ROBIN C.
El cliente no dejó un comentario.Joseph L.
Uhaul was awful. This location was great. Uhaul called 30 minutes before our reservation and said they didn't have the truck I reserved a just said they would call when one is available. My family was moving that day!!! We needed a moving truck. They only gave us a 10 ft truck when we wanted a 15 ft, so no ramp and we had to make multiple trips so more miles traveled and they ended up charging $1.19/mile instead of me our agreed term of 0.99/mile. Awful experience. Luckily the location we did get the truck from was very friendly and saved our day.JAMES V.
El cliente no dejó un comentario.ALI K.
I'm hoping this was only a fluke, but the van I rented was filthy on the outside and only had a 1/4 tank of gas in it when I picked it up. The small amount of fuel wasn't that big of a deal, but I was surprised at how dirty the van was as I've always had good luck with your vans being reasonably clean.THOMAS M.
The Vehicle windshield & mirrors was not clean to a level that it had safety concerns driving the vehicle after sundown. We had to stop and wipe the inside and out side of the driver side to make it safer. Please wash the vehicle exterior periodically.ARUN A.
Hard to find. No signage. Slow service even with online check in. Truck had other customers masks inside so clearly not cleaned.Jessica N.
El cliente no dejó un comentario.Brendan C.
Present and sell padlocks. The counter reps were the best, great people, very professional and pleasant. I wish they had asked me if I needed a padlock, I had to stop and buy one. They would have sold me one.ALFRED G.
Truck was very dirty, windows etc. I bought gas moved the needle to where I got it, still charged $11.00 not worth the head ache fighting...either have it full or not, anything in between is lazy...MICHAEL KEITH H.
I'm glad to help a small business - very nice service.GERRIT S.
El cliente no dejó un comentario.KERI P.
Friendly service, easy and quick transaction, new van.BRADY S.
Great prices!!! Friendly customer service.RENE A.
Very hard to locate since sinage is for a flower shop. Only u haul flag on Very busy corner. Told us to have it back by 1:30 bur had a reservation for someone else at 11am. Harassed by corporate office to bring it back with constant phone calls and texts.ROBIN B.
Everything was ready for me at pick with zero issues. I appreciated the friendly service.SUMMER D.
The mobile/online booking system is terrible. The idea is it is supposed to be more convenient... it's worse for the customer, and easier for the uhaul operator. It would have been MUCH easier to just walk in to the location rather than use the online experience.Russell F.
Excellent service, excellent pricing, followed safety protocols, and wasted no time. In addition, the location offers mailing services and fingerprinting services for DOD/ FBI/ sports & school approvals, as well as gift wrapping. It exceeded my expectations in every way. Gracias.KARIE R.
The owner was friendly and professional I could not have asked for a better person to help meRICHARD B.
El cliente no dejó un comentario.WILLIAM A.
Very good customer service and experience. I will use them again.Earl M.
El cliente no dejó un comentario.SERGIO M.
El cliente no dejó un comentario.VINCENTE G.
El cliente no dejó un comentario.ALI K.
Post uhaul sign in front.RICHARD N.
The location is a flower shop. The owner is rude. He checked me in and lied about fuel charges. I had to go back and dispute it and finally call regional manager. This location does not represent U-Haul's best interest. Its embarrassingJAY F.
Easy drop off - FriendlyRonald G.
El cliente no dejó un comentario.Jessica P.
Professional, very helpful check in. Location is a little hard to find and congested (on Sundays especially I'm told).ANDREW M.
El cliente no dejó un comentario.MUTUA K.
El cliente no dejó un comentario.Mark G.
Dropped off truck within a day but changed me for extra day Also not wearing mask at this locationBryce W.
I was relocated 3 different times to finally get the 15ft truck that I had requested for in advance. The second location, 40miles in the opposite away from my home and moving location, (28650 Canwood St, Agoura Hills, CA 9130) was by far the worst experience I have had with a U-Haul location. Not only did they say they had a truck for me and then didn't, they had horrible communications/customer service and failed to let me know that my truck pick-up was moved on the day of my moving. They claimed to have notified my, but they didn't. The only time I heard from them was when I called 3 days before my move date to confirm they had the truck for me which was not the case and I got movedAlex S.
There was a hole in the roof of the Uhaul and it was a rainy day. This was not disclosed to me before renting and all my belongings got soaked resulting in damages to my belongings. When I called the location they said they knew about it -I said all my stuff was getting wet and he laughed and brushed it off. He did not offer a new truck or a reimbursement.CHRISTINE P.
El cliente no dejó un comentario.TRACE T.
Owner was terrible. Don't trust himMIKE S.
El cliente no dejó un comentario.Hamid T.
can't think of anything.KATHLEEN R.
Max was super nice and they are such great people. Would rent here again if I need a truck!Julia H.
El cliente no dejó un comentario.Nermeen H.
could not initially find the shop its in a strip mall and is a florist, interior a mess lots of clutter not your typical uhaul locationStephen M.
El cliente no dejó un comentario.PETER S.
Offer more locations in the area the choices are limitedWARREN H.
Mike was the BEST!!lisa D.
El cliente no dejó un comentario.Steven W.
El cliente no dejó un comentario.Heston B.
El cliente no dejó un comentario.Rosendo O.
The owners of the business were very helpful and friendly. Unfortunately, there was no room for a U-Haul truck to be parked other than the regular parking spots in front of a strip mall.Kevin K.
El cliente no dejó un comentario.mary D.
El cliente no dejó un comentario.Laura P.
El cliente no dejó un comentario.JIE L.
El cliente no dejó un comentario.Christopher D.
Friendly service and easy in and out.Robert T.
Sometimes difficult to start the car, because the key does not turn easily. Otherwise, it was a great experience interacting with Max.Joseph G.
El cliente no dejó un comentario.Vinay S.
El cliente no dejó un comentario.MADISON M.
I was not charged correctly and did not receive a response when I contacted them about it. Uhaul also messed up my reservation. Bad all around.Michelle B.
El cliente no dejó un comentario.Jordon T.
El cliente no dejó un comentario.Mike R.
El cliente no dejó un comentario.Vijaysurya S.
I had nowhere to leave the keys and had to sit and wait for 30 minutes for customer service to help. The app is not helpful and frustrating. I was instructed to leave the key under the seat with the door unlocked. Overall extremely unhappy with U-Haul when I used to be very happy with your company before.Jessica A.
El cliente no dejó un comentario.SANDRA C.