Customer Reviews for Blue Angel Mini Storage
(U-Haul Neighborhood Dealer)

1,368 reviews

10281 Sorrento Rd   Pensacola, FL 32507

(850) 433-8910

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 433-8910

10281 Sorrento Rd
Pensacola, FL 32507

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Owner operator very personable and friendly and professional!

JOHN W. 
Rating:
5.0

The Lady who helped me was very nice and overall very pleasant to deal with

Edward K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
4.0

Did business with them before. Always clean and helpful.

Joseph M. 
Rating:
5.0

All I can go by is our experience and there was nothing to improve. Kristen was a joy to work with, the vehicle was spotless and in excellent working order, the location was easy to find and pick up/drop off smooth.

CHRISTINE S. 
Rating:
5.0

Staff very friendly and helpful.

Purdy P. 
Rating:
5.0

Kristen, at the Pensacola Florida location, is wonderful. She goes above and beyond with the customers and is super friendly!

LEIGH W. 
Rating:
5.0

Scott was great! He had a couple things going on and balanced it all will ease. The return was fast and easy.

Megan B. 
Rating:
5.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

Not a thing. All great.

Jordan H. 
Rating:
5.0

Friendly, helpful and offers many items in facility. Enjoyed working with the staff.

ROSE D. 
Rating:
5.0

Customer did not leave a comment.

Ernest M. 
Rating:
5.0

Friendly and helpful

JOHN A. 
Rating:
5.0

I was treated very well! They also helped me resolve a broken fuse for the turn lights. Highly recommend!

FRANCISCO B. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
4.0

The only thing is, if what we need is not available, Uhaul should not send you somewhere else to pickup what you need.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Keep Kristen there! Very friendly person; extremely helpful and caring. These days you don't find many people that go out of their way for you, but she does! That will keep people coming back and referring people to your location.

MARY R. 
Rating:
5.0

Excellent, friendly operation. We'll be back.

Michael F. 
Rating:
5.0

In speaking with agent told her we were new to area. She was very helpful with giving directions to a couple of places places we were looking for. She also to told about the upcoming "75th Blue Angels Homecoming Air Show event.

NATHANIEL M. 
Rating:
5.0

Kristin Stonebraker is an absolute gem and consummate professional. She is an customer service expert and must be promoted ahead of peers!!

RODERICK C. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R.  |  Overall Experience 
Rating:
4.0

Sometimes even U-Haul's corporate-level policies and poor customer service can't ruin an experience.

BRETT H. 
Rating:
1.0

Not charge the customer for eqp they did not receive…

Perry C. 
Rating:
5.0

Fast friendly service. The owners and staff are great and I would highly recommend this location.

ROSE D. 
Rating:
5.0

Quick diffident friendly helpful with drop off.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

Kristen was very friendly and helpful.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

I was very displeased with the 24/7 checkout. My order got messed up and would not let me associate my order with my account. Was on the phone with uhaul for hours to figure it out. Made me 4 hours late. Van was great just not happy with the online system.

John D. 
Rating:
5.0

The 6x9 open trailers do not have stands so they have to be picked up to be set on the hitch. I would recommend having stands for them to prevent back injuries.

TAEBRON S. 
Rating:
5.0

Customer did not leave a comment.

Ginger D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CARL M. 
Rating:
5.0

Uhaul was on 3/4 tank. Returned it that way and the next facility charged me because of it. Was told I had 3 days. Returned it on the correct day and was charged. So I don't know, maybe some way of communicating better with the next facility.

Bonita H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Everything went great, couldn't be better.

WILLIAM L. 
Rating:
4.0

Customer did not leave a comment.

THERESE B. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Super friendly and patient staff. A real pleasure doing business there!

Angelo P. 
Rating:
3.0

Customer did not leave a comment.

Doug D. 
Rating:
5.0

Service wonderful but property very small to operate equipment safely

KAY S. 
Rating:
5.0

They were full of smiles... you don't see that much in places. It was refreshing.

Pamela C. 
Rating:
4.0

I did not use the drop off location selected by UHaul. There was a drop off closer to my home. What UHaul needs to do is be more aware and sensitive to their customer rather than to their needs. If this presents an over load at a particular location, UHaul, and not the customer, should have the means to redistribute the inventory to other locations.

David H. 
Rating:
5.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Nothing

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

Kristen always takes exceptional care of me! Cannot ask for any better customer service! 5 Stars all the way!

THEODORE A. 
Rating:
5.0

Great customer service!

RODERICK P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Great Service

Dan C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
3.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
5.0

Great place,friendly and helpful quick and easy in and out

Dean G. 
Rating:
5.0

nothing. Great location very friendly helpful personel. Have used them several times always great sevice.

DONALD H. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Again, perfect - in and out in less than 15 minutes

Peter G. 
Rating:
5.0

Very friendly and accommodating staff. I've rented here several times and have been very pleased with the service and products.

MICHAEL M. 
Rating:
3.0

Checking out and returning the equipment using the app/website is garbage. Definitely will try my best to not use U-Haul again. Not the fault of the location though.

Jeremiah W. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Nothing! Service was excellent. Keep up the good work !!!!

ALFRED W. 
Rating:
1.0

I just dropped off at this location after hours. However, I did wakeup to a $2.15 charge from Uhaul for using less than 5 miles over. How petty can you be? SMH

Shanette F. 
Rating:
5.0

Make the automated check out quicker. Save the information when a person rented before and ask for an update if needed.

Brian H. 
Rating:
5.0

Kristen was the best!!! She was so kind and the rest of the staff was great also!!

TINA M. 
Rating:
3.0

Location was closed on my drop off date

GARY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

Personnel were friendly, courteous and helpful. Thanks for outstanding service.

CHRISTINE E. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
5.0

Open before 10 am

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Super easy check-in!

Eric C. 
Rating:
5.0

Blue Angel UHaul, Perdido Key, Prndacola,FL 32507 Kristan is a gem, an absolute treasure who reflects great credit on UHaul and on herself. Hers is an exemplary service operation where the “customer is always right” and treated like VIPs. She gets it all done with style, efficiency and economy. I travel from another state and pass tens of other UHaul dealers just to do business with Kristan.

RODERICK C. 
Rating:
5.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

ALLEN B. 
Rating:
5.0

You guys are the best in town. Good service and professional. Thanks

MARGARET H. 
Rating:
4.0

Have size ordered available. Although no more money was needed we certainly didnt need that large of a truck

Cathrina J. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Absolutely fantastic customer service!!

Tyron M. 
Rating:
5.0

Great customer service. Very helpful and courteous.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
5.0

The staff was exceptionally friendly & helpful, the selection of trucks was there which made a huge difference when I needed to upgrade at the last minute and overall these are really nice people offering excellent customer service. Highly recommend!!!

MARK L. 
Rating:
5.0

AJ does a fantastic job. I was impressed with his service and I will recommend this location to friends and work contacts.

DANIEL M. 
Rating:
3.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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