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Melissa Heger-Lemus
Customer Reviews for Bloomingdale Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I filled out info online and had a registration number, but when I went to pick up the truck, I had to give the guy all information again(he didn't want my registration number). He put me down for a whole day when I told him I'd asked for 4 hours(I used the truck for 2 hours). I told him I would put approximately 25 miles on the truck and actual use was less than that. I figured the charge for those miles plus the truck tax and other charge. I was billed for around $10 more than what I should have been. (I put 5 gallons of gas in the truck which brought the gauge to where it was supposed to be) It's only $10 more but a dollar is a dollar. When I returned the truck the guy didn't go over it with me, he just asked me to leave the key on the counter.
Clinton AlmondI had a hole in my gas tank and Hector from GHL ROADSIDE SERVICES, went above and beyond to fix the problem. Roadside assistance Customer support was excellent and Jonathan the field manager was excellent with reimbursements. I love also how everyone was checking on us every half hour to make sure we were ok
Theodore HowellMi experiencia aquí fue muy buena. Sinceramente genial el personal es muy amable y educado. Gracias
William GregorioThe service was amazing! The staff is great,. Friendly and funny. Made a bad day a little better
Donna BrownThe Assistant Manager who assisted me was very warm and friendly, and helpful throughout the entire process. It was a pleasure working with him and the van I rented was perfect for the job. Just an excellent overall experience.
Jay FeasterBryan went above and beyond in providing excellent service. I definitely will use this location for all my future moving needs.
John JohnstonAgent at location was extremely helpful with a great personality.
Diane FisherBetter customer service
Luis SalazarThis place is awesome. Great customer service, Go Grant & Bryan you guys rock!!!
Edward KogokThe online reservation was easy and the check in was almost as easy! All of the staff were very helpful, especially Bryan!
Amylee HornyakMr. Bryan Wolfe was friendly, courteous and helpful during the pickup process and just as efficient during the return.
Carlos MercadoVery professional and pleasant
omari harmonallieNothing. The agent at the front desk was knowledgeable and professional.
Ilir AdemiThe price was double at the end !! Extra charges for gas when i did add gas … jut not good at all
Farry CabreraHonestly way more than I'd ever expect out of a uhaul location. Guy was awesome. I mean. Normally I wouldn't leave a review at all but dude was the shit.
Dennis ReileyExcellent Customer service and great value. Diana is always extremely helpful and courteous. Highly recommended!
David ShenThe box truck is in need of an alignment and the brakes were horrible. Diana was very helpful during the check in process, and overall the service was good.
Veronica SchaubsThanks to Bryn for the help very cordial
Mario MananiChecking in and out was so easy and Im so happy I was able to move all my things. I definitely would recommend this location.
Destiny FernandezThe location was close to me and it was easy to rent a truck and return it.
Tami SchallerNothing to improve. The rep that greeted me was very friendly and great to interact with, and everything went smooth. I would highly recommend you guys
Anthony EvansGood attitude
Carlos Ernesto Mena EscobarAmazing people to work with!!
Denee TilsonAll staff, especially Diana were extremely courteous and helpful. Top notch customer service!
David Shenapp check-out for truck didn't work, had to go into office. Office staff were fantastic though.
Doug WilkinsonHonestly, one of the best customer service experiences I've ever had. Equipment was very well maintained.
Marybeth McCaskeyThe experience was fantastic.
Dan FazziniEverything was great.
Lisa DaileyDiane and Brian a great job!
Janae MontoyaAwesome customer service ! Don rocks !
Anthony AllairePlease update the uhaul website. This location doesn't have 24/7 services avaliable. I reserved for a 7am pick up received a conformation of my reservation. Only to find out I couldn't pickup truck till 930 am at this location. I had to spend and additional 130.00 for different movers to help. As my morning movers could not wait around.
GARY BYRDVery nice people, very helpful
Roberto Martinez RiveraOutstanding assistance from the team thank you
Frederick HarperThe staff is always so accommodating and friendly.
Gerald CaddellBryan is the best. He made everything seem so easy which everyone knows moving is anything but easy. He was polite, friendly, personable, professional, and overall a great guy. Great experience with Bryan.
Dewey NewgentFriendly staff, they made my rent a great and easy experience
christian garciaNothing
JAMES DRAKESSuper friendly and very helpful
dale wootonThey are so nice and helpful
Roberto Martinez RiveraFix your website so locations without "24/7" pickup do not allow booking. I booked a 6am to 6pm rental and when IO arrived the website wouldn't let me pickup until 10am when they opened. This caused a huge headache a delay to our move.
David BarnesDiana is great I was running a lil late due to rain & traffic. She waited and greeted me with a big smile. Great service!
Nancy RockerBryan runs a great operation! Above and beyond service!
BRANDON BOONEtruck ready when promised, return truck one day early. they adjusted the rate for me.
DAVID KEPLERThese guys made it very easy for me it was a quick in and out
RICHARD BUTLERIncredibly helpful and pleasant.
Tina GarrisExceptional customer service! The staff were very helpful and engaging- felt like they really wanted to ensure I was pleased with my rental and offered any assistance needed.
Robert CorlGreat experience
Janet FisherReally totally satisfied when total process!
Bruce ButlerBrian and Dianna were professional and personable. We were in an out with the truck in less than 15 minutes.
WILLIAM ScogginsThe person who helped us was excellent. He listened and was kind and knowledgeable. I would highly recommend this location.
Susan besseThe staff was very friendly and informative. The trailer I rented was waiting and ready to go when I got there. The gentleman in the office even came out and hook everything up for me. Very easy and smooth experience! Dropping off was even easier. Will definitely use this location again when I need to rent anything Uhaul!
Eddie BrittonA lot of my stuff was wet inside the truck in the compartment over the cab of truck.
Tamara SeguinBryan was very jovial, professional and made the process very easy. Most helpful. Thanks
Nereida MooreI thought the whole experience at this location was outstanding. The lady that help me was great and the whole experience flowed smoothly.
Kenneth Stills