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Christina B
Customer Reviews for Blooming Dales Florist & Tuxedo Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Van was not cleaned, but it didn't matter. Served the purpose of moving furniture. Everything else was great.
Raymond DThis place told me the gas was three quarters full but was only at a quarter of a tank When they checked the van out to me they enter mileage incorrectly, mileage was entered in as 19885 When the mileage was actually 19985 I returned the van at 20000 miles. I only drove for 15 miles but they charged me for 115 miles and the gas difference. Which I did not use a half a tank or drove an extra 100 miles. And they charged me. When I got there to the location. There was no employee inside the building. They were outside in the back with the backed door propped open smoking marijuana. The whole location smelled of it and the employee couldn’t even keep focus while trying to enter my information in the system which lead to her entering the information in wrong. After I dropped can off I notice the error in mileage. I called to location and talked to the most unprofessional employee. He was flipping out on me tell me I don’t know how to follow directions and he couldn’t do anything for me and complained about having to make a call to fix the error on there part. I tried to tell him if their employee wasn’t so stoned in the first place and did her job properly none of this would be going on in the first place Very unprofessional and rude. I would never recommend or ever use them again. Worst place and service I ever had in my life. I will definitely make sure to have this known. If this does actually reach someone. Maybe you can help resolve this issues with the over charges. I don’t have a problem with paying what I’m suppose to, not be over charges cause of their careless and unprofessionalism. Please and thank you. Feel free to reach out if you have any additional questions
Jonathan GAll good
Richard Pgreat location, friendly staff, easy to get in and out of
Blooming RExcellent customer service. Friendly efficient and clean
LYNN SGreat people great service
Blooming ROutstanding experience…thanks U-Haul!
George WNa
Steven FSimple transaction, trailer was in good condition and ready to go as advertised. Will be renting again from here soon.
David YA great experience. The entire rental transaction was exceptional. Thank you for great service!
MICHAELWIMMER AKeep on trucking, bro.
Patrick MBoth rear tires flat, no oil, had to buy two quatres, no wiper fluid. Could not use vehicle first day of rental. Have maintenance check vehicle before renting to customer. Picked up vehicle at 9am, tires replaced at 6:30pm. Lost a whole day rental. Absolutely worse rental experience I ever had. Roadside assistance personnel told me not to worry about tires, just check the pressure occasionally. Since I was driving 600 miles did that mean I should stop every 100 miles and check tire pressure? Will never rent from U-Haul again. Can't use curse words but I would if I could!
van jWhen will I receive the deposit money ?
Deserae DDrop off after hours. Convenient location. Spots well marked.
Michael DWhy do I fill out all the info online for me to ge there and they don’t have anything in the system? And I have to do things over agin. This isn’t the locations fault it’s the company’s fault.
Jonathan MClosed without telling the customer so we were unable to pick up the trailer.
Bianca RGREAT SERVICE GREAT PEOPLE
LYNN SLocation and organization of where the U-haul equipment was parked made maneuvering difficult and frustrating.
Shawn NPlease make sure the Equipment is ready for rental. The trailer I rented had one flat tire and one tire not inflated properly. I had to take time out of my day to get the trailer ready for use.
Curtis BLower the price of rental fees
Jack EI had to sweep out clogs of dirt and notice flower peddles from the previous customer that had used it. It was easy to sweep out. Notice cigarette smoke when I climb into the van. Otherwise, comfortable van to travel in and great on fuel mileage.
ruby bPick up was a disaster. Truck was there, but unable to sign into account due to misinformation from on U-Haul employee. After waiting on the phone for an additional 45 minutes a very kind young man walked us through the steps.
Evan Lexceptional service
LYNN Sexcellent service
LYNN SGreat experience
Alan PClean the inside of the truck, ours was loaded with dog hair and muddy footprints, no windshield washer fluid, check engine light on. i did call about the check engine light and was told its on in 90% of your trucks
Vincent CNothing. Customer service is excellent. Renting is a pleasure and super easy.
robert kOnly wish that there was not a 6 day charge when only needed 3 days
bryan aThis location was miles from our destination and was hard to find even with GPS and was not at all convenient.
Leonard BThe whole experience was great and very convenient.
Michael YThey made the whole process very easy!
Stephanie HI had no interaction with this company other than parking my truck in their lot.
Patrick MOwner of Bloomingdales Floral and Tuxedo was a gem. Very helpful and engaging.
Raymond SWhen picking up a trailer there should be someone ( a man) that is there as the trailer is extremely heavy
Paul SWe dropped off the truck and trailer and finalized the drop with photos, but when we went to drop the key, we saw a note with different instructions on where to drop the trailer and truck. We had to move them, but had already completed the drop-off in the app. Instructions should have been more clear in the app.
DavidWhite DExcellent customer service.
Larry PEasy pick up!
Dwayne FThe lady that waited on me was very nice and really helpful!
Eric CThe person working did not know where the truck was and it was parked in the very back of the store. They were very kind and amazing and even ran out to us to tell us about the mishap since we were at another truck.
Alexis MThe 5x9 open trailer with a ramp was perfect for what we needed. It was well maintained and pretty new. The location was convenient for us but I did have to hook it up myself. This was not an issue since I tow other things all the time. But if you do not tow, make sure to follow the instructions they give you with your rental agreement.
Michael Rnone
sigfred aLynn was very helpful. The experience was perfect!!
THOMAS TI didn't know that I needed to check the front door of the business for drop-off instructions (I was doing 24/7 drop-off and pick-up) and so I left the truck in the wrong spot. I would suggest updating the app so that it gives explicit instructions on how to return equipment at this location since they seem to be particular about where to leave different equipment items.
Robert KVery nice lady
tim kExcellent!
kristine mNo improvements to suggest. Everybody was very friendly, thorough, helpful and attentive. We would definitely recommend this U-Haul location to anyone.
Brian MFriendly,easy pickup. Your employee was excellent and helpful.
George BNothing - very good 2nd rental experience.
Ronald BStaff was polite, punctual as well ready to answer all of my questions.
Mark Dthis comment has nothing to do with the next customer, i personally was disappointed b/c i was moving from va. beach and was told b/c i had to pick up truck further away(in chesapeake) that i would be given extra mileage, then i was charged an extra $8.81 for over mileage, when i tried to talk to someone about it i was told that someone would get back to me to discuss what happened and no one has.
william jFriendly and informative help with the trailer rental.
Ronald BGreat facility. Always polite and quick
LYNN SI had no idea what to expect renting a U-Haul van from a florist/tuxedo rental place, but it was by far the easiest task I've accomplished in awhile. Bloomingdale's is awesome and Lynn is wonderful. Thanks for partnering with them!
Ashleigh E