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Luciano C
Customer Reviews for Blessed Towing 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location did not have someone present at time of pick up and we had to wait 20 minutes. This was my first U haul experience and I wouldn't do it again due to this experience.
William PTruck was clean ready and waiting. The guy who assisted us was prompt helpful and very knowledgeable. I would highly recommended this location. Great service.
Herbert WI think the lines of communication are good, you just have to call before picking up or drop off to make sure you do not have to wait to open yard for access
RICHARD PGiven the choice, I would never rent anywhere else. The staff is the most considerate and helpful I've ever worked with. They're the best.
Greg BThere was no one to deliver or receive the cargo van. No one pick up the listed phone number by the gate when dropping off van at the end of the rental. Very poor costumer service.
Michael DExtraordinario servicio al cliente
Mahendranauth rVehicle was not available at time of reservation, had to wait 1 hour for an employee to show up and get access to rental vehicle, rental vehicle had multiple maintenance warnings upon pickup and interior was full of trash from previous renter.
Dillon RAll good
Sally SRance was very accommodating.
Tracey FJust a lot in no where , no office , should be at a storage facility. Just a dirt yard difficult to get out and drive out of there difficult to find
carmine cFirst of all. This place is down a deserted road and impossible to find. Then I show up 15 minutes early only to find out the employee had already left and closed up shop. I called the number and I had to go walk through weeds to find a mailbox with the truck key in it. While on the phone the guy then proceeds to tell me at pick up that he does not have any of the extra equipment I ordered. Poor service and experience all around.
Jeanine LI was charged for a dolly and 12 furniture pads and never received them when I picked up the truck. I would like those items refunded on my receipt.
Joseph GI had a pleasant and easy experience.
Patricia PI did not receive my receipt. When I returned to rent another UHaul they had my information but had an incorrect email address so the original receipts (which I desperately need) were never sent to me. This was the Hempstead location. The Island Park location did not have an office and I almost left thinking that the location was incorrect.
LISA AServicio al cliente de excelencia. Easy to pickup and easy drop off. Customer support was very helpful and the truck was perfect! Just what I needed!
Ingrid CNo one was there and the gate was locked upon arrival on a Monday afternoon during business hours. Fortunately, there was a sign with a number I could call and someone arrived within 10 minutes.
Lauren PChance and Erik are exceptional employees. Great experience.
Michael FThis location was very convenient related to where my move was occurring, HOWEVER on the day of my truck rental when I came to pick up the truck at the scheduled reservation time I found the premises UNATTENDED and had to wait 30 minutes before I was able to leave with the truck - therefore the labor I hired for the day they arrived on-time and sat for 30+ minutes until I arrived (Late) with the truck they were to load. I therefore had to pay extra for my labor due to the truck not being available at the reserved time. Then again at the time I went to drop off the truck which was during regular business hours - NO ONE WAS ON THE PREMISES AGAIN. My suggestion to anyone using this facility is to allot for extra time for the pick up and drop off, and also to call ahead to the primary facility contact for them to be ready to handle the transfer of the truck vehicle.
Richard SWhen I phoned the location to make a reservation for a box truck I was advised that reservations could not be made over the phone and that I would have to do so online. I went to the website and made a reservation for the first available time slot which was 12:30. When I arrived at the location ( a chained lot in the middle of an industrial area) no one was present. After waiting 15 minutes I called the number on the sign posted and was told by the gentleman who answered the phone that " his guy" was just getting back from lunch and would be there momentarily. I waited another 15 minutes and phoned again to advise that no one had showed up and that it was now 30 minutes past my reservation time. The gentleman said that he didn't know why they gave me a reservation time at 12:30 since " his guy" takes lunch from 12:-00- 1:00. An individual namaed Eric showed up
Andrea SDrop off after hours but Lance was very helpful with drop off procedures for his location.
JENI DVery easy to work with and prompt
Padraic MThe drivers side visor was broken and impaired my vision the entire trip. I was forced to duct tape it to see during my drive. The check engine light was on from the beginning of my trip.l until the end. The van had a quarter tank of gas in it from the start of the rental when the agreement says it should be returned with 5/8 of a tank. The van itself sounded like it was going to break down at any moment and was not worth $327 of my money. Especially considering I returned the vehicle with more gas than when I picked it up, I should have gotten a credit back.
Matthew MTo be honest Sean made everything smooth I couldn't have asked if anything better. I read the reviews n the reviews that where 1star . I had none of those problems. He got gas ,mileage and someone was there minutes after I called n was done n had my receipt in minutes. Thanks because it was a stressful day. Made easier by your service.
Patrick KBe available for pick up and return. At least have a working phone and answer the phone when calling to pick up and return.
Andrea DThe location of pickup was fantastic!! Very accommodating, terrific communication!! I have actually rented to same vehicle from the same location for Nov 3 . Friday. Thank you
David LNothing the services was perfect vehicle was in great condition no problems very easy to pick up very easy to drop off excellent service
Edward DI have filed a complaint about this It felt unsafe, it was unclear where to drop the truck off and also where to put the keys. There was very limited signage and it was a very long harrowing ordeal. Please see case #4492474
MARCIAB AWaited 45 minutes to pick up and waited 15 minutes to drop off,nobody showed
Anthony CI do need an updated receipt and when I fill out the forms I declined the extra coverage. The check out and return are smooth and the people at this location are easy to deal with and very nice
Richard pNothing needed to improve. All good. Thanks to Rance and Erik.
Michael FApart from the 10' box truck I rented, I also placed an order for a half dozen furniture pads, which I paid for, and yet didn't receive at any point during my rental. Overall the experience was above average. The truck got surprisingly decent gas mileage, but the back of the truck was pretty dirty
Alexander PI was charged for supplies requested that were not available and I was supplied and charged soft supplies that were not requested. Very shoddy and sketchy location.
Timothy BGood customer service nice staff very well trained Thanks a lot for his fast respond
NIDAL HVery nice and helpful
Brenda BWorst experience I ever had, will never use uhaul again. Uhaul are criminals and should be ashamed of themselves.
ryan rI will def recommend! Certainly will rent from this establishment again ! Excellent service
Rhonda MHad to wait 30 min for someone to open the lot. I didn't know to call ahead. Also had to wait to drop it off.
Nicole CThey should either keep the gate unlocked or have a person staffed at the lot. My reservation time was 4PM, and as instructed by U-Haul, I arrived 10 minutes early. The gate was locked. I called the number on the facility's sign and a person promptly answered that someone would come in 2 minutes to unlock the gate. The gate wasn't unlocked until 4:25, effectively cutting into my reservation time by 30 minutes. I had also reserved a utility dolly, but the truck did not have one loaded. I had to drive to another u-haul rental dealer to pick up a utility dolly, which also wasted reservation time and gas to pick up. Otherwise, the truck functioned well and was clean.
Benjamin ERance was awesome! Excellent customer service!
hans sThey went out of their way for me. I was late to the drop off and didn't do the check in properly. By the time I returned less than 10 minutes later, they had already shown up and finished the check in process. Great service, I'd use them again.
Brian FMileage and gas didn't match paperwork . We took pics and told attendant, he said it was updated in system and nothing else was needed. I didn't know he should've sent updated contacts. Now I'm fighting w uhaul for being overcharged . This has been an awful experience
Jason Tgreat experience Rance a great guy and his people are outstanding.
Michael FPeople were very nice and accommodating!
Michael BThe inside of the car smelled like cigarettes, it wasn't properly clean. The one incharge didn't even know I had a booking. I had to wait 20 mins to get the truck and then 30mins to return it.
Josseline JThe provider at this location was extremely helpful in meeting our needs throughout the rental period. I will rent from him again when I need a van/truck.
Brian SThe trailer had a leak and our stuff got wet. Maintenance is important.
MICHAEL NNothing everything was perfect and went smoothly I will go to that location again even if I have to drive a long distance to it
EDWIN HThe 24/7 reservation is fabulous.
CA ANothing - Everything was great.
C AThe trailer was very very dirty inside and there was water on the floor. We had to sweep the floor then wash it down with water before we could load anything inside.
karen dI was told I could drop it off anywhere by the uhaul dealer. I had to bring it back 45 minutes from my destination
Kevin BThe guys couldn’t have been more helpful getting me hooked up
Steven HI had a great experience renting from this location. Truck was clean and ready on time. Check-in and check-out was quick and efficient. I will rent from them again in the near future.
Michael MGreat service. Truck was ready to go!
Glen M