Customer Reviews for Black River Kwik Stop
(Distribuidor de U-Haul del vecindario)

347 comentarios

360 River St   Springfield, VT 05156

(802) 886-1176

Horarios de la ubicación

  • Lun. - mar.: 8:30 a. m. - 4 p. m.
  • Mié.: 8:30 a. m. - 12 p. m.
  • Jue. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 8/4/2021: cerrado
  • 8/8/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(802) 886-1176

360 River St
Springfield, VT 05156

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 8:30 a. m. - 4 p. m.
  • Mié.: 8:30 a. m. - 12 p. m.
  • Jue. - vie.: 8:30 a. m. - 4 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: 8 a. m. - 11 a. m.
Horario especial
  • 8/4/2021: cerrado
  • 8/8/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Great equipment and people

Robert D. 
Clasificación:
2.0

El cliente no dejó un comentario.

GEORGE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMILLA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

I was called less than 24 hours prior to picking up my truck that it would only be available 11 miles away from our location. That would have meant an additional 22 miles of driving on an already stressful day. I ended up changing to a much larger truck to avoid this. Very disappointing since I reserved weeks in advance.

Kenneth N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heidi D. 
Clasificación:
4.0

I was scheduled to take trailer back to a different place. (In chester vt) got there it was closed. No one let me know not to go there. And give me a different location. Found out i could have drop off to a place two miles from where i was. Instead i had to drive 50 miles out of my way. Received no refund for bringing it back earlier then scheduled and for my inconvenience. Was not happy with not be informed of the drop off place beng closed and having to go out of my way.

Kellen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald B. 
Clasificación:
4.0

Keep the special long trip and one way rates. It makes renting from U-haul a no-brainer.

JOHN M. 
Clasificación:
5.0

Very professionally managed!

Karl V. 
Clasificación:
5.0

Scott, the owner of this facility was professional, explained things thoroughly. Went over the exterior of the vehicle, pointed out previous minor damage. As an antique dealer , i buy and sell estates, looking forward to renting future trucks. Michael j. Kamel Leisure Class Antiques

Michael K. 
Clasificación:
3.0

It was just really inconvenient to not have a service rep there in the middle of the afternoon. Also, not the locations fault by my app wasn't working properly and I ended up having to wait on hold with customer service for like and hour just to have them walk me through a very simple solution

Allison T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
5.0

I thought it was going to be a mobile pickup but he needed to see my license again and sign stuff. Took longer than I was expecting

Robert F. 
Clasificación:
5.0

Very easy and reliable location. Good professional staff no issues whatsoever.

Chris B. 
Clasificación:
4.0

Very easy transaction, everything went without any issues

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

winston D. 
Clasificación:
5.0

Scott was knowledgeable and professional. I would definitely use this location again if the need arises.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd M. 
Clasificación:
5.0

Great customer service - working through what my actual moving need was, rather than just taking an order.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon P. 
Clasificación:
3.0

The fuel should be FULL when renting out these trucks. There is nothing worse than having to make multiple trips to gas up and estimate how much is needed to return the thing at 1/4 tank.

Brian J. 
Clasificación:
5.0

Scott was very helpful when I realized I didn't need a 20 feet he put me right in a 15 and I was on my way.

LAURIE A B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL P. 
Clasificación:
5.0

Need more selection of vehicles,like more 10” feet trucks,vans and pick up trucks.

angel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

Be sure locks on doors are oiled as well as back folding door. Door was difficult to get open.

Leanne G. 
Clasificación:
5.0

Nothing. Everything was fine.

Kirby K. 
Clasificación:
4.0

Good little store. I would recommend if there is a way to let customers know there is an issue with cell service in the area. They should call ahead of the rental. Great customer service if you call.

JUDITH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis F. 
Clasificación:
3.0

No issues here, just dropped it off and got a zero balance receipt. Gracias

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek G. 
Clasificación:
3.0

I signed up for curbside pick up which didn't work out very well. I still had to go inside which took 20 minutes before I could leave.

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

They were so helpful and fantastic. Loved this experience with them.

Rose W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deborah K. 
Clasificación:
5.0

I was unable to go to the uhaul website since there is poor internet service in that area of Springfield. When I was able to get internet service, the website would not let me register the drop-off because I was now not at an authorized location. I tried several times to call the 800 number and got a message that wait time was 10-15 minutes.

craig O. 
Clasificación:
5.0

Wish Scott had more room for more equipment

Kenneth B. 
Clasificación:
3.0

Won't recommend Uhaul itself.

Kathy M. 
Clasificación:
5.0

Scott was terrific and so was the truck! Great service.

Pat K. 
Clasificación:
5.0

Excellent experience. Scott was knowledgeable and efficient. Would recommend this location.

rodger G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

There is little to cell reception at this location

ERIKA Y. 
Clasificación:
5.0

The guy was quite nice and quickly and efficiently handled my rental reservation. Great job!

Patrishia K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Simon G. 
Clasificación:
1.0

Attached to a gas station but turn off the pumps at night when uhaul has a policy charging 30 plus 5 a gallon what a scam.

Jeffrey L. 
Clasificación:
1.0

The bastard charged me to replace the packing blankets and is claiming that they cannot refund my money, that I have to go back to the original rental facility. They refunded the $5 rental charge, but can do nothing about the other charge because they didn't issue it. Basically I'm pissed because the little prick at your Springfield VT location is unwilling to do the job.

George W. 
Clasificación:
2.0

The problem with the site was apparently not the owner's fault. He reported to me that the U-Haul online systems always fail repeatedly on most busy days like Saturday. It took over an hour for him to register me in the system, it periodically kicked him off and he had to start all over again asking three times for my ID and credit card information.

Reed G. 
Clasificación:
5.0

The rental was fine and successful. However, the 15 ft truck seemed to shift poorly. It stayed in each gear for much longer than normal. Once on the highway,the truck ran ok.

George B. 
Clasificación:
5.0

I was very happy with the service and how clean the truck was. I surewill use them again.

DEBBIE S. 
Clasificación:
1.0

Even though I received a confirmation the day before, when I went to pick up the rental, the U-haul app indicated that there was no active contract in my U-Haul account. I then had to wait for the local manager to come and rectify the situation. Not only did this delay my departure for over an hour, the interaction put me in close contact with people, a concern, in light of Covid, I had hoped to avoid by using the app. The next day, I was interrupted and spent more time taking a call from a U-Haul rep asking if I would be willing to return the vehicle to a different drop off point. As an incentive, she offered to compensate me for the additional mileage. The change in drop off location would add an hour to my day and to a second driver who I arranged to pick me up, plus additional fuel for both vehicles and the reward U-Haul offered was not to charge me the extra miles. Are you kidding me? When I attempted to return the rental, a similar instance to the one when I picked up the vehicle, occurred. Although there was a U-Haul rep at the return location, she told me that I should use the app and closed and locked the door. Again, the app indicated that there was no active contract in my U-Haul account. After repeated attempts to contact the that local rep, she indicated the her computer kept crashing whenever she tried to access my account and gave me an local U-Haul number to call. I called and a message said that they were very busy and someone would call back in an hour. That was over twenty hours ago and still no one ever contacted me. We then tried your 800 #, and was able to resolve, although we thought, the return. The agent promised that everything was now taken care of and that there was nothing else that I was required to do. Again, we were delayed well over an hour, made to interact with people we were trying to avoid and adding to an already stressful day. This morning I then received an email from U-Haul, charging us for an additional day in spite of the fact that I returned the vehicle over twelve hours before it was due, verifiable with two U-Haul agents. It is infuriating that I now must again spend additional time to refute this additional charge.

Duane P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry S. 
Clasificación:
5.0

The staff at Black River Kwik Stop was terrific - professional and thorough. Would use them again in a heartbeat for a U-Haul rental.

Bob F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
2.0

I rented a trailer to pick up a tractor. There were concerns that the tractor wouldn't fit, but we measured and it should have fit so I took the trailer. Upon arrival at the dealership we realized with the ramps etc it wouldn't fit. I then took the trailer directly back to u-haul. I feel since I returned it so swiftly and never even used it due to the circumstances, a credit of some sort should have been issued.

Rex S. 
Clasificación:
1.0

You overcharged me

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Very easy to do. Can't think of anything to improve.

Barry H. 
Clasificación:
5.0

Nice folks! It's on us that we didn't refill the truck. Thank you for your help!

Cary G. 
Clasificación:
5.0

Scott was so nice and helpful.

Elizabeth R. 
Clasificación:
4.0

I have no comment at this time.

Joseph A. 
Clasificación:
5.0

tTis is a Haul location I trust. I can't say the same about other Uhaul locations ive experienced!!!

Thomas H. 
Clasificación:
5.0

Scott was extremely thorough and helpful. Many thanks for a good experience.

Joseph W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

martha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAty B. 
Clasificación:
5.0

Everything was fine. Service was quick and professional. Absolutely No Complaints.

Christopher C. 
Clasificación:
4.0

The tow dolly was not at the location I had to drive out of my way to get the tow dolly at another location. If you could have all the equipment in one place for pick up this would save the customer time.The lights on the tow dolly did not work so I drove there and wasted time. Jeff the district manager was called and he delivered another tow dolly to the house for us, he went above and beyond with this service.

Michael G. 
Clasificación:
5.0

Scott & his staff are always a delight to interact with!! Great folks. The rental trucks are always super clean. He takes the time to give you focused service while going over the rental with you. Highly recommended!

Kenneth G. 
Clasificación:
5.0

Got the truck I needed on 1 days notice. Great service. Big help in our moving process. Thank you. Dont think anything could be done for me. Definitely do recommend this location

George S. 
Clasificación:
1.0

There is a sign on the drop box that says I couldn't drop off there w a phone number to call. When I call the number, it is one advertisement after another. What a scam.

Joseph C. 
Clasificación:
5.0

I was notified that the trailer was delivered to them 2 days early and I could pick it up at the day I contracted for. Excellent service, I would recommend this location and give them an A+.

John V. 
Clasificación:
5.0

We were treated well and fair. Would go back to them and recommend them to friends.

Hayley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy M. 
Clasificación:
5.0

Cell service was poor here and made self checkout and checking in painful to complete. Ended up using a nearby WiFi but that required me walking back and forth to take pictures and submit.

John G. 
Clasificación:
5.0

Everything was great, even the weather. Thank you

Richard S. 
Clasificación:
5.0

Quick and easy, staff was friendly and helpful.

Lindsey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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