Customer Reviews for Black River Kwik Stop
(U-Haul Neighborhood Dealer)

360 reviews

360 River St   Springfield, VT 05156

(802) 886-1176

Location Hours

  • Mon-Tue: 8:30 am - 4 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/5/2021: Closed
  • 12/8/2021: Closed
  • 12/12/2021: Closed

Services at this Location:

Contact Us

(802) 886-1176

360 River St
Springfield, VT 05156

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 4 pm
  • Wed: 8:30 am - 12 pm
  • Thur-Fri: 8:30 am - 4 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 12/5/2021: Closed
  • 12/8/2021: Closed
  • 12/12/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The strongest point was flexibility of scheduling during Vermont's snow season. It would be great to better explain the drop off process, esp when the drop off location had such limit hours of operation. I think it's actually really simple--which is great--but I'm not actually sure I did it correctly

marvin M. 
Rating:
4.0

The UHAUL employee was not at the location when we arrived at 10. We were scheduled to pick up at 10:30 and did t realize staff was only there at the scheduled pick up time. Had we known we would have timed our arrival appropriately

Diana C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Everything was good. It was difficult for me to confirm or not the photos of the truck due to the time I picked it up, 5am was dark. But otherwise nice process.

Barbara P. 
Rating:
5.0

Very friendly customer service. We have used this location twice now and it is always a great experience.

Karmen L. 
Rating:
1.0

Upon drop off the employee at the Kwik Stop location could not be bothered to verify the truck was left clean and free of damage. Of course, that works to the Kwik Stop advantage as they were QUICK to charge a cleaning fee and even Joe Garrow the Uhaul regional manger was quick to deflect my dispute - neither the location nor regional manager could provide 100% PROOF that the truck was dirty from my use. Only that the UNLOCKED vehicle rear was dirty after the fact during a time it was parked on site from Saturday 2:30 pm until the next Sunday morning. This should be called Kwik Scam not Kwik Stop.

KENNETH N. 
Rating:
3.0

Didn't have the quantity of blankers I requested.

Nicolas J. 
Rating:
5.0

The truck had previously been in an accident, the right front fender was smashed. The truck drove with a very severe bounce front end..........it should be taken off the road!. Very dangerous to drive!!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
4.0

Great service and clean truck

David A. 
Rating:
5.0

Always great reviews never had a problem and they are very nice people

Grace B. 
Rating:
4.0

Great equipment and people

Robert D. 
Rating:
2.0

Customer did not leave a comment.

GEORGE Z. 
Rating:
5.0

Customer did not leave a comment.

KAMILLA L. 
Rating:
5.0

Customer did not leave a comment.

Jarrod J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA P. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

I was called less than 24 hours prior to picking up my truck that it would only be available 11 miles away from our location. That would have meant an additional 22 miles of driving on an already stressful day. I ended up changing to a much larger truck to avoid this. Very disappointing since I reserved weeks in advance.

Kenneth N. 
Rating:
3.0

Customer did not leave a comment.

Heidi D. 
Rating:
4.0

I was scheduled to take trailer back to a different place. (In chester vt) got there it was closed. No one let me know not to go there. And give me a different location. Found out i could have drop off to a place two miles from where i was. Instead i had to drive 50 miles out of my way. Received no refund for bringing it back earlier then scheduled and for my inconvenience. Was not happy with not be informed of the drop off place beng closed and having to go out of my way.

Kellen L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
5.0

Customer did not leave a comment.

Reginald B. 
Rating:
4.0

Keep the special long trip and one way rates. It makes renting from U-haul a no-brainer.

JOHN M. 
Rating:
5.0

Very professionally managed!

Karl V. 
Rating:
5.0

Scott, the owner of this facility was professional, explained things thoroughly. Went over the exterior of the vehicle, pointed out previous minor damage. As an antique dealer , i buy and sell estates, looking forward to renting future trucks. Michael j. Kamel Leisure Class Antiques

Michael K. 
Rating:
3.0

It was just really inconvenient to not have a service rep there in the middle of the afternoon. Also, not the locations fault by my app wasn't working properly and I ended up having to wait on hold with customer service for like and hour just to have them walk me through a very simple solution

Allison T. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

I thought it was going to be a mobile pickup but he needed to see my license again and sign stuff. Took longer than I was expecting

Robert F. 
Rating:
5.0

Very easy and reliable location. Good professional staff no issues whatsoever.

Chris B. 
Rating:
4.0

Very easy transaction, everything went without any issues

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

winston D. 
Rating:
5.0

Scott was knowledgeable and professional. I would definitely use this location again if the need arises.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Great customer service - working through what my actual moving need was, rather than just taking an order.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Jon P. 
Rating:
3.0

The fuel should be FULL when renting out these trucks. There is nothing worse than having to make multiple trips to gas up and estimate how much is needed to return the thing at 1/4 tank.

Brian J. 
Rating:
5.0

Scott was very helpful when I realized I didn't need a 20 feet he put me right in a 15 and I was on my way.

LAURIE A B. 
Rating:
5.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
5.0

Need more selection of vehicles,like more 10” feet trucks,vans and pick up trucks.

angel A. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Be sure locks on doors are oiled as well as back folding door. Door was difficult to get open.

Leanne G. 
Rating:
5.0

Nothing. Everything was fine.

Kirby K. 
Rating:
4.0

Good little store. I would recommend if there is a way to let customers know there is an issue with cell service in the area. They should call ahead of the rental. Great customer service if you call.

JUDITH S. 
Rating:
4.0

Customer did not leave a comment.

Rachel L. 
Rating:
3.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Alexis F. 
Rating:
3.0

No issues here, just dropped it off and got a zero balance receipt. Thank you

William C. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
3.0

I signed up for curbside pick up which didn't work out very well. I still had to go inside which took 20 minutes before I could leave.

Justin A. 
Rating:
5.0

Customer did not leave a comment.

Jeanine F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

They were so helpful and fantastic. Loved this experience with them.

Rose W. 
Rating:
4.0

Customer did not leave a comment.

Deborah K. 
Rating:
5.0

I was unable to go to the uhaul website since there is poor internet service in that area of Springfield. When I was able to get internet service, the website would not let me register the drop-off because I was now not at an authorized location. I tried several times to call the 800 number and got a message that wait time was 10-15 minutes.

craig O. 
Rating:
5.0

Wish Scott had more room for more equipment

Kenneth B. 
Rating:
3.0

Won't recommend Uhaul itself.

Kathy M. 
Rating:
5.0

Scott was terrific and so was the truck! Great service.

Pat K. 
Rating:
5.0

Excellent experience. Scott was knowledgeable and efficient. Would recommend this location.

rodger G. 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

There is little to cell reception at this location

ERIKA Y. 
Rating:
5.0

The guy was quite nice and quickly and efficiently handled my rental reservation. Great job!

Patrishia K. 
Rating:
3.0

Customer did not leave a comment.

Simon G. 
Rating:
1.0

Attached to a gas station but turn off the pumps at night when uhaul has a policy charging 30 plus 5 a gallon what a scam.

Jeffrey L. 
Rating:
1.0

The bastard charged me to replace the packing blankets and is claiming that they cannot refund my money, that I have to go back to the original rental facility. They refunded the $5 rental charge, but can do nothing about the other charge because they didn't issue it. Basically I'm pissed because the little prick at your Springfield VT location is unwilling to do the job.

George W. 
Rating:
2.0

The problem with the site was apparently not the owner's fault. He reported to me that the U-Haul online systems always fail repeatedly on most busy days like Saturday. It took over an hour for him to register me in the system, it periodically kicked him off and he had to start all over again asking three times for my ID and credit card information.

Reed G. 
Rating:
5.0

The rental was fine and successful. However, the 15 ft truck seemed to shift poorly. It stayed in each gear for much longer than normal. Once on the highway,the truck ran ok.

George B. 
Rating:
5.0

I was very happy with the service and how clean the truck was. I surewill use them again.

DEBBIE S. 
Rating:
1.0

Even though I received a confirmation the day before, when I went to pick up the rental, the U-haul app indicated that there was no active contract in my U-Haul account. I then had to wait for the local manager to come and rectify the situation. Not only did this delay my departure for over an hour, the interaction put me in close contact with people, a concern, in light of Covid, I had hoped to avoid by using the app. The next day, I was interrupted and spent more time taking a call from a U-Haul rep asking if I would be willing to return the vehicle to a different drop off point. As an incentive, she offered to compensate me for the additional mileage. The change in drop off location would add an hour to my day and to a second driver who I arranged to pick me up, plus additional fuel for both vehicles and the reward U-Haul offered was not to charge me the extra miles. Are you kidding me? When I attempted to return the rental, a similar instance to the one when I picked up the vehicle, occurred. Although there was a U-Haul rep at the return location, she told me that I should use the app and closed and locked the door. Again, the app indicated that there was no active contract in my U-Haul account. After repeated attempts to contact the that local rep, she indicated the her computer kept crashing whenever she tried to access my account and gave me an local U-Haul number to call. I called and a message said that they were very busy and someone would call back in an hour. That was over twenty hours ago and still no one ever contacted me. We then tried your 800 #, and was able to resolve, although we thought, the return. The agent promised that everything was now taken care of and that there was nothing else that I was required to do. Again, we were delayed well over an hour, made to interact with people we were trying to avoid and adding to an already stressful day. This morning I then received an email from U-Haul, charging us for an additional day in spite of the fact that I returned the vehicle over twelve hours before it was due, verifiable with two U-Haul agents. It is infuriating that I now must again spend additional time to refute this additional charge.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

The staff at Black River Kwik Stop was terrific - professional and thorough. Would use them again in a heartbeat for a U-Haul rental.

Bob F. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

Heather N. 
Rating:
4.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Kathleen W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
2.0

I rented a trailer to pick up a tractor. There were concerns that the tractor wouldn't fit, but we measured and it should have fit so I took the trailer. Upon arrival at the dealership we realized with the ramps etc it wouldn't fit. I then took the trailer directly back to u-haul. I feel since I returned it so swiftly and never even used it due to the circumstances, a credit of some sort should have been issued.

Rex S. 
Rating:
1.0

You overcharged me

James P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very easy to do. Can't think of anything to improve.

Barry H. 
Rating:
5.0

Nice folks! It's on us that we didn't refill the truck. Thank you for your help!

Cary G. 
Rating:
5.0

Scott was so nice and helpful.

Elizabeth R. 
Rating:
4.0

I have no comment at this time.

Joseph A. 
Rating:
5.0

tTis is a Haul location I trust. I can't say the same about other Uhaul locations ive experienced!!!

Thomas H. 
Rating:
5.0

Scott was extremely thorough and helpful. Many thanks for a good experience.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Robin F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

martha D. 
Rating:
5.0

Customer did not leave a comment.

KAty B. 
No reviews have been submitted for this location.

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