Customer Reviews for BK Enterprises
(U-Haul Neighborhood Dealer)

661 reviews

3500 Bird Dr Ste 110   Gillette, WY 82718

(307) 686-6800

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(307) 686-6800

3500 Bird Dr Ste 110
Gillette, WY 82718

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Office staff is amazing.very good at problem solving she goes up and beyond Bird Street Gillette wyoming

DALYNN D 
Rating:
5.0

Customer did not leave a comment.

Sharon S 
Rating:
5.0

Heidi is always amazing to work with and goes above and beyond to provide great customer service! Highly recommend this location!

Dede M 
Rating:
5.0

Customer did not leave a comment.

Pete A 
Rating:
5.0

Quick and easy check in and out. Friendly service. Equipment was ready to go. No issues at all.

Pete A 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
5.0

Awesome customer service!

DANIEL A 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Customer did not leave a comment.

Barts O 
Rating:
4.0

Customer did not leave a comment.

Harold G 
Rating:
5.0

Customer did not leave a comment.

Shelley A 
Rating:
5.0

Thanks ladies for all the great help and understanding with moving. It can be hard but with people like ya'll, it makes it easier.

Anna L 
Rating:
5.0

Customer did not leave a comment.

Fernanda E 
Rating:
5.0

Customer service was OUT standing! PRICE was very FAIR! TY

Chris M 
Rating:
5.0

Customer did not leave a comment.

Crystal W 
Rating:
5.0

Heidi was very helpful & efficient. We have no complaints.

RYAN M 
Rating:
5.0

Great drop off service and very easy.

Mindy B 
Rating:
5.0

Customer did not leave a comment.

Cassidee T 
Rating:
5.0

I have rented for years, at least 10, from this location and I have always had the best service here... I WILL NOT rent from any other location in Gillette because of this!! Kristene and Heidi truly know their stuff, make sure equipment is clean and ready to go and don't just point at your trailer and tell you to be on your way.... Hands down best!!

Sara C 
Rating:
5.0

Customer did not leave a comment.

Frank G 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Pat M 
Rating:
5.0

I have always gone to a different place across town only because I lived close to it. I moved to the complete opposite end of town and still had no problem renting from there, until they referred me to this location about 4 rentals ago. They are very courteous and well mannered, knowledgeable, and I have witnessed first hand how quick she is to get up and help hookup a trailer the correct way if you are new to it or just struggling that day. O am very happy to have started using this place for all my Uhalday

Ben O 
Rating:
5.0

Customer did not leave a comment.

Frank G 
Rating:
5.0

Customer did not leave a comment.

Christopher F 
Rating:
5.0

Customer did not leave a comment.

Frank D 
Rating:
5.0

Customer did not leave a comment.

Tammy S 
Rating:
5.0

Customer did not leave a comment.

Shawn L 
Rating:
5.0

Customer did not leave a comment.

WENDY G 
Rating:
5.0

Rose is amazing. The best U-Haul experience I’ve ever had.

Joshua P 
Rating:
5.0

Customer did not leave a comment.

mark m 
Rating:
5.0

Heidi and the entire Wyoming team was nothing but fantastic to deal with! My move hit a snag with the new location being available on time, and they worked with me to completely remove any stress relating to extending my reservation and moving my stuff. Thank you so much!!

Mike S 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Patrick H 
Rating:
5.0

Customer did not leave a comment.

Myles F 
Rating:
5.0

Easy rental, hassle free. Thanks

Frederick R 
Rating:
3.0

You charged for two days rental. I had the truck one day with the return being about an hour late. It did about 15 to 20 minutes to check out the truck. I did return the truck with about two gallon more gas than it had when I check the truck out. There were no other check outs on that truck as it was park in the same location, angle, and front steering tires in the same position as I left it. I am expecting a credit for the additional rental charge that was charged to my debit card.

Lyle A 
Rating:
5.0

You guys were great! Polite and worked with us in our time of need. Thank you

Connie V 
Rating:
5.0

Customer did not leave a comment.

Cliff K 
Rating:
5.0

Customer did not leave a comment.

Gerald E 
Rating:
5.0

Nothing. Was a good experience.

Matthew C 
Rating:
4.0

Customer did not leave a comment.

Cliff K 
Rating:
5.0

I appreciate the help I had to make this experience happen. Thank you U-Haul.

JEANETT W 
Rating:
5.0

Customer did not leave a comment.

Jan P 
Rating:
5.0

Nothing, great experience.

Wyatt M 
Rating:
5.0

Thanks for the use of the jack to unhook with.

Eda R 
Rating:
5.0

Personnel were very knowledgeable and friendly know what they are doing when hooking up a trailer

Mike A 
Rating:
5.0

Nothing it was all good

Randall R 
Rating:
4.0

Vehicle was dirty with a check engine light when I got the truck

David G 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
5.0

Fast friendly service

Jim N 
Rating:
5.0

Customer did not leave a comment.

Bob S 
Rating:
5.0

Customer did not leave a comment.

Rebecca T 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

Fantastic customer service!

David R 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J 
Rating:
5.0

Birds location is great! We use them all the time. Friendly and helpful!

Janelle M 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

KYLE A 
Rating:
5.0

Nothing to improve, the U Haul agent was very helpful and kind. It was a real pleasure doing business with her.

FREDERICK D 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Ryan W  |  Overall Experience 
Rating:
5.0

I have rented various things from this location and am consistently impressed with their customer service, organization as well as the spacious lot and attention to getting you in and out timely. I strongly suggest that this should be a model for how Uhaul rentals should work.

Timothy E 
Rating:
1.0

Scared me because I tried to return it almost a week ago and they ignored my calls and messages. Will not pay full cost

Eli S 
Rating:
5.0

Customer did not leave a comment.

CAMERON M 
Rating:
5.0

Customer did not leave a comment.

JUDITH S 
Rating:
5.0

Customer did not leave a comment.

JAMES B 
Rating:
4.0

Customer did not leave a comment.

FRANK W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
4.0

Improve the UHaul App. I tried repeatedly to complete the return online without success. I then called the UHaul 800 number and had to wait close to 20 minutes for a callback. Once called back the return procedure went smoothly with the representative over the phone.

Curtis G 
Rating:
5.0

Best customer service ever!!

Dian H 
Rating:
5.0

Incredibly helpful!!!! Made unloading so much better.

DIAN H 
Rating:
5.0

Nothing I can think of. I booked on line but when I got there and talked with rep, she got me a much better deal. Since I was picking up and dropping off at same location was getting charged a local rate, but I had to drive about 320 miles away and back send she got me a good deal.

DANIEL K 
Rating:
5.0

They were very accommodating and very helpful, great employees and looked out for our best interest. I’ve used them before, I highly recommend them!

Betty W 
Rating:
4.0

Customer did not leave a comment.

BERILDA V 
Rating:
5.0

Nothing. Your service was exceptional and the lady that rented me the truck was very thorough and explained all my options to me perfectly. I was more than pleased with my rental experience.

Barbara K 
Rating:
5.0

Customer did not leave a comment.

Sterling D 
Rating:
4.0

Make sure all lights are working

Paul H 
Rating:
5.0

Everything is perfect, thank you for the good service

Bertha C 
Rating:
4.0

Thank you!

Derek B 
Rating:
5.0

Customer did not leave a comment.

Rebecca K 
Rating:
1.0

Customer did not leave a comment.

TODD H 
Rating:
5.0

Great customer service all around. No issues from reservation to drop off.

Mark L 
Rating:
4.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Customer did not leave a comment.

BRAD L 
Rating:
5.0

After an awful experience, this location was a breath of fresh air. We were greeted as we pulled up. She was helpful and quick.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Keri S 
Rating:
5.0

I had a great experience when I used this U-Haul. The lady that got me set up I unfortunately can’t remember her nam but she was friendly knowledgeable and helpful. 10/10

TYLER W 
Rating:
4.0

Customer did not leave a comment.

Whitney H 
Rating:
5.0

I enjoy the after hours return

CHARLES M 
Rating:
5.0

Great location! Handy to pick up and drop off. Spacious parking lot with lots of room to maneuver. Great customer service in making the reservation as well as handling the rental. Return process was effortless. Strongly suggest these folks if you need storage rentals as well!

TIMOTHY E 
Rating:
5.0

Customer did not leave a comment.

Neal C 
Rating:
5.0

Customer did not leave a comment.

Kathleen N 
Rating:
3.0

Let them know if they pay cash it cost $100 deposit, I am a senior and pinched my pennies to pay for my Uhaul, and I go to pick it up and was informed that I needed another $100 for the deposit because I was paying cash😥😥😥😥😥😥😥😥😥

PENNY B 
Rating:
5.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

Customer did not leave a comment.

Trevor O 
Rating:
5.0

Great!

Tracy C 
Rating:
1.0

Nobody in office durring buisness hours. Had to call a cell phone got a reply 5 hours later saying I didnt drop trailer off when I did. Dropped trailer of 2 DAYS EARLY AND WAS NOT EVEN OFFERED A REFUND. NO REFUND OR THANK YOU FOR FIXING WIRING AND REPLACING WHEEL BEARING. COMPLETE RIP OFF, USE ANOTHER COMPANY.

KARL M 
Rating:
3.0

More trucks including the 26 ft truck I reserved but they didn’t have I ended up with a 20 ft truck and trailer and driving it sucked hot air was coming in from the engine bay and right onto my feet and they would get hot and no cruise control so no way to get my feet away from the hot air

Sean M 
Rating:
5.0

Great pricing. Easy access to storage units. Helpful staff. I would definitely rent from S & P when needed again!

Juan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill J  |  Overall Experience 
Rating:
5.0

Thank you all was well

Deborah G  |  Overall Experience 
Rating:
3.0

Had things stolen. Tried calling them and no return phone call.

KATHY A  |  Overall Experience 
Rating:
3.0

I decided to go with a different bigger storage facility for a better price. I have and will not be using this storage facility at this time.

Brian Z  |  Reservation 
Rating:
5.0

Had a great experience! Heidi was very personable and so helpful!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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