Comentarios del cliente para Bingo Auto Sales

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bingo Auto Sales

Grado total:

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Lucio C.
Grado:

El cliente no dejó un comentario.

Kenneth W.
Grado:

The man in Grover beach offered trailer for 262 but guy in Santa María charged 611.00! Can you send me a 50% off coupon on next rental?

Brandon F.
Grado:

Waited over an hour and a half for the dolley I was told I would have at 10. Should have just called a tow truck. Never choosing this service again and recommending others not to go through this.

Michael G.
Grado:

Unfortunately we had a reservation at 10am and when my husband got there the person working there claimed that “I have nothing to do with uhaul” and refused to help my husband. He continued to explain that the owner wasn’t going to be there for another hour or two to help us get our trailer. Understandably my husband got upset ..I called and spoke to him and asked him to call the owner to let him know we had a reservation ..he said he did and he would be there in a few minutes...he was and it worked out in the end but the staff he has working the car dealership play dumb and don’t have appropriate knowledge of the uhaul side and don’t have any customer service skills to know what to do and say to not piss off the customers PS ...I said no to the insurance online but looking at my bill now they decided to charge me for insurance anyway apparently. Most uhauls are horrible in some way or another so ...what am I going to do!

Charles O.
Grado:

Very helpful and professional.

Elroy A.
Grado:

El cliente no dejó un comentario.

Geoffrey H.
Grado:

No clean moving blankets available.

Sergio V.
Grado:

El cliente no dejó un comentario.

Cameron M.
Grado:

El cliente no dejó un comentario.

Blanche H.
Grado:

El cliente no dejó un comentario.

Kelly S.
Grado:

The pick up and drop off places where very helpful it's the customer service and traffic areas of your company that suck beyond all means I would never rent from uhaul again just for that reason

Karin K.
Grado:

After I arrived at the pick-up location, I was told that I needed to go buy an adapter at an auto-parts store. When I got there, I didn't know which adapter of the many available to get. The person working there didn't know either and had to call the pick-up location. This was not a huge ordeal in light of worldly events, but an inconvenience and stress that could easily be avoided if the adapter had been available for purchase at the pick-up location.

Christopher R.
Grado:

U-Haul contract employer was pleasant and helpful, but partner was not. Couldn't park in lot due to lack of room. Had to park in alley across street.

Michael W.
Grado:

El cliente no dejó un comentario.

bradley K.
Grado:

El cliente no dejó un comentario.

joel M.
Grado:

El cliente no dejó un comentario.

Jennifer R.
Grado:

Oscar was helped us throughout the whole process of renting a trailer. We really appreciated his willingness to work with us.

Adam B.
Grado:

El cliente no dejó un comentario.

Curtis J.
Grado:

They didn’t have either the trailer or truck available at the time you guys said it was to be picked up. Major fuck up in the scheduling. I had to go to a different location and wait several hours late. And I still had to pay for that time. Rip off. Bingo was apologetic. U-Haul on line is a fucking mess.

Todd M.
Grado:

El cliente no dejó un comentario.

Stewart C.
Grado:

We had a great experience picking up the trailer we rented. They quickly came out and attached it to our car and made sure all the lights were working.

bill S.
Grado:

El cliente no dejó un comentario.

Debra Y.
Grado:

Your personel (Escondido location) made the mistake of using our home phone # while it had been explained in detail that I was away, needed to use my cell phone #, even having him call me on it to confirm it was the correct #- later the reimbursement dept. rudely insisted that the home phone was correct and they had called us on it so we did not qualify for the reimbursement- useless as we were towing stuff home so were not there, all carefully explained when we made the reservation! This was clearly a mistake on your personel's (Escondido not the Oceanside place) part not ours!

Daniel L.
Grado:

El cliente no dejó un comentario.

carolyn F.
Grado:

El cliente no dejó un comentario.

liz T.
Grado:

It was quick, easy and George was nice. Even gave me a bottle of water.

Jessica V.
Grado:

The original location I booked with gave away the truck I had reserved. I was told *I* was "lucky" there was another one at another location. Thankfully it did work out.

ryan K.
Grado:

El cliente no dejó un comentario.

ARTURO M.
Grado:

Just keep up the great work. Very friendly and understandable team. Thank you guys for your help.

Thomas S.
Grado:

Given a disconnected phone number, assigned delivery to the address and business was closed. Terrible experience!

Armando M.
Grado:

Site was OK, but driving into driveway and parking lot was a bit challenging.

Jose D.
Grado:

El cliente no dejó un comentario.

KC G.
Grado:

El cliente no dejó un comentario.

Linda O.
Grado:

El cliente no dejó un comentario.

Carlos T.
Grado:

El cliente no dejó un comentario.

Debra H.
Grado:

U haul decided to over charge me three days when I took the u haul back three days early. And of course there is no credit for returning early. It shocked me when I got a charge for three days late, so I had to call them and argue with the lady at the 1800 number. She finally said I would get a credit in 3 or 4 weeks. You can take the money quickly but can't return it back to the customer very quickly. So everyone watch your charges. It does not pay to return early.

Cesar H.
Grado:

It's a used car lot with little to no room for any of the uhaul equipment or even a guest drop off area. The manager made me back up down a hill with the trailer still attached because there was no space for a vehicle he was driving himself to exit as I entered. Never want to go there again.

Daniel S.
Grado:

El cliente no dejó un comentario.

Thomas W.
Grado:

Oscar was great. Helped in ways others wouldn't. Made my day. Thanks Oscar.

Babbette J.
Grado:

El cliente no dejó un comentario.

kevin P.
Grado:

Everything was good quick in and out thank you for your help

Alex T.
Grado:

Very friendly and kind

Gregorio I.
Grado:

El cliente no dejó un comentario.

Peter C.
Grado:

El cliente no dejó un comentario.

Frank R.
Grado:

Fast and easy.

suzan H.
Grado:

Actually open on-time, have equipment ready and available, be professional.

Julie V.
Grado:

We were told by Angel at pick up to have our truck back before 7:00 pm when the drop off location closed. As we were approximately 15 minutes away we call the Santa Maria drop off location and the gentleman that answered the phone said he closed at 6:30 pm and we could not return the truck and that by returning the next day we would incur additional charges. This gentleman also said that he did not want to receive another truck because he had too many and that I should call 1-800-GO-UHAUL and drop it off somewhere else. I told him this wasn't an option and that I was informed we had to return by 7pm. So, he ended up saying that I could park the truck on the street at my own risk and place the truck keys in the drop box; then he would call me the next day and let me know if there were any issues with the truck, and that the card I used would be charged if anything was damaged or was under fueled. Additionally, the process of reserving this truck online was seamless and quick. However, not long after I placed my online order my original pick up location in Santa Barbara called me to inform me that I could not take his truck because he didn't want the truck going one way. He also did not assist in securing another truck. This left me in a bind, having to call around to other locations, the 800 number and customer service. After almost 2 hours on the phone I was finally able to secure another truck, approximately 20 minutes away from my original location. This entire process, poor customer service and additional stress has left a poor impression on me and it is highly unlikely that I will use Uhaul again unless this situation is rectified.

Ryan M.
Grado:

El cliente no dejó un comentario.

Leland S.
Grado:

El cliente no dejó un comentario.

Debby S.
Grado:

El cliente no dejó un comentario.

Teresa V.
Grado:

El cliente no dejó un comentario.

Samuel R.
Grado:

Had to drop off in muddy lot full of water.

Edward C.
Grado:

El cliente no dejó un comentario.

john L.
Grado:

bad experience this time only.

BRAD W.
Grado:

El cliente no dejó un comentario.

Emily K.
Grado:

El cliente no dejó un comentario.

martina M.
Grado:

I was charged for 2 extra days even though I returned ALL equipment clean and ON TIME. I started getting calls about missing equipment 2 days after the return so I knew something wasnt right. Low and behold they charged me $170 after the fact and when I called customer service they kept saying they couldnt find the tow dolly. It shouldnt have been my problem after I returned it, they lost it NOT me. 1/10 - I wouldnt reccomend

MARGARITO M.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

I always like using this location. I'm in and out no problem.

Chris F.
Grado:

Location was perfect, truck kept turning off and now delayed my entire move

Thomas F.
Grado:

El cliente no dejó un comentario.

PAUL M.
Grado:

Answer the phone

Sydney P.
Grado:

Received a call from George to explain how to check out the truck while the shop was closed. He was very helpful and checked a few times to make sure everything was ready.

Clayton D.
Grado:

El cliente no dejó un comentario.

cole J.
Grado:

Door on office was locked. Location is in the back of a used car parking lot and not easy to find. Person working the lot checked my paperwork and said just to leave it in the dirt parking lot across the street. He never even checked for damages. Guess I look like an honest person.

Christian R.
Grado:

Quick and easy at the moment of dropping off

Donna B.
Grado:

Very busy place. They could use a larger lot.

NICK B.
Grado:

El cliente no dejó un comentario.

Jean-Paul B.
Grado:

Friendly and helpful personnel, but location was space-limited/tight space as it's a car lot. It doesn't, however, take away from the excellent and helpful folks.

Jose C.
Grado:

El cliente no dejó un comentario.

Larry T.
Grado:

Personnel very helpful. When I arrived at this designated site, the man was unable to find my confirmed information. It turned out that it had been transferred to another location for some unknown reason, without my knowing it. This would not work as the second location was not open on Sunday, and I could not wait until Monday to return the truck. The gentleman at this sight contacted U-Haul, and quickly pinned down the problem, had then transfer the arrival information back to his sight, checked my truck in, and I was on my way. Even with the mix-up, I was on my way within probably 20 minutes. I want to thank this gentleman for his fine service, and going the extra distance to help me out! By the way, the 10 foot truck I rented was an excellent vehicle, and fit my needs perfectly. all in all, a very pleasurable 7 hour drive. thank you U-Haul!

SALINA B.
Grado:

El cliente no dejó un comentario.

Walter M.
Grado:

El cliente no dejó un comentario.

joe S.
Grado:

Trailer had not been swept out. When brought to their attention they said it would blow away. It didn't. I also asked about tire pressure and they didn't know what it should be. One guy read the pressure off the tire and said it should be max 32. My gauge read 56psi on each tire. They had no clue what to do.

Raymond C.
Grado:

El cliente no dejó un comentario.

Nicholas A.
Grado:

Get your computer system in order. It is pitifully flawed!

Don S.
Grado:

Staff was exceptional

Nance M.
Grado:

Very good experience! I would definitely recommend.

Augie L.
Grado:

quick service , vehicle available, customer service excellent!

Steve G.
Grado:

El cliente no dejó un comentario.

Peter S.
Grado:

The man there took extra time in calling and straightening out the problems the Santa Barbara location created. Make sure you have a printed copy of your web confirmation.

Kirk E.
Grado:

Took a reservation for one town then sent me 180 miles to pick up truck and trailer. Boooooooo!

Ronda F.
Grado:

Dirty, rocks in the back and tail light out they were going to replace it put they already put me behind 2hrs behind in packing . So no I won’t recommend your Co.

Richard E.
Grado:

none

Dan K.
Grado:

El cliente no dejó un comentario.

dolores G.
Grado:

George at Bingo U-haul rental was very kind and considerate. We would go back there again or certainly recommend them.

joe H.
Grado:

Excellent customer service! Great people!

Thomas S.
Grado:

El cliente no dejó un comentario.

Barbara P.
Grado:

The packing blankets weren't in the truck so I had to go back for them. George was very helpful though!

PHYLLIS H.
Grado:

El cliente no dejó un comentario.

Dawn H.
Grado:

El cliente no dejó un comentario.

Travis T.
Grado:

Oscar and his team were great! Fast service and very friendly!

candace S.
Grado:

When dropping off hades problum reciving trailer but worked after calling

John H.
Grado:

El cliente no dejó un comentario.

GERARDO C.
Grado:

El cliente no dejó un comentario.

dave V.
Grado:

El cliente no dejó un comentario.

Mario A.
Grado:

The trailer worked out perfect, the sales representative was great he was very helpful and I will use this location again, Thank You

Willie C.
Grado:

Great service

Blake M.
Grado:

We reserved the Uhaul truck to be picked up in Grover Beach. When we got there, we were told we had to drive down to Santa Maria to pick it up. It was a 45 minute round trip - inconvenient.

Caleb W.
Grado:

The drop off location I ended up at was fine. Problem is it took me every location in the city before this guy finally agreed to take my equipment. Customer service from Uhaul is horrendous. Locations are in very seedy areas, and I'm expected to leave a trailer and truck with equipment on the side of a street as a drop off location. My scheduled drop off location on Boone St in Santa Maria CA was supposed to be open. No one was there. No uhaul equipment to bee seen. Literally a fence by a warehouse with a drop box. No one answered the phone. I felt unsafe being there. And did not feel comfortable leaving a trailer and a truck that had a dolly, furniture pads, and other rented equipment on the side of the road. 2 other locations refused because I had a trailer. And I was charged 6 extra days for the trailer because it was not given the same amount of days as the truck for the move. This is ridiculous. I will never use U-haul again.

No reviews have been submitted for this location.

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