Excellent customer service and UHaul rental. Extremely impressed! Would highly recommend to anyone that needs a rental.
ALBERT M
Customer Reviews for Bill's Tires & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were informative and helpful. When we were a little short on gas they let us for fill it and bring back so we received the better price. thanks for your help.
Jennifer MThe location charges me $25 for cleaning fees which is not right. The u haul truck was clean before returning to the location.
Cindy XDropped off on Sunday evening. It was due back on Monday at 0900. I got a bill for after hour service. I never saw a person. Not sure what the $20 charge was justified for dropping it off early.
Craig OGreat Service. Friendly and helpful . A neighborhood feel.
William AI made my reservation to be picked up in Roseburg, Oregon. Then received a call informing me I would have to pick up in Canyonville, Oregon This particular date marks my 6th move. Which totals over $6k in Uhaul rental fees for the trailers I’ve used. When I received the confirmation call, I took that as being my reservation was being confirmed at the location I desired. Instead, I was informed the confirmation call wasn’t a confirmation call at all. The call was more to verify not confirm pick up location. Then I was told by the agent-regional manager for uhaul that no discount could be applied due to the inconvenience. Then was informed that it was my fault that I didn’t receive a discount because I didn’t call two days earlier. How the hell was I to know my reservation location would be changed, and how the hell could I know that I should have called two days in advance to receive a discount. The regional manager and the agent I spoke to were rude, accusatory, and did not provide one ounce of customer support, nor did either of them focus on customer retention. I’m appalled at how I was treated, and I’m completely stunned that both Uhaul employees would have the audacity to blame me for which I could not have known. I would have expected that any Uhaul employee would want to keep a customer that has spent over 6k in Uhaul rental fees. At this point, I have decided to no longer use Uhaul. Ever! I’m so disgusted that I was being blamed for things I could not know or have previous knowledge of. And then you sum it all up I was treated rudely. This treatment was downright disgusting.
Bonny WExcellent service; friendly and welcoming; the business transactions are fast and easy, but everyone is still interested in building a rapport with the customer. In some places it’s only about the immediate transaction; at Bill‘s they make you feel like you are part of the community, that you belong, that you can just come to visit any time. Cordial, caring, hardworking team!
STARLEY DAlways courteous and welcoming. As a customer you feel that they are happy to help you. At some other locations, the customer is made to feel like they are an imposition or an interference. At Bill’s everyone is down to earth, easy going, and ready to get you set up. Good people!
STARLEY DTrish is AWESOME! Explains requirements for the rental and what is expected from me as a customer, and better than anyone I have ever done business with at any uhaul and I have used them for decades! Bill’s Tires & Towing was there to help with the rental truck when a family emergency came up, so quick, smooth, so helpful! A Godsend! Thank you! Shout Out and a BIG Compliment to Trish!
STEPHANIE MThere are U-Haul rental facilities closer to our home, but we prefer to drive further because of the welcoming and friendly atmosphere at Bill‘s. Everyone is cordial and helpful. They engage in conversations and have a great sense of humor. It’s just fun to go there! Even when it’s really busy, they never neglect a customer. Indeed, they accommodate everyone and jump into action immediately. Great people!
STARLEY DLove coming to Bill‘s Tires and Towing because everyone is always friendly, helpful, and welcoming.
Starley DI received the best service!! I would not go anywhere else! Outstanding Cust service! Thank you. Angelene Griffiths
angeline gThey were nice. Definitely would recommend them
SALLY BGetting the code for the keybox was a challenge But finally managed it.
John FEverything went great customer service was outstanding very well priced
MARK ZProvide a WORKING App! Took over 2hrs to check out U-Haul, & to return it. Kept having to retake pics & input info over & over again! Extremely frustrating! Other than that, I love Uhaul! Ty
Deb LNothing, Bill is on top of it all!
Patrick PNothing that I am aware of
JERRY KThe van was cleaned when I got it but I brought it to there attention and they cleaned it right away
Jessica JI don't know if the oil was checked before I got it but I had to put a quart in it other than that the truck ran good I was surprised how good it climbed the hills
charles rDon't make me drive 140 miles round trip to pick up a trailer
John HThe only improvement I can think of is you letting me have the trailer for free. I will always choose U-haul for my moving needs.
Jim MEveryone was helpful and efficient.
Brandon SI was really upset getting there at 8am and being turned away because the guy didnt know how to do the uhaul stuff... had to wait there till 9am for the lady to show up then of course the lengthy process of paperwork.
Tiffany bA-ok
David HThe windshield wiper blade on the passenger side was shredded when I picked up the truck. Did not find this out until it started raining the next day. The staff at Bill's was great.
Delbert BVery nice people at this location .
Gary HNo comment @ this time.
dewey hOutstanding service at this location.
JOSEPH MGreat people to deal with thank you
Donald MThank you for making my moving experience quik, easy, & painless! Love the fact that I can do all my business with U-haul, via online! I'm a loyal fan & will absolutely recommend U-haul to all my friends & family!
Debra Lexcellant customer service very pleased
kathy hLike new equipment and reasonable prices. Thank you
mark fTrish was very helpful, friendly, and pleasant. I will recommend your place of business (Bill's Tire and Towing) to everyone.
Susan PNothing I can think of.
Monte] Vnice rural outlet
Malcolm M????????????????
Claire SI paid for a dolly and the uhaul didn’t have one. I disputed the charges and still got charged for it
Auston GNothing, everything worked out perfectly.
david eOne of the headlights was out so they should have checked the lights worked.
Margaret GGreat job
Charles PGreat location, with easy access and friendly personnel. They were very apologetic about the problem and stated that they would make sure the car dolly was inspected and repaired before being rented to anyone else.
William EWe made arrangements in Casa Grande Az. To pick up a 26 ft truck in Roseburg Or. (long in advance) we checked with the U-haul in Roseburg the day before, they said we must pick it up in Winchester Or. as they did not have it. We received a call later that day saying we would need to pick the truck up in Canyonville Or. 26 miles S. this is just not okay. The U-haul in Casa Grande has been wonderful. Roseburg should take lessons,
Sue BI have no comments. Everything was great and the personnel were great to work with.
Sophia SVery nice man helped me with the drop off, it was quick and painless.
Aleshea FOk so I found the person I delt with , Little bill owner a bit cold and not great on pr skills , when I told bill about the poor gas milage the physical attitude I got was uncaring and poor , I didn't really care as I was just looking out for the next guy if there was a problem with the truck .The rest of the employees were great , I think bill really should stay out of the pr section lol but we got it done and I was outta there
mark fHigh fives all around
KRISTOPHER Hjust drop off they where close
jackie b