I made my reservation to be picked up in Roseburg, Oregon. Then received a call informing me I would have to pick up in Canyonville, Oregon This particular date marks my 6th move. Which totals over $6k in Uhaul rental fees for the trailers I've used. When I received the confirmation call, I took that as being my reservation was being confirmed at the location I desired. Instead, I was informed the confirmation call wasn't a confirmation call at all. The call was more to verify not confirm pick up location. Then I was told by the agent-regional manager for uhaul that no discount could be applied due to the inconvenience. Then was informed that it was my fault that I didn't receive a discount because I didn't call two days earlier. How the hell was I to know my reservation location would be changed, and how the hell could I know that I should have called two days in advance to receive a discount. The regional manager and the agent I spoke to were rude, accusatory, and did not provide one ounce of customer support, nor did either of them focus on customer retention. I'm appalled at how I was treated, and I'm completely stunned that both Uhaul employees would have the audacity to blame me for which I could not have known. I would have expected that any Uhaul employee would want to keep a customer that has spent over 6k in Uhaul rental fees. At this point, I have decided to no longer use Uhaul. Ever! I'm so disgusted that I was being blamed for things I could not know or have previous knowledge of. And then you sum it all up I was treated rudely. This treatment was downright disgusting.Bonny W.
Customer Reviews for Bill's Tires & Towing
(U-Haul Neighborhood Dealer)
Canyonville, OR 97417
(I-5 Exit 98)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent service; friendly and welcoming; the business transactions are fast and easy, but everyone is still interested in building a rapport with the customer. In some places it's only about the immediate transaction; at Billâ€˜s they make you feel like you are part of the community, that you belong, that you can just come to visit any time. Cordial, caring, hardworking team!STARLEY D.
El cliente no dejó un comentario.jason T.
Always courteous and welcoming. As a customer you feel that they are happy to help you. At some other locations, the customer is made to feel like they are an imposition or an interference. At Bill's everyone is down to earth, easy going, and ready to get you set up. Good people!STARLEY D.
El cliente no dejó un comentario.Larry W.
Trish is AWESOME! Explains requirements for the rental and what is expected from me as a customer, and better than anyone I have ever done business with at any uhaul and I have used them for decades! Bill's Tires & Towing was there to help with the rental truck when a family emergency came up, so quick, smooth, so helpful! A Godsend! Thank you! Shout Out and a BIG Compliment to Trish!STEPHANIE M.
There are U-Haul rental facilities closer to our home, but we prefer to drive further because of the welcoming and friendly atmosphere at Billâ€˜s. Everyone is cordial and helpful. They engage in conversations and have a great sense of humor. It's just fun to go there! Even when it's really busy, they never neglect a customer. Indeed, they accommodate everyone and jump into action immediately. Great people!STARLEY D.
Love coming to Billâ€˜s Tires and Towing because everyone is always friendly, helpful, and welcoming.Starley D.
El cliente no dejó un comentario.BUD W.
I received the best service!! I would not go anywhere else! Outstanding Cust service! Thank you. Angelene Griffithsangeline G.
El cliente no dejó un comentario.georgia P.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.renate T.
El cliente no dejó un comentario.Allen S.
El cliente no dejó un comentario.Nancy P.
They were nice. Definitely would recommend themSALLY B.
Getting the code for the keybox was a challenge But finally managed it.John F.
Everything went great customer service was outstanding very well pricedMARK Z.
El cliente no dejó un comentario.todd W.
El cliente no dejó un comentario.Dan P.
Provide a WORKING App! Took over 2hrs to check out U-Haul, & to return it. Kept having to retake pics & input info over & over again! Extremely frustrating! Other than that, I love Uhaul! TyDeb L.
El cliente no dejó un comentario.WILLIAM PATRICK A.
Nothing, Bill is on top of it all!Patrick P.
Nothing that I am aware ofJERRY K.
The van was cleaned when I got it but I brought it to there attention and they cleaned it right awayJessica J.
I don't know if the oil was checked before I got it but I had to put a quart in it other than that the truck ran good I was surprised how good it climbed the hillscharles R.
El cliente no dejó un comentario.TIMOTHY H.
El cliente no dejó un comentario.Carol B.
Don't make me drive 140 miles round trip to pick up a trailerJohn H.
The only improvement I can think of is you letting me have the trailer for free. I will always choose U-haul for my moving needs.Jim M.
Everyone was helpful and efficient.Brandon S.
El cliente no dejó un comentario.Andres P.
El cliente no dejó un comentario.David F.
I was really upset getting there at 8am and being turned away because the guy didnt know how to do the uhaul stuff... had to wait there till 9am for the lady to show up then of course the lengthy process of paperwork.Tiffany B.
The windshield wiper blade on the passenger side was shredded when I picked up the truck. Did not find this out until it started raining the next day. The staff at Bill's was great.Delbert B.
Very nice people at this location .Gary H.
No comment @ this time.dewey H.
Outstanding service at this location.JOSEPH M.
El cliente no dejó un comentario.bob S.
Great people to deal with thank youDonald M.
El cliente no dejó un comentario.Philip J.
El cliente no dejó un comentario.Sam B.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Jean J.
Thank you for making my moving experience quik, easy, & painless! Love the fact that I can do all my business with U-haul, via online! I'm a loyal fan & will absolutely recommend U-haul to all my friends & family!Debra L.
excellant customer service very pleasedkathy H.
Like new equipment and reasonable prices. Graciasmark F.
El cliente no dejó un comentario.Sean W.
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.William W.
Trish was very helpful, friendly, and pleasant. I will recommend your place of business (Bill's Tire and Towing) to everyone.Susan P.
Nothing I can think of.Monte] V.
El cliente no dejó un comentario.Rodney B.
El cliente no dejó un comentario.Tara Y.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Richard P.
nice rural outletMalcolm M.
I paid for a dolly and the uhaul didn't have one. I disputed the charges and still got charged for itAuston G.
Nothing, everything worked out perfectly.david E.
El cliente no dejó un comentario.DAVE B.
El cliente no dejó un comentario.
El cliente no dejó un comentario.ed G.
One of the headlights was out so they should have checked the lights worked.Margaret G.
Great jobCharles P.
El cliente no dejó un comentario.randy R.
El cliente no dejó un comentario.Tom P.
Great location, with easy access and friendly personnel. They were very apologetic about the problem and stated that they would make sure the car dolly was inspected and repaired before being rented to anyone else.William E.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.randy R.
El cliente no dejó un comentario.GARY S.
El cliente no dejó un comentario.heather C.
El cliente no dejó un comentario.CARL R.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Russell M.
El cliente no dejó un comentario.Angela D.
El cliente no dejó un comentario.Eric R.
We made arrangements in Casa Grande Az. To pick up a 26 ft truck in Roseburg Or. (long in advance) we checked with the U-haul in Roseburg the day before, they said we must pick it up in Winchester Or. as they did not have it. We received a call later that day saying we would need to pick the truck up in Canyonville Or. 26 miles S. this is just not okay. The U-haul in Casa Grande has been wonderful. Roseburg should take lessons,Sue B.
El cliente no dejó un comentario.Dylan G.
I have no comments. Everything was great and the personnel were great to work with.Sophia S.
Very nice man helped me with the drop off, it was quick and painless.Aleshea F.
El cliente no dejó un comentario.Larry A.
Ok so I found the person I delt with , Little bill owner a bit cold and not great on pr skills , when I told bill about the poor gas milage the physical attitude I got was uncaring and poor , I didn't really care as I was just looking out for the next guy if there was a problem with the truck .The rest of the employees were great , I think bill really should stay out of the pr section lol but we got it done and I was outta theremark F.
High fives all aroundKRISTOPHER H.
just drop off they where closejackie B.
El cliente no dejó un comentario.STEVEN H.
Great pr. Git it checked back in without any problemsMark F.
Courteous and professional. Thank you.Mark F.
Pick-up location in Canyonville was easy in and out . People VERY helpful. Drop off in Port Townsend place also VERY easy and quick... Man there was so polite , which is a big plus in my book. Will use both locations again in one month when I move permanently to Washington state. Thank you....JEANNIE F.
Very kind and helpful!Jessica M.
No comment here.Isaac L.
Very nice facility. Very helpful and friendly. Only two blocks from our destination.jon E.
Everything went well.Nicole B.
Excellent service, they went way out of the day to help us.Robert M.
Bill's Towing always take good care of us when we need to rent a unit.phil J.
Nothing, excellent customer serviceLarry E.
I was really happy with the vehicle and the service at this location!NANCY L.