Customer Reviews for Bill's Tires & Towing
(U-Haul Neighborhood Dealer)

187 reviews

484 W 1st St   Canyonville, OR 97417
(I-5 Exit 98)

(541) 839-4721

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 839-4721

484 W 1st St
Canyonville, OR 97417
(I-5 Exit 98)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service and UHaul rental. Extremely impressed! Would highly recommend to anyone that needs a rental.

ALBERT MAY 
Rating:
5.0

Customer did not leave a comment.

DON STONE 
Rating:
5.0

They were informative and helpful. When we were a little short on gas they let us for fill it and bring back so we received the better price. thanks for your help.

Jennifer Martin 
Rating:
2.0

Customer did not leave a comment.

ed ishida 
Rating:
3.0

The location charges me $25 for cleaning fees which is not right. The u haul truck was clean before returning to the location.

Cindy Xiong 
Rating:
5.0

Dropped off on Sunday evening. It was due back on Monday at 0900. I got a bill for after hour service. I never saw a person. Not sure what the $20 charge was justified for dropping it off early.

Craig Oltman 
Rating:
4.0

Customer did not leave a comment.

robert carmen 
Rating:
5.0

Customer did not leave a comment.

Steven Follett 
Rating:
5.0

Great Service. Friendly and helpful . A neighborhood feel.

William Allen 
Rating:
5.0

Customer did not leave a comment.

GREGORY FIDEL 
Rating:
5.0

Customer did not leave a comment.

Corinne Burkhert 
Rating:
5.0

I made my reservation to be picked up in Roseburg, Oregon. Then received a call informing me I would have to pick up in Canyonville, Oregon This particular date marks my 6th move. Which totals over $6k in Uhaul rental fees for the trailers I’ve used. When I received the confirmation call, I took that as being my reservation was being confirmed at the location I desired. Instead, I was informed the confirmation call wasn’t a confirmation call at all. The call was more to verify not confirm pick up location. Then I was told by the agent-regional manager for uhaul that no discount could be applied due to the inconvenience. Then was informed that it was my fault that I didn’t receive a discount because I didn’t call two days earlier. How the hell was I to know my reservation location would be changed, and how the hell could I know that I should have called two days in advance to receive a discount. The regional manager and the agent I spoke to were rude, accusatory, and did not provide one ounce of customer support, nor did either of them focus on customer retention. I’m appalled at how I was treated, and I’m completely stunned that both Uhaul employees would have the audacity to blame me for which I could not have known. I would have expected that any Uhaul employee would want to keep a customer that has spent over 6k in Uhaul rental fees. At this point, I have decided to no longer use Uhaul. Ever! I’m so disgusted that I was being blamed for things I could not know or have previous knowledge of. And then you sum it all up I was treated rudely. This treatment was downright disgusting.

Bonny Wallace 
Rating:
5.0

Excellent service; friendly and welcoming; the business transactions are fast and easy, but everyone is still interested in building a rapport with the customer. In some places it’s only about the immediate transaction; at Bill‘s they make you feel like you are part of the community, that you belong, that you can just come to visit any time. Cordial, caring, hardworking team!

STARLEY DULLIEN 
Rating:
3.0

Customer did not leave a comment.

jason tripp 
Rating:
5.0

Always courteous and welcoming. As a customer you feel that they are happy to help you. At some other locations, the customer is made to feel like they are an imposition or an interference. At Bill’s everyone is down to earth, easy going, and ready to get you set up. Good people!

STARLEY DULLIEN 
Rating:
3.0

Customer did not leave a comment.

Larry Wheatley 
Rating:
5.0

Trish is AWESOME! Explains requirements for the rental and what is expected from me as a customer, and better than anyone I have ever done business with at any uhaul and I have used them for decades! Bill’s Tires & Towing was there to help with the rental truck when a family emergency came up, so quick, smooth, so helpful! A Godsend! Thank you! Shout Out and a BIG Compliment to Trish!

STEPHANIE MORGAN 
Rating:
5.0

There are U-Haul rental facilities closer to our home, but we prefer to drive further because of the welcoming and friendly atmosphere at Bill‘s. Everyone is cordial and helpful. They engage in conversations and have a great sense of humor. It’s just fun to go there! Even when it’s really busy, they never neglect a customer. Indeed, they accommodate everyone and jump into action immediately. Great people!

STARLEY DULLIEN 
Rating:
5.0

Love coming to Bill‘s Tires and Towing because everyone is always friendly, helpful, and welcoming.

Starley Dullien 
Rating:
5.0

Customer did not leave a comment.

BUD WILEY 
Rating:
5.0

I received the best service!! I would not go anywhere else! Outstanding Cust service! Thank you. Angelene Griffiths

angeline griffiths 
Rating:
4.0

Customer did not leave a comment.

georgia peterson 
Rating:
4.0

Customer did not leave a comment.

DANIEL DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

renate taylor 
Rating:
5.0

Customer did not leave a comment.

Allen Snarr 
Rating:
4.0

Customer did not leave a comment.

Nancy Polson 
Rating:
5.0

They were nice. Definitely would recommend them

SALLY BOEK 
Rating:
3.0

Getting the code for the keybox was a challenge But finally managed it.

John Fowler 
Rating:
5.0

Everything went great customer service was outstanding very well priced

MARK ZANOLA 
Rating:
3.0

Customer did not leave a comment.

todd wassermann 
Rating:
5.0

Customer did not leave a comment.

Dan Pierson 
Rating:
5.0

Provide a WORKING App! Took over 2hrs to check out U-Haul, & to return it. Kept having to retake pics & input info over & over again! Extremely frustrating! Other than that, I love Uhaul! Ty

Deb Lamar 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PATRICK AMES 
Rating:
5.0

Nothing, Bill is on top of it all!

Patrick Peters 
Rating:
4.0

Nothing that I am aware of

JERRY KRENTZ 
Rating:
4.0

The van was cleaned when I got it but I brought it to there attention and they cleaned it right away

Jessica Johns 
Rating:
5.0

I don't know if the oil was checked before I got it but I had to put a quart in it other than that the truck ran good I was surprised how good it climbed the hills

charles rogers 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY HALLING 
Rating:
4.0

Customer did not leave a comment.

Carol Brooks 
Rating:
5.0

Don't make me drive 140 miles round trip to pick up a trailer

John Hoke 
Rating:
5.0

The only improvement I can think of is you letting me have the trailer for free. I will always choose U-haul for my moving needs.

Jim May 
Rating:
5.0

Everyone was helpful and efficient.

Brandon Shepard 
Rating:
5.0

Customer did not leave a comment.

Andres Palominos 
Rating:
4.0

Customer did not leave a comment.

David Freitag 
Rating:
2.0

I was really upset getting there at 8am and being turned away because the guy didnt know how to do the uhaul stuff... had to wait there till 9am for the lady to show up then of course the lengthy process of paperwork.

Tiffany brewer 
Rating:
5.0

A-ok

David Hahn 
Rating:
5.0

The windshield wiper blade on the passenger side was shredded when I picked up the truck. Did not find this out until it started raining the next day. The staff at Bill's was great.

Delbert Blanchard 
Rating:
5.0

Very nice people at this location .

Gary Hug 
Rating:
5.0

No comment @ this time.

dewey hobson 
Rating:
5.0

Outstanding service at this location.

JOSEPH MYERS 
Rating:
5.0

Customer did not leave a comment.

bob simonson 
Rating:
5.0

Great people to deal with thank you

Donald Murrain 
Rating:
5.0

Customer did not leave a comment.

Philip Jones 
Rating:
5.0

Customer did not leave a comment.

Sam Bull 
Rating:
4.0

Customer did not leave a comment.

Mark Byrd 
Rating:
5.0

Customer did not leave a comment.

Jean Jacobson 
Rating:
5.0

Thank you for making my moving experience quik, easy, & painless! Love the fact that I can do all my business with U-haul, via online! I'm a loyal fan & will absolutely recommend U-haul to all my friends & family!

Debra Lamar 
Rating:
5.0

excellant customer service very pleased

kathy hansen 
Rating:
5.0

Like new equipment and reasonable prices. Thank you

mark ford 
Rating:
4.0

Customer did not leave a comment.

Sean Welch 
Rating:
5.0

Customer did not leave a comment.

Gregory Fidel 
Rating:
5.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

Customer did not leave a comment.

Michael Mosko SEE NOTES 
Rating:
5.0

Customer did not leave a comment.

William Wagner 
Rating:
5.0

Trish was very helpful, friendly, and pleasant. I will recommend your place of business (Bill's Tire and Towing) to everyone.

Susan Patanjo 
Rating:
5.0

Nothing I can think of.

Monte] Vaughn Sr 
Rating:
3.0

Customer did not leave a comment.

Rodney Baird 
Rating:
5.0

Customer did not leave a comment.

Tara Yates 
Rating:
5.0

Customer did not leave a comment.

David Hahn 
Rating:
5.0

Customer did not leave a comment.

Richard Pearson 
Rating:
4.0

nice rural outlet

Malcolm Morris 
Rating:
5.0

????????????????

Claire Shepherd 
Rating:
1.0

I paid for a dolly and the uhaul didn’t have one. I disputed the charges and still got charged for it

Auston Gill 
Rating:
5.0

Nothing, everything worked out perfectly.

david ernst 
Rating:
5.0

Customer did not leave a comment.

DAVE BEAM 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

ed griffin 
Rating:
4.0

One of the headlights was out so they should have checked the lights worked.

Margaret Groves 
Rating:
5.0

Great job

Charles Pope 
Rating:
5.0

Customer did not leave a comment.

randy richardson 
Rating:
5.0

Customer did not leave a comment.

Tom Pugel 
Rating:
5.0

Great location, with easy access and friendly personnel. They were very apologetic about the problem and stated that they would make sure the car dolly was inspected and repaired before being rented to anyone else.

William Eckard 
Rating:
5.0

Customer did not leave a comment.

Scott Miller 
Rating:
5.0

Customer did not leave a comment.

randy richardson 
Rating:
3.0

Customer did not leave a comment.

GARY SAYLOR 
Rating:
5.0

Customer did not leave a comment.

heather carter 
Rating:
5.0

Customer did not leave a comment.

CARL ROWLAND 
Rating:
4.0

Customer did not leave a comment.

ROBERT MYERS 
Rating:
4.0

Customer did not leave a comment.

Russell Michael 
Rating:
5.0

Customer did not leave a comment.

Angela Davasher 
Rating:
5.0

Customer did not leave a comment.

Eric Roach 
Rating:
3.0

We made arrangements in Casa Grande Az. To pick up a 26 ft truck in Roseburg Or. (long in advance) we checked with the U-haul in Roseburg the day before, they said we must pick it up in Winchester Or. as they did not have it. We received a call later that day saying we would need to pick the truck up in Canyonville Or. 26 miles S. this is just not okay. The U-haul in Casa Grande has been wonderful. Roseburg should take lessons,

Sue Belding 
Rating:
5.0

Customer did not leave a comment.

Dylan Green 
Rating:
5.0

I have no comments. Everything was great and the personnel were great to work with.

Sophia Skarvelis 
Rating:
5.0

Very nice man helped me with the drop off, it was quick and painless.

Aleshea Fouts 
Rating:
3.0

Customer did not leave a comment.

Larry Aitken 
Rating:
3.0

Ok so I found the person I delt with , Little bill owner a bit cold and not great on pr skills , when I told bill about the poor gas milage the physical attitude I got was uncaring and poor , I didn't really care as I was just looking out for the next guy if there was a problem with the truck .The rest of the employees were great , I think bill really should stay out of the pr section lol but we got it done and I was outta there

mark ford 
Rating:
5.0

High fives all around

KRISTOPHER HARZ 
Rating:
5.0

just drop off they where close

jackie baker 
Rating:
4.0

Customer did not leave a comment.

STEVEN HUTCHINSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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