Customer Reviews for Bills Tire Center
(U-Haul Neighborhood Dealer)

338 reviews

1000 Patterson St   Ogdensburg, NY 13669

(315) 393-0186

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 393-0186

1000 Patterson St
Ogdensburg, NY 13669

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dennis Haynes 
Rating:
5.0

Staff was amazing, friendly, efficient. Truck was the perfect size for what we had to move. I was distracted when I was putting gas in and put in way more than needed.

Ralph Krise 
Rating:
3.0

What a pain in a$$ to grab the uhaul. Had a reservation to pick truck up at 9am with the reservation number it said it was invalid. Had to call change the time for later because I couldn't get the u haul at 9 even after I down loaded the app and still showed no Reserva

LYNN BICE 
Rating:
5.0

Bill goes above and beyond to help .

DENISE Tallman 
Rating:
5.0

It was all great.

Rick Pirie 
Rating:
2.0

Truck was dirty and stunk bad. Door hands and window handles missing. You 19.95 per day is a farce. You forget to mention $1.09 a mile and fill the truck up over full when returned. The truck we rented should be put out to pasture!!

JEREMIAH HAVENS 
Rating:
5.0

Customer did not leave a comment.

Derick Latham 
Rating:
5.0

The process already in place is more than adequate to ensure a smooth rental experience.

Robert Paradis 
Rating:
5.0

Customer did not leave a comment.

daniel paquette 
Rating:
5.0

Customer did not leave a comment.

ANDREA RANDLE 
Rating:
5.0

Customer did not leave a comment.

Marilyn Moore 
Rating:
1.0

In person rental return. I had to take all the photos etc.

Kevin Walton 
Rating:
4.0

Reserving by phone was quick and easy. The people at Bills Tire were super nice and easy to work with for pickup and return.

Timothy Hennessy 
Rating:
5.0

Customer did not leave a comment.

John Gooshaw 
Rating:
5.0

The man that helped me was professional and a delight. Very kind when explaining the "giving miles" I thought I wasn't supposed to exceed that when it was a credit due to location of pick up. Drop off was seamless. 5 mins or less. Highly recommend.

Ryan Coon 
Rating:
5.0

Customer did not leave a comment.

MORGAN HOUSE 
Rating:
4.0

Truck was not clean. The back was not swept out at all. There were used dirty band aids in the cupholder. fast food garbage bags behind the seat. I ordered moving blankets with my reservation, they were not in the truck. When I called to ask questions two days before my reservation the man was very helpful and kind on the phone though!

Sandra Darlene 
Rating:
5.0

Easy pick up and drop off great people at the counter well informed

RICHARD LOVELY 
Rating:
5.0

cleaner waiting area other than that, the customer service and Staff were very good to work with and helpful.

Rick PIRIE 
Rating:
5.0

Customer did not leave a comment.

Lori Romaniw 
Rating:
5.0

Customer did not leave a comment.

Betty Hudson 
Rating:
5.0

Customer did not leave a comment.

Robert FARRELL 
Rating:
5.0

Customers need to clean uhauls after use

Elizabeth Dashner 
Rating:
5.0

Not a thing everything was perfect.

GARY BACKMAN 
Rating:
5.0

We rented this vehicle in January in northern New York and the tires on the van were no more than summer tires.

MARIE FITZPATRICK 
Rating:
5.0

Customer did not leave a comment.

GARY TOURON 
Rating:
5.0

Customer did not leave a comment.

Saxton Corp 
Rating:
4.0

Customer did not leave a comment.

BOB BAKER 
Rating:
5.0

Customer did not leave a comment.

ROBERT KENDALL 
Rating:
5.0

Nothing, everything was perfect & Bill the owner was great,

Debbie Durham 
Rating:
5.0

Customer did not leave a comment.

MARY MORLEY 
Rating:
3.0

Customer did not leave a comment.

Andrew Cuthbert 
Rating:
5.0

Easy and reliable!

Jeffrey Fister 
Rating:
5.0

Customer did not leave a comment.

molly williams 
Rating:
4.0

Friendly and very helpful!

anna hill 
Rating:
4.0

Appreciate it folks

Babak Djourabchi 
Rating:
5.0

Fantastic service!! Couldn’t be happier with end-to-end process.

Ann Carrillo 
Rating:
1.0

The woman was snotty and rude and argued with me that it had not been paid for them argued that I still owed a remaining balance even though it was supposed to be a credit. She was not friendly or helpful. I would not recommend Bills Tire Center for a pick up location

Danyette Kimble 
Rating:
5.0

Everything went well. No problems at all.

TERRI LANGENMAYR 
Rating:
5.0

Customer did not leave a comment.

James Pepe 
Rating:
5.0

Nothing all is well.

john wilson 
Rating:
5.0

Customer did not leave a comment.

BARBARA HEBERT 
Rating:
5.0

Excellent vehichle. First time renter and so simple and easy I was surprised.

DAWN REDMOND 
Rating:
3.0

Not friendly at all. I felt as if I was interrupting this person from whatever she was doing which looked like nothing at all. Thanks

TINA RAMSEY 
Rating:
3.0

Customer did not leave a comment.

Adrian Lusby 
Rating:
5.0

Customer did not leave a comment.

Andrew Andress 
Rating:
5.0

Customer did not leave a comment.

JON L VONDELL 
Rating:
5.0

Very helpful and friendly!

PATRICK JOSEPH BRIEN 
Rating:
5.0

Just excellent equipment, and helpful, perfect service. Couldn't have been better.

VALDEMAR PARADISE 
Rating:
5.0

Customer did not leave a comment.

GARYJOHN CASTLE 
Rating:
5.0

Thank you everything was great. The truck is returned. Thanks again

TIMOTHY RAY BADLAM 
Rating:
5.0

Nothing

Martin Dempsey 
Rating:
4.0

Customer did not leave a comment.

GARYJOHN CASTLE 
Rating:
5.0

Customer did not leave a comment.

Heather McDonald 
Rating:
3.0

Truck ran well, did exactly what we had hoped. It was a smooth process to rent. Happy customer.

KASSANDRA M BARTON 
Rating:
5.0

Customer did not leave a comment.

Ken Wade 
Rating:
4.0

Location not overly clean and inviting since U-haul is the secondary business, not its primary. It is an auto repair shop first in a urban area and the site functions as such. Difficult to answer the question above with a Yes and No.

DANIELJOSEPH PEASE 
Rating:
5.0

Customer did not leave a comment.

STEVENARTHUR THAYER 
Rating:
5.0

Customer did not leave a comment.

GAIL M STEWART 
Rating:
3.0

Customer did not leave a comment.

DANIELEDWARD PHELPS 
Rating:
3.0

Reserved to pick up at Watertown, NY about a month in advance just to have a call 48 before scheduled pick up time that they didn't have the truck available at the location. They sent us 1 hour north of Watertown to pick up. Not great when you are already stressed out with moving. Again...why have the reservation online option if this is going to happen?

KALIMALEXIS ALCOVER PABON 
Rating:
5.0

Staff was kind and patient.

LUIS ORTIZ-GARCIA 
Rating:
5.0

Customer did not leave a comment.

Ronald Hance 
Rating:
4.0

Customer did not leave a comment.

gerald livingston 
Rating:
5.0

Customer did not leave a comment.

Ronald Hayes 
Rating:
3.0

dropped off after hours

Scott Murray 
Rating:
5.0

Nothing really. Bill and his team are awesome. Tell him Ken Smith said so.

KENNETH SMITH 
Rating:
5.0

Great place to do business. Very accommodating, we had to keep truck and extra day and return after hours. Friendly staff and good communication. Will always do business with Bill’s Tire.

Linda Storie 
Rating:
5.0

Customer did not leave a comment.

AMANDAMARILYN MORROW 
Rating:
5.0

Customer did not leave a comment.

Terrance Talbot 
Rating:
5.0

Customer did not leave a comment.

DANIEL EMILE ONEIL 
Rating:
4.0

Everything went smoothly

TREVORJAMES KENCH 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PHILIP HANNA 
Rating:
5.0

Bills tire is the only place I will ever go. They are super friendly and professional.

DEBRAROSE LESTIN RACE 
Rating:
5.0

Customer did not leave a comment.

Daniel Roop 
Rating:
4.0

Bill was friendly and accommodated our needs

COLE HENDERSON 
Rating:
5.0

Left side trailer lights not working, had to leave trailer at closest uhaul dealer. Waiting for refund.

AARON JAMES CRANE 
Rating:
5.0

Not a thing very happy with the service

JOSEPH J FLEMING 
Rating:
4.0

Customer did not leave a comment.

JACOB SKIDDS 
Rating:
5.0

Would highly recommend renting from Bills Tire Center. Efficient and friendly service!

Lorrie IULG 
Rating:
5.0

Customer did not leave a comment.

CELINE CARRIERE 
Rating:
3.0

You may want to have a look at the ratchets on the front of the trailer. They are really stiff and hard to work.

Carolann Jacobs 
Rating:
4.0

Very, very nice. Great experience

STAN ZELKA 
Rating:
5.0

Customer did not leave a comment.

Richard VanRiper 
Rating:
5.0

This has nothing to do with Bills Tire Center. This is about the Old U-Haul truck that shouldn’t be in service. Loose steering wheel, to much play in it. Window seal no good, a lot of noise coming in window, couldn’t hear radio because of window noise and radio had a bad crackle sound when playing. Old U-Haul truck shouldn’t be on the road, dirty and damaged.

Robert Hotrum 
Rating:
5.0

EXCELLANT SERVICE

WILLIAM VIELHAUER 
Rating:
5.0

Customer did not leave a comment.

LAURA G RAMSEY 
Rating:
3.0

I ordered in advance a truck from canton one way to watertown, return in watertown. Day before my pickup told they no longer have truck in canton but I have to pick up a truck in ogdensburg instead. I asked if the rest of my reservation remained unchanged theybsaid yes. I pick up my truck in ogdensburg that say it is a one day from ogdensburg, to canton, return to ogdensburg. I told them and showed them it was one way to watertown with drop off in watertown. They said they fixed it. I drop off the truck with more fuel than was required and stayed within my original reservation mileage and I just got charged over $30 dollars for gas and milegae overage, when I shouldn't have been charged for either. This was a horrible experience and when I called uhaul about the issues I was having at the ogdensburg location getting them to honor my original contract I was told by Uhaul figure it out with the bill tire's in ogdensburg bc that is where I am getting the truck. Horrible service. Horrie experience. I DO NOT RECOMMEND!!!!! I also want my tefund for the over $30 I was charged at the drop off location

KRISTA FREEGO 
Rating:
2.0

Customer did not leave a comment.

Gerald Beebe 
Rating:
4.0

Very helpful when I had to request a change on day notice; they got a larger truck!

Jean Newvine 
Rating:
5.0

I always think that there is room for improvement, but I can't think of anything at this time.

DAVID HOUSE 
Rating:
5.0

Customer service was outstanding.

DENISE Tallman 
Rating:
5.0

Customer did not leave a comment.

DENISE Tallman 
Rating:
5.0

It was fine. Transaction went well. No issues. I've rented here before and they are familiar with me so it all went smoothly

ARTHUR LEE JR LANGENMAYR 
Rating:
5.0

Everything was fine.

DOUGLAS SHEARER 
Rating:
4.0

Customer did not leave a comment.

Georgebailey Mandigo 
Rating:
5.0

I could not use the app because there was no cell service available for my phone to connect to the internet. The owner of the place was very helpful in assisting me to close this out. You should have some search functions on the app that tells customers what to do if they cannot "share their location".

JAMES DOAN 
Rating:
5.0

Customer did not leave a comment.

steve wentzel 
Rating:
5.0

great service

Bill Vielhauer 
Rating:
2.0

Got charged by both places and went negative 900 in my bank account. Luckily my bank took care of all my overdraft fees. Miscommunications betweeen the 2 businesses caused me alot of stress.

SARA STELZEL 
No reviews have been submitted for this location.

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