Customer Reviews for Bills Servce Center Inc
(U-Haul Neighborhood Dealer)

216 reviews

509 Sonderen St   O'Fallon, MO 63366
(Behind the Flrt Zumbat)

(636) 614-2098

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(636) 614-2098

509 Sonderen St
O'Fallon, MO 63366
(Behind the Flrt Zumbat)

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–4:30 pm
  • Wed: Closed
  • Thur-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Curt Grueneberg 
Rating:
5.0

Customer did not leave a comment.

Diane Miller 
Rating:
4.0

Bills rental center has been in business for a very long time. They are great at what they do and have everything you would want to rent. Very professional people.

James Kerker 
Rating:
5.0

Customer did not leave a comment.

Malkit Grewal 
Rating:
5.0

Very easy to make the reservation and lock box pick up and drop off was great!

Christine Michel Bean 
Rating:
4.0

Customer did not leave a comment.

SUSAN SIMON 
Rating:
5.0

Customer did not leave a comment.

Michael Hardesty 
Rating:
3.0

Customer did not leave a comment.

Zulma Sanchez 
Rating:
3.0

Don’t recommend mobile pickup, process took way longer than expected

Jessica Sagerty 
Rating:
1.0

Unfortunately the trailer I rented was not clean. It appeared to have feces on the inside front and right side panels as well as on the floor. I did clean the trailer before loading. I was also concerned that my vehicle hitch rating was not verified nor was it deemed necessary. I was not overly impressed with the overall rental prior to moving. The move went great and where I dropped off the trailer was also great! To pay over $700 for a dirty trailer and poor customer service is unacceptable!

John Ivey 
Rating:
5.0

Customer did not leave a comment.

Stan Hammond 
Rating:
5.0

Bills Service Center was fantastic. UHaul’s reservation system is atrocious. For the second time in six months, I reserved a truck online at specific locations. And for the second time I was contacted the day before pickup and told I needed to pick up my truck at a different location. Both times the locations opened much later than the originally reserved location, and both times the revised pick up location was farther away. The online check in process was abysmal as well. I was required to take pictures of my license a second time even though I had already uploaded pictures of my license weeks prior for early check in. The customer service at the actual pickup and drop off locations was top notch, but those are independently run service centers. They were not UHaul centers.

Kurt Soell 
Rating:
3.0

Customer did not leave a comment.

Gregory Brown 
Rating:
5.0

Customer did not leave a comment.

Olivia Thompson 
Rating:
5.0

They were very friendly and helpful. Everything was perfect. I would definitely recommend their services.

DAVID HOWELL 
Rating:
5.0

Customer did not leave a comment.

Andrew Rains 
Rating:
1.0

It took way too long to get the uhaul. I was charged the estimated amount, which is fine. But then I was also charged the lesser correct amount ON TOP OF the estimated amount. Now, the estimated amount was adjusted to the correct amount, but there is now 2 of them!

Jarrod Oberhaus 
Rating:
5.0

They were great. Removed the trailer while I took care of the return process and received email confirmation. Very good overall experience.

Clark emch 
Rating:
5.0

Customer did not leave a comment.

AARON PETTY 
Rating:
4.0

My preference was to pick the truck up on K ave. in O'Fallon. Uhaul called and said I had to go to Bill's and they open later than the Uhaul on K ave, I had to pick it up a day earlier than planned just an inconvenience. Super nice guy took care of us. He told me to make sure the fuel is where we started at and if it was more we would get a credit or something along those lines.

Robert Stone 
Rating:
5.0

Customer did not leave a comment.

Joe Rapone 
Rating:
3.0

Not our original pickup location. Then told us our drop off location wouldnt be suitable and we would need to go elsewhere at the end of the trip. Ended up not being accurate.

KATE WOMACK 
Rating:
5.0

Customer did not leave a comment.

GARRY WILLIAMS 
Rating:
1.0

Customer did not leave a comment.

Selina Hite 
Rating:
1.0

Will never use this location at Bills Service Center again. They tacked on a bs after hours service charge when I rented and paid for the UHaul for 6 hours (12-6pm). They never disclosed this charge or else I would have not waited till after 5pm to return the truck. Never use the Bills Service Center location in O'Fallon MO to rent your moving vehicle!!!

Jacob Swearingen 
Rating:
4.0

Have more packing blankets available

Brad Foster 
Rating:
4.0

All the customer service from this rental facility was AWESOME!!!

Kathleen Clark 
Rating:
5.0

Customer did not leave a comment.

Gregory Kam 
Rating:
3.0

Customer did not leave a comment.

Luther Loughridge 
Rating:
4.0

Customer did not leave a comment.

LESLEY SUBEPIE 
Rating:
5.0

I booked my reservation online. When I arrived at my 1030 pick up time, the original location had a truck, but no car dolly. Original location found both a truck and car dolly at Bill’s Service Center’ a short distance away. Customer Service left me a voicemail, but I did not see it, explaining the problem until I was at the original location. As a result of a software/ computer glitch, my trip was delayed. Suggest this gets fixed so other potential customers are not inconvenience like I was. (This was my third rental from U-Haul in the last 30 days.) Thank you

William Meinhold 
Rating:
5.0

Customer did not leave a comment.

Steven Tod 
Rating:
5.0

Customer did not leave a comment.

Theresa Ogles 
Rating:
5.0

They were so nice and helpful! I'm sorry I took so long to check in- I told you I was cursed. Thanks so much, we will absolutely be renting from you again and telling all of our friends how lovely you are!

Caitlin Weiman 
Rating:
2.0

The u haul was missing drivers side blind spot mirror. That is a hazard and the location should not have taken my reservation

William Ballard 
Rating:
5.0

Customer did not leave a comment.

Jack Hollie 
Rating:
5.0

Customer did not leave a comment.

JAMES MCNAMEE 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BESSELMAN 
Rating:
5.0

Have your website revamped so it actually shows what is and isn't available at locations so ppl don't have to schedule rides at the last min.

MARTIN FRANKEY 
Rating:
5.0

Customer did not leave a comment.

James McNamee 
Rating:
5.0

Wonderful customer service experience! Very accommodating from start to finish.

Brittany Whitehead 
Rating:
4.0

Customer did not leave a comment.

CHARLES NEFF 
Rating:
5.0

They were closed when I dropped off

Marc Oberkirsch 
Rating:
5.0

Customer did not leave a comment.

Michelle Cripe 
Rating:
5.0

Customer did not leave a comment.

Nathan Poerschke 
Rating:
5.0

Everything was perfect!

Brett Tretter 
Rating:
4.0

Customer did not leave a comment.

James Davis 
Rating:
4.0

The person who checked me in was great. The trailer was great. The only negative was having go chain the trailer to the light pole when I dropped it off after hours.

Lonnie Wright 
Rating:
4.0

The app is awful. It kept booting me out over and over and took me 45 minutes to successfully return. But the location itself was wonderful.

Miranda Nevels 
Rating:
5.0

Customer did not leave a comment.

JULIE BANOWETZ 
Rating:
4.0

Customer did not leave a comment.

STEVEN PENCE 
Rating:
3.0

The truck we had was not water tight. Upon arriving to our location more than 300 miles later, we opened the back door to find several pieces of our furniture soaked from the rain that got into the cargo area. Obviously this was something that we could not have seen before we left the facility with the truck because it wasn't raining at the time. This caused a delay in us bringing in and using our furniture in our new home because it was soaked. I would like a call back to discuss this further and to correct this situation.

Martin Villegas 
Rating:
5.0

Customer did not leave a comment.

PHILIP BURKEMPER 
Rating:
5.0

Customer did not leave a comment.

TERESA HOW 
Rating:
2.0

We had to wait because another customer who had a mask sling around his chin interrupted and kept asking questions. Instead of telling him to mask up and wait, we were put on hold. Then, we were told to pull around back for the trailer. They weren't very descriptive about where and we drove back looking for the trailer--like any other time I've been told that. An employee rudy yelled at us to get out of there. There were no signs saying employees only beyond this point. How were we supposed to know? Definitely planned on giving a bad revue worst UHa pick up experience ever. Oh yeah, and our rude friend didn't appropriately wrap the chains and the ball wasn't completely tight. We could hear the chains and the ball bouncing after we pulled out of their driveway. My husband got another 1/4 turn on the ball. I wrapped the chains. I have trailer horses and actually know a thing or two about hooking. Good thing. A loose ball on a cross.country move with high winds could be bad.

Walter Geil 
Rating:
5.0

Customer did not leave a comment.

mary clegg 
Rating:
1.0

I got kicked here from an actual Uhaul location. Despite making my reservation IN PERSON, they gave away my trailer 2 days later. This location closes at 1pm on Saturday and isn't open on Monday, so despite returning the trailer on the second day, I am charged for a full 3 days.

TIMOTHY BETTCHER 
Rating:
5.0

Customer did not leave a comment.

Gary Lynch 
Rating:
5.0

Keep up the good work!

WILLIAM REINHART 
Rating:
5.0

So kind. Such a great crew.

Kim Smith 
Rating:
5.0

Nothing it was Perfect.

Tom Biehl 
Rating:
5.0

Customer did not leave a comment.

Scott Faron 
Rating:
5.0

Customer did not leave a comment.

alfons edward 
Rating:
4.0

Customer did not leave a comment.

ted boss 
Rating:
5.0

Very easy to deal with

Art Keefe 
Rating:
5.0

Customer did not leave a comment.

Gary Butherus 
Rating:
5.0

Great customer service here

Ryan Rasmussen 
Rating:
5.0

...

Ryan Rasmussen 
Rating:
4.0

Great experience from a thoughtful and caring staff.

Jonathan Hendrix 
Rating:
5.0

Nice people who wanted to help. Thank you.

David Henson 
Rating:
5.0

very nice people to deal with. Nice location

mike talbert 
Rating:
1.0

even with a confirmation the nite before these people did not have any information on us or know who we were. I will NEVER recommend this location.

TRISH NORTHUP 
Rating:
3.0

Customer did not leave a comment.

Drew Schaffer 
Rating:
5.0

I cannot think of anything that could have been better

Scott Baucum 
Rating:
2.0

web site says they open at 7am, we had to wait until 7:30 when someone arrived to open the office.

Patricia Wolff 
Rating:
5.0

Customer did not leave a comment.

David Prinster 
Rating:
4.0

Customer did not leave a comment.

David Blanchard 
Rating:
3.0

Speedier pickup process is needed

Brad Hollister 
Rating:
4.0

Customer did not leave a comment.

BERT PRICE 
Rating:
5.0

I have done other business with this location and they are very helpful.

JOYCE FAULKNER 
Rating:
5.0

The people working here are personable and friendly. Felt very assured that I was being taken care of as a friend, not a customer.

Michael Gilbert 
Rating:
3.0

Customer did not leave a comment.

Morgan Hall 
Rating:
4.0

Very Personable and great custom service on the complete check-out!

Randy Downs 
Rating:
5.0

GREAT PEOPLE WENT OVER THE TRUCK OPERATION AND LATCHING THE DOOR. GOOD EXPERIENCE WOULD RECOMMEND!

RANDY HUDSON 
Rating:
5.0

Customer did not leave a comment.

charlotte Gottsch 
Rating:
2.0

All areas excellent, equipment, service, ease of use.

Mike Hartong 
Rating:
4.0

Customer did not leave a comment.

Raymond Stone 
Rating:
5.0

Customer did not leave a comment.

Paul Horack 
Rating:
4.0

Customer did not leave a comment.

Theresa Cover 
Rating:
4.0

Customer did not leave a comment.

Theresa Cover 
Rating:
5.0

Customer did not leave a comment.

WALDO MALPICA 
Rating:
5.0

Customer did not leave a comment.

ED SMITH 
Rating:
5.0

Customer did not leave a comment.

ED SMITH 
Rating:
4.0

Customer did not leave a comment.

Egnacio Diaz 
Rating:
4.0

Customer did not leave a comment.

Steve Deromedi 
Rating:
3.0

While I have no problems with bills service cenetr, my pick up should have been troy mo, uhaul rented my trailer in Troy and made me change locations ( 2.5 hr drive away.

michael ryba 
Rating:
3.0

2 days prior to our pickup, we were told we had a new pickup site, over 10 miles away and a 39 mi it’s trip. We passed at least one huge UHaul center on our way to this lawn mower repair business which had UHauls tucked in the far rear of the property. The workers were very helpful once we found this location. U-Haul had at least 2 weeks to make sure a trailer would be at our requested location, which was 5 minutes from my son’s apartment. I’m not happy with this last minute change as it was a huge inconvenience for us.

Pat King 
Rating:
2.0

Left me sitting and waiting for 20 minutes. Told me to wait up front and then guys were waiting for me around back. Poor service!

ADAM POLLARD 
Rating:
5.0

Outstanding service was provided by the entire staff.

Mark Kwasniewski 
Rating:
5.0

The lady we worked with "Bonnie" WAS GREAT.

BERT PRICE 
No reviews have been submitted for this location.

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