Comentarios del cliente para Bill Fary Auto Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Bill Fary Auto Inc

Grado total:

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Brian H. en

Grado:

I use U Haul for my company. It is not uncommon for me to rent a truck 10 to 12 times a year. I see you have raised prices for weekend (Friday thru Sunday) . I'm not happy about this!!!

john L. en

Grado:

The staff , very polite and professional.

Martice W. en

Grado:

I don't know how this could be any more convenient. I have considered buying a small trailer myself, but for the price and convenience (this location is about 1 mile from my residence), my occasional local hauling needs are well served by your system. The staff at this location are friendly and helpful. I have rented several times and expect to continue to do so. Thanks, Marty Wise Gloucester, Virginia

darryl B. en

Grado:

All good

mathew W. en

Grado:

El cliente no dejó un comentario.

Fatima C. en

Grado:

El cliente no dejó un comentario.

Lisa G. en

Grado:

the process was very easy

Angela M. en

Grado:

El cliente no dejó un comentario.

DONALD R. en

Grado:

Just what I needed, when I needed it at a fair price.

William C. en

Grado:

I am giving a good rating here for Fary Auto who fixed your horrible issues with self dispatch. We were on a strict timeline and spent 20 minutes in the rain trying to get the validation done. The people at Fary Auto fixed the issue but only after I was on hold forever and no one responding on chat. I should have used Penske like I had in the past. I will be leaving a one star review for Uhaul on Google and four stars for Fary Auto for saving the day.

Robert K. en

Grado:

El cliente no dejó un comentario.

Jon H. en

Grado:

None

tim G. en

Grado:

The driver's side door was hard to close. It had to be really slammed. The salesman did not tell me about this nor did she explain the damages to the truck body. I had to go back into the office twice to address the above issues. She acted annoyed with me.

craig L. en

Grado:

Not a thing. The rental agent was polite, professional, and prompt. The van was ready to go right on time, check in and out was rapid and easy.

MICHAEL L. en

Grado:

El cliente no dejó un comentario.

Keith L. en

Grado:

El cliente no dejó un comentario.

Alfredo C. en

Grado:

El cliente no dejó un comentario.

Wendy H. en

Grado:

El cliente no dejó un comentario.

Amanda E. en

Grado:

I have rented from this location on several occasions. They have always been very helpful and friendly. I will definitely use their services again.

Rachel D. en

Grado:

El cliente no dejó un comentario.

Michael D. en

Grado:

El cliente no dejó un comentario.

sam B. en

Grado:

El cliente no dejó un comentario.

roxanne M. en

Grado:

My experience was excellent. Have no improvement comments, at this time.

Robert L. en

Grado:

Second time using this facility and I am extremely happy with the service I received there.

Cynthia G. en

Grado:

A bit rude

Randy M. en

Grado:

Guy helping me wasn't very friendly or helpful. Got what I needed to I guess that's a plus.

david N. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

This arrangement worked out perfectly for my Husband and I.

Todd K. en

Grado:

closed way to early.... my return was not till the next day but i returned it early (1330 on a sat.) and had to use the drop box because they were gone for the day ....

Ann M. en

Grado:

We had to call to let them know we were running 10 minutes behind and they were glad we called to let them know. This is the third time we rented a U-Haul from this location and we also returned one U-Haul trailer to this location.

daniel W. en

Grado:

El cliente no dejó un comentario.

ned L. en

Grado:

The staff was lazy, trifling, and unprofessional. My $29.99 rental cost $125.00. There is a reason this place is a ghost town. Never consider Bill Fary for anything.

Josh O. en

Grado:

El cliente no dejó un comentario.

daniel W. en

Grado:

El cliente no dejó un comentario.

stanley G. en

Grado:

very very nice people

Brian L. en

Grado:

El cliente no dejó un comentario.

Thom D. en

Grado:

El cliente no dejó un comentario.

Charles J. en

Grado:

El cliente no dejó un comentario.

brian H. en

Grado:

The people were great. The truck was clean, but the brakes had some issues. Had to start stopping about 50 yards early. Had to use emergency brake at times to avoid hitting vehicle in front of me.

Daniel V. en

Grado:

El cliente no dejó un comentario.

matthew H. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

The truck I rented was not the size I wanted. I've never done this before and if the lady that was there when I rented it actually got up and went outside with me I would've gotten a different truck that was bigger. I was disappointed in the customer service overall and with the radio going it was hard to hear them talking and I had to lean over close to them to hear.

kelly C. en

Grado:

El cliente no dejó un comentario.

Lawrence J. en

Grado:

My only complaint is on mh Initial contract the MI Charge was $10.35. Upon returning the vehicle the final MI Charge was $15.11. I don't like deceptive pricing. Be up front with the prices & don't overcharge the customers.

linda E. en

Grado:

El cliente no dejó un comentario.

Linda W. en

Grado:

El cliente no dejó un comentario.

Lawrence D. en

Grado:

El cliente no dejó un comentario.

Jackie J. en

Grado:

QUIT OVERCHAGING: Environmental fee & extra gasoline tax (after paying for gas and tax at the pump). This is a rip off. It cannot be legal.

NANCY M. en

Grado:

Nicest lady every:)

Ali O. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

DAVID D. en

Grado:

El cliente no dejó un comentario.

Joseph W. en

Grado:

El cliente no dejó un comentario.

Brandon B. en

Grado:

Big trucks need to be turbo diesel, the gas engine just doesn’t have the power or the fuel mileage of a diesel. Averaged about 4mpg on the trip, was hard getting to speed and maintaining it at highway speeds. A powerstroke like mine pulling the same weight would be around 11-13mpg and much more power. The truck also needed body mounts, the cab was bouncing around independently of the truck box and frame. Everything else was great, service was second to none, price was the best. I will use U-Haul in the future just wish the big trucks were diesel.

Debrah K. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

Brian C. en

Grado:

The 26' truck had apparently been wrecked previously. The granny attic over the cab had been damaged and, while repaired, it leaked during the rain we ran into and out of, ruining six boxes of books and soaking two mattresses and box springs. This was not the fault of the pick up location, but the trucks should be maintained better and tested to make sure they don't leak after damage.

edwin S. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

Traiker leaked water onto belongings inside of trailer. Leak was near front of trailer, driver's side.

Jean R. en

Grado:

El cliente no dejó un comentario.

Denise E. en

Grado:

very knowledgeable and helpful

Bryanna W. en

Grado:

El cliente no dejó un comentario.

jody E. en

Grado:

Overall satisfied with our rental except we had a tire issue and had to wait 3 hours before someone could get to us to change the tire which took only 30 minutes.

Felicia S. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

Fire the person who screamed at me on the phone. Then give the regional manager who was nice to me a raise (Katrina).

christopher B. en

Grado:

El cliente no dejó un comentario.

cindy N. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Paperwork showed 400 miles included with rental. Representative advised 100 miles per day were included with additional miles discounted at 29 cents a mile. This should be reconciled to avoid confusion in the future.

christy C. en

Grado:

El cliente no dejó un comentario.

stanley G. en

Grado:

El cliente no dejó un comentario.

Ann C. en

Grado:

El cliente no dejó un comentario.

coby O. en

Grado:

El cliente no dejó un comentario.

Amanda E. en

Grado:

Is there a way to make a reservation that same night and be able to pick up the keys from that location? The location closes at 5pm. I'm not sure if they put the keys in the lock box unless the vehicle has already been reserved before they close.

Raul E. en

Grado:

The location had the rental that I needed at a moments notice. Clean, late model truck available upon pick up. I’m happy that this location had newer rental. Some places seem to get every single drop out of the vehicle to the point they are not safe to drive.

Wanda F. en

Grado:

El cliente no dejó un comentario.

Bernard N. en

Grado:

Have the truck that was ordered several weeks at the location that you order one at, not another hour down the road.

JAMES T. en

Grado:

The lady who checked me out was very helpful. The trailer was in excellent condition. Thank you.

Alicea F. en

Grado:

When our reservation was made, after hours, we had a preferred location due to traveling and completing the pick-up closest to our destination. 2 hours before our scheduled pick-up time we were notified we would need to traveling an additional hour and 15 minutes to another pick-up location. That put us driving an additional 2 1/2 hours to be able to hook up the car we were hauling and begin traveling back home. I do not understand why UHAUL doesn’t have multiple locations in populated area such as Richmond, VA which was where we were beginning the pick-up and car haul. Calling the customer service line 4 different times was not successful, but stopping at a location and speaking to staff on-site was the most productive in regards to answers.

David P. en

Grado:

El cliente no dejó un comentario.

Huntley G. en

Grado:

El cliente no dejó un comentario.

glenn H. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

El cliente no dejó un comentario.

Lamar P. en

Grado:

Nothing, great overall experience!

Gus M. en

Grado:

El cliente no dejó un comentario.

Tod F. en

Grado:

Very well maintained and helpful employee.

Kenneth B. en

Grado:

El cliente no dejó un comentario.

kenny J. en

Grado:

Wanda who was the woman I dealt with was very rude, rude to my parents as well. I took a picture and reported a issue with the braided wire holding the gas cap that was frayed and pierced my skin. Its been several days and my finger is still swollen. I have contacted my lawyer in case my hand gets infected to the point I have to seek medical attention. Otherwise the truck was very helpful in my move.

scott B. en

Grado:

El cliente no dejó un comentario.

Christopher V. en

Grado:

The lady inside was just cold no scenes of anythi g. I went to leave and the fuel in truck was off by a lot. she told me it was a full tank and it wasnt. then when i went to return truck they were closed

Adam W. en

Grado:

El cliente no dejó un comentario.

Jennie F. en

Grado:

El cliente no dejó un comentario.

Gary A. en

Grado:

Business was closed for drop off on Saturday

Gary A. en

Grado:

Trucks were returned on Saturday, the business was closed

Dan S. en

Grado:

El cliente no dejó un comentario.

Gus M. en

Grado:

El cliente no dejó un comentario.

Linda H. en

Grado:

El cliente no dejó un comentario.

anthony B. en

Grado:

El cliente no dejó un comentario.

Ashley G. en

Grado:

El cliente no dejó un comentario.

Charles R. en

Grado:

El cliente no dejó un comentario.

Richard A. en

Grado:

El cliente no dejó un comentario.