Extraordinario servicio al clienteTHOMAS H.
Customer Reviews for Bikers Point
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRYAN H.
It was completely self service and for first time users it could be pretty concerning.Jocelyn J.
El cliente no dejó un comentario.UGWUMSINACHI I.
Fast, transferred to this location because of a last minute equipment problem at another location. They took care of me and on the road quickly.Andrew S.
Make the UHaul signage more prominent.PAULDAVID A.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Kerry M.
Very good serviceDileep K.
El cliente no dejó un comentario.Tammy H.
Having supplies such as boxes, bubble wrap ect would be good.Andrea G.
The wheels felt like they needed to be rebalanced. Everything else was great.Stephanie C.
El cliente no dejó un comentario.kerry T.
El cliente no dejó un comentario.Samantha K.
I was highly impressed and will sure rent from this location. The people as so nice and I highly recommend this location.OLUDOLAPO O.
The online process was a very difficult process and the keys were not in the correct location. An individual had to bring them out to us an hour later than the pick up time. I would highly suggest fixing this online process.Sara C.
El cliente no dejó un comentario.Teyahn G.
Super caring and very good customer service, quick check injohn M.
El cliente no dejó un comentario.Thomas V.
Also the most helpful and knowledgeable team. Graciasjohn M.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.Dewanda Y Y.
El cliente no dejó un comentario.Anthony B.
Quick, convenient and good customer service!tanitria F.
El cliente no dejó un comentario.Rupesh D.
The whole process was very easy, and the guy I worked with was friendly and pleasant.Mike B.
Helped meChristopher B.
El cliente no dejó un comentario.Morgan B.
Everything was great!MARIA M.
Left brake light was out. Equipment was jammed into the space so tightly that it was difficult to get out. There is a ledge that blocks part of the parking area.Ann Marie K.
El cliente no dejó un comentario.Justin E.
The staff person at the site was very kind. U-Haul changed the time and location of my pick up without notifying me. The tow dolly did not detach properly. I had to pay for extra time for the movers and have filed a claim with U-Haul but have not heard anything as of yet. I would not recommend U-Haul. I was transferred to different departments about five or six times (literally) and was on hold for eighteen to twenty mins each time before getting a live person. The person that I actually reached at the end was nice but ultimately said she didn't know what to tell me and would leave a message for her supervisor to call me within 72 hrs. So I had to pay for extra time with the movers out of my own pocket bc U-Haul gave me faulty equipment that roadside had to tow to a shop to get repaired. I will not use U-Haul again.Charell M.
Location was changed and I was not notified. I found out when I showed up at the originally scheduled location. This location was actually closer.Robert P.
david was very friendly and helpful , very easy and fast service thanks to elkridge uhaul serviceHASSAN H.
El cliente no dejó un comentario.Steven E.
This was not my initial drop off location. I was not familiar with the area and saw this location was closer then the one previously picked. The staff was very nice and helped me return the trailer with no problems.Joshua S.
El cliente no dejó un comentario.Wei H.
Had a small glitch in picking up the truck - not the fault of this location. The on-site employee was quick and very friendly in staying after closing for pickup, and even later to resolve the issue.Sarah L.
El cliente no dejó un comentario.Linas P.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Jacqueline M.
Tell them not to use smart phone check in option. To many constraints ie: have to pick up exactly when reservation starts, no later, or ability to check in using smart phone is lost. Even after Customer Service modified start time, after waiting on hold for 24 minutes, the App gave me error phone number already in use. Had to wait for store to open which was 2hrs.Thomas F.
The 26ft box truck had a popping noise in the rear differential also the windshield wiper switch did no work unless it was on high when you turned the wipers off the wipers would get stuck in the middle of the windshield instead of returning to the rest position. The truck was a 2006 GMC C-6500Jonathan W.
Reservation that I had was going to be a couple days late. They contacted I guess what was corporate and was able to get me in another vehicle that was comparable in size and added car hauler so it wouldn't inconvenience me. Was really impressed with how they handled it compared to other retail customer service establishments.Robert F.
Effective .....TREVIA M.
The amount of space to return the auto transport made things very difficult. We also weren't really sure where we were suppose to leave the transport.amy T.
El cliente no dejó un comentario.Kenneth P.
Very helpful, understanding and hospitable.Terrell S.
Great service..will use again!TREVIA M.
The embroidery was loud, location was messy but the guy was nice and hooked up the trailer well.Amanda M.
El cliente no dejó un comentario.Ken D.
Great as alwaysPATRICIO I M.
El cliente no dejó un comentario.Felipe D.
Lower price would be nice.charles P.
El cliente no dejó un comentario.Yevonne R G.
El cliente no dejó un comentario.BAXTER D.
El cliente no dejó un comentario.Stephen H.
Very convenient, good customer service!tanitria F.
Extraordinario servicio al clienteDaryk M.
El cliente no dejó un comentario.john C.
Great experienceMarvin G.
Great customer service. Very friendly.Shawn Z.
Excellent serviceAmal S.
El cliente no dejó un comentario.PATRICIO M.
Great customer service. David is the best! Hele take care of you!carlos D.
I recently completed a truck rental for an in-town move and my experience was absolutely horrific. I hope you can help to make this right. Truck leaked rain water all over me while driving, had maggot-covered old food in cabin, smelled disgusting, and the absolute worst part was that rain water pouring in through roof of storage portion of truck completely ruined my $1,100 mattress.? I've filed claim with rep west for reimbursement and still waiting to hear from an agent. However, I absolutely need all rental charges from uhaul reimbursed ASAP for this terrible experience. Phone is 301-312-3434Ryan B.
very friedlycharles A.
Great customer service! Truck was clean and well maintainedCharles G.
They charged me for insurance that I did not want and they said would not be charge. They lied and would not reimburse me for it. Even my online reservation shows that I did not wan the insurance.Barry A.
El cliente no dejó un comentario.victoria M.
Friendly, helpful staffJustin R.
best service and best truckReddy A.
El cliente no dejó un comentario.Lakshay G.
Great service great truckDavid G.
El cliente no dejó un comentario.REGINA D.
The location was fine, got in and out at 8am without a problem and the truck was clean and drove as expected. Now, the end of the process was fine, the only reason it was fine is because of the 4.5 hours I had to spend talk to my the most incompetent people I've ever dealt with. I will spare the details, saving that review for headquarters but let's just say everything I did online ordering the truck they somehow someway messed up and then no manager or higher would take it upon themselves to correct and just kept spinning me. It would be a cold day in hell before you ever see me and one other trucks again. I'm not a hard person to please, and I hate to say it but I have to this has been one of the Worst customer Service experiences in my life. Do not ever rent from U-Haul .David S.
Great customer service.Ashwini P.
El cliente no dejó un comentario.Shashidhar Y.
El cliente no dejó un comentario.Phyllis M.
El cliente no dejó un comentario.Kenny W.
I like this location it was a quick and easy pick up. I was actually able to pick up my vehicle a bit earlier then reserved. Overall, great customer experience.Emmett A.
El cliente no dejó un comentario.patricia R.
El cliente no dejó un comentario.mcallister K.
El cliente no dejó un comentario.Kim M.
El cliente no dejó un comentario.Phillip S.
El cliente no dejó un comentario.Mehulkumar P.
El cliente no dejó un comentario.Jeremy H.
El cliente no dejó un comentario.Jeffrey M.
Non UHaul owned sites will never compare to UHaul owned.Zachary N.
El cliente no dejó un comentario.Markus J.
El cliente no dejó un comentario.surinder P.
El cliente no dejó un comentario.William T.
Average location, but the two guys working there were very nice and were accommodating.Scott T.
El cliente no dejó un comentario.azhar B.
Great experienceazhar B.
El cliente no dejó un comentario.Merle R.
El cliente no dejó un comentario.Joe K.