Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)

537 reviews

1212 Maple St   Wenatchee, WA 98801

(509) 293-4013

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(509) 293-4013

1212 Maple St
Wenatchee, WA 98801

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The person there said they couldn't help and I'd have to contact uhaul directly in regards to helping with my rental return

James Maas 
Rating:
5.0

Amazing service! Much higher overall experience than any other U-Haul I have used before

Daniel Hamilton 
Rating:
1.0

Customer did not leave a comment.

Sarah Nielsen 
Rating:
4.0

The only reason the truck was not cleaned is because it had just been returned. I requested to have a 20 ft truck and when I made the reservation there were not any available. I asked when I went to pick up the 26 foot truck if there happened to be a 20 ft truck and was told yes, but it had just been returned and not cleaned yet. I decided to take the 20 ft truck as that was the size I needed even though the cab had not been cleaned out. I was grateful that I was able to make the switch to the reservation.

Heidi Fromm 
Rating:
5.0

The owner is simply delightful! Such a helpful guy and I will definitely return!!! Thank you

Paige Mcmahon 
Rating:
4.0

Customer did not leave a comment.

Craig Morris 
Rating:
1.0

The 24/7 check out experience was HORRENDOUS. Worst customer service EVER. More instruction of how the system operates and what to expect is NEEDED to have a good experience. I was there for over an hour trying to get the keys. I work in tech and frequently use customer verification systems for work. If you are going to use a customer verification system that requires secondary verification TELLING the customer to have items prepared is a requirement. And your phone customer service has to HELP people who call in, not just tell them to use the website. If the website was working, I wouldn’t have called. I’m a tech savvy millennial- I won’t call anyone unless it is an emergency. I will never use this service again.

Hannah Christen 
Rating:
5.0

In and out with no problems. Had what I needed when I needed it. Will do business again.

James Goforth Jr 
Rating:
5.0

Very helpful!

Kristin Renee 
Rating:
4.0

The outside of the truck was dirty and a few pieces of paper in the cab and back.

Michael Fain 
Rating:
5.0

Customer did not leave a comment.

Kevin Goehner 
Rating:
5.0

Customer did not leave a comment.

Julie Orendor 
Rating:
3.0

The checkout process was terrible because no one was there and the online app was not working properly.

Carlos Lacayo 
Rating:
5.0

Excellent service. Thankyou

DAVE NOBLE 
Rating:
1.0

Change the owner he is a very poor business man cussing me out when I arrived.

Mark Smith 
Rating:
5.0

Always our go to for family moves

dakota hoiser 
Rating:
5.0

Reservation, pick up, and return was uneventful and professional.

Roy Draggoo 
Rating:
5.0

Customer did not leave a comment.

ANDRIA HANES 
Rating:
4.0

Customer did not leave a comment.

Matt Senn 
Rating:
5.0

Customer did not leave a comment.

Jessica Schell 
Rating:
5.0

This is a really good set up and the folks that run it are all about customer service. No recommendations for improvement

Timothy Barnett 
Rating:
5.0

Customer did not leave a comment.

Brian Brennan 
Rating:
3.0

The mobile pickup experience was extremely tedious. The app was slow and failed multiple times. Took me close to an hour to successfully pick up the vehicle, and drop off was time-consuming as well. I'm glad this option exists, it could just be made dramatically faster with an app that works faster, and the ability to start the process before the scheduled pick up time.

Liam O'Sullivan 
Rating:
3.0

Customer did not leave a comment.

LANCE ANTHONY 
Rating:
5.0

Customer did not leave a comment.

Don Nation 
Rating:
5.0

Customer did not leave a comment.

Misty Durkin 
Rating:
5.0

Customer did not leave a comment.

Maria Ratcliff 
Rating:
4.0

Customer did not leave a comment.

David Phillips 
Rating:
5.0

job well done!!

CARY ECKER 
Rating:
5.0

This was an in-town rental. All went as I expected and I will rent again from this location.

CHARLES REED 
Rating:
3.0

Make actual dimensions more visible. I rented a “5x7” trailer that only had 40 inches of width. That actual width was not easily accessible to me

Thomas Freeburg 
Rating:
5.0

Customer did not leave a comment.

Allan Williams 
Rating:
5.0

Customer did not leave a comment.

Garrett Koopman 
Rating:
3.0

Customer did not leave a comment.

Janice Miles 
Rating:
5.0

Excellent service on pick up and return.

David Holscher 
Rating:
5.0

the pickup truck was new and drove great, a very good experiance overall

Pauline Thompson 
Rating:
5.0

Customer did not leave a comment.

Christopher Groby 
Rating:
2.0

I used the exact mileage and put more gas in than needed because the truck wasn’t picking up the $10 I originally put in. So overall it cost me $75 for the rental. Never renting again at that rate for 14 miles.

Angel Avina-Ramirez 
Rating:
3.0

We reserved at one location and at the last minute it was changed to a different location that made us go way out of our way. Not good communication. Then when we dropped off (location closed), it said to do the drop off info on the app but there was no place on the app to check in the equipment. So I called and left a message for someone to call or text that they checked it in and no one ever contacted me.

Gary Searles 
Rating:
2.0

I should have taken a picture of the gas tank gage, because it was over where it needed to be and they charged me for it being under.

Camille Nelson 
Rating:
4.0

During pick up process, I was not given a code to unlock key,. Therefore I still had to call the 800 number and then get transferred to the other number to get my code

Kristina Luke 
Rating:
3.0

I was 20 mins late for pick up and the gentleman was quite rude. Though he finished well and perhaps realized he was not very hospitable. Life goes on

Tyler Burns 
Rating:
5.0

Big T has excellent customer service. I recommend his location to all my friends.

GERALD GONZALES 
Rating:
5.0

Customer did not leave a comment.

Jeremy Duanne 
Rating:
5.0

Customer did not leave a comment.

Maria Ratcliff 
Rating:
5.0

Customer did not leave a comment.

Tracy Schakohl 
Rating:
5.0

Customer did not leave a comment.

Rommel Antonio Soriano 
Rating:
5.0

Friendly professional service

Cindy Lasley 
Rating:
5.0

Customer did not leave a comment.

Bob Everett 
Rating:
5.0

Customer did not leave a comment.

Elita Franklin 
Rating:
5.0

Customer did not leave a comment.

Jonathan Goyne 
Rating:
5.0

Customer did not leave a comment.

Elita Franklin 
Rating:
5.0

Customer did not leave a comment.

Dale Mills 
Rating:
5.0

Customer did not leave a comment.

Edward Carl Fred Gatzke 
Rating:
3.0

Na

Beatrice Villanueva 
Rating:
1.0

My equipment was to be returned at noon, but I had work at 10am. The website said the location opened at 9am so I was there at 9am to return my equipment. There wasn’t anyone there, so I dropped the trailer where I was told, and went to work. Later in the day I got a charge for an “After Hours Drop-Off” and when I explained the situation, they said there was nothing they would do.

Sebastian Fidalgo 
Rating:
5.0

Customer did not leave a comment.

Norma Walter 
Rating:
5.0

Customer did not leave a comment.

TAD RICHARD TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Charles McElearney 
Rating:
5.0

Customer did not leave a comment.

Blaine Davidson 
Rating:
5.0

Customer did not leave a comment.

Fred Dowdy 
Rating:
5.0

Great location. Easy in and out. The representative was very professional and knowledgeable about U-Haul’s process (check-out and check-in after hours). We walked thru the car hauler setup, hitch/ball check, the do’s and don’ts and what to do for the ‘After Hours’ check-in. This representative goes thru the whole walk-thru regardless if I have rented the trail before. This is a good practice and a good reminder for me just in case things have changed since I last rented.

Robin Spisak 
Rating:
3.0

Customer did not leave a comment.

Michael Parry 
Rating:
5.0

Mention to take the picture of the mileage during the checkout process not before as there does not appear to be a way to upload the picture from your phone. I took a pic of mileage, locked up, walked away to the checkout kiosk for after hours checkout and the checkout ap did not appear to allow me to upload the picture from my phone (could have been user error) but that would be a nice feature if it is not already because more times than not, the checkout kiosk is away from where you have parked the vehicle.

Shaun LaCour 
Rating:
3.0

Customer did not leave a comment.

Michelle George 
Rating:
5.0

Best U-Haul rental in Wenatchee area

Hallie Hendrickson 
Rating:
4.0

Customer did not leave a comment.

Tamara Dedmon 
Rating:
5.0

Customer did not leave a comment.

David Parton 
Rating:
5.0

Not a thing

MICHAEL GEBHART 
Rating:
1.0

Got charged $20 after hours dropoff fee. Could not get ahold of them by telephone.

Greg Whitmore 
Rating:
5.0

Excellent service. Customer parking is limited.

Ed Delaney 
Rating:
3.0

Customer did not leave a comment.

Jim Bearden 
Rating:
5.0

Everything was perfect, better than expected. My guy was Jordan, super nice guy and went over everything with me, and explained how to set up and use straps. I called before to get width between rails and he even went out and got me measurements. Everything went extremely smooth, thank you.

Philip Moshe 
Rating:
5.0

Second time to rent from this location. Helpful staff, variety of vehicles available, excellent service. Highly recommend.

Melinda Crawford 
Rating:
1.0

Customer did not leave a comment.

Kenneth Lann 
Rating:
5.0

Customer did not leave a comment.

BRUCE LAIRD 
Rating:
1.0

Customer did not leave a comment.

CONNOR MCQUISTON 
Rating:
5.0

Customer did not leave a comment.

Mark Stoddard 
Rating:
5.0

Customer did not leave a comment.

Gage Anderson 
Rating:
5.0

customer service rep was great!

Steve Hall 
Rating:
5.0

Nothing it was seamless

Johnny Hamilton 
Rating:
5.0

Customer did not leave a comment.

Mark Younie 
Rating:
2.0

Driver’s window wouldn’t roll up all the way and truck needs some repairs.

Brian Koenig 
Rating:
4.0

Customer did not leave a comment.

John Waterbury 
Rating:
4.0

Customer did not leave a comment.

Brian Koenig 
Rating:
5.0

Very Friendly and Efficient

Irvin Casique 
Rating:
5.0

Customer did not leave a comment.

Alfredo Perez 
Rating:
5.0

Great service from the person that helped me when I picked up the trailer. Extremely polite and helpful.

JOHN SMITH 
Rating:
5.0

Customer service was above & beyond. thank you

Kimberley Trumble 
Rating:
1.0

It was horrible service. Nobody there an hour and a 1/2 to almost 2 hours on the phone. Trying to get The Thing taken, just fllat out horrible.

William Tarbox 
Rating:
4.0

Customer did not leave a comment.

Samuel Coria 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kastner 
Rating:
5.0

Trailer was ready waiting to be hooked up. Customer service excellent very helpful.

Todd Murren 
Rating:
5.0

Customer did not leave a comment.

Christie Walker 
Rating:
5.0

Big T's is my go-to spot for all my U-Haul rental needs.

Brady Aldrich 
Rating:
4.0

No front license plate, which is WA state law. Tad Taylor, shop proprietor, didn't seem too concerned about it.

Sean Williams 
Rating:
5.0

Customer did not leave a comment.

V Ray McPherson 
Rating:
5.0

Customer did not leave a comment.

Thomas Harris 
Rating:
5.0

Customer did not leave a comment.

Jeremy O'Neill 
Rating:
5.0

Customer did not leave a comment.

Emily Bjork 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top