Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)

531 reviews

1212 Maple St   Wenatchee, WA 98801

(509) 293-4013

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/23/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(509) 293-4013

1212 Maple St
Wenatchee, WA 98801

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/23/2024: Closed
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The 24/7 check out experience was HORRENDOUS. Worst customer service EVER. More instruction of how the system operates and what to expect is NEEDED to have a good experience. I was there for over an hour trying to get the keys. I work in tech and frequently use customer verification systems for work. If you are going to use a customer verification system that requires secondary verification TELLING the customer to have items prepared is a requirement. And your phone customer service has to HELP people who call in, not just tell them to use the website. If the website was working, I wouldn't have called. I'm a tech savvy millennial- I won't call anyone unless it is an emergency. I will never use this service again.

Hannah C. 
Rating:
5.0

In and out with no problems. Had what I needed when I needed it. Will do business again.

James G. 
Rating:
5.0

Very helpful!

Kristin R. 
Rating:
4.0

The outside of the truck was dirty and a few pieces of paper in the cab and back.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Julie O. 
Rating:
3.0

The checkout process was terrible because no one was there and the online app was not working properly.

Carlos L. 
Rating:
5.0

Excellent service. Thankyou

DAVE N. 
Rating:
1.0

Change the owner he is a very poor business man cussing me out when I arrived.

Mark S. 
Rating:
5.0

Always our go to for family moves

dakota H. 
Rating:
5.0

Reservation, pick up, and return was uneventful and professional.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

ANDRIA H. 
Rating:
4.0

Customer did not leave a comment.

Matt S. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

This is a really good set up and the folks that run it are all about customer service. No recommendations for improvement

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The mobile pickup experience was extremely tedious. The app was slow and failed multiple times. Took me close to an hour to successfully pick up the vehicle, and drop off was time-consuming as well. I'm glad this option exists, it could just be made dramatically faster with an app that works faster, and the ability to start the process before the scheduled pick up time.

Liam O. 
Rating:
3.0

Customer did not leave a comment.

LANCE A. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

Misty D. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

job well done!!

CARY E. 
Rating:
5.0

This was an in-town rental. All went as I expected and I will rent again from this location.

CHARLES R. 
Rating:
3.0

Make actual dimensions more visible. I rented a “5x7” trailer that only had 40 inches of width. That actual width was not easily accessible to me

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Allan W. 
Rating:
5.0

Customer did not leave a comment.

Garrett K. 
Rating:
3.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

Excellent service on pick up and return.

David H. 
Rating:
5.0

the pickup truck was new and drove great, a very good experiance overall

Pauline T. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
2.0

I used the exact mileage and put more gas in than needed because the truck wasn't picking up the $10 I originally put in. So overall it cost me $75 for the rental. Never renting again at that rate for 14 miles.

Angel A. 
Rating:
3.0

We reserved at one location and at the last minute it was changed to a different location that made us go way out of our way. Not good communication. Then when we dropped off (location closed), it said to do the drop off info on the app but there was no place on the app to check in the equipment. So I called and left a message for someone to call or text that they checked it in and no one ever contacted me.

Gary S. 
Rating:
2.0

I should have taken a picture of the gas tank gage, because it was over where it needed to be and they charged me for it being under.

Camille N. 
Rating:
4.0

During pick up process, I was not given a code to unlock key,. Therefore I still had to call the 800 number and then get transferred to the other number to get my code

Kristina L. 
Rating:
3.0

I was 20 mins late for pick up and the gentleman was quite rude. Though he finished well and perhaps realized he was not very hospitable. Life goes on

Tyler B. 
Rating:
5.0

Big T has excellent customer service. I recommend his location to all my friends.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Rommel Antonio S. 
Rating:
5.0

Friendly professional service

Cindy L. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Elita F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Elita F. 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Edward Carl Fred G. 
Rating:
3.0

Na

Beatrice V. 
Rating:
1.0

My equipment was to be returned at noon, but I had work at 10am. The website said the location opened at 9am so I was there at 9am to return my equipment. There wasn't anyone there, so I dropped the trailer where I was told, and went to work. Later in the day I got a charge for an “After Hours Drop-Off” and when I explained the situation, they said there was nothing they would do.

Sebastian F. 
Rating:
5.0

Customer did not leave a comment.

Norma W. 
Rating:
5.0

Customer did not leave a comment.

TAD RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Blaine D. 
Rating:
5.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Great location. Easy in and out. The representative was very professional and knowledgeable about U-Haul's process (check-out and check-in after hours). We walked thru the car hauler setup, hitch/ball check, the do's and don'ts and what to do for the ‘After Hours' check-in. This representative goes thru the whole walk-thru regardless if I have rented the trail before. This is a good practice and a good reminder for me just in case things have changed since I last rented.

Robin S. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Mention to take the picture of the mileage during the checkout process not before as there does not appear to be a way to upload the picture from your phone. I took a pic of mileage, locked up, walked away to the checkout kiosk for after hours checkout and the checkout ap did not appear to allow me to upload the picture from my phone (could have been user error) but that would be a nice feature if it is not already because more times than not, the checkout kiosk is away from where you have parked the vehicle.

Shaun L. 
Rating:
3.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Best U-Haul rental in Wenatchee area

Hallie H. 
Rating:
4.0

Customer did not leave a comment.

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Not a thing

MICHAEL G. 
Rating:
1.0

Got charged $20 after hours dropoff fee. Could not get ahold of them by telephone.

Greg W. 
Rating:
5.0

Excellent service. Customer parking is limited.

Ed D. 
Rating:
3.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Everything was perfect, better than expected. My guy was Jordan, super nice guy and went over everything with me, and explained how to set up and use straps. I called before to get width between rails and he even went out and got me measurements. Everything went extremely smooth, thank you.

Philip M. 
Rating:
5.0

Second time to rent from this location. Helpful staff, variety of vehicles available, excellent service. Highly recommend.

Melinda C. 
Rating:
1.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

BRUCE L. 
Rating:
1.0

Customer did not leave a comment.

CONNOR M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Gage A. 
Rating:
5.0

customer service rep was great!

Steve H. 
Rating:
5.0

Nothing it was seamless

Johnny H. 
Rating:
5.0

Customer did not leave a comment.

Mark Y. 
Rating:
2.0

Driver's window wouldn't roll up all the way and truck needs some repairs.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Very Friendly and Efficient

Irvin C. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
5.0

Great service from the person that helped me when I picked up the trailer. Extremely polite and helpful.

JOHN S. 
Rating:
5.0

Customer service was above & beyond. thank you

Kimberley T. 
Rating:
1.0

It was horrible service. Nobody there an hour and a 1/2 to almost 2 hours on the phone. Trying to get The Thing taken, just fllat out horrible.

William T. 
Rating:
4.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Trailer was ready waiting to be hooked up. Customer service excellent very helpful.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Christie W. 
Rating:
5.0

Big T's is my go-to spot for all my U-Haul rental needs.

Brady A. 
Rating:
4.0

No front license plate, which is WA state law. Tad Taylor, shop proprietor, didn't seem too concerned about it.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

V Ray M. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy O. 
Rating:
5.0

Customer did not leave a comment.

Emily B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Easy drop off!

Jeff W. 
Rating:
4.0

Customer did not leave a comment.

Ellis D. 
Rating:
1.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

The owner was very professional and helpful.

Cheryl M. 
Rating:
4.0

Customer did not leave a comment.

ARNOLD S. 
No reviews have been submitted for this location.

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