Customer Reviews for Big T's Auto Detailing
(U-Haul Neighborhood Dealer)

392 comentarios

1212 Maple St   Wenatchee, WA 98801

(509) 293-4013

Horario

  • Mon–Fri
    10 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(509) 293-4013

1212 Maple St
Wenatchee, WA 98801

Servicios en esta ubicación:

Horario

  • Mon–Fri
    10 a. m. - 4 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

patrick C. 
Clasificación:
5.0

Agent barely said a word and did not look at the truck untill after I left.

Jerry P. 
Clasificación:
5.0

Everything was great. Pickup was easy even though I didn't have a reservation. Drop off was a snap

Doug B. 
Clasificación:
5.0

Only u haul location that has been fast friendly no hassel!!!!!

Joseph F. 
Clasificación:
5.0

Inelegant

Jose J. 
Clasificación:
5.0

I imagine nothing, as this location is great!

John W. 
Clasificación:
3.0

Friendly and quick

daniel G. 
Clasificación:
3.0

The regional office not tell you, upon your return, to return the rental 140 miles away, round trip, from your contractual drop off town.

Patrick L. 
Clasificación:
1.0

We were so over charged it is ridiculous. We told person at UHaul we were going from Wenatchee to OMak. Total bill came to $299.00 (something). $300???? really. I will be giving this location a bad review. Why was a trailer that cost $69 elsewhere be charged to us for $300. I feel we were taken advantage of. I will NEVER recommend this location or UHaul.

Teresa C. 
Clasificación:
1.0

We have rented trailers here twice. They are required to hook them up. The first time we didn't have a correct adapter. They didn't have one for sale, So he hooked the wire harness to my wiring clip with no adapter. And let me drive off with no lights and told me to go buy an adapter. The second time, my wife went to pick up a 6x12 trailer. They again hooked it. She didn't even make it home and the trailer came off the hitch and fell on the road. My wife called and they accused of driving to fast over railroad tracks. We live on a 35 mph road. He'd father in law helped her and put a pin in the trailer. When we got it to the drop off location that confirmed it was broken and not hooked up correctly and “ no one with any common sense would have let her leave a uhaul location with that set up”. The entire uhaul company was great and refunded our money. They only people that gave us trouble was the young kid at Big Tm's who clearly hooked them up incorrectly on two occasions. I know they have all sorts of cameras and I can guarantee if they haven't deleted the video they have copies of this. My wife was driving across multiple states and this could have been very very bad all because these people don't do their job. I would never ever trust them with anything related to uhaul or anything else

Jason V. 
Clasificación:
3.0

Return phone calls/answer the phone

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will F. 
Clasificación:
3.0

This was not the drop off location I picked. When I arrived in cashmere and took the trailer off I started the after hour drop off. Once I started the app much to my confusion the drop off location changed to this location in Wenatchee. I was assured this wouldn't happen. I had to drive another 45 minutes out if my way. Very frustrating!

Alex B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
3.0

Was a bit of a hassle and the younger guy was too tough on the policies. He wasn't wrong but sometimes you have to flex a little for the customer when it seems right.

Michael S. 
Clasificación:
4.0

I should not have to drive so far to return the motorcycle trailer. No one wants to give one up one way....Its highly annoying especially with gas prices at the current rate...D

Dave S. 
Clasificación:
5.0

Second time here, great experience both times!

Kaylen M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley L. 
Clasificación:
5.0

Great customer service and assistance with trailer hookup.

Mike A. 
Clasificación:
4.0

El cliente no dejó un comentario.

william C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
2.0

Your online return is complete junk, I got charged for 24 hours when I only had the van 6 hours. Way to rip people off for more money. I went online, tried "Chat" after 20 minutes no response back, nothing. At the same time I called your 1-800 number, nothing, was on hold as long as I waited for someone, some Bot to chat back. Can't think of a worse online experience I've had. U-Haul is not a very technological company, complete waste of time, complete rip off. I would tell anyone to NEVER use your online return, only live people where they rented from.

steven D. 
Clasificación:
5.0

Great to work with, friendly and efficient. I would highly recommend renting here!

Dawn D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigh M. 
Clasificación:
3.0

Neither the cab nor the cargo area had been cleaned. In a cargo area, there were large pieces of styrofoam and dead leaves. The windshield was filthy & covered with bugs. The attendant also did not do a walk around with us.

Stephen E. 
Clasificación:
4.0

Keep calling, they are busy & will answer eventually. Then they are very accommodating

Pat T. 
Clasificación:
4.0

Quick and efficient check out and checking equipment back in.

Maurice P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

Having a knowledgeable and practiced employee walk me through the trailer was wonderful. I've used your services many times throughout my military and public service careers and this was my best experience.

Adam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
1.0

The vehicle itself was poorly maintained, the steering was loose and deeply questionable at times forcing over corrections or sharp turns both loaded and unloaded. The Tow shifter failed to stay off creating greater gas waste. The seats were improperly maintained and uncomfortable. Added equipment and later charges for them when they were unwanted. Charged well beyond original quoted rates and estimations with PICTURE evidence of pre and post Mileage and gas tank notes. Charged for cleaning AFTER the OWNER of the rental looked over and verbally confirmed and noted it was perfectly fine with an employee of his present, even noting "As long as it doesn't look like this truck (a 27ft rig full of plant detritus and refuse) its fine there won't be a charge, you're all good". I will NOT ever be recommending that Uhaul rental location OR it's attached business to anyone ever and am not likely to recommend Uhaul for any further business without major renovations and easements to customers in the future.

Kody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cordell N. 
Clasificación:
5.0

This guy was amazing and extremely helpful and knowledgeable

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shestan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

Can think of nothing for improvement; the process was easy, efficient and thoughtful.

JACK CHANDLER H. 
Clasificación:
5.0

Automated pick up and the drop off to the employee were smooth and employee there was nice enough to remove a dolly I had ordered but not received. My only complaint was the truck I had gotten had a loose driver side mirror that kept moving from its position so I had to keep adjusting it every couple of minutes on my drive. But all in all everything else was great!

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG R. 
Clasificación:
5.0

Phone forgotten in the truck was quickly returned by very efficient employee at drop off point who called the alternate phone number from the contract and held the phone until we retrieved it shortly thereafter. Great customer service.

Lawrence H. 
Clasificación:
3.0

The dealer is very attentive and pleasant. Reasonable pri e The cargo van showed need for oil change almost 30 miles into the trip I called to advise and was told it would make the trip with no problem. It was clean The cargo van made a loud noise with changing gears in Reverse, Drive and Park. Not sure if that was normal.

Linda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxanne C. 
Clasificación:
5.0

The fellow at Big T's was very good. It was super hot outside at 38 degrees (C) but he still took his time helping us with the auto hauler.

William C. 
Clasificación:
5.0

I told the attendant what issues I had with the truck and he was glad to hear the comments and promised to take a look at it. He indicated that it was not unusual for trucks to come in that were in need of maintenance, but he could take care of it.

Donald S. 
Clasificación:
5.0

I would like to file a major complaint regarding a booking of a 26-foot truck which was initiated a month prior to my moving date. I contacted UHAUL on July 2nd to book a truck for August 1st but on the day of getting the truck, I was given various stories and there was no definitive answer provided by the folks at UHAUL as to whether or not the truck would be available. Here is the sequence of events: The truck and auto-transport were booked on July 2nd. I was told that a confirmation would be provided 24-48 hours prior to the scheduled date. On moving day; i.e., August 1st, I was given the run around by firstly, being sent to a pizza parlor to pick up the truck!!! I was provided with the wrong address while my movers had been waiting at my location to move my belongings. I had to scramble at the last minute and contact UHAUL again to confirm where to go to fetch another vehicle. This has caused an incredible amount of stress as I had to make sure that a vehicle would be available on August 1st. I proceeded to another dealership and upon requesting a truck I was told that no truck would be available at that very location. The dealer had to contact his client who had the truck which I was supposed to use to bring it back as it was my turn to use. The dealer handed me the phone to speak directly to the customer and upon requesting from him to bring the truck back, he profusely refused to do so and said, that he would only be able to bring the truck back the following day, i.e., 08/02! I again phoned UHAUL to tell them the latest development. I was put on hold for over 35 minutes and then they came back with, there would only be a 20-foot truck available to use one way, i.e., from British Columbia to Wenatchee, Washington State. This wasn't going to be a viable solution as I needed to vacate my premises on 08/01 while I was already incurring the cost of the movers of $400, waiting at my premises to load the truck that wasn't there!!! Furthermore, I requested a 26-ft truck as I needed to move my belongings in one go. During my conversation with a UHAUL rep, I was then told to drive all the way from Surrey to Chilliwack to pick a 26-ft truck then head back to Surrey to pick an auto-transport which was a complete inconvenience. I eventually signed up for the truck on August 1st at 3:00 p.m. and by the time I got back home to load the truck, it was past 4:00 p.m. and my movers had to go away while I was footed with a bill of $400.0 without doing any work! My move had to be rescheduled for 08/02 which caused me to pay for a night at the hotel, cost of CDN$200 and another bill at a US hotel, cost of USD$140.0 My experience with UHAUL was certainly very stressful and agonizing, to say the least! A move which should have cost a total of $800 and with no emotional or physical distress, had ended up costing me almost $1,500 due to the incompetence of UHAUL's way of doing business. I would like to be compensated a minimum amount of CDN$800 for all the extra incurred and unnecessary expenses! And here's a word of advice from a guy who's been working in the corporate world for nearly 30 years. Firstly, the Regional Manager should be on top of his/her business by managing the territory more efficiently through well organized key performance indicators. In the event of repeated errors, mishandling of clients' requests, employees incompetence, lack of proper service - then the regional manager should be accountable and slammed with compensatory penalties. Secondly, UHAUL should make it a point that in the event that when people fail to return their equipment and vehicles on time then they would be subjected to a fine of $1,000. This will enforce users to respect other people's times and plans. The reason that UHAUL's business is in disarray and has been suffering from a bad reputation is due to the fact that management isn't enforcing any penalties on its clients and employees. Indeed, the cost of UHAUL utilities is inexpensive but the services you provide are equally cheap! You either stop overcommitting or, you need to invest in better management approaches that accommodate the public at large more efficiently.

Adam A. 
Clasificación:
5.0

What a great facility! Everyone super helpful! Would highly recommend!!

JACQUELINE S. 
Clasificación:
5.0

$

Jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
4.0

Have your customers take a picture of the odometer before and after so they won't get charged for miles they didn't drive. Have them witness you checking it in computer so no one will drive it with you getting charged for miles.

Matthew H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
4.0

I have rented from this location four times in the last 18 months and each time I've been satisfied with the equipment the customer service and the ease of use the location.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gail M. 
Clasificación:
5.0

All was good with the exception that the A/C was not functioning. Temp today was 95 degrees

TERENCE LEIGH G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
2.0

My truck's mileage when rented was 4679 but I was charged MI Out: 4676, i.e. 3 miles extra by the agent. Plus, I was charged for 2 gal. fuel even when I filled the gas to the initial level. I have pictures of readings before and after renting as proof. I have rented UHaul many times in the past and I am not happy with this experience. I would like to mention that the truck was not cleaned before renting and the front of the truck, especially the windshield, had a lot of bugs and dirt marks on them.

Vikas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joaquin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

These guys are the best. I rent from this specific location only because they do such a good job.

Hallie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan V. 
Clasificación:
1.0

The location hours wee on my receipt as open at 8 AM. this was not the case and the sign read open at 10. There was a sign that explained the steps for returning the vehicle, however, non of the instructions that were located at the key box very far from parking had explicit directions which it was too late to complete after dropping the keys in the key box.

GINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ross S. 
Clasificación:
5.0

Great customer service. Easy pick up and drop off.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kale H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sterling B. 
Clasificación:
5.0

Thanx Tad!

Lance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

Employee was super professional and friendly and very kind.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN MATTHEW K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gene Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
5.0

I tired to use the return truck after hours and the website said I timed out. I was then charged $20. That's a website problem not a big T problem

Brad S. 
Clasificación:
5.0

Improve the website, submitting pictures and information is a headache

Salomon V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
4.0

Nothing!

Carol R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal M. 
Clasificación:
5.0

The gas was full when I picked it up. Sounds like a small thing, but it is HUGE costumer service to make sure it's full. I appreciated that sooooo much. The East Wenatchee uhaul that I normally rent from (at least monthly) never has a full tank so I end up having to guess how much to put in before I return it and always end up pulling more that I used. Totally unethical.

CHRISTINA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

The local people were great and easy to work with. Trying to check in online and by phone was frustrating to the point of aggravation.

Shelley H. 
Clasificación:
5.0

Wonderful, friendly staff and very helpful. However, this location did not have one of the furniture dollys I booked online. Also, they forgot to give me the small dolly and 5 pack of furniture pads that I ordered on the website.

Amy S. 
Clasificación:
4.0

Ideal convenient location.

Charles R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAXWELL M. 
No se han enviado comentarios para esta ubicación.

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