Comentarios del cliente para Big Tows Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Big Tows Inc

Grado total:

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Eleazar P. en

Grado:

The nicest facility around

Gerli S. en

Grado:

El cliente no dejó un comentario.

Jean L. en

Grado:

I received the truck with halftone of gas and more mileages that were recorded on the document. I received the truck with 65101 and recorded was 65083. This is not right. Now I am being charged for extra mileages. When I approached the attendant, it was OK to proceed and I won't be charged. Now it is different than what was said. I did not like it for being charged for what I did not use.

Stephen T. en

Grado:

This was the first time I ever had a uhaul representative just point to where the trailers were and said, find yours and hook it up. There was no assistance, I'm glad that I'm a capable person. This is a dangerous practice that should be addressed.

Maria Linda L. en

Grado:

Maggie was very helpful, the rental and return went very smoothly. Thanks.

Susanne S. en

Grado:

The return process was too long and shouldn't require completing online. My service was difficult to get a connection.

EILEEN G. en

Grado:

El cliente no dejó un comentario.

Danny P. en

Grado:

I rented a vehicle from the Nanuet location a week before and prefer that location. Very disappointed that the vehicle I got this time did not have cruise control.

Mendel P. en

Grado:

El cliente no dejó un comentario.

Gordon A. en

Grado:

Although I dropped the truck off at the required time and filled the tank to precisely where it had been when picked up and noted by Bob's on the contract, a notch above the half-way mark, the woman at Big Tows merely instructed me to put the key in the drop box, with the original contract, which I did. Apparently, there was no one at the location to verify the gas level or inspect the truck, or give me a final receipt. Since I had no choice but to leave the truck, I hoped they would be honest and send me a final tally receipt for the rental. Instead,, Big Tow sent me a statement via email, informing me I'd been charged an additional $10.60 cents to the total for gas, claiming the truck was below the line indicated, at precisely half a tank rather than a notch above, which was patently untrue. Since no one was there when I dropped the truck off, of course, I had and have no way to contest this charge. Additionally, I'd have liked to receive a full receipt of the entire cost (including the insurance I paid for), for tax purposes, but they sent no such receipt, only the statement of the added charge..

John C. en

Grado:

El cliente no dejó un comentario.

James J. en

Grado:

I feel that I should not have been charged for the gas. The gas gage read more than recorded. Disappointed

DAVID C. en

Grado:

The staff was attentive to my needs and was very quick and responsive with service.

Catherine J. en

Grado:

El cliente no dejó un comentario.

tim H. en

Grado:

Very pleasant expiriance, I was in & out girls in office super friendly answered all my questions Thank you

lisa S. en

Grado:

Rude liars I started with the Nanuet location you never gave me a real “but told me that the truck would only be available at Spring Valley location. When I went to pick it up they had added insurance I didn’t want and told me they were unable to remove it. They overcharged me I believe for the actual truck rental and then I learned that it’s normal for this time of year but the rudeness of William Clark the text messages he sent me or so rude I have a complaint them I will never use your company again and lied about storage telling me that it was only available in Asheville and finding out I could’ve used it anywhere - The stress I went through was unimaginable and the rudeness I encountered in the long waits on the telephone and the fact that their locations close at 5 o’clock when people are moving is just unbelievable to me- Boo U-Haul

Jack O. en

Grado:

El cliente no dejó un comentario.

Chimene C. en

Grado:

El cliente no dejó un comentario.

eli G. en

Grado:

El cliente no dejó un comentario.

George E. en

Grado:

Uhaul confirmed my reservation, but the location was actually close the day I picked up the truck. The other company at this location was able to process my rental. This would have been a disaster if I could not have gotten the truck that day!

emmmela L. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

I went online and reserved a cargo van. I picked up the Cargo Van at Big Tows in Spring Valley, NY. I wanted to reserve the van for 5 hours but the website online wasn't allowing me to type in 5 hrs and only accepted 1 hr for usage. I took the extra coverage. I got charged 19.95 + extra coverage for 5 hours, not the19.95 as advertised. My bill was about $80-$100 more based on all these additional charges that were never communicated to me. We picked up the van with 3/4 full gas tank. We dropped off the van with that exact same fuel tank level at 3/4 full. Big Tow charged us for 2 gallons of gas. The woman at Big Tow did not inform me that I would be charged per hour or that I needed to drop it off with a full tank. The only thing she told me was that I would be charged for mileage. We also reserved 2 dollies, which we had to go to the Nanuet U-haul location. Nanuet had no dollies available. The van was clean and in good condition but I don't think we'll ever rent u-haul again based on our above described experience. I don't recommend using U-haul. They have deceptive advertising and have no oversight for locations like Big Tows.

adam H. en

Grado:

Great experience- the two ladies at the front desk were very friendly and explained everything clearly. I was out the door in 5 minutes, and the equipment was exactly what I was looking for. Would definitely use again

thomas H. en

Grado:

El cliente no dejó un comentario.

Zev Nochum P. en

Grado:

El cliente no dejó un comentario.

RUBIO D. en

Grado:

El cliente no dejó un comentario.

sonia H. en

Grado:

El cliente no dejó un comentario.

Roy R. en

Grado:

Clean the back of the pickup. Return my call, stop wasting my time

Kyle N. en

Grado:

Nothing. Everything went great!

John G. en

Grado:

El cliente no dejó un comentario.