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Make sure tires are properly inflated so equipment is ready to go so customer doesn't have to go out of there way to get it done The trailer had a noticable low tire from looking at it had to go get air in it
Lady at the desk was very nice
It's the only place to get your UHaul of you use Big Idaho Storage
Very nice place! Was greeted by a very kind lady who immediately came out to serve me. She asked a lot of questions to ensure the trip was great and we had no problems.
Rebecca was amazing, and very helpful!!
super service. been at this location before, thats why I chose it
I could not get the truck at 8:30 using the uHaul app and my phone. Terrible system! The manager Rebecca came to my rescue and let me have the truck, without her help the rental would not have happened. THANKS Rebecca!!!
My entire experience was amazing! Well done!
Rebecca was great to work with! She solved our problem with the smaller truck to the 15 ft truck. It worked great for us.
double billed for extra hour
It just added up to be a lot more than we thought. We had rented a 26' truck Sunday and it came to $96. Similar mileage used. But this one came to $88 and it was an 8' pickup.
We have had very good experience with this location for several years now and pleased. Thanks.
Picking up my rental van was quick and easy. The staff at Big Storage were very helpful and accommodating and did an excellent job in making sure I was comfortable with all the functionalities of the van. Exceptional service.
the rep that helped me on the phone was excellent and very helpful. they helped with all of my questions and concerns and let me know what i needed to in detail.
Staff was very pleasant to work with. Very helpful.
The app sucks
The folks here are very friendly and so eager to help .
The people at Big Storage are GREAT! That wasn't even my designated drop off location, but they went above and beyond to accommodate my needs.
They were very efficient, fast,nice to deal with.
Very professional and nice lady who helped me with the rental truck. She was knowledgeable and explained everything to me well. I would recommend this location to others in need of a rental vehicle.
The woman at this location was friendly and fun. Five stars for her.
Excellent staff.
Easy to access
It is obvious that a great customer experience was very important to the employees we dealt with. Will definitely recommend!
I don't know if there is anything you can do to make the whole experience better. It was perfect anyway. Thank you guys for always going above and beyond to make sure I have an easy moving experience.
The staff at this location were very helpful and made it very easy for us to return our equipment after hours. I would recommend this Uhaul location to anyone.
Nothing should be changed. Very professional.
I enjoyed my experience with Uhaul. They were friendly and knowledgeable and the training employee did a fantastic job.
Exterior of truck was very dirty window was not cleaned.
We were supposed to pick up our truck at a different location, but the key was not left in the key box. When I called customer service, I did not receive any kind of apology for the inconvenience or anything, just was told I had to go to another location. This is not the first time U-Haul has messed up a reservation of ours and it is disappointing to know that we have never received any kind of refund or even so much as an apology.
The location and service was excellent the app has some serious glitches
I worked for Uhaul for 11 years. This was one of the dirtiest trucks I've seen ho out. First thing I had to do was wash the side windows, mirrors and wipe down the headlights. Asked if we could pick the truck up first and come back for the auto transport. They said we're don't like to do that.
Rebecca is a great representative
Great experience!
The ladies working there were super friendly and very helpful every step of the way!
Very friendly and professional people at this location.
Very friendly! A pleasure to do business with!
Nobody at front desk, and price was extremely high for a local move. Your prices and the service were absolutely terrible.
This one was a great example of what I am used to. They do not normally take drop offs but found their way around the irregular customers request. I was not willing to leave my wife sitting outside this location while I drove and then hailed an Uber to pick her up. This was arranged by the manager at the original rental location.
We were unable to get the after hours return to work correctly. When we called today no one would answer or return our call. We did finally get an invoice over email that looked correct and that was appreciated
No parking Self checkin was a real pain. Especially the photos !! Early close on weekends is not customer centric Most of us work during the week
Great gas mileage in the 17 ft.
Re charged the insurance fee..that was not mentioned when I informed them I needed the truck a few extra days. They knew the truck was just sitting in my yard waiting for my carpet to be installed
Hooked the trailer up for me. Very courteous. Nice easy location.
Very good service Very pleased
The girl at the desk, sorry can't remember her name, was very helpful. She did a great job, I would rent a truck from her again
Awesome Service! I can't express enough gratitude for their patience and understanding. Ryder was AWESOME!
Your employee Rebecca was the best! Give that girl a raise!! She is a true asset to your company!! Great experience.
Was much higher priced than anticipated, we drove the truck for max 45 miles and the truck was only supposed to be 19.99+ gas and fees and ended up being $75 with us filling the truck up with gas when we were done.
Great people and awesome people who will be there for you
I bought the circular lock for my uhaul, after I asked 2 separate times if it would fit. It does not fit. Or the fact that I asked how the process works for securing my car to the transport and the only thing mentioned was the straps for over the tires. I made it from Idaho to Denver before realizing that I should have had a chain around each axle. Thankfully my car made the entire trip still attached to the transport.
The software, a web application which worked well on my modest smartphone, was fairly good. When it came time to check out, and pay, the pop-up list of ways to pay had no items at all! I couldn't pay. So I clicked Continue anyway, and THEN it redrew the screen with a list that actually had choices, including the appropriate choice for me. As a developer, I know making sure all the menus, pop-ups and combo boxes populate properly is a pain. It was a small glitch, so overall I'd give the software a thumbs up.
