Please figure our a way to make your mobilpickup up easier. I was on the phone with your agent for an hour
Kathleen S.
Customer Reviews for Big Storage Idaho
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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From start to finish these folks make it all a smooth transition! Than you!
lynn S.Get a trash can for the lobby.
Walt D.Loved the experience
Rodney F.All the facilities are top notch and the manager is a dream to work with.
Douglas J.I was overcharged. Was charged for CDW which I didn't sign up for. Was this a deceptive default on the screen that I didn't catch ? Also charged for an after hours checkin. I checked in at 2;55. 2 hrs before deadline and handed the keys to the man in the still open office. Please respond. John Fedoris
John F.Truck was covered in bugs including the windshield. Not related to this facility, but the overall Uhaul experience was terrible! I reserved a 26' truck a month in advance. I called the morning before scheduled pick up and was told they could not confirm but someone would call by 6:00pm to give a status update. Mid morning the day prior to scheduled pick up, I was told that only a 20' truck was available and it was more than an hour from my house. I had scheduled time off from work and purchased return airline tickets for my son and I to accomplish this move. I told them I was not happy, but would take the 20' truck. The next morning I made the drive to pick up the truck. When I arrived, I was told the truck had not been returned and they didn't have another available. After becoming highly agitated, I was told they had a 20' truck available 10 minutes from my house. I asked about a price break for the loss of time, cost of fuel and over all hassle and was told they would discount the rental 50 dollars which did not happen. I recommend any option other than Uhaul.
timothy N.Claudette. Thank you for everything
Jerry C.Miscommunication was horrible!
Dylan F.Was a bit on a time constraint that day and it was a little inconvenient when it took awhile to get the keys due to some computer issues showing the truck was not available, other than that, would still recommend, service was good, things happen ya know.
Maria O.Have to say that the parking & getting into & out of this location is very difficult!!
TJ M.Everything was wonderful!!
Heather C.Improve your phone app
JACOB C.The location of the rental - great in all aspects really. The online process was time consuming. It seems it could be much simpler unless I missed something along the way I would advise doing most of the check-in, in advance, ie...drivers license photos, approved drivers and so on. Take a few pics of the truck before leaving and few when returning. Seems it would be just as effective and much faster.
Jessica C.All was good
Michael L.Nothing the best service all the way around
Raymond G.On my date of return the uhaul app would not find my location for me to return the truck. I called customer service and waited 40 minutes on hold and was never answered. I ended up just leaving the truck and dropping the keys in the drop box. The app needs to be updated in order to make these transactions go more smoothly.
Gladys M.Allowing the customer to have less difficulty in filling the gas tank so they don't have to pay the fuel fee.
Jason M.Truck was caked with mud. Couldn't park my vehicle in secure paved lot. The ramp at the back of the truck could hardly be pulled out and pushed in. I really hurt my back doing so. I've read him in a U-Haul truck to the years never have I had this experience. I would like this to be addressed. Gracias
Shannon L.Every aspect of our u-Haul experience was a nightmare. Charges were incorrect, drop off location was changed, couldn't unload at the storage facility designated, equipment paid for wasn't on truck
Ken K.excellent service
JoAnn S.Well I was told it would be 36 dollars. After checking in my card was charged 112 pre auth then after return said total was 56. My money never returned as well as it said nothing online about needing a copy of a lease I had to stand there 30 minutes while the lady verified additional contacts
Melissa C.Pickup was fine, and the woman who helped me was very nice. I came back to drop off the truck at 4 pm and the office was closed. The online drop off procedure was a PAIN IN THE ASS, especially after a long day of moving furniture. It would have been nice to deal with a live person instead of trying to figure out your app while standing there sweating in the sun.
MATTHEW S.A great service manager. All explained clearly and ver patient. This is my favorite U-Haul and Storage Center.
Jerry C.Nothing. Excellent service at this location. Thanks Rebecca for your help!
Donald C.Truck was clean. Got the job done. People inside were very kind. Will use them again.
Jeffery B.Excellent service actually the best service I have had anywhere lately! Please let her know I appreciated her making it so easy!
Bridget R.Make sure tires are properly inflated so equipment is ready to go so customer doesn't have to go out of there way to get it done The trailer had a noticable low tire from looking at it had to go get air in it
Anthony S.Lady at the desk was very nice
Roman G.It's the only place to get your UHaul of you use Big Idaho Storage
Mathew B.Very nice place! Was greeted by a very kind lady who immediately came out to serve me. She asked a lot of questions to ensure the trip was great and we had no problems.
Katharine R.Rebecca was amazing, and very helpful!!
Daisy S.super service. been at this location before, thats why I chose it
George G.I could not get the truck at 8:30 using the uHaul app and my phone. Terrible system! The manager Rebecca came to my rescue and let me have the truck, without her help the rental would not have happened. THANKS Rebecca!!!
Nicholas S.My entire experience was amazing! Well done!
Sheila O.Rebecca was great to work with! She solved our problem with the smaller truck to the 15 ft truck. It worked great for us.
Karen L.double billed for extra hour
Wayne S.It just added up to be a lot more than we thought. We had rented a 26' truck Sunday and it came to $96. Similar mileage used. But this one came to $88 and it was an 8' pickup.
GREGORY J.We have had very good experience with this location for several years now and pleased. Thanks.
CHARLESDOUGLAS R.Picking up my rental van was quick and easy. The staff at Big Storage were very helpful and accommodating and did an excellent job in making sure I was comfortable with all the functionalities of the van. Exceptional service.
Carlie T.the rep that helped me on the phone was excellent and very helpful. they helped with all of my questions and concerns and let me know what i needed to in detail.
Erick H.Staff was very pleasant to work with. Very helpful.
MICHAEL W.The app sucks
Jerimiah P.The folks here are very friendly and so eager to help .
JEFFREY E.The people at Big Storage are GREAT! That wasn't even my designated drop off location, but they went above and beyond to accommodate my needs.
Kevin H.They were very efficient, fast,nice to deal with.
Linda M.Very professional and nice lady who helped me with the rental truck. She was knowledgeable and explained everything to me well. I would recommend this location to others in need of a rental vehicle.
Estella P.The woman at this location was friendly and fun. Five stars for her.
JAMIE F.Excellent staff.
Samantha R.Easy to access
Kevin M.It is obvious that a great customer experience was very important to the employees we dealt with. Will definitely recommend!
James F.I don't know if there is anything you can do to make the whole experience better. It was perfect anyway. Thank you guys for always going above and beyond to make sure I have an easy moving experience.
Leann V.The staff at this location were very helpful and made it very easy for us to return our equipment after hours. I would recommend this Uhaul location to anyone.
David C.Nothing should be changed. Very professional.
Rodney W.I enjoyed my experience with Uhaul. They were friendly and knowledgeable and the training employee did a fantastic job.
Virginia C.