Customer Reviews for Big Steel Core Buyers
(U-Haul Neighborhood Dealer)

154 reviews

12725 Crosby Lynchburg Rd   Crosby, TX 77532

(281) 462-9003

Office Hours

  • Mon-Fri: 11:30 am–5:30 pm
  • Sat: 8 am–5:30 pm
  • Sun: 9 am–5:30 pm

Services at this Location:

Contact Us

(281) 462-9003

12725 Crosby Lynchburg Rd
Crosby, TX 77532

Services at this Location:

Office Hours

  • Mon-Fri: 11:30 am–5:30 pm
  • Sat: 8 am–5:30 pm
  • Sun: 9 am–5:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location was fine, however the truck I got had no AC so it made my moving experience miserable. (Not the locations fault)

Evan teal 
Rating:
4.0

The key for the truck was in the back of the truck locked up with a padlock. I was not sure what to do with the lock or where to put it or if I was to take it with me to the drop off location. Better instructions would have been nice.

Steve E Stotts 
Rating:
5.0

Customer did not leave a comment.

Arron Johns 
Rating:
5.0

Customer did not leave a comment.

Chelsea Bynes 
Rating:
5.0

Customer did not leave a comment.

June Domke 
Rating:
5.0

Customer did not leave a comment.

Neil Conner 
Rating:
3.0

The location was supposed to be open. It appeared to be someone's house. The door was locked and had a note to call for assistance. I could hear they were just sitting inside and watching TV. Most of the lot was gravel and mud, and due to rain I couldn't get very far in to park the truck anywhere decent. I didn't want to get in stuck in any mud puddles. They told me to just leave it and I wasn't able to get any helping checking out/dropping off with the system.

Alicia Allison 
Rating:
2.0

Customer did not leave a comment.

Leonard Avilla 
Rating:
5.0

Everything was good. The gentleman was very nice that rented me the truck.

Donna Warman 
Rating:
3.0

I rented a car trailer and one of the straps used to secure the tires was cut and I could not make it reach the ratchet also the ratchets were really trashy I had to hit them to get them to close and pull it again to make the strap tighter

Cody Connaly 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY KIRST 
Rating:
5.0

Customer did not leave a comment.

Artenia Allen 
Rating:
5.0

Customer did not leave a comment.

Antonio Cornejo 
Rating:
4.0

Customer did not leave a comment.

Steven Moorman 
Rating:
5.0

Customer did not leave a comment.

clarence brown 
Rating:
5.0

Customer did not leave a comment.

Shaun Scott 
Rating:
3.0

Customer did not leave a comment.

Robert Isaac 
Rating:
3.0

People should only turn in equipment when a person is there to check them in and give the person a receipt of return.

Jimmy Sykora 
Rating:
5.0

Customer did not leave a comment.

Carlos Partida 
Rating:
5.0

Customer did not leave a comment.

Candis Frazier 
Rating:
5.0

Customer did not leave a comment.

cheryl thomas 
Rating:
3.0

The guy who came out to check the truck in was pushy and short with me. Every place you rent/return a truck to is different. I misunderstood that he was checking in the truck on his phone while I was trying to do the same thing on my phone like I had done before. He was a little rude about the situation. *BIG THING* Had a 26’ trk and the entrance barley accommodated it.

Vanessa Brewer 
Rating:
5.0

Customer did not leave a comment.

Ross Mcmurry 
Rating:
5.0

Customer did not leave a comment.

Dominic Van Buren 
Rating:
5.0

We’ve rented from this location several times. Always professional and courteous. Excellent.

Pam Norman 
Rating:
2.0

Had to make multiple phone calls to get U-Haul employee to show up when I picked up and dropped off. I won’t use this location again.

Roberta Kirsopp 
Rating:
5.0

Me gustó el servicio y la unidad claro que seguiré usándolo

Salvador Montoya 
Rating:
5.0

The check in process was quick and the agent was very friendly and professional.

Pasha May 
Rating:
5.0

Nothing really.

SIDNEY GEORGE 
Rating:
5.0

Thank you. Truly . Great service. Great guy

Linda Vaughan 
Rating:
4.0

Customer did not leave a comment.

Kris Veillon 
Rating:
5.0

These people at are very Nice & professional . Like their service

Syed Mujtaba Bukhari 
Rating:
5.0

Customer did not leave a comment.

Chasidy Lockett 
Rating:
1.0

Make sure the mileage is correct and the amount of gas is correct in the system and give me the correct truck

Catherine Thomas 
Rating:
3.0

Not the location but uhaul owes me a refund. If you scheduled for a uhaul and you're talking to customer service make sure you don't get a stupid bitch like I did. Because now I'm waiting to get a refund because of customer service

auston gruenstein 
Rating:
3.0

Tail lights was not working. For nite time use. No one checked.

Donald Lavinge 
Rating:
3.0

Customer did not leave a comment.

Lettie Caruso 
Rating:
5.0

Great customer service. Gave clear concise information and made handled the situation in an effective manner when needed. Will definitely use in the future and recommend to others.

James Perry 
Rating:
5.0

Customer did not leave a comment.

eddie williams 
Rating:
4.0

Not the location in crosby tx ,But the one in gilmer tx yes

Jeremy Ellington 
Rating:
4.0

Nothing much really.

Sidney George 
Rating:
5.0

Customer did not leave a comment.

jack crawford 
Rating:
2.0

i was moved the baytown location to pick up my truck and dollys, this location didnt have dollys and suggested i back to the Baytown location to get dollys the baytown location didn't have any and i ended up at another Baytown location and rented a dolly that i had to return that day. causing me to run all over the place in the truck i rented and making me go over my miles and incur a 64.00 overage charge. i have filed a complaint. not happy with the Baytown location where the truck was originally supposed to be, they were the least helpful and rude.

kimberly asbury 
Rating:
5.0

Customer did not leave a comment.

LADON GARNER 
Rating:
5.0

Customer did not leave a comment.

DAWN MILLER 
Rating:
5.0

Customer did not leave a comment.

Silidonio Delgado 
Rating:
1.0

Train employees...

marco Hardanez 
Rating:
1.0

Have a drop off keys box, the truck was full of trash, they didn’t open at 8

Clemente Flores 
Rating:
5.0

Customer did not leave a comment.

William May 
Rating:
5.0

Customer did not leave a comment.

Marcus Bass 
Rating:
5.0

Customer did not leave a comment.

Matthew Rush 
Rating:
5.0

Employee was very courtios from beginning to end.

BRIAN LUKAVSKY 
Rating:
3.0

Very nice and knowledgeable person

john norris 
Rating:
4.0

I found the service to be convenient and swift. Vehicle was well maintained and attendant was straight forward with cost.

Athelia Huff 
Rating:
4.0

Nothing 😃

GREGORY STMARTIN 
Rating:
3.0

The trailer hitch was packed with mud, the trailer came off my ball before I got out of the lot.

Stephen Burrell 
Rating:
1.0

Kingwood location is always a pleasure. Our trailer wasn’t ready for pickup so we had to drive to Crosby to pick up. The guy checked our lights and said they were working. Half way to Austin we realized our break lights were working but running lights were not. When we dropped it off in Leander we were told the safety latch was damaged which we asked him about that and he said it was fine. Not happy with experience considering we weren’t safe at all.

lawrence pope 
Rating:
4.0

Better parking lot for when it rains

Gustaf Holmelin 
Rating:
1.0

Customer did not leave a comment.

Tracy Cratty 
Rating:
3.0

The rate of this rental was extremely high considering I rented the same for again, a one way rental a few month prior at a fraction of the cost. Also I had to drive over 20 miles and pass countless Uhaul facilities with the same trailer to pick this one up. It was frustrating but the gentleman that worked there was very nice and helpful.

Lance Williams 
Rating:
1.0

The guy called me mad because he had already rented my uhaul I told him I was told if I kept it a extra day it only charged me 20.00 and I needed it another day and he said I couldn't keep it because he already rented it and I had to have it back I said I rented it first my reservation should be priority he said well your going to be charged 50.00 for late drop off so I called uhaul and they said he can't do that it's only 20.00 for additional days he charged me for 2 additional days instead of 1 so I was chard 61.00 for dropping it off 12hrs after I said I would and he wasn't even there when I dropped it off. I'm calling Uhaul again tomorrow for a refund because 2 days for additional hours is complete BS.

ALEJANDRA MILNE 
Rating:
4.0

Nothing I can think of

Darren Cook 
Rating:
3.0

Customer did not leave a comment.

Ashley McCord 
Rating:
5.0

Customer did not leave a comment.

Shannon Roche 
Rating:
4.0

Customer did not leave a comment.

Ed Pagone 
Rating:
5.0

Nothing. This was one of the best rental experiences I’ve had with U-haul.

Harold Collier 
Rating:
5.0

Customer did not leave a comment.

charles dooley 
Rating:
5.0

Customer did not leave a comment.

Martin Mahler 
Rating:
5.0

Customer did not leave a comment.

Elmer Montano 
Rating:
5.0

Salesman was very helpful.

JENNIFER PRIETO 
Rating:
5.0

Drop off went well and I told the gentleman about the truck and the issues I had, he said it never should have been rented to me.

Stephen Burrell 
Rating:
5.0

Customer did not leave a comment.

Britton Cox 
Rating:
4.0

Customer did not leave a comment.

Thomas Ledvina 
Rating:
5.0

Customer did not leave a comment.

Angela Finnels 
Rating:
3.0

Customer did not leave a comment.

Delilah Osborn 
Rating:
1.0

The truck came with a broken mirror. I took a picture and put it in the evaluation before I left with the truck. I had no idea how damaged it really was till I got on the high way. It came completely off and could have caused a major accident. My mother was driving behind me in my car and had to assist me with left had turns and switching lances because I didn’t have a mirror. This should have been taken care of before renting the truck. It was completely wreckless and dangerous. Not to mention getting the truck on empty fuel. I returned it on empty fuel and now I have email saying I am being chard $55 dollars for returning the truck on empty. I have never had a bad experience with uhaul but this was absolutely ridiculous.

Ravo Scott 
Rating:
5.0

Customer did not leave a comment.

Alyssa Martinez 
Rating:
5.0

Great. Very good guys

Stephen Kim 
Rating:
5.0

Good customer service

Deaudrey Brown 
Rating:
5.0

Customer did not leave a comment.

Oliver Ball 
Rating:
4.0

Smooth drop off with no issues.

Frank Butkiewicz 
Rating:
1.0

Just close this location!! The guy was in there was very rude and he got upset because he had to come outside to do his work. I’ve arrived to the location in order to drop off the truck and it was muddy, not signs, no instructions no nothing!

Juan Ramos 
Rating:
1.0

Customer did not leave a comment.

loretta sanchez 
Rating:
3.0

Customer did not leave a comment.

Susan Petersen 
Rating:
1.0

The only way to drop off was without the business' help. It was a muddy drive way of several people's homes. The business would not answer the phone. There was a sign but no actual business office, but only a run down mobile home in the back yhe neibors said was the office; though noone answered the door.

Steven Wilborn 
Rating:
1.0

Customer did not leave a comment.

Steven Wilborn 
Rating:
5.0

They were very accommodating and communicated very well about pick up time

Jason Almeida 
Rating:
5.0

Everything was great

Luis Almaguer 
Rating:
5.0

Great customer service!

Michael Portillo 
Rating:
5.0

Customer did not leave a comment.

Deborah Jones 
Rating:
1.0

My experience was absolutely awful. I arrived at the scheduled time and the operators(make and female) argued across the parking lot about something due to not having the key to the original assigned truck. Once getting that fixed I was charged two $100 deposits. I have yet to get those back. Once inspecting the truck and comparing my order email it was Incorrect. The mileage was off and the amount of fuel was also wrong. When calling to advise the operators I was assured it would be fixed so I would not be overcharged. I am not going back and forth with my deposits and I am owed money back. I would like this situation resolved and if you have any questions please call 936.391.9903

Mallory Parson 
Rating:
5.0

Customer did not leave a comment.

Brandon Julian 
Rating:
5.0

Customer did not leave a comment.

Heather Slaughter 
Rating:
5.0

Customer did not leave a comment.

eric niles 
Rating:
5.0

Customer did not leave a comment.

Alana Dahlinger 
Rating:
5.0

Customer did not leave a comment.

martuette Wyatt 
Rating:
5.0

Customer did not leave a comment.

Jason Loving 
Rating:
5.0

Customer did not leave a comment.

Allen Gilber 
Rating:
5.0

Customer did not leave a comment.

Miguel Perez 
Rating:
5.0

Customer did not leave a comment.

Richard Petees 
No reviews have been submitted for this location.

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