Customer Reviews for Big Splash Car & Truck Wash
(U-Haul Neighborhood Dealer)

Rating:

1.0

Shut down the big splash location.

Rating:

5.0

26' truck performed very well over the Rovky mountains!

Rating:

5.0

They were amazing. Went above and beyond for us.

Rating:

5.0

Clean, and no other vehicles around.

Rating:

5.0

Fabulous service

Rating:

1.0

Lies on the quote, overcharged. We were told our quote was all in for miles. Then we got charged an extra 100 miles.

Rating:

1.0

The worst uhaul experience ever. Equipment was dirty, gas tank was @1/8 of a tank or less! Customer service at this location was terrible. The facility was filthy, as was the truck I rented. I would not ever step inside that facility again! UHaul, you can do better !!!!

Rating:

1.0

Answer their questions, and explain better, Employee just walked away while i was asking him questions.

Rating:

3.0

Advertised as 19.95 per day expected to see a bill for that amount but it exceeded my expectations

Rating:

3.0

It took about an hour to get the truck. I had to ad my license picture through the app 4 times. The gentleman working explained he usually isn’t in charge of this process. He was amazing, by the way. I felt bad bc nothing he was doing was working.

Rating:

3.0

Explain why your being charged so much and for what not just charge your credit card then hand you the receipt Location charged my credit card a extra amount with out telling me or explaining why just handed me a copy of the bill

Rating:

1.0

Service needs improvement! If you are going to charge someone extras always good to go thru it with them first instead of just ramrodding extra charges thru!!

Rating:

5.0

The young man that runs this location was nothing short of amazing! He is an incredible asset to your company! I believe his name is Amed! He was so accommodating! We had booked a uhaul from one of the Red Deer locations and they weren’t there when we went to pick it up! They closed half an hour earlier than they said! This left us in a very bad way! The fact that the Lacombe location was open until 8 o’clock pm saved our move!

Rating:

1.0

Horrible truck, engine light and ABS light on. Covered in damage and the guy at the front wasn't helpful

Rating:

3.0

We were given the oldest truck on the lot (there were many of this same size) and it had clear damage to the seal around the windshield. This was “fixed” with packing tape which came apart as we drove down the highway and the broken plastic around the windshield began to slap against the truck. Before we drove it off the lot, we pointed it out to the attendant and he said he couldn’t swap out what truck we could take because the truck was already “dispatched”. Otherwise, not a bad experience. I just don’t think a truck that significantly older and in need of repair should be the first choice to send a customer out in.

Rating:

3.0

Odd set-up at this location- wasn’t sure who I was dealing with—— UHaul or?? Took long time to process the transaction for return even though all was prepaid and I was the only customer there!

Rating:

5.0

Great experience-thank you

Rating:

2.0

First, I was told my reservation wasn't in the system, even though I reserved online and had a reservation number. Then I was told the 26 foot truck I reserved was not available. After I asked for a 20 footer, it seemed to take forever to get the keys, which were the wrong keys once I went out and tried to unlock the door. Finally after another 15-20 min I finally got the correct keys. I started the truck to do a walk-around and when I opened the back door I could plainly see the unit had not been swept out.

Rating:

5.0

Once again a flawless experience with no hassle whatsoever. Thank you

Rating:

3.0

My credit card was charged for a deposit of $365 and then upon return the gentleman attempted to charge the full amount (including deposit). My original card did not have available funds to process the invalid total. I argued with him but he insisted he understood the process. Now I have the $365 charged on my Mastercard and $690 charged on my Visa. This has limited my funds to complete my move. Moving is stressful and expensive. Large amounts of available funds are held up in security deposits and new accounts. It would be nice if uhaul could train their representatives with the correct processes to avoid unnecessary financial burden on clients.

Rating:

1.0

Would never go back to this location!

Rating:

4.0

over all very good just not as good as drop off site

Rating:

5.0

A visible sign from the road would be helpful

Rating:

5.0

Hi, Ivan and Anmol are life savers! I left my sunglasses in the truck and they found them for me. They took the time and effort to ensure I can pick them up or get them to me if someone is driving through my city! Don’t hesitate to use this location as they are honest people!

Rating:

1.0

Clean the uhual, was disgusting and sticky. Had drink cans in it from previous people. Pop all over windshield, and sand/dirt all over the bed in back. Better communication, and would like a better way to compare the gas gage before and after use, as the man working had no clue what he was doing and over charged me on gas/mileage. have never had such a horrible experience with uhual. not impressed and will be looking for alternative ways of moving next time.

Rating:

5.0

All was good

Rating:

5.0

nothing. Great guys at the carwash/uhaul

Rating:

5.0

Great and friendly service

Rating:

5.0

Staff are all fantastic...easy rental and return

Rating:

4.0

Customer service was horrible.

Rating:

4.0

Very Kind and efficient. Would not hesitate to use again.

Rating:

5.0

Excellent Customer Service!

Rating:

2.0

I am not happy with my service I was booked too pick up in red deer but ended up having to drive all the way to Lacombe to pick up my unit not very happy at all because the person who had the unit I was suppose to have didn’t return it but the place did not look for another one for me at all

Rating:

5.0

You seriously should give the gentlemen who helped us a raise or bonus or something. He was fantastic and will always book with him if I need a uhaul again.

Rating:

5.0

Asked lots questions about the uhaul but was efficient.

Rating:

2.0

I have 2 charges on my credit card. One for the rental and now a mystery charge. The guy there're second day said my reservation was lost and said I did not pay. Then called back to say I did. Not very good communication and amd this unknown charge is frustrating to see.

Rating:

1.0

Did not want to purchase the insurance but the rep guy was unable to proceed with the rental unless selecting insurance. Computer system was very slow. Took about 20 minutes.

Rating:

5.0

My experience was great , they got me out of a bind in a timely manner and super to deal with !