Customer Reviews for Big Sky Muffler
(U-Haul Neighborhood Dealer)

451 reviews

781 Hwy 93 N   Hamilton, MT 59840
(Mi S Of Woodside)

(406) 961-3404

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(406) 961-3404

781 Hwy 93 N
Hamilton, MT 59840
(Mi S Of Woodside)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott Noon 
Rating:
5.0

Pickup and drop off were both great. Prompt and friendly service. Will use again.

Charles Williams 
Rating:
5.0

All was perfect!

Mary Barton 
Rating:
5.0

Customer did not leave a comment.

Adam Lewis 
Rating:
1.0

The female employee was rude and acted like the basics of her job was a complete burden. She made this known with what she said, complaining and deep huffs.

Melissa Thayne 
Rating:
5.0

Fantastic!!!

amy carroll 
Rating:
3.0

I never verified that there were 6 blankets before I got in the Uhaul. When I was finished with the job, there was only 5. I was charged for a missing blanket. Not a big deal… but I do t believe I lost a blanket.

James Kaney 
Rating:
5.0

great

robert adair 
Rating:
5.0

Customer did not leave a comment.

Jerry Kautzman 
Rating:
5.0

Customer did not leave a comment.

robert adair 
Rating:
5.0

Customer did not leave a comment.

Justin Gordon 
Rating:
5.0

great

robert adair 
Rating:
5.0

Very good service, equipment in good shape. Always enjoy working with the crew at Big Sky Muffler.

Rick Knight 
Rating:
5.0

Customer did not leave a comment.

Doug Anderson 
Rating:
1.0

Never talked with them, just left the piece of junk and put the keys in a drop box.

Robert Campbell 
Rating:
5.0

Great customer service

Brent Beckwith 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JACKSON 
Rating:
5.0

This location is FANTASTIC. Very helpful and friendly staff.

Wendy Holsapple 
Rating:
5.0

I would like to thank Kathleen for addressing my concerns and changing my opinion of her facility. I look forward to meeting her and thanking her in person during my next U-HAUL rental.

Richard Cardone 
Rating:
5.0

Customer did not leave a comment.

Panagiotis Giannakakos 
Rating:
5.0

Customer did not leave a comment.

Gary Viviani 
Rating:
5.0

Customer did not leave a comment.

Ricky Broske 
Rating:
5.0

Equipment was clean but dated. Lots of bumps and bruises and a few loose internal bumpers, but for our needs it was fine. Owners were prompt, friendly, and helpful.

Michael A Jagd 
Rating:
5.0

Customer service was spot on! I walked in with no call ahead or appointment, she helped me right away anyway. Communication was amazing and I was helped more with set up than I ever have been by any other dealer. They may not be a huge uhaul dealer but they are by far the best!

ERICA ISAACS 
Rating:
3.0

Customer did not leave a comment.

Heather Bunch 
Rating:
5.0

Customer did not leave a comment.

joel wilson 
Rating:
5.0

Customer did not leave a comment.

Ricky Broske 
Rating:
3.0

Customer did not leave a comment.

Harold Reichart 
Rating:
5.0

Customer did not leave a comment.

Brain Weber 
Rating:
3.0

Customer did not leave a comment.

William Kochever 
Rating:
5.0

Customer did not leave a comment.

Christine Box 
Rating:
5.0

Customer did not leave a comment.

Diane Russel 
Rating:
1.0

26’ unit was rented out with a check engine light on . Female staff member was aware that the unit was being directly rented out after us, obviously no time to fix these matters The absolute WORST part of this experience, the building g has a very large trash container right where you drop off. The container in NO WAY was marked business use only, private use or any restrictions what so ever. Not only this this woman NOT call for authorization on the credit card, she placed a “cleaning charge” on our bill. Which is a fraudulent description, and was in NO manner approved . This company WILL expect a CHANGE BACK with a report of fraud to UHAUL corporate and the local authorities for a fraudulent charge that is not stipulated anywhere in the contract. This will NOT go away, we are local. I will hall them into small claims and notify my card issuer before close of business if this is not resolved immediately. When I did call, it was like oh, since I have your credit card #. We charged you for dumping trash. Again no legal right to do so under the contract, no authorization, and no notice or posting that this was prohibited.( we took photos to make sure they did not try this underhanded tactic) Any renters- be warned. They have unlawfully used my credit card and committed fraud. Dr. Vincent Grant

Vincent Grant 
Rating:
4.0

Customer did not leave a comment.

Scott Gottsche 
Rating:
5.0

Customer did not leave a comment.

Justice Zito 
Rating:
5.0

Customer did not leave a comment.

Eric Broch 
Rating:
5.0

Customer did not leave a comment.

rob coble 
Rating:
4.0

Customer did not leave a comment.

Byrke Beller 
Rating:
2.0

My things were soaked when I arrived in Phoenix yesterday. Please seal the trailers and maintain those seals, I don’t want anyone else to experience soggy boxes and wet items. Thank you! The trailer towed excellent.

Dakota Blagg 
Rating:
4.0

Friendly

Verl Rigby 
Rating:
5.0

Customer did not leave a comment.

VERL RIGBY 
Rating:
5.0

Customer did not leave a comment.

Donald Browning 
Rating:
5.0

All good

Ian Patric 
Rating:
5.0

Customer did not leave a comment.

Karen Casebeer 
Rating:
1.0

I was charged for damage I didn’t cause. I was not provided with any proof of the damage, any explanation for the repair charge, and wasn’t given any channel to dispute it. I was also charged a cleaning fee even though I was never informed I was responsible for cleaning the entire uhaul.

Morgan Weber 
Rating:
4.0

Customer did not leave a comment.

Alan Selway 
Rating:
5.0

Customer did not leave a comment.

Jeremy Pickle 
Rating:
5.0

Customer did not leave a comment.

Jay Sorrell 
Rating:
5.0

The rental 26 ft. truck ran great. The service was also great. I would definitely recommend the location.

Tim Cooke 
Rating:
5.0

Customer did not leave a comment.

Alan Selway 
Rating:
5.0

Customer did not leave a comment.

FLOYD MORRIS 
Rating:
5.0

Nothing. I really enjoy working with the people at this location. Very helpful and accommodating.

Rick Knight 
Rating:
5.0

Helpful, friendly, good people to work with.

James Kelly 
Rating:
5.0

Front desk lady was so helpful and kind! Would recommend to anyone in the valley looking for great equipment to help move!

Ken Strong 
Rating:
3.0

My original pickup location, 4 blocks from my home, was then changed twice. I finally had a 100 mile round trip required to get trailer on my moving day.

Forrest King 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cramer 
Rating:
5.0

I thank you for the outstanding efforts to help me with the trailer and went great!

Paige Houston 
Rating:
5.0

Trailer was clean but not in good shape.

Mitch Casteel 
Rating:
5.0

Excellent!!! Kathleen was a BIG help!! Spent time helping me plan my trip so I would not have drop and pick up different trucks!!! Was able to stay in one truck til made it to my destination!! THANK YOU

Linda Simmons 
Rating:
5.0

Make sure you have cruse control.

Tom Patterson 
Rating:
5.0

Could not of been better. I will use this location when I have a need for their services. They took care of all my needs.

richard russell 
Rating:
3.0

Customer did not leave a comment.

Matt Stokes 
Rating:
5.0

The person here really went above the call to make sure my rental went trouble free.

Gregg Scianna 
Rating:
4.0

Customer did not leave a comment.

Erin Stacey 
Rating:
4.0

Customer did not leave a comment.

Michael Jarrell 
Rating:
5.0

Very nice people will do business with

BRANSON RATSEP 
Rating:
5.0

Customer did not leave a comment.

Timothy Jack 
Rating:
5.0

The opposite of Tucson.

Brad Crouch 
Rating:
5.0

Customer did not leave a comment.

Robert Hansen 
Rating:
5.0

AAA+++

DANIEL LEAR 
Rating:
1.0

Couldn't get into your program so I could do an early morning pick up. Lost 2 hours of work and not compensated for the loss time.

Judy Kassa 
Rating:
5.0

Really nice people to work with. I recommend them and will use them for any further needs.

Rae Grout 
Rating:
5.0

Wide open spaces, easy in/out

Ken Strong 
Rating:
5.0

Absolutely nothing! Service was tremendous, Kathleen was awesome and super friendly and helpful. The equipment was all ready to go and was in fantastic condition. They made sure that it was top of the line for our journey and was extremely nice and caring.

Wade Johnson 
Rating:
5.0

Not a thing, these people were awesome to work with. I had made an appointment with another company the same day. That person never showed and called me almost an hour later. Big sky took me and helped me with no problem. Thank you, thank you.

Will Fritsch 
Rating:
5.0

Big Sky Mufflers was amazing!

HELENA GARCIAGARZA 
Rating:
1.0

The owners were nice and amazing. Uhaul itself was awful. I also made a reservation two months in advanced and they had me drive 2 hours to pick up a truck!!!

Joshua Ratzlaff 
Rating:
5.0

Customer did not leave a comment.

MARK HILLEGAS 
Rating:
4.0

Customer did not leave a comment.

Steven Winkler 
Rating:
5.0

Customer did not leave a comment.

ANN YOSHIOKA 
Rating:
5.0

Customer did not leave a comment.

DAVID KREINDEL 
Rating:
5.0

Kathleen was a pleasure to work with, very professional, courteous and communicated to keep me informed, I can't say enough good things, she was simply great!!!!

GREGORY JAMES 
Rating:
5.0

Customer did not leave a comment.

KIMBER ARCHULETA 
Rating:
5.0

Just an easy drop off site at a different business. Worked great.

Rebecca Riley 
Rating:
5.0

Customer did not leave a comment.

BERNERD FERRIN 
Rating:
1.0

No uhaul at the designated location so I had to go elsewhere to another location in Victor. The woman was kind of rude and was not there upon return. Tried to call and leave a message but never got a call back. Luckily I had a jack and was able to get the trailer off otherwise who knows when i would have been able to return. Whole experience was a nightmare!

FRANCES MOYLAN 
Rating:
5.0

I just wish you could have had my truck delivered to Celestial Flooring as Keith Koerner is the person who set the rental up for me. He is is excellent.

BETTY LANDWEHR 
Rating:
1.0

The location had no cellular service to check vehicle in on my own. I returned the uhaul with 3/4 of a tank of gas which is what I picked the truck up with and was still charged for gas.

KYLE KLEIN 
Rating:
5.0

Customer did not leave a comment.

DAVID WEBER 
Rating:
5.0

It is set back from the highway and kind of hard to see. I almost missed it ( I would have if I did not have the location pulled up on Google Maps satellite)

WARD PFEFFERLE 
Rating:
5.0

Kathleen was wonderful to work with. The truck was very clean. Our situation was stressful and she was very helpful and let us park the truck there overnight before going to the landfill.

NIKKI KOONTZ KOONTZ 
Rating:
5.0

Customer did not leave a comment.

SUSAN WILLIAMS 
Rating:
5.0

This Uhaul location is hands down the best customer service and I rent ALOT from Uhaul. The trucks are always clean and the owner is amazing!

JACQUELYN DOYLE 
Rating:
4.0

Customer did not leave a comment.

Heather Bunch 
Rating:
4.0

Customer did not leave a comment.

Kenneth Schneider 
Rating:
4.0

Kathleen is very friendly and helpful. After hours pickup is convenient.

Crystal Brooke 
Rating:
5.0

Customer did not leave a comment.

Shane Libel 
Rating:
5.0

Customer did not leave a comment.

David Buck 
Rating:
4.0

Customer did not leave a comment.

Michael Blankenship 
Rating:
5.0

Customer did not leave a comment.

LINDA WHITTINGTON 
No reviews have been submitted for this location.

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