The gal that works in the office there is great! She was helpful and efficient. Have plans to use two more Uhauls this month and both will be coming from there.Selcuk T.
Customer Reviews for Big River Freight
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely will never rent a uhaul ever again. You can't talk to anyone you are on hold for over an hour then get disconnected twice,Pick up was over a hour, return website kept booting me off so wasn't able to finish the return process .go back to renting from a humanRandy K.
I can't think of anything that would make my experience better. The staff person was friendly, thorough, professional and a pleasure to work together with. I will definitely recommend this location to my friends.Lucinda C.
Uhaul way over charged me the guy that I booked the rental with did me a big bad deed even when I returned the rental the lady said there were way better options then what he gave me and he was telling me this was a super good deal I even questioned him a few times and he said don't worry I have you covered they forgot to include the hand cart as well but she was really sorry about that she said she just missed seeing that but it made my move more of a hassle then it already was. I have rented with you a few times in the last few years and this was the one time I got screwed by you guys I plan on making another rental the same as last but I guess I will have to really make sure the person I am talking to knows his or her stuff which is to bad as I would expect when I call you who ever answers the phone should know his or her job better then myselfDan O.
Customer did not leave a comment.Armando B.
Make sure the equipment rented is actually in the truckLaDeana M.
don't do it by phone!!Mike S.
Customer did not leave a comment.Michael M.
They were closed when I got there.Michael S.
Customer did not leave a comment.Anthony F.
The attendant was very helpful, had good knowledge of the equipment, and was courteous.JEFF R.
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Candice G.
Customer did not leave a comment.LAURA N.
I booked a trailer four weeks ago with guaranteed availability. It is suppose to be a 20 mins round trip to pick up the trailer, but was told I had to do a 5+ Hr deuce to pick up. It is unacceptable.Hung K.
Emailed night before pickup and told truck was not available.(hours before driving 3 hours to pick truck up) Told I had to pick up truck 1 hr and 40 minutes from we're truck should have been. The original pick dealer had trucks available but your company would not let them go one way. Terrible customer service on your corporate office. I will never use your company again. You're company needs to respect your dealers as they were great and understand what a inconsiderate company they deal with.Bob C.
Customer did not leave a comment.KAITLYN N.
The people I dealt with were wonderful and very helpful. What could have been improved is that I followed UHaul's Covid online pre-check-in process and paid-in-full, prior to pick-up, but then the actual pick-up process was treated as if I hadn't done the online or paid-in-full process - this wasted time and was confusing. Also, I had ordered 12 blankets and only 9 were available.Gregory K.
Customer did not leave a comment.Brian E.
Excellent service and ease of retail. Great experience.Brian P.
Every one there was helpful and helped make sure that everything was corrected and understandingGEORGE NICHLOS S.
We couldn't find the office, thought office sign was for another business unrelated to uhaul. Poor signage. Only given address to return and not name of business or phone number. No obvious place to park.. Took us 30 minutes to do all the remote return requirements and then were charged an extra day.Lawrence J.
needed mare clean packing blanketsMarion G.
Customer did not leave a comment.Cassidy M.
Customer did not leave a comment.kimberley S.
The entire team went above and beyond to meet all our needs.Kristine G.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.Sean R.
Customer did not leave a comment.zacjary B.
Very nice people there. Straps on the carrier were badly frayed. They should do a better job of replacing them more often. Other than that, no complaints.Leigh M.
Customer did not leave a comment.Scott M.
The representative that helped us was a lady named Andrea. She was terrific in every way. Will most highly recommend this location to everyone!!David R A.
Was charged extra for fuel which seems to be a scam that Uhaul runs and was sued for. Requested the credit but yet to receive it.ROBERT H.
Customer did not leave a comment.Tyler T.
THANK YOU---THIS WAS AN EASY MOVEbarbara S.
Almost impossible to find the office, had to walk through a dark and very smelly old building to get to the office. Very poorly marked. Looked like a haunted house.Keith V.
This place was a dump.thomas P.
Customer did not leave a comment.Ronnie R.
There were lots of people in there standing around talking and not earing masks. They did not check the truck while we were there.Tristina N.
Customer did not leave a comment.Lisa Z.
Customer did not leave a comment.Francisco S.
Customer did not leave a comment.Jason W.
24/7 pickup did not work. Business was closed on Sunday so I got lucky that a worker stopped by while I was trying to find the keys and they called the other gal that manages the U-Haul and she was able to come help me.Jade D.
No single woman should ever be sent to Big River Freight. It is in the dirtiest, scariest part of Wenatchee. I was scheduled to pick up at Millenium Glass. I would ONLY ever pick up from Uhaul there.Jeannie M.
Customer did not leave a comment.JESSICA B.
Customer did not leave a comment.Lykele M.
Customer did not leave a comment.Jacob D.
Customer did not leave a comment.SAUNDRA A.
Customer did not leave a comment.Pam P.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Bryce O.
Customer did not leave a comment.Debbie H.
The UHAUL was filthy inside and out!!Nicole B.
Customer did not leave a comment.Dona N.
Very friendly office staffDavid C.
I went to pick up the truck on Sunday morning and tried the online check in. The truck that I was supposed to pick up was not there. I called Uhaul and the girl who answered put me in hold for two hours. Meanwhile I called another number (local one) and she assigned me with a smaller truck than the truck I reserved. I just got my bill and Uhaul has charged me for a Dolly and Furniture pads that didnt came with the second truck. I would never recommend this place to anyone else!!! And keeping me hold for nearly two hours??? WTH??? It was my moving day!Lee L.
Customer did not leave a comment.Janice M.
Doing truck share was the worst experience ever.Natalie L.
I was not able to get the padlock for the cargo door to lock with the door closed. I understand that it is a very tight fit to make it hard to cut off, but I don't know how you got it on. Also, the parking lot was completely dark when I returned the truck and I could not take decent pictures. I'd be nervous to be alone there at night.JOHN M.
Customer did not leave a comment.Steve P.
Andrea was great no need to improve.Gerald C.
Customer did not leave a comment.Colby S.
Customer did not leave a comment.Brian N.
Very friendly and extremely helpful.Richard T.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Michael N.
Hard to find No one there to take truckDan O.
Vehicle had food crumbs all over in cab. Also set up a drop off location that was not available, therefore had to drive truck to a much further location.Steven R.
Customer did not leave a comment.Mark E.
Can't think of anything that could have been improved upon - staff was incredibly nice.Heather C.
Customer did not leave a comment.Steven W.
The pad lock was difficult to open. Also if anyone wants to steal the truck the keys can be easily taken without opening the padlock, maybe the key should be inside the box and not together with the padlock.Carlos G.
Customer did not leave a comment.Heather C.
Nothing. In my experiences of renting at least a dozen trucks there was no transaction that compared with this one for outstanding service. It, simply, set the bar. This was in Sept. of 2019, however I have experienced such disrupted internet service that your review was lost in the backlog of email. These ladies are exceptional.mick C.
The lady was super helpful and very nice!Andrea D.
The girl that attended me was amazing! She made my experience renting a Uhaul very easy! She had me in and out within minutes! She even walked me out to show me which truck I had rented and it was raining! Thank you!!!!Cindy W.
Truck broke down 10 miles from town, 5 hours to repair. Made for long day into a night crossing over the pass....Scott M.
Customer did not leave a comment.Eric E.
The young lady helping me that morning was awesome! helpful and very knowledgeable about what to do!Nathan H.
It was mud puddle city, negotiate the mud puddles. But there is nothing they can do about that. Don't take my "no" as important. The desk agent was very nice and helpful. But you don't have questions addressing that! Give kudos to the desk agent, very nice and helpful.JJ D.
Well, their location is in a "freight" place. It was raining, mud puddles all over. They can't help that. So please don't take my "no" answers seriously. The desk agent was very helpful and knowledgable. The location not the greatest, but they can't help that....J D.
Customer did not leave a comment.David B.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Scott B.
Took a long time to get thru the online process to retrieve my approval and get the keys to the truck on the morning I had rented.Angela S.
The truck I rented was out of gas when I arrived due to criminal activity/gas siphoning. The staff person told me she would note the problem and therefore I would not be required to return the truck with a full tank of gas. And she did just that! I was concerned this would become a problem for me when I returned the truck, but everything worked out right. Good customer service.Rod W.
Customer did not leave a comment.Allan W.
Great customer service attitude!Rodney D.
Very friendly and fastKathy H.
Customer did not leave a comment.abel A.
Customer did not leave a comment.Mark J.
Was given inaccurate info and ended up being overcharged because of it. Nothing could be done by either office and because of it I'm out an extra $60Karter L.
Better lighting at night.Yadira L.
You guys were great!Jose S.
Everything was perfect ,quick easy and Customer Service was by far the Best I've ever had from any other Uhaul place .! Thank You ... I will be back & definitely will refer friends and family !Mechele W.
Your help did a great job for me , thank you .jeff M.
Shipping yard, not a appealing locationDouglas C.
Drop off process was VERY smooth with regard to step by step process to "check out" of my uhaul. Well done!Todd F.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Dean B.