Customer Reviews for Big Red Rentals Inc
(U-Haul Neighborhood Dealer)

223 reviews

999 Aldine Bender Rd   Houston, TX 77032
(E Of Hardy Toll)

(281) 442-3129

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(281) 442-3129

999 Aldine Bender Rd
Houston, TX 77032
(E Of Hardy Toll)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Naichao Li 
Rating:
5.0

Excellent customer representative, GREAT!!

DANIEL RIVAS 
Rating:
5.0

Customer did not leave a comment.

Terry Williams 
Rating:
5.0

The representative at this location was the best part of my Uhaul experience. He gave me advice to make my trip as smooth as possible, and he had a great smile that felt genuine. I have no ways that he could improve his service because he's already the best!

JACQUELINE HOUST 
Rating:
5.0

Customer did not leave a comment.

Sheila Ruegge 
Rating:
5.0

Keep up the good work and thanks for you guys

WILLIS BROWN 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DELGADO 
Rating:
3.0

I’m glad my grandkids was there to get that pad locked off, other than that it was very easy

Gwendolyn White 
Rating:
5.0

Customer did not leave a comment.

FERMIN CHEVEZ 
Rating:
5.0

Excellent professionalism. Very good service. Highly recommended for all your rental needs.

Jerry Durbin 
Rating:
5.0

Customer did not leave a comment.

jose mora 
Rating:
5.0

Big Red does a nice job. He is helpful when I am there to pick up or drop off a truck.

Patrick Mcgurran 
Rating:
5.0

Customer did not leave a comment.

Frederick Bettis 
Rating:
5.0

Big Reds make it easy to do business with!

Patrick Mcgurran 
Rating:
2.0

Was to drop off after hours by dispatch and then was subsequently charged $20 for doing what they told me

MICHAEL ELSTON 
Rating:
5.0

We had a excellent experience with this U-Haul location. The app was easy to use and We will rent from Big Red Rentals in the future.

Aaron Smith 
Rating:
5.0

This U Haul operator was ready and very helpful. He patiently answered my questions and helped me. I will keep renting from this dealer.

Pat McGurran 
Rating:
5.0

the owner (forgot name)sent above and beyond helping me. Good guy in every way.

Gerald Lockey 
Rating:
3.0

Have pads available

Glenn Westberry 
Rating:
5.0

Customer did not leave a comment.

Guadalupe Munguia 
Rating:
5.0

Customer did not leave a comment.

Sendia Pulido 
Rating:
5.0

El señor a sido siempre muy amable

Edgardo Ariel Alicea Palma 
Rating:
5.0

Customer did not leave a comment.

Rebecca Rich 
Rating:
3.0

Windshield molding along the ENTIRE top of the cab was dislodged. This caused the rubber molding to slap the entire 1200 miles trip.

Justin Kolster 
Rating:
5.0

Excellent staff

Jonathon Skillman 
Rating:
4.0

Customer did not leave a comment.

Yolanda Morales 
Rating:
3.0

Customer did not leave a comment.

ROTCEH LYNDA PENA 
Rating:
5.0

Customer did not leave a comment.

Edgar Velasquez 
Rating:
4.0

Customer did not leave a comment.

Yolanda Morales 
Rating:
3.0

Customer did not leave a comment.

Kirk Edwards 
Rating:
1.0

He gave me a truck that was damaged and shouldn’t have been rented which was very not much driveable in a proper manner which was far more the worst trip I have took.

Desmond Carter 
Rating:
4.0

Customer did not leave a comment.

Kenneth Carpenter 
Rating:
2.0

TRUCK WAS DIRTY , EXTERIOR MUDDY , WINDOWS DIRTY/MUDDY. FRONT END ''PULLED HARD'' TO THE LEFT. TIRES UNDERINFLATED. ROTTEN EGG SMELL (EXHAUST LEAK) THIS TRUCK HAS NO (BUSINESS ON THE ROAD) ''NOT ROAD WORTHY'' RENTAL CO. SAYS IT WAS A (CUSTOMER CHECKED IN) ''THAT'S WHY THE PAPERWORK DIDN'T REFLECT THE CORRECT ''FUEL QUANTITY'' WHEN I PICKED IT UP. IMHO- THIS TRUCK HAD NO BUSINESS BEING RENTED TO ME OR ANYONE ELSE ''FOR ANY REASON'' IN THIS CONDITION. AS IT WAS NOT PROFESSIONALY CHECKED OVER , OR TEST DRIVEN. I'M NOT HAPPY. BTW- I'M A RETIRED ''MASTER TECHNITIAN'' FOR HEAVY EQUIPMENT & TRUCKS.

BRIAN HENDRIES 
Rating:
5.0

Customer did not leave a comment.

Alejandro Gillette 
Rating:
5.0

Customer did not leave a comment.

whitney hradek 
Rating:
5.0

Customer did not leave a comment.

Onyeka Harrison 
Rating:
5.0

Customer did not leave a comment.

Steven Tessari 
Rating:
3.0

Customer did not leave a comment.

Michael Economides 
Rating:
4.0

Customer did not leave a comment.

Olusegun Okelola 
Rating:
4.0

Customer did not leave a comment.

Norman Sorgen 
Rating:
5.0

Customer did not leave a comment.

Alfred Mazzocchi 
Rating:
5.0

My experience was perfect and wouldn’t change a thing!

Albert Rodriguez 
Rating:
5.0

Nice people in this location and have excellent Knowledge

hussin hannood 
Rating:
3.0

Customer did not leave a comment.

Chaunta Rayford 
Rating:
3.0

The u-haul I picked up had a bent bumper,when I loaded the truck the front tire rubbed the bumper on turns, had to stop at a u haul dealer and have the bumper pulled out with a winch to continue my 800 mile trip

Kevin Kibodeaux 
Rating:
2.0

I needed a utility dolly and Big Red Rentals did not have any utility dollies. It was very needed and we had to rent a dolly from a different company.

Monique Coleman 
Rating:
5.0

Customer did not leave a comment.

Michael Heugatter 
Rating:
5.0

It was Excellent thank you so much for helping me. I returned it at 10:00 it was fast thank you again.

CARRIE ROGERS 
Rating:
3.0

I dropped off the truck after hours would suggest having a trash can outside for the customers

JORGE CARAVACA 
Rating:
5.0

Nothing. Just keep up the good work. Your location is not close to where I live, Still, I will drive the distance to your place for all my rental needs.

LONNIE SCHWEM 
Rating:
5.0

Customer did not leave a comment.

RAUL CORTEZ SIFUENTES 
Rating:
5.0

Customer did not leave a comment.

KIOCHE MACKIE 
Rating:
5.0

Very nice and helpful staff at Big Red Rentals, Inc! Thank you!

Jaime Rangel 
Rating:
3.0

The tires were not inflated to usable pressure. 1 only had 10 lbs. Only one was OK. I inflated them to 65 lbs. Dangerous to use the way it was when I picked it up. No furniture pads.

Wayne Weisbrod 
Rating:
5.0

Customer did not leave a comment.

PARNELL ROY 
Rating:
5.0

Friendly staff

JULIEN STERN 
Rating:
5.0

Customer did not leave a comment.

MARK GARRETT 
Rating:
5.0

They were very great and helpful. Would definitely rent a UHaul from here again!

Rebekah Friddell 
Rating:
5.0

Customer did not leave a comment.

Leroy Phelps 
Rating:
2.0

The process was rushed and the staff did not have the information I had already provided to u-haul. Additionally, they did not have the pads that were requested.

ERICA ARRAS 
Rating:
2.0

Clean up this location

Jeffery Pattison 
Rating:
5.0

Everything was well organized great service

SHERIKA WHITMORE 
Rating:
3.0

The rental return process needs to be much smoother. Needs better stock of equipment ball and hitch etc etc.

JUSTIN ANDREW BERRYMAN 
Rating:
5.0

Customer did not leave a comment.

NATALIE SMITH 
Rating:
3.0

Unit was not ready on time , suppose to pick up at 11am, not ready till 1pm

Daniel Massiatte 
Rating:
5.0

Customer did not leave a comment.

Jarvis Taylor 
Rating:
4.0

Customer did not leave a comment.

Michael Reyes 
Rating:
5.0

Good customer service, no bad attitude.

Warren Ellis 
Rating:
5.0

Customer did not leave a comment.

Isaias Martinez 
Rating:
3.0

Not in an ideal part of Houston and not very convenient vs where I thought my pick up location would be.

Gordon Holekamp 
Rating:
2.0

More auction

Marwa Adam 
Rating:
2.0

The information about fees should be expressed and explained before charging the customer's card. I was unaware of the $100 deposit until my card was already charged.

cathy morgan 
Rating:
5.0

Customer did not leave a comment.

Oscar Rivera 
Rating:
5.0

Customer did not leave a comment.

Christian Andrade 
Rating:
5.0

Customer did not leave a comment.

Laura Hill 
Rating:
1.0

He charged me 6.65 cent for gas when the truck was already on full. Charged me extra 5 miles. I was over charged about $15. Never will get Uhaul from there again. Representative was very dry.

Jamal Steward 
Rating:
5.0

Just keep up the good work.

Eluterio Salazar 
Rating:
5.0

Customer did not leave a comment.

Victoria Phillips 
Rating:
5.0

He was helpful and very kind and I would recommend this place to anyone and everyone

Patrick Pardue 
Rating:
5.0

Customer did not leave a comment.

Edna Johnson 
Rating:
5.0

Customer did not leave a comment.

Travis Graves 
Rating:
5.0

JR was friendly, knowledgeable & helpful. We were quite satisfied with our experience...

KEITH COLLINS 
Rating:
5.0

Customer did not leave a comment.

Camilo Hernandez-Sanchez 
Rating:
5.0

Customer did not leave a comment.

Camilo Hernandez-Sanchez 
Rating:
5.0

Customer did not leave a comment.

ashlea hill 
Rating:
5.0

Customer did not leave a comment.

Antonyio Rodgers 
Rating:
5.0

Hire more people like this.

Victor Perez 
Rating:
2.0

The store had no A/C and it’s HOT! And it’s very dirty

Rolando Maltez 
Rating:
3.0

Light out left side

guillermo martinez 
Rating:
5.0

Customer did not leave a comment.

Maria Sanchez 
Rating:
3.0

Make sure the proper equipment rented is available

MONICA DE LA CRUZ 
Rating:
5.0

The truck share after hours thing is a pain in the butt. It either needs to be eliminated or severely over hauled. The process took way too long and at every step of the check out, I had to take a picture of my driver's license. Which maybe wasn't the greatest q uality the first time but seriously the ninth time, ridiculous.

victoria shaw allen 
Rating:
3.0

Customer did not leave a comment.

Larry Mathai 
Rating:
5.0

Customer did not leave a comment.

BARBARA WEBB 
Rating:
3.0

VERBALY GO OVER THE REQUIREMENTS ,TIMING,ETC. WITH THE CUSTOMER SO THERE IS NO MISTAKEN THOUGHTS IN THE PROCESS !!!

Dennis Carlson 
Rating:
4.0

Interior windshield was not clean. Washer fluid reservoir was empty

Jason Snow 
Rating:
5.0

Customer did not leave a comment.

George Astorga jr 
Rating:
4.0

My original pick-up location did not have the truck as scheduled, due to the previous customer not returning it. Big Red was close to the original location, but I had to Uber over to it at my cost.

MICHAEL FARLEY 
Rating:
4.0

Have variety of tow hitch and plug adapter connections available.

Javier Hernandez 
Rating:
5.0

The person was very helpful and helped me save money on my move by answering all my questions and giving me advise when I asked for it. This was one of the most positive experience I've ever had with a Uhaul dealer.

edwin welty 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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