Customer Reviews for Big Red Barn Trading Post
(Distribuidor de U-Haul del vecindario)

113 comentarios

79 Branner Ave   Waynesville, NC 28786

(828) 558-4041

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 1/16/2022 - 3/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(828) 558-4041

79 Branner Ave
Waynesville, NC 28786

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 1/16/2022 - 3/5/2022: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale H. 
Clasificación:
4.0

El cliente no dejó un comentario.

patrick T. 
Clasificación:
5.0

We had a great experience

marion G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffery H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDICE L. 
Clasificación:
1.0

Over charges on the mileage. I took pictures of the mileage when l left and returned. 7485.6 out 7515.4 in I was billed 7381.0 out 7577.0 in The big red barn trading post 79 Banner Ave Waynesville NC 28786 Is a place where SCAMMERS work!!!!!

Edward P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNA A. 
Clasificación:
5.0

Aaron and Bella are a great team!!! The process was quick and painless. The truck was clean and ready to go!

Ann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JO N. 
Clasificación:
5.0

Excellent service. Very kind and helpful.

Michelle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew Z. 
Clasificación:
5.0

Aaron was very professional and helpful. The truck was amazing. He doesn't need to do anything differently.

THOMAS B. 
Clasificación:
5.0

I was refused drop off at 17790 Great Smoky Mountain Expy, waynesville NC. Said he had too many trailers. The 79 BrannerAve in Waynesville initially refused for the same reason but he took it when I explained I couldn't drive to another city with a u haul. Suggest you realign your inventory at these locations

Jason S. 
Clasificación:
5.0

Took us less than 5 minutes to drop off the truck.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

henry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

Very helpful location and uhaul rep

Jeff J. 
Clasificación:
5.0

El cliente no dejó un comentario.

coy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

jackie D. 
Clasificación:
5.0

Great crew there! Very helpful. The best dealer around!

douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

Nothing, The staff was friendly and professional. I was in and out fast as well.

FREDDIE R. 
Clasificación:
3.0

I'm currently on my phone ON HOLD to talk with customer service...I was charged $48.84 for a "wrong drop off". HOWEVER, the original drop off (Rabbit Skin Enterprise) informed me via text message that their lot was full and would not accept drop of the Uhaul trailer. Thus, I had to find and then drive to another Uhaul location for drop off. Now I'm being told by "Grace" at Uhaul that this charge has already been "processed" so it's "too late". What?! A Uhaul location tells me its "full", I have to find another place to drop off, and now Uhaul wants to charge me almost $50 for a "wrong drop". Does this make any sense at all? Unfortunately, this wholly lacks any type of "Customer Service" and is, frankly, illegal. Notwithstanding Uhaul's position as to what the contract "says", its these types of situations that generate lawsuits. Update: Darrell with Customer Service was kind enough to correct this situation, thus avoiding any further bad review.

THOMAS R. 
Clasificación:
5.0

great service made rental easy

Lawrence L. 
Clasificación:
5.0

Service was spectacular!

WILLIAM C. 
Clasificación:
3.0

Site does not carry any U-Haul supplies like a trailer lock or tie downs. When I returned trailer a day early, agent would not give me credit or send me a receipt. I finally contacted the national u-haul website and received my refund and receipt.

GEOFFREY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARSTON H. 
Clasificación:
4.0

There are only two locations for U-Haul in Waynesville, not much of a choice but in my opinion I would make the location easier to find for people coming with a large truck or trailer. We pulled into the side lot with our huge truck and trailer and couldn't really find the right place to park. Signage would help. However once we did pull in and find the office, we were able to get the help we needed to back the trailer into A parking spot. The employees did assist and we're helpful.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny R. 
Clasificación:
5.0

Trailer needs to repainted

FRANK S. 
Clasificación:
5.0

The vehicle was dropped off on a Sunday. On Monday, I received messages on my phone and email, so I appreciate U-Haul's efficiency. Gracias.

Kim R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
4.0

Just a big thank you to Big Red Barn staff who stayed late to meet us and helped us get our car off the trailer and get it disconnected. Thank you so much!

BRADLEY V. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRUCE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

NORMAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY C. 
Clasificación:
2.0

It was a holiday weekend and we were traveling through when we began having vehicle problems and needed a uhaul. Aaron was very nice and helpful, but the truck reeked of cigarette smoke, something had spilled on the console and was sticky. The floor board was gross with old food. We were in desperate need and I didn't even look inside because I have trusted uhaul in the past. The truck also only had an 1/8 of a tank of gas. Aaron was up front about that, but it was frustrating.

RENEE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
3.0

I made a reservation almost an hour away from my house. I got there and find out they did not have my tow dolly. One of the guys behind the counter had realized the day before that they did not have my tow dolly so he found one in the town that I lived in and change the reservation to be picked up there. NO ONE CALLED ME TO LET ME KNOW!!!! Two weeks before this reservation I made another reservation for a tow dolly and went to pick it up and they didn't have it. Logistics and communications suck at U-Haul.

MARK Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

Nope, great location, great staff. Easiest rental I have done with Uhaul.

TONY F. 
Clasificación:
2.0

Make sure mileage is correct and not over charge customers for miles .we got charged for 5 extra miles

GEOFFREY M. 
Clasificación:
5.0

Experience was great - from calling to get pricing info to pick up and drop off. Very easy and great customer service!

CARRIE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

boby R. 
Clasificación:
5.0

All good, expensive this time though...

PAUL G. 
Clasificación:
2.0

We put gas in the truck over what I was suppose to have in it and drove three blocks to return it and he claimed there was less gas then I put in it. He then charged my card. He just took the keys and was to busy to talk with us.

suzanne W. 
Clasificación:
5.0

Courteous, friendly & prompt. Comfortable & quiet office seating

ROSE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William R. 
Clasificación:
2.0

Charged $20.00 for after hours service even though the reservations stated the vehicle was available at 8:00 am. Never told 8:00 am was after hours or even that I was gonna be charged extra.

Peter T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMAND H. 
Clasificación:
5.0

Aaron was very courteous and helpful. I would not change anything.

CHARLES G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

See my comments above concerning UHAUL on Line software and Customer Service. Terrible ratings for both.

DAVID H. 
Clasificación:
3.0

Vehicle interior was dirty and disgusting. There was a used bandaid on the handle, grease or oil in one of the cup holders, another had ashes and a cigarette. Completely filthy.

Catina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

People in NC & FL were very helpful & easy to deal with. A good experience.

VICKEY U. 
Clasificación:
5.0

Mr Ferguson was great

WILLIAM P. 
Clasificación:
2.0

Charged me for gas when there was none to get! Because there was a NO gas to get! When I can the next day to Uhaul to talk to them about the gas she was very rude and told me I didn't get charged! But I did! Super long holds on phone!!!!!!

NANCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIS B. 
Clasificación:
5.0

Aaron was very professional and helpful

JEFFREY U. 
Clasificación:
4.0

My only frustration is again the whole "online check in" charade. It's supposed to save time at the pickup location but it sure seems that it takes forever to check in/out. Happened in Iowa too when I reserved equipment and checked in online there also. Why do I spend the time to check in online only to have to repeat almost everything onsite??

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
5.0

Pick up truck in Waynesville nc. Very friendly and helpful

DEBORAH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome S. 
Clasificación:
3.0

Rented on Saturday at about 4:30 Bringing it back that night or next day Easter Sunday. In the billing explanation no mention was made to the rental tax, a cleaning charge was made after I had blown it out and a after hours fee was tacked on while knowing it was to be brought back that night or next day. Says he will take off the cleaning fee and after hours fees that were no discussed or erroneously added. The gif of the final bill was almost illegible. Much different experiance from Budget 2 weeks ago.

JOHN V. 
Clasificación:
5.0

My experience was great!

JOSEPH O. 
Clasificación:
1.0

The representative was more than 30 minutes late to work when I picked the truck up. His business was dirty, the truck wasn't ready for me. He didn't provide the amount of blankets I needed but still charged me for 24, only gave me 7. The dolly wasn't in the truck, the truck had not been swept out. I had already checked in online and I had to go into his filthy office anyway which took 30 more minutes. I was there for 1 hour and it should have taken 15 min at most.

KELLY R. 
Clasificación:
3.0

Dropped it off after hours. After 5pm. Didn't get the 100 discount that I was told I would get for dropping it there. Didn't have enough allotted miles to drop it off there from where I was taking the uhaul in NC.

CHARLOTTE H. 
Clasificación:
5.0

Nothing needed to change. Customer service was excellent, 5 star Had to change plans and Aaron was very accommodating which helped me immensely

JACK C. 
Clasificación:
5.0

Very friendly and helpful. A++!

JEFF J. 
Clasificación:
5.0

Great place

michelle F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANNY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JITEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN K. 
Clasificación:
5.0

They were not there because of an emergency but they let me drop off and checked it in for me without any fees. A well placed note telling me where to call for drop off. Easy to find too.

Charles G. 
Clasificación:
5.0

Aaron was very friendly and knowledgeable. The truck was in great shape and was just what we needed for our move. I'll continue using U-Haul for all my moving needs.

GRIFFITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stanley B. 
Clasificación:
5.0

El cliente no dejó un comentario.

sonya M. 
Clasificación:
2.0

Keep track of equipment and reservations. Work on getting receipts to the customers.

AISHA B. 
Clasificación:
5.0

Yes friendly and safety conscious

OWEN O. 
Clasificación:
5.0

Aaron made everything super easy.

helen P. 
Clasificación:
5.0

Great experience!

ROBERT C. 
Clasificación:
5.0

I rented these before at a price about 65$ In Murphy Nc when I was told it would be 200$ I paid it but I will never rent from I haul again,

ben A. 
No se han enviado comentarios para esta ubicación.

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