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michelle chapell
Customer Reviews for Big Ram Trailer Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Highly recommend
jeff vicersNothing it was a very good experience and well attained and needs no improvement,,thanks
Charles SchelandDry friendly and helpful
Neil CunninghamTy very much the owner so sweet
Helen McKayThe Staff was very friendly and helpful.
robert carrico | Overall ExperienceTerri is a wonderful person
stephen medawarMrs. Lamb was a real champ. She answered my phone call at 645 in the morning, walked over and helped us out when we couldn’t get the mobile check in to work. She’s the best and helped make our move go smoothly
John WilsonThe Associate was kind, courteous and thorough in helping me with my needs. This facility would be my recommendation for anyone needing any UHAUL rental services. 10/10
Danny EarlsBeing from a very rural area, U-Haul locations are far apart and thin. This particular location was definitely of note for being gracious, helpful, cheerful, and efficient. And when we ran into trouble, they were eager to jump in and solve all our issues immediately by hand. Highly recommended! 5/5 would definitely do business with them again!
tom stearShe was a very friendly woman.
Jennifer ClarkNeither The online pickup or drop off worked
Stephen HensonNothing
Lacey TAYLOREverything was great
Sheila KerseyLady very helpfully
James PowellCustomer service and the local agent were outstanding. Excellent customer service!
DAVID BENNETTExcellent service and equipment. Would use them again. Highly recommended.
Jeffrey FeeHard to find
Brenda ElliottThe trailer was "very used" and had several issues. the trailer was very dirty, had tires of unmatched size, an out of balance tire, a bent left front fender support and a temporarily repaired light chord. It was the only car hauler that I could find in the Martin, TN area. The good news: It did transport my vehicle from Martin \, TN to Shepherdstown, WV with no breakdowns. Question: Why did you charge me 4 days use for a two day use?
Ron GarvinI had a great experience!! If I ever need a U-Haul again I will definitely come back to Big Ram trailer sales!!
Carrie HardinI was very disappointed when I arrived a JJ's market to find out that they did not have the truck that they said would be there. I drove 3 hours to pick it up at 8 am to move my daughter. Instead I had to drive 11 miles away to get one. Great experience there! However, I was charged by the mile which seems unfair when I had to drive 11 there and back just to get a rental. When there were many trucks on the lot at jj in martin tn and he acted like he hadnt even talked to me, i did have the reservation 2 days before on a text.
Elise AricYou can refund the money that a person pays on the mileage and don't even use I rented the truck picked it up and it sat in my yard for 2 days I was unable to move things fell through and when I return the U-Haul less than a mile down the road nobody ever contacted me back on the in town mileage that I purchased that was supposed to be refunded was not
Jeramie OlmsteadNothing
Benjamin ThomasVery cordial and made it easy.
phillip arnoldFriendly, helpful staff that were eager to make sure all was right with the trailer, hitch etc
David McBethNothing
Sabrina HickmanVery curious. Went out of the way for me and never batted an eye. Only wish she was able to line herself because she is one of a kind. Thank you!!
Robert DegrootCompany I picked the uhaul up from put a few extra miles on the truck to make sure it was driving right which made me go over the 57 miles and I was charged for it not to happy about that
MICHAEL RILEYI can't give the dropoff location a fair rating since I dropped the truck off after hours.
ROY LAMBERTVery comfortable experience.
Kevin Colenothing
Lisa KurzhalExcellent service and will be using them in the near future implore was grate
AMELIA KIBBLERyou need a jack on the tongue; someone could get hurt without one
TONY MONTGOMERYI was lied to about what my bill would be and when I messaged about it no one has contacted me.
dennis ForrestMake the lock easier to open.
Tammy LavertyMake sure that the other locations can see that this location is a trailer dealer.
RICHARD BARNESI had reserved a car hauler the weekend before at a different location and when I got at my pick up site they had already rented it so the following weekend I rented from the Dresden site an when I reserved it they had it ready for me as promised
GLENN LOVEAll good. Best experience I ever had renting a trailer. Five stars. Will work with these people again.
LARRY MOUNTVery friendly. Fast competent service with a smile. Great location!
Terry Stephens