They did not have equipment we ordered. Truck wouldn't start and they acted like that was our problem. Stated they have a lot of vandalism and that they really don't know anything about uhaul.Greg F.
Customer Reviews for Big Os BBQ And Grill
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.Jeffrey B.
Have more availability. Selection was little.LARRY S.
The pick up place had no idea how to check in on the computer the girl who was helping me seemed to be under the influence of drugs...No one helped me hook the trailer up to my truck had to have a 7 year old help back me up to the trailer cause none of the staff would help...the jack on the trailer was super hard to use...was by far the worst experience ever have used u haul several times but not sure I will again after this experienceTrina C.
El cliente no dejó un comentario.Thurman M.
The RAMP was EXTREMELY HARD to extend and put away. The OVER HEAD door was EXTREMELY HARD to latch and unlatch. The copy of the BILL was NEARLY IMPOSSIBLE to read! I returned the truck SEVERAL HOURS prior to the EIGHT hour rental time and WAS TOLD that I WOULD NOT be charged for the FULL EIGHT HOURS! The bill is so small I CAN NOT make out IF I WAS OR NOT! MY OVERALL REVIEW IS A D MINUS!!David T.
Nothing everything is goodLARRY B.
El cliente no dejó un comentario.Jessie W.
Need to make sure the mileage on the vehicles Max the mileage on the paperwork because I had an issue with that on the website trying to put in the mileage and it told me that the mileage that I placed in that came off the odometer was too low for what they had on record so that's the only thing I'd suggest is making sure they have the records rightDavid R.
Car dolly left tail light was out when we picked it up. Was told that was all they had, but no offer to have it fixed. Luckily we had a set of lights to put on top of the vehicle.Clifton M.
El cliente no dejó un comentario.JAMES S.
No one present during normal business hours to process return. Took several days to get receipt acknowledging return.David N.
Took me an hour to loosen the strap on the tow dolly. Also the strap needed to be longer on one side looked like it might have been cut. Other than that it was all good thank youJOSEPHINE B.
El cliente no dejó un comentario.BOYD L.
You have to go in and wait in the bbq place to be helped. No one was there to help unhook the trailerKristie D.
El cliente no dejó un comentario.SUSAN D.
El cliente no dejó un comentario.TINA RUTH D.
El cliente no dejó un comentario.lois B.
This location was selected for pick-up by U-haul and was 21 miles from the U-haul location near my home in a city the size of Houston! Therre was no-one on duty to hitch the trailer or to ensure that I had hitched it correctlyJohn A.
Be more organized, knowledgeable about the products and the pricing, and more upfront about the actual total costs of a reservation so there aren't any surprises at check-in of the vehicle.GLYN B.
Fix the dam lights they never work!Ricky H.
El cliente no dejó un comentario.EDUARDO E.
AC would shut off, then turn back on. Truck needed alignment.RANDALL WAYNE O.
El cliente no dejó un comentario.claudia B.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.MARK S.
The truck I received was a death wish! The truck Air conditioning didn't work and driving from texas to NC was awful sweating the entire time. It was 90-95 degrees in a truck with air doesn't work. My dogs were hyperventilating. Truck needed a alignment really bad the steering wheel is turned like 25% when driving straight. Get the truck upto 65 and it starts shaking violently. The truck gas gage some Times would fluctuate like it had bad wiring. It would only some times happen not all the time Possibly a short or bad wiring. And the over drive would do the same I'd be going up a hill from down a hill turn the over drive on going up and some times it didn't want to come on. I would know this because when the over drive is on the RPM would almost double when it would kick on and some times it wouldn't kick on making me use more gasoline when it didn't turn on. The overall Experience wasn't good. The place I picked up the truck from didn't do a walk around or any thing just gave me a key and said go Find it. Lol it's out there some where. It was parked in the grass about waist high. And it was raining out at the time so the truck was parked in a giant puddle as well. Texas floods real Easy for any one Don't know. The truck was clean but the staff didn't seem to know What they were doing. The girl who checked Me out told me she's only worked at the restaurant, never done the uhaul side Of it and she didn't really know what she was doing. I've always used uhaul a lot Of times Atleast once maybe twice a year. This isn't first time I've had a major move. I called customer service and waited for an hour And hung up I called back again. Only to be told A note would be left in my file about the truck. I'm not sure if I will ever use uhaul again. It was really hard driving in that truck shaking like crazy while I was sweating with my arms and legs sticking to the leather seats and watching other trucks like Penske and other brands drive by with their windows up enjoying the air conditioning while me And my dogs suffered. Thank you for reading, I have so say it got the job done. but it wasn't a pleasant experience. Thanks uhaul. I think.Richard G.
El cliente no dejó un comentario.AZALEA NICOLE R.
El cliente no dejó un comentario.Kathie H.
El cliente no dejó un comentario.CARLOS A.
Do not go there. You will be lucky to find someone that knows something about itGRIFF RAY M.
Space is to compact. Barely any space for uhaul customers because of traffic of people eating at the restaurantChristina C.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.KEVIN W.
Casey was amazing at helping me with my trailer! And what a sweet set of milk jugs on her!MASON J.
Returned our trailer on Saturday March 6th, and it was never checked in. We called the location twice and had to go back into it two times before someone actually checked in our trailer. The parking lot is full of trash and the inside was unorganized. Staff was unapologetic for the inconvenience and we were not offered any compensation for our wasted time. Trailer check in was only completed when I stood there and made sure they input it and it is now Tuesday the 9th. This was absolutely unacceptable. Very unsatisfied.THOMAS N.
This location is plaged with poor internet connect ability it took over one hour to sign in. He cancelled my original contract because he couldn't connect and redid the contract 5 times without success. For quality service you should evaluate dealers willingness to spend necessary resources to make sure they have reliable internet connection. Totally not acceptable.NILE M.
El cliente no dejó un comentario.dee G.
El cliente no dejó un comentario.JOHN P.
This was the secondary pickup location as I made a reservation days in advance to pick up closer to where we were moving from. Having to go another 25 miles delayed the time we had to finish packing up. This made us late getting home and unpacking only to be at work a few hours later. No one at this location to help in the hookup.David W.
El cliente no dejó un comentario.Harold S.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Merry J.
Staff and locations need more comprehensive training about the system, logistics and pricing structure .Iftekhar S.
El cliente no dejó un comentario.Chad E.
Have all of your employees trained to do your U-Haul return or rental. I was told to drop it off and when the only person that knows how to do it will do the return when she came in. So a little stressed over will it be returned on time.TRUDY D.
I ordered blankets to cover furniture. There were no blankets. My pick up location was changed 1 1/2 days before scheduled pick up. They offered me a location that was over 30 minutes out of the way. I made my reservation weeks in advance, so there should have been plenty of time to for my reservation to be filled correctly.Russell T.
El cliente no dejó un comentario.Mary W.
El cliente no dejó un comentario.BILLY C.
El cliente no dejó un comentario.Royanne B.
El cliente no dejó un comentario.luis G.
El cliente no dejó un comentario.John B.
I would not go to that place to pick on a uhaulAmber D.