Comentarios de los clientes para Big Mikes Service Center

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Big Mikes Service Center

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Marco H.
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utilize a dedicated driver license scanner instead of the smart phone app

GARYJAY S.
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Mike was very friendly and helpful!!

cheryl G.
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Don't offer pick up via smart phone. It takes a lot longer than checking in with a live person, if it even finishes. Thank goodness the employee showed up to work early, otherwise I might still be there trying to check out the truck with my smart phone.

Isaac V.
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El cliente no dejó un comentario.

Gloria C.
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El cliente no dejó un comentario.

Cassidy F.
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El cliente no dejó un comentario.

Terry L.
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El cliente no dejó un comentario.

Anthony L.
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They never reached out to me about my issue

Justina F.
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the cab was clean but the box wasn't and I had to sweep it out before putting my things inside.

Tina A.
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El cliente no dejó un comentario.

Anne W.
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Very disappointed, truck size reserved was not available. Stressful trying pack and make things fit. Had to leave belongings behind. Will not reserve through UHaul again.

John B.
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The help for pick up was quick, personable and had me well on my way in no time flat

jennifer S.
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Big Mike couldn't have been nicer, or more helpful. Would highly recommend ??

Susan N.
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I reserved for 3 on. At 1:30 Mike's called to say I was scheduled to pick up at noon. When I said that is not the time I requested he informed me they were closing at 2 that day! He was very nice and accommodating. Truck was very very old and had no brakes, it almost didn't start, and was scratched all over! I've rented many times from uhaul and this was by far the worst truck I've ever rented!

Geraldine H.
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El cliente no dejó un comentario.

Peter P.
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El cliente no dejó un comentario.

Michelle P.
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El cliente no dejó un comentario.

Erika S.
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El cliente no dejó un comentario.

Marjorie M.
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Excellent service, thank you

John Z.
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El cliente no dejó un comentario.

Theresa L.
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El cliente no dejó un comentario.

ryan J.
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El cliente no dejó un comentario.

Elizabeth L.
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El cliente no dejó un comentario.

Lwis D.
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El cliente no dejó un comentario.

Laura J.
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The entire process from check in to check out was smooth. Truck was clean. Employee at Big Mike's was very pleasant and professional. Will recommend and if need arises, would do business with them again. Thank you.

SAMANTHA W.
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I used this location on a saturday and when I went to get the key from the lockbox no code was given to me and the live chat on the app stopped responding to me

gordon L.
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Great customer service!!

Timothy K.
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Mike was extremely helpful and pleasant.

Brian H.
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El cliente no dejó un comentario.

Chad W.
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El cliente no dejó un comentario.

david E.
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El cliente no dejó un comentario.

Kevin S.
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It would have been nice if the Uhaul place 1 mile from my house had trucks to rent. I called a week ahead..plenty of time to get a truck at that location for me to pick up. If your not going to stock that location with trucks, close it !

Mary H.
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El cliente no dejó un comentario.

BRIAN G.
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Total professional. Would use his services in the future.

victoria H.
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Close uhaul down for good it sucks

Jacob F.
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Mike was fantastic and went beyond the call of duty. Good communication and excellent experience.

Colby F.
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El cliente no dejó un comentario.

Eugene S.
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El cliente no dejó un comentario.

Jason A.
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El cliente no dejó un comentario.

Terry M.
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El cliente no dejó un comentario.

Eric G.
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El cliente no dejó un comentario.

Mussio M.
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U-Haul internet services sucks. Poor system full of flaws.it took half an hour for computers to upgrade to new software. The supposition that you have a smart phone for check out is stupid.

Beana O.
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Big Mike was seriously the best customer service professional. My experience was amazing from the moment he answered the phone to help me set up the reservation. You are truly one of a kind and made me feel like a valued customer. Thanks Big Mike, I will be back for sure if we have another move. You really care about your business and it shows. Have a great summer!

Michael C.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

Frank U.
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El cliente no dejó un comentario.

Christopher S.
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El cliente no dejó un comentario.

Joseph M.
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El cliente no dejó un comentario.

Joey A.
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I was charged for furniture pads and it was not used. The straps were broken off but was not used at all

Thomas R.
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Not much. I was in and out quickly and the return was quick

Vernessa S.
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El cliente no dejó un comentario.

Edward D.
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Mike was very nice and helpful with paperwork and hookup of trailer

Carol D.
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El cliente no dejó un comentario.

Jim D.
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Mike was awesome. I was in a jam with a move and he bent over backwards to help me out with my issue. Highly recommend him.

Jonathan L.
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El cliente no dejó un comentario.

Bryan E.
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El cliente no dejó un comentario.

Jessica R.
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El cliente no dejó un comentario.

James B.
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I just walked in and dropped off the truck. The guy was friendly and told me to just drop off key and he would take care of everything. Wrong move - I was in a hurry and left, about 30 minutes later found out he charged me an additional $9 worth of gas just after I filled the truck 2 minutes before dropping it off to the mark on the contract. Next time I do not leave before everything is agreed to. Had to call district managers to complain, after several phone calls, it was resolved to my satisfaction plus they gave me a $20 certificate to be use for my inconvenience, so at least they acknowledged the issue, but it was a hassle.

Renee W.
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El cliente no dejó un comentario.

Kim L.
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I will never rent from there again. It took the man 10 minutes to bring up my online reservation and when he finally did he was rude. He charged me for the insurance which I checked and signed that I did not want. He said he would fix it before I returned with the truck but never did. Worst experience I have ever had renting a Uhaul!

Brian T.
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The truck was dirty inside and out and they did not have enough furniture blankets. I had ordered 48 blankets and they only had 41. Then they weren't on the truck I had to go back and get them.

julie G.
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100% guarantee that the truck will be available on the date and time when you say it will. If not, please ask the customer to call the day before and confirm the time, location, size and availability of the truck they have requested.

Robert W.
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Forgot the dolly and pads but was credited immidietly. Thank you

Robin F.
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El cliente no dejó un comentario.

ADAM C.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

JAMES K.
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El cliente no dejó un comentario.

Irwin G.
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Employees went above and beyond what was expected. A nice experience.

Michael P.
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El cliente no dejó un comentario.

Lun C.
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This is a small pick-up location. Not as much equipment as the Teal Avenue one.

Danielle H.
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We picked up the truck at closing time 430 pm on Thursday. Pick up was very easy & staff was super helpful and friendly. However we were charged for an extra day even after I was told we would not be if the truck was back by Friday evening. We documented the odometer with photos at pick up and drop off & were charged for 20 miles when we only went 10. I asked ( paid )for 20 furniture pads & was provided with less than 20 dirty pads. I have used uhaul several times and this was by far my worst experience.

Clarence S.
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Vehicle was New but back end had grass inside the back end and we had to sweep it out . Also truck was covered with snow and stuck in ice and unable to move from the parking spot. Shouldn't it have been ready for customer?? Owner was nice tho.

JOHN C.
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El cliente no dejó un comentario.

Marshane M.
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Mileage cost....but service was excellent and vechile was great.....

James G.
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El cliente no dejó un comentario.

Michael C.
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nothing

Tamela G.
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Provide unlimited mileage for one way out of town traveling. Not sure if I will rent from U haul again.

Darwyn W.
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My impression is that Big Mike's is not a high-volume U-Haul location. Big Mike's does not open until 8:00a.m.--not 7:30a.m. as advertised on both the U-Haul and Big Mike's websites. Although the truck was ready, Big Mike had trouble accessing our U-Haul reservation and ultimately had to recreate it from scratch; this took several attempts and nearly half an hour. Patient, persistent, congenial, and apologetic, Big Mike ultimately got us out the door and on our way, throwing in a second set of six furniture pads at no charge. If the disparity in posted vs. actual hours is corrected, and if Big Mike's access to the U-Haul reservation system is fixed, I'd have no problems recommending this location; until then, I'd suggest using another U-Haul location.

Mike B.
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Nothing Big Mikes are Big on Customer Satisfaction

elizabeth P.
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It would have been nice to be told the exact drop off time instead of "anytime on Saturday"

Mark H.
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El cliente no dejó un comentario.

Mary A.
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El cliente no dejó un comentario.

LOGAN S.
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El cliente no dejó un comentario.

sara M.
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El cliente no dejó un comentario.

Duane L.
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Cheaper is always better!

Mallory M.
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El cliente no dejó un comentario.

Michael M.
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Great service! Would definitely rent again from here!!

john M.
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El cliente no dejó un comentario.

carmen G.
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upgrade to cd player newer trucks

BIRDSALL V.
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El cliente no dejó un comentario.

Susan S.
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El cliente no dejó un comentario.

mary W.
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When I came to pick up the vehicle the person there did not know what he was doing. The whole process to pick up truck took 45 min. It seemed that doing the check in online was of no benefit as far as saving time. He needed all of my information all over again and at one point he accidentally deleted it and had to start over.

Joshua M.
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El cliente no dejó un comentario.

Deborah S.
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Excellent service very helpful get place

Carmen M.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

Robert K.
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Really was disappointed that UHaul as a corporation advertises a 19.95 a day price but really is a partial day. I believe that is false advertising bordering on bait and switch knowing that once you make the trouble to arrange for a truck you probably will just pay even though you feel deceived. It leaves a bad feeling for your business.

Amanda M.
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Location did not have record of my reservation. Initially gave truck that had a strong odor and half tank of gas. Had to return to the location to get another one

Elizabeth P.
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El cliente no dejó un comentario.

Susan O.
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We arrived at 0800 for pick up as planned. Mike at Big Mike's Service Center experienced computer issues with your Uhaul site and was not able find the vehicle he was renting out to us. He had to contact Uhaul twice and needless to say, we were there a half hour. The uhaul truck itself was fine,

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