Customer Reviews for Big G Tire
(U-Haul Neighborhood Dealer)

287 reviews

306 E Osage St   Pacific, MO 63069
(Center of Town)

(636) 257-6067

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(636) 257-6067

306 E Osage St
Pacific, MO 63069
(Center of Town)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven Malarchick 
Rating:
5.0

Customer did not leave a comment.

Matthew Slimmer 
Rating:
5.0

Customer did not leave a comment.

Adam Peters 
Rating:
5.0

Customer did not leave a comment.

Daniel Lucasey 
Rating:
3.0

When standard pick up is a choice and selected, someone needs to be there. When I call Saturday at my reservation time and am explained that business aren’t open on Sunday…. my reservation clearly says Saturday and I stated that I’m here to get my truck and nobody is here, cause it’s Saturday, the time of my reservation. Then was forwarded and the business personnel answers the phone “Hello” vs Uhaul of pacific, bob speaking would be appropriate as I had to ask, ‘Is this Uhaul?’ Your app or my phone (I think it was your app) kept deleting pics I was taking when turning truck in making it frustrating and I had to call again to uhaul, so it wasn’t that convienent.

Joseph Blackburn 
Rating:
4.0

Customer did not leave a comment.

Sarah Case Murphy 
Rating:
5.0

Customer did not leave a comment.

scott cantrell 
Rating:
5.0

Customer did not leave a comment.

Sandra Strauser 
Rating:
3.0

Customer did not leave a comment.

Debbie Wortmann 
Rating:
5.0

Customer did not leave a comment.

Brian Smith 
Rating:
5.0

Customer did not leave a comment.

Sean Fobes 
Rating:
4.0

Friendly and accomodating

Dee Sullivan 
Rating:
5.0

Customer did not leave a comment.

Peter Percich 
Rating:
5.0

Super easy experience! People were great to work with!

Michelle kaufmann 
Rating:
5.0

Service was great. I would like to be able to let someone know when dropping off after business hours.

Martin Beers 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BRANHAM 
Rating:
5.0

Staff was professional and more than happy to help with last second reservation.

Miles McGreehan 
Rating:
5.0

Customer did not leave a comment.

Morgan Casey 
Rating:
5.0

Customer did not leave a comment.

Samuel Oliver IV 
Rating:
4.0

The process to return truck with no personnel was to cumbersome. It took too long. In addition, I was going to be charged an extra $21 for gas despite my photos that tank was filled exactly if not more than what I picked it up at. I feel as if the gas meter and having to manually slide over to where gas amount is not helpful, and in fact, customers pay more. I had to also add comments about gas charges, and only then did it not charge me and successfully returned truck.

Trisha E Rodgers 
Rating:
2.0

Customer did not leave a comment.

Kevin Hicks 
Rating:
5.0

Customer did not leave a comment.

JASON JONES 
Rating:
5.0

Customer did not leave a comment.

John Frederick 
Rating:
5.0

Very nice people. They were a big help for my old sore back!!

Rich Leslie 
Rating:
5.0

Customer did not leave a comment.

Michael Shovlain 
Rating:
4.0

Good rural establishment.

Dennis Hecht 
Rating:
5.0

Extremely helpful and it was a quick check for equitiptment turn in!

Joanna Marriott 
Rating:
4.0

Customer did not leave a comment.

Teresa McNear 
Rating:
3.0

Customer did not leave a comment.

CHARLES GASTLER 
Rating:
4.0

No wait to pick up the truck. It was in the front and very clean. Clerk was very nice and polite. Easy drop off process too.

Lori Ruscitti 
Rating:
1.0

The U-Haul truck severely needed a alignment and kept sounding like it was making loud ticking noises

Marty Mccreary 
Rating:
5.0

Customer did not leave a comment.

arthur gann 
Rating:
5.0

Customer did not leave a comment.

Jamie Thiemet 
Rating:
5.0

Customer did not leave a comment.

LOUIS TOOTHMAN 
Rating:
4.0

No follow thru after pickup. Got 2 different charges.... one before and one after return with no explanation.

PAM BENSON 
Rating:
5.0

Customer did not leave a comment.

JEFFERY PHILLIPS 
Rating:
1.0

Lots of problems with mobile pick up, lock was very sandy and hard to open, had to use a knife. Was not informed of the 30 mile in town limit either.

Kyle Bealer 
Rating:
5.0

Customer did not leave a comment.

ARTHUR LAMOTHE 
Rating:
5.0

Customer did not leave a comment.

ARTHUR LAMOTHE 
Rating:
3.0

Customer did not leave a comment.

Matt Tobben 
Rating:
4.0

Customer did not leave a comment.

Janet Moser 
Rating:
5.0

Customer did not leave a comment.

Jennifer Susa 
Rating:
5.0

Customer did not leave a comment.

Richard Mueller 
Rating:
5.0

Customer did not leave a comment.

RHONDA Capriglione 
Rating:
1.0

When we received the final invoice there was a $20 charge that wasn’t specified at pick up for special services. We were told $20/day over the four day rental and expected that, but extremely disappointed at a “special services” charge of $20. Not recommending UHaul to anyone!

Jill Lawrence 
Rating:
3.0

Customer did not leave a comment.

Jay Albretsen 
Rating:
5.0

Need to change how you return the truck after hours. I had a very hard time trying to do this on my phone. After about 45 minutes of trying I gave up. Its the code that its asking for is the problem. You cant go back and forth. So them they send another code. Just something you should know. But Jeff from Big H Tire was awesome. Thanks to him...

Spring Steele 
Rating:
5.0

Customer did not leave a comment.

Lucas Lucian Arrais 
Rating:
5.0

15 ft truck. Clean, drove well. Air conditioner blew warm Air, did not get cold at all. The float on gas Guage did not move as I was putting gas in it. I was checking it to bring back to required amount and I put way too much fuel in it. I was charged for the extra 29 miles driven but put in $90 of gas to go 129 total miles. Reminds me of the old beater trucks uhaul used to have. Unfortunately I have to rent another one today

Kevin McCown 
Rating:
1.0

Terrible service terrible customer service terrible everything and they gave me 50 dollars back after waiting 6 freaking hours for them to come cut a lock they left on it off

Darien Raynes 
Rating:
4.0

Customer did not leave a comment.

Cassandra Bentley 
Rating:
1.0

Don't overcharge people Supply and demand my ass What you're doing is wrong Maybe you should put it in bold print next to the sign for u-haul We'll overcharge you if we feel like it How's that for a new slogan

thomas winney 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Fonke 
Rating:
5.0

Jeff at Big did an outstanding job checking me in and hooking up my trailer

Jeff Phillips 
Rating:
5.0

Very professional and helpful staff. A+

Gilbert Carrizales 
Rating:
3.0

Need signage to indicate where to leave trucks after hours.

Joseph Kemple 
Rating:
5.0

Customer did not leave a comment.

Mary Frichtel 
Rating:
5.0

Big G was awesome. Given it was a holiday weekend, I could pick up early due to them being closed and return the next day when they were closed!

Charles Redeker 
Rating:
5.0

Customer did not leave a comment.

JohnPaul Jones 
Rating:
5.0

Customer did not leave a comment.

Genetta Tomnitz 
Rating:
3.0

Customer did not leave a comment.

Joshua Wilson 
Rating:
4.0

Customer did not leave a comment.

Patty Manser 
Rating:
4.0

Customer did not leave a comment.

ALTON HUX 
Rating:
3.0

Customer did not leave a comment.

Jason ONeal 
Rating:
5.0

The Big G Tire location is THE BEST from which I have ever rented equipment. I regularly rent equipment and always attempt to get my equipment from this location. The staff is always friendly and helpful. Unfortunately, I have had to rent from multiple other locations at times when equipment was not available at my preferred location. I can say that the other locations come nowhere near the level of service that I receive at Big G Tire location.

CATHERINE MCNULTY 
Rating:
5.0

Customer did not leave a comment.

Cathy Armfield 
Rating:
5.0

All good. I brought my own dolly (hand truck) and blankets, as there were none included with the truck. UHaul sometimes includes these, sometimes not. Overall the rental went great.

JAMES NEVILLE 
Rating:
5.0

Customer did not leave a comment.

Barbara Miller 
Rating:
5.0

Customer did not leave a comment.

FRANK THRASHER 
Rating:
5.0

Customer did not leave a comment.

Michael Shovlain 
Rating:
5.0

Customer did not leave a comment.

dan maifeld 
Rating:
5.0

Drew was the man

Daniel Hill 
Rating:
5.0

The staff was awesome to work with. In and out.

Martin Beers 
Rating:
5.0

Employees very helpful.

Joe Obermeyer 
Rating:
2.0

My husband and I reserved a 10" uhaul online for the RC Logistics LLC location(2931 High Ridge Blvd Ste A High Ridge, MO 63049). We went in to get the keys but the door was locked. So we called but we were being ignored. They decided to text using a 833 number instead of handling the situation over the phone. They then proceed to tell us they they did not come in due to weather. Which is fine, but they failed to notify us of that decision. It took us almost an hour to get there. To speed up the process I asked if he could just send us to the closest uhaul in Pacific, MO. As we are on the way there, the representative informs us that he was sending us to Chrystal, MO. At this point, this was a game for him. Highly irritated, we asked if they could again, give us the closest location to Pacific, MO. We finally spoke with a representative at the Pacific, MO location. Very friendly! (306 E Osage ST 63069) They were able to get us on our way to our destination. This total process took us 2 hours when it could have taken 30 minutes.

ANGEL SMITH 
Rating:
5.0

Customer did not leave a comment.

KATHERINE HAYDEN 
Rating:
5.0

Customer did not leave a comment.

Tracy Cherryhomes 
Rating:
5.0

Customer did not leave a comment.

Alois Hoog 
Rating:
5.0

Not much of nothing they are true pros and full of kindness would recommend them over any other place rental place.100 percent true

George Buckles 
Rating:
5.0

Customer did not leave a comment.

Jeff BURTON 
Rating:
5.0

Customer did not leave a comment.

MARC GAY 
Rating:
4.0

Customer did not leave a comment.

J BOLIN 
Rating:
4.0

Customer did not leave a comment.

KENNETH SCHROEDER 
Rating:
5.0

Customer did not leave a comment.

Charles Redeker 
Rating:
5.0

I originally wanted this location. No availability for the 26' so I had to book at a location 10 miles away. I called that morning and tried to change it to Big G Tire. They rep on the phone says i couldn't. I get to the secondary location and the guy says the truck isn't working. He gets on the phone, the uhaul system was down and says to come back in 20 min. he calls uhaul again and they say i should go to another location which is way out of my way. I was completely agrevated. Finally they say, could you go to Big G Tire? ugh!. Yes i can i wanted this place originally. It is so close i could have walked there. And another frustrating part is the rep on the early morning phone call didn't mention the truck has issues and i needed to find a new locaiton. it was all a cluster fuck for uhaul. not my fault. very much an inconvience and a waste of 2 hours. i was pissed it delayed my move and my help who was waiting on me. I'd like for mileage to be taken off my bill or something.

Joseph Wondell 
Rating:
5.0

Customer did not leave a comment.

CHARLES REDEKER 
Rating:
5.0

Rate poor for the booking of the trailer was told to go to first location no trailer sent to another location no trailer had to drive 20 minutes to third location and waste my time and gas to pickup the trailer that I booked and paid for in advance. No way to do business!!!

Michael Mang 
Rating:
5.0

Kind service. Was able to clear the cost issue made with the online rental earlier that day. Big G came to the rescue with a truck rental for a 26 ft truck. After finding out that uhaul rental for 20 ft truck was cancelled (not by me or my wife) earlier in the week at another location. Do wish corporate UHaul will investigate this issue. Thank you Jeff at Big G for all your help!

MARTIN PASHIA 
Rating:
5.0

I generally rent from Big G, but have had to rent from other locations due to limited inventory recently. The other locations (Beiers in High Ridge, MO and the Ballwin, MO location) are extremely inferior to Big G. Not only is Big G in the town where I live, they are THE BEST location from which I have ever rented. I am able to quickly get my equipment and have never had problems with returning it. Other locations are slow, understaffed, have personnel that do not seem to know what they are doing, and do not know what customer service means. Big G shines in every area... great customer service, fast and friendly checkout, easy to pickup and return equipment, etc. The ONLY thing that I would suggest is allowing them to have more or a greater variety of equipment, specifically trailers.

Catherine McNulty 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SETTLE 
Rating:
4.0

The man who checked us in was very efficient and helpful. He handled the computer work from his cell phone and had us unhitched and on our way in just 10 minutes.

CARL EISENMANN 
Rating:
5.0

Customer did not leave a comment.

DAVID GURRIE 
Rating:
5.0

Customer did not leave a comment.

Sandi Anthony 
Rating:
5.0

Customer did not leave a comment.

SCOTT BERKENKAMP 
Rating:
5.0

Customer did not leave a comment.

Kevin Krummel 
Rating:
5.0

Customer did not leave a comment.

EDWARD KEIL 
Rating:
4.0

Customer did not leave a comment.

Seth Smith 
Rating:
4.0

I paid for 2 days and only had it for one day if i cant get back one day i am going to go some where elsethe last time i rent one they make me paid20.for afterhour and they said you where going to paid it back and. Did not get it backif you can call me. About this asapat 6362218812thankyou

TODD JABUSCH 
Rating:
5.0

Customer did not leave a comment.

Steve Kell 
Rating:
5.0

Good

Stephen Jara 
No reviews have been submitted for this location.

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