Customer Reviews for Big Dog Motors Inc
(U-Haul Neighborhood Dealer)

233 reviews

4262 Acme Rd   Frankfort, NY 13340

(315) 895-1603

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(315) 895-1603

4262 Acme Rd
Frankfort, NY 13340

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 6 pm
  • Sat: 7 am - 2 pm
  • Sun: 9 am - 12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It was not convenient to have the trucks parked two doors down Otherwise great

Gordon C. 
Rating:
4.0

Customer did not leave a comment.

Pasquale P. 
Rating:
3.0

Disclose where the key drop is for after hours and no contact drop offs. Was confusing on which lot and where the key drop off was.

Damien A. 
Rating:
5.0

Use this a lot always works great

VICTORJOSEPH JR T. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

All was good

tim F. 
Rating:
5.0

All was Good no complaints

Bret H. 
Rating:
5.0

Always ready when I need a truck

MICHAEL C. 
Rating:
2.0

Truck had not been cleaned out at all and it absolutely stunk of cigarettes!

JEFFREY ROBERT J. 
Rating:
2.0

Customer did not leave a comment.

Bernice I. 
Rating:
5.0

When I got in the truck for the first time it smelled like someone just got done smoking inside of it. The smell was pungent and I had to roll the windows down. I am not talking about a little smell it was strong....Otherwise then that everything went very well.

RICHARD R. 
Rating:
3.0

Have more tow dollies available in central New York

THEODORE L. 
Rating:
4.0

Customer did not leave a comment.

Mitchell W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIERAE K. 
Rating:
5.0

The Uhaul pickup and dropoff went without any hassle at all. The truck was clean and there were no problems at all. I was having car trouble when I went to pick up my truck, and Big Dog took at look at it while I was out with the Uhaul. They truly went above and beyond and I very much appreciate what they did for us. Unfortunately, I now live 100 miles away from Big Dog, but I would recommend them to anyone in the area.

LEONARDHENRY L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Everything was in line

VICTORJOSEPH JR T. 
Rating:
5.0

Customer did not leave a comment.

ROYW JR R. 
Rating:
5.0

I all rent U-Haul equipment because it's trustworthy and in expensive unlike other businesses

TREVORRICHARD H. 
Rating:
5.0

Customer did not leave a comment.

RUDY S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Customer did not leave a comment.

KERRYM E. 
Rating:
5.0

All well

rayann J. 
Rating:
5.0

Customer did not leave a comment.

DONNAM K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
1.0

Customer did not leave a comment.

LORIL D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Big Dog is very well organized and extremely accommodating.

Joe T. 
Rating:
5.0

Everything was great

RICHARDF V. 
Rating:
4.0

None at this time

GARYMICHAEL II R. 
Rating:
5.0

Great place everything went well

ANGELA N. 
Rating:
5.0

This was a location 25 miles from my planned pickup location in Dolgeville New York. The location was very nice but a bit of an extra trip and driving I didn't plan.

JSTEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

EARLL W. 
Rating:
5.0

BigDog is the best

Todd G. 
Rating:
5.0

Happy with everything

DANIELEDWARD L. 
Rating:
5.0

EVERYTHING WAS AS SHOULD

EDWARD K. 
Rating:
5.0

THANKS TO EMPLOEE WHO HELPED

VICTORJOSEPH JR T. 
Rating:
5.0

People were a great help.

CARMENC N. 
Rating:
4.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Everything was great he helped us out

Tim M. 
Rating:
5.0

Great customer service. Will definitely return and rent again

TREVOR RICHARD H. 
Rating:
3.0

Customer did not leave a comment.

JASONA B. 
Rating:
1.0

No Masks, the truck was in poor condition, dirty, broken windshield wipers.

Caroline F. 
Rating:
5.0

Customer did not leave a comment.

RONALDWILLIAM H. 
Rating:
5.0

Friendly told me if dolly didn't work they would give me transport no extra cost. Dolly worked. Thanks

JAMESR H. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDF JR E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
3.0

The dolly was covered in dirt when we got it. Otherwise location was fine. Staff was very nice, however, this was not the location on our reservation. Also when we tried to pick a drop off location, the employee told us he would make sure we could drop it off where we wanted. We were then notified our drop off location was NOT the one we wanted. A phone call fixed this, it was just a hassle.

Kelsey R. 
Rating:
5.0

Will highly recommend to others, it was a very home like atmosphere and the vibes were great!????????????

TYLER R. 
Rating:
5.0

From what I observed and experienced, just keep doing what you are doing and your business will keep improving and the "word of mouth" of your customers will get around and your business will become larger.

Gordon M. 
Rating:
4.0

Only issue I had I brought the uhaul back early. Tried doing the sure for the 20 of and it don't work. Should get a confirmation so you know it's done

DAVID B. 
Rating:
5.0

Always a good rental

George A. 
Rating:
5.0

Glad they was open on Sunday during these crazy times

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Christine V. 
Rating:
5.0

Always use BigDog Motors.

VITO C. 
Rating:
5.0

Worked out fine equipment as should

Emit C. 
Rating:
5.0

Everything was Great

Joe W. 
Rating:
5.0

Everything went as should

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
5.0

Since I only needed the trailer to locally move a piano which took about an hour it would have been nice if there were a part day option available for the rental at this location. Overall, I'm very satisfied with the service though.

James T. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
3.0

Truck needed wipers and washer fluid and it was dirty inside and out.

CARL L. 
Rating:
5.0

Great experience affordable prices. Made moving way easier

Andy L. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Took delivery of the vehicle 12/7/19, got to the location of move, opened back of vehicle, it was filled with mud and leaves that needed to be cleaned BEFORE we could start loading...and a sticker VERY visible in the box of truck that says $25 less if truck is returned clean .. well I had to clean BEFORE and AFTER use and was offered nothing .....

SUZANNE R. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
5.0

Nothing

Walter B. 
Rating:
5.0

Trailer and all went well

Ken K. 
Rating:
5.0

Truck was clean and run well

TOM M. 
Rating:
5.0

Everything ok

ROBERT M. 
Rating:
5.0

Truck went great

Craig H. 
Rating:
5.0

Went as planned

Thomas B. 
Rating:
5.0

Great truck

MANUEL C. 
Rating:
5.0

Everything was good.

Francis B. 
Rating:
5.0

Had truck for a week and it was great

LOUIS P. 
Rating:
5.0

Great trailer to rent

BRIAN L. 
Rating:
5.0

A lot cheaper than using Lowe's

ELIZABETH R. 
Rating:
5.0

Always a pleasure

Ken C. 
Rating:
5.0

Worked with us and everything was great

MANUEL C. 
Rating:
5.0

Honestly, the best rental experience I've ever had.

JOHN S. 
Rating:
5.0

Thanks for a Sunday pick up and working w us

IOANNIS E. 
Rating:
5.0

Uhaul was new was happy to have it for long ride

JOSEPH M. 
Rating:
5.0

Place is always great thanks

IOANNIS E. 
Rating:
4.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Everything was good

George L. 
Rating:
1.0

I still Haven't gotten my deposit put back into my checking account!! Now thanks to U-Haul my account is over drawn bc business owner said it was in my acct. NOT SO... Still waiting!!

HOOLY D. 
Rating:
3.0

I was charged an additional day when I returned the equipment on 4 July as scheduled. Location was closed - no reason I should be charged.

Joseph C. 
Rating:
5.0

3rd time always great. Let us take it a day early

DAN L. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Helped out w everything the trailer was easy to use

Danielle C. 
Rating:
5.0

Everything went as expected

mark K. 
Rating:
5.0

All Good

Frank T. 
Rating:
5.0

Everything went well. Had no problems

DAN L. 
Rating:
4.0

Customer did not leave a comment.

COREY O. 
Rating:
3.0

Customer did not leave a comment.

Grace W. 
Rating:
5.0

Customer did not leave a comment.

HOWARD F. 
No reviews have been submitted for this location.

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